Bodum
Reviews and Complaints

I wrote to customer service three times over one month ago. I wanted to let them know that my French press carafe shattered when I poured hot water into it. It is not the glass carafe, but rather some sort of plastic.

I sent pictures and I sent at least two emails asking for response. Nothing.

I’ve always considered the Bodum name French press to be the best on the market, however, this customer service experience has certainly changed my mind. I do not recommend at all.

I bought my first bodum grinder in october 2021.. On january 10th 2024 it stopped working.. Would not grind anything.. No matter how much I cleaned it.

I expected the warranty would be expired so I bought a new one, exactly like the one I had in 2021

Once it arrived, I started grinding coffee. I grounded 1 cup off coffee beans when this grinder also stopped working.

I logged a ticket with bodum and they responded after about 2 weeks requesting videos

The videos were sent on february 6th 2024 and bodum sent a new grinder on february 20th 2024.

I tried to grind some coffee beans on february 27th 2024 and the grinder could not complete even 1 cup of beans and started giving an awful sound. When I checked it looked like a spring from somewhere in the grinder popped into the grinder chamber and stuck there

I placed a complaint 2-3 weeks ago about the above-named milk frother that is less than 1 year into its 2-year warranty. It stopped working after faithful service. I inspected the wiring in the plug-in base and the container base and found no visible burnt or disconnected wiring. I even used a 2nd and 3rd plug-in base from my 2 slightly older #11870 milk frothers but to no avail. I can send you a picture of the defective milk frother if you give me an email or textible address that accepts an iphone picture. The device I'm using (an old Macbook Pro) does not have a working camera. Please acknowledge this 2nd notice as proof that I have faith in your products and will gladly accept a new replacement. Thank you for your prompt consideration in this matter.

Loretta Olivier (Amazon customer)

The above-named product suddenly stopped working in the pm (no electrical activation) yesterday, 1-31-2024. Earlier that am it was working fine. Changing numerous electrical outlets were unsuccessful. There is no visible water damage on base of container or electrical pad so suspect a defect in the wiring. My other Bodum of the same model is still working fine from an earlier purchase. My 3rd Bodum of the same model from a much earlier purchase in 2017 never stopped working but the interior base coating became pitted and missing in places so it was considered too damaged and unhealthy to continue using. I have tried calling your Customer Service # 212-367-8855 which is a FAX line NOT a landline, hopefully, this complaint will be acknowledged in a timely manner. Please note that this product has a 2-year warranty. Thank you.

Deborah Jones

27-12-2023 I ordered a spare teabeaker because the old one was broken.

Saleorder SO2382286 Order order NL-B2C-[protected].

The spare beaker turned out to be to small so I want to return it.

Problem : Because there is no returnform delivered I contacted hello bodum on 02-01-2024.

I got the following response:

Dear jacquesweeda,

We would like to acknowledge that we have received your request and a ticket has been created.

A support representative will be reviewing your request and will send you a personal response.

Thank you for your patience.

Sincerely,

Bodum Support Tea

Since then I got no other response and I cannot reachh Bodum with te dutch telephonenumber.

I have been reaching out since the beginning of November to report a defective carafe. It is not a glass carafe, but rather a plastic carafe. It cracked up the sides when I poured hot water into it. I sent pictures as initially requested but I have not had a response to the request. My first complaint was at the beginning of November and I have emailed several times and sent two messages as well on Instagram. Still no response.

I have never had this lack of response from a company ever!

Hello I believe there is a fault with this toaster as it takes several attempts to make the level to lock into place. Below is the most recent response I received from Bodum "Note: Sending in multiple emails will move your inquiry to the back of the queue and delay your response time".

I would like to return the item for a refund. I trust you will look into this matter.

Regards

Nicola Jarrett

I received a Bodum BISTRO Electric Burr Grinder a gift, no. 10903-3. I did not get a 12 oz bag of beans through it when it malfunctioned. Sounded like it was jammed. I contacted Bodum through their website and was told 'without a receipt we don't know if it is still under warranty'. It was a GIFT and that was sent to me. I do not have a receipt.

They requested I take a video and send it to them, which I did. I am also enclosing the video here. The beans unseen, are all that was left of the 12 0z bag of beans. Unfrozen beans

I purchased a Bodum travel mug from Amazon for my partner for Christmas. The first time he used it the lid was defective and wouldn’t secure properly. My family own many of these mugs and we have never had any issues so I was very disappointed to find this problem. I have been unsuccessful in trying to buy a replacement lid so his mug is not fit for purpose.

ORDER NO. [protected] 06/06/2023 made through your Polish website that states that ordered items will reach a customer within two days (which is rather standard in Poland, via for example Allegro).

There is never a mention that your items are coming from a different country. This is misleading, as customers may rightfully expect that the items are physically in a Polish warehouse. Only when the tracking number is sent, one can figure out that it’s coming from another country.

My two emails were not answered. The customer care is non existent. You truly have excellent products but the way you deliver them to customers is inexcusable.

It took a whole week for my order to reach me and by then I was vacationing in Vienna. I had to bother other people to pick my order up. It’s really not very professional to assure prospective buyers that a product will arrive in two days, and then take a week to actually get it to them.

Stan Voyda

[protected]@gmail.com

I made a purchase on Bodum.com. I received the items but found them to be low quality and unsuitable to my needs. I have been trying to return these items, but Bodum says you must have a return authorization number to complete the return. I have been waiting for Bodum to provide this number for over two weeks and haven't received it. Their US phone number is just an automated message saying to email them. They don't reply to emails and they don't answer their phone. Their first automated email to me says sending in multiple emails will move my request to the back of the queue. What kind of company is this? I have a 30-day window to return these items and have been waiting on Bodum for over half that window. I am beyond frustrated with this company.

I have never dealt with a company with such poor customer service (and I've dealt with Comcast!). I want this to be resolved as soon as possible.

I wanted to make an exchange: Same product, different size. No exchanges are allowed. You need to return the item with 10% restocking and shipping cost. In addition you are going to loose your coupon if you used it with your purchase. I tried to reach them couple of times and ask their advise how to use my coupon for exchange order. They never send me a reply. I strongly advise not to buy anything from their web site. Very annoying and time consuming process.

I bought two expensive cafetieres direct from Bodum in June 2021. By November one jug had cracked so much as to leak, and I emailed Bodum with a copy of the receipt and photo of the damage. No reply - so I emailed again. No reply - so I completed a form on their website. No reply. Now the second jug is cracking, and I called the phone number on the receipt - no reply. I'e spent £49 on two useless and overpriced items. Very frustrating.

There was no information on web site as to minimum amount of coffee that can be brewed plus there was no info avail on height of coffee maker plus there was no info stating that Bodum requires that the purchaser ay for return shipping. This item was totally misrepresented in their ad.

I would like a return Shipping label due to fact that I cannot brew 4 cups as a minimum each morning and the machine is too tall for my counter and also that I did not receive my 10% discount on product.A

BODUM
Complaint to Complaintsboard.com

Bodum requires that we obtain a Return Authorization number in order to return something. I have been waiting for a month for a response (other than generic electronic) from them. I have since ordered what I wanted instead as it didn't seem that a straight exchange, as I requested, was going to happen.

December 26
(My original request was to return the item, so I asked for a Return Auth #.)
Response from Bodum:
Your request (164951) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.

- I did add the following additional comment in a reply to this email.
Should I place the order for the new (larger one) or is there a way to exchange it?

Jan 4
I'm concerned that I have received no response to this request. I have reordered what I wanted from the website and still wish to return this item. I have not received any notice about the new order either, other than the web page saying it was successful. I'm not sure at this point, of anything - whether you are receiving these emails, my return, my new order and if or when it will be delivered.

Jan 5
This is the second time I am writing for a RA#. My previous email was on December 27th.

Since then, I had emailed a question, and, yesterday, a message of concern as well, since I have not heard anything back. I reordered on December 27th. The money has been taken from my credit card that day, but I have yet to receive any kind of notification that you've received the order and when to expect delivery. Nor do I have an order number.

Response from Bodum:
Your request (170982) has been received and is being reviewed by our support staff.

Jan 7
I have sent two requests, the first one -(164951), the second one -(170982) for help, and placed an order. I have received no response to either of my requests and, although the money has been taken from my credit card, no information about my order or when to expect it.

My requests are regarding an authorization number for a return or an exchange. Since not hearing from anyone, I placed a separate order for the item I wanted to exchange and included other items.

Please contact me with something other than a computer generated ‘Request Received' message.

January 11th
Your request (174500) has been received and is being reviewed by our support staff.

NOTE: For the first order, in November, I received emails 1. confirming the order, 2. order receipt and 3. You order is on its way (with tracking and delivery information)

January 17th
The second order arrived with no emails from Bodum. My only indication that the order was received was that the money was taken from my credit card. An enclosed packing list was all that came with the items ordered.

I still have the original item that I wanted to exchange for the one I ordered in the second order (after not hearing anything from Bodum). I would like to return it and be refunded, as requested.

The only customer service phone number in Canada is a US number and I am not willing to also incur phone charges for this request.

My bodum French press no 11172 chambord coffee press borosilicate glass arrived today The glass was shattered. I would like a replacement as soon as possible. I don't know what else I can say. I have never dealt with this company before The glass is shattered. The package arrived today. I would like a replacement of the glass portion of the press

Hello I purchased my travel mug a few months ago and I do not have the receipt but I can say it's the best travel mug I have ever used so much so I use it whilst in the house aswell unfortunately the water is getting inside the inner clear seal and now it's unusable as water goes all down u when u drink is there a fault with mugs as it was quite expensive and I can't afford to keep replacing them . Thankyou

I recently purchased a Bodum Cafetiere online. It had a glass 1 litre beaker jug. Following washing carefully in a basin as usual when I was drying it the pouring recess broke - no excessive force was being used. It left a very sharp edge which was dangerous. I will include a photograph below.
Mervyn Drever
2 Cambridge Gardens
Leith
EDINBURGH EH6 5DJ
Tel [protected]

Hi, a couple of months ago I bought a Bodum bread bin from Amazon and the bamboo lid is already warped, so the bread goes dry pretty fast. I expect it should be replaced with a new one. Please find attached relevant photos.
My email is: [protected]@gmail.com

I would appreciate it if you replied as soon as possible.
Thank you in advance,

Elpida Mantzourani

I purchased two Bodum travel mugs. In a short space of time one of the mugs had leaked so that there was liquid in between the two layers - that despite getting in there could not be drained out.

On complaining to the shop I purchased the mugs at, they advised that there were hairline stress fractures in the mug which may have been caused by my over tightening the mug. So my fault.

I find this a difficult explanation to accept. First I am a slight 60 year old lady with mild arthritis in my hands (so not exactly overtly strong). And I make the drinks and secure the top for both Bodum mugs I purchased - and the other Bodum mug I have purchased remains undamaged and in use.

I would appreciate a replacement mug as I consider there was a fault on purchase.
Regards Carole Thomson