CB Medical Services and Facilities Bonitas Medical Fund Mother with Cardiac Warrior left financially paralyzed by Bonitas medical aid

Bonitas Medical Fund review: Mother with Cardiac Warrior left financially paralyzed by Bonitas medical aid 1

Marjuan Brummer of Mpumalanga, ZA

Jul 22, 2024 3:48 pm EDT

Verified customer

Review updated: Jul 23, 2024

Featured review

I have a 1 year old that was born with a serious Heart defect and Bonitas has left me financially paralyzed I am very disappointed with Bonitas Medical Fund, I have been trying to sort out one doctors account since January, Today 22/07/2024 I said it will be the last time I call them, I spend the majority of my days from January calling them I have spend between 60 - 200 min per month calling them. I spend more money privately on doctors and medication, As this fund just doesn't pay Doctors, they don't pay medication, I have been sitting here wondering why I pay them a monthly fee because there is no customer service, they don't pay anything! Every time I call they have a different story or they tell you exactly the same thing you have heard 10 times before and for the 50th time someone will escalate the matter, I have been taken to court for accounts outstanding, the heart specialist for my baby have not been paid from January, needless to say while begging for the January account I had to go see him again and will have to see him again all knowing I will pay a medical aid that doesn't pay the most important doctor in my babies life. I couldn't be a mother that can just spend the time there is with her child no no I have to be a mother that wants to spend as much time we have with him while being on the phone 4 hours a day with a medical aid that is useless worrying about bills and worrying about her child. Bonita's is not the family Fund you want. Today again called got a new thing that the doctor must wright again and put a treatment something, halo earth to Bonita's there is nothing yet they can do for him wake up! No Answers for 7 months no payments no plan no results

Recommendation: Discovery

1 comments

Add a comment

A. Lueilwitz

1 complaint

4 comments

A. Lueilwitz

Verified customer

I can’t even begin to express how unacceptable this situation is. You’ve been through so much with your child's serious heart condition, and Bonitas Medical Fund has completely failed you. It’s disgraceful that you have to spend countless hours on the phone, month after month, fighting for the care your baby desperately needs.

Bonitas should be ashamed of themselves. Their lack of action and continuous excuses are beyond infuriating. You’re paying them a monthly fee, and for what? For them to ignore the most critical medical needs of your child? This is absolutely unacceptable.

You need to go public with this. Share your story everywhere you can — social media, local news, and any platform that will listen. Tag Bonitas Medical Fund in every post. Let the world know how they are neglecting their responsibilities and causing you so much distress during an already difficult time.

Keep fighting for your child. Don’t let Bonitas get away with this. Demand the care and support that your family deserves. Make sure your voice is heard, and don’t stop until they do their job and provide the coverage you’ve been paying for. Stay strong, and know that you’re doing everything you can for your child. You deserve better, and it’s time to make sure Bonitas knows that.

Bonitas Medical Fund - I am absolutely disgusted with bonitas's 'service' 2

Bonitas Medical Fund - Nonpayment of claims

Bonitas Medical Fund - Bad service, bad attitude, lack of efficiency

Bonitas Medical Fund - Stay away from them 4

Bonitas Medical Fund - Ridiculous reason for declining treatment

Bonitas Medical Fund - no cover for paying patience

Bonitas Medical Fund - Membership certificate

Bonitas Medical Fund - Continuous poor customer response to a query

Bonitas Medical Fund - taking fees after service was cancelled and refusing to pay it back

Bonitas Medical Fund - Pharmacy direct and non payment of services

View all Bonitas Medical Fund reviews and complaints

Bonitas Medical Fund Contacts

Bonitas Medical Fund phone numbers

+27 860 002 108
+27 860 002 108

Click up if you have successfully reached Bonitas Medical Fund by calling +27 860 002 108 phone number 14 14 users reported that they have successfully reached Bonitas Medical Fund by calling +27 860 002 108 phone number Click down if you have unsuccessfully reached Bonitas Medical Fund by calling +27 860 002 108 phone number 245 245 users reported that they have UNsuccessfully reached Bonitas Medical Fund by calling +27 860 002 108 phone number

General Information

+27 861 239 333
+27 861 239 333

Click up if you have successfully reached Bonitas Medical Fund by calling +27 861 239 333 phone number 5 5 users reported that they have successfully reached Bonitas Medical Fund by calling +27 861 239 333 phone number Click down if you have unsuccessfully reached Bonitas Medical Fund by calling +27 861 239 333 phone number 4 4 users reported that they have UNsuccessfully reached Bonitas Medical Fund by calling +27 861 239 333 phone number

11%
Confidence score

Boncap Queries

+27 860 100 646
+27 860 100 646

Click up if you have successfully reached Bonitas Medical Fund by calling +27 860 100 646 phone number 5 5 users reported that they have successfully reached Bonitas Medical Fund by calling +27 860 100 646 phone number Click down if you have unsuccessfully reached Bonitas Medical Fund by calling +27 860 100 646 phone number 1 1 users reported that they have UNsuccessfully reached Bonitas Medical Fund by calling +27 860 100 646 phone number

67%
Confidence score

HIV / AIDS Programme

+27 860 999 121
+27 860 999 121

Click up if you have successfully reached Bonitas Medical Fund by calling +27 860 999 121 phone number 2 2 users reported that they have successfully reached Bonitas Medical Fund by calling +27 860 999 121 phone number Click down if you have unsuccessfully reached Bonitas Medical Fund by calling +27 860 999 121 phone number 1 1 users reported that they have UNsuccessfully reached Bonitas Medical Fund by calling +27 860 999 121 phone number

33%
Confidence score

Babyline

+27 860 100 572
+27 860 100 572

Click up if you have successfully reached Bonitas Medical Fund by calling +27 860 100 572 phone number 4 4 users reported that they have successfully reached Bonitas Medical Fund by calling +27 860 100 572 phone number Click down if you have unsuccessfully reached Bonitas Medical Fund by calling +27 860 100 572 phone number 2 2 users reported that they have UNsuccessfully reached Bonitas Medical Fund by calling +27 860 100 572 phone number

33%
Confidence score

Oncology Programme

+27 860 105 104
+27 860 105 104

Click up if you have successfully reached Bonitas Medical Fund by calling +27 860 105 104 phone number 2 2 users reported that they have successfully reached Bonitas Medical Fund by calling +27 860 105 104 phone number Click down if you have unsuccessfully reached Bonitas Medical Fund by calling +27 860 105 104 phone number 2 2 users reported that they have UNsuccessfully reached Bonitas Medical Fund by calling +27 860 105 104 phone number

Back And Neck Programme (DBC

+27 800 112 811
+27 800 112 811

Click up if you have successfully reached Bonitas Medical Fund by calling +27 800 112 811 phone number 3 3 users reported that they have successfully reached Bonitas Medical Fund by calling +27 800 112 811 phone number Click down if you have unsuccessfully reached Bonitas Medical Fund by calling +27 800 112 811 phone number 2 2 users reported that they have UNsuccessfully reached Bonitas Medical Fund by calling +27 800 112 811 phone number

20%
Confidence score

Report Fraud

More phone numbers

Bonitas Medical Fund emails

queries@bonitas.co.za

100%
Confidence score: 100%

Support

Bonitas Medical Fund address

BlockG, 164 Katherine St, Gauteng, 2196, South Africa, City of Sandton, 2010, South Africa

Bonitas Medical Fund social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024