Botach
Reviews and Complaints

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Entity Name: BOTACH, INC.
Entity Number: C3127897
Date Filed: 08/20/2008
Status: DISSOLVED
Jurisdiction: CALIFORNIA
Entity Address: 3423 W 43RD PL
Entity City, State, Zip: LOS ANGELES CA 90008
Agent for Service of Process: BARKOCHBA BOTACH
Agent Address: 3423 W 43RD PL
Agent City, State, Zip: LOS ANGELES CA 90008

BOTACH never shipped my order a week and half after I placed my order. They were quick pulling the money out of my account but never processed the order. I was contacted by the customer service, letting me know that one of the item i ordered was not in stock. I specifically told the person to remove the item and to ship the rest but was never done. I recontacted BOTACH, only to find out that "they forgot to ship my order". Seconds after my call they shipped my order...with the item I had removed...nice try!

Never again that I will order from this shady company.

I ordered a holster on 9/22/09 and was contacted the next day it wwas not availible. I upgraded to a $15 more expensive one to be shipped next day. My order was $30.99 including shipping.

My card was chared and I never have heard from anypone since. I have emailed several times and called several times. I did talk to some one once and the server was down will call you back (Ya right).

worst costermer service and follow theu I or anyone I know has ever seen. Being a computer professional everyone I can reach will know.

I ordered a Blackhawk Serpa X26 taser holster over the phone, the person at the other end was told what I wanted and I informed her two times I needed this item in Basketweave. I recieved my order in a timely manner, but it was in plain black, not basketweave. I attempted to call the company and was placed on hold twice. I then E-Mailed them with my problem, they sent me an address to return it, and I had to pay $14.58 for return shipping. The I recieved E-mails as to whom/ male or female that I spoke to. I told them this decent deal was turning out to be expensive, and what were they going to do to right this wrong. I was then informed that this item does not come in basketweave when it was clearly a choice on the website. I told them to just send me a refund. I am waiting. What a lousy company. I ran my squadron supply section for 6 years and did not have this problem. I am thinking of small claims court. Steer clear of this farce of a company.

I ordered Lasermax Green Laser and push pad which was to arrive on 17SEP09 and never did. They gave me a tracking number and everything. I gave it a day and still no arrival of my product. Then I made a call to UPS and they told me that there is no trace of them even picking up a package. So, I called Botach and no answer for two days. The third day I called and a woman answered the phone and I gave my compliant telling them that I never received my package and what can they do. She told me that she will make a call with UPS and find out on her end what happen. The phone conversation ended by her telling me that she will give me a call back. Well, it has not happen and I'm still out of about $400.00. It is now the 21SEP09 and still trying to get back with them if that is possiable.

Awful company! Three years ago I ordered uniforms from them. They sent me the wrong items and when I returned them they never refunded my money. They claimed they never received them. I filed two complaints with the BBB, nothing! A year or so later, someone from their company contacted me by email claiming he would help me. Another liar from BOTACH tactical. Stay away from this company! They are liars and cheats and they rob members of the armed forces of their hard earned money!

This company is just asking for a Fraud case in small claims court.

I ordered 7 Hecker & Koch steel M4 magazines while I was deployed in Iraq, however I returned before I could receive them. They were returned from theatre back to Botach in November, but they never contacted me to tell me so. I had to contact them to inquire about the status of my package, and they admitted to having the magazines, apologized, and offered either a full refund or the magazines.

I opted to have the magazines reshipped to my billing address in the states, which I provided in two separate emails, only to have them reship the magazines back to Iraq.

After a month of more waiting, I emailed them again to inquire about the status of my magazines, only to have them offer the explanation that the Army, whom I'm currently commissioned with, seized the package. They offered no compensation for their error, and said that if I wanted the magazines, I'd have to buy them again.

It's been more than a month now, and even after contacting the BBB and filing a complaint, Botach still won't return my money, or replace the magazines they lost.

This is the worst company that I've ever dealt with, both in customer service and professionalism, and they will never see one cent of my money, or that of any soldier that will come under my command again.

I've taken steps after my complaint to the BBB got me no where. I've written both of my congressmen in an effort to get their GSA status revoked, and I've contacted the Court Clerk in their area in order to begin the filing status in small claims court. I feel that in America, if something or someone's service ***, you should be able to get your money back. I will not stop until I have what's rightfully mine.

If you are considering placing an order with Botach Tactical, read this first...

I recently placed an order with Botach Tactical in November 2005. The order was for a CQC carbon fiber holster with SERPA technology. I received a holster after two weeks of placing the order. I thought "Wow, that was fast service!" However, after examining the holster, I realized they had sent one with a different finish than the one I had ordered.

I called Botach and explained the mix up with them. They informed that they had to have the original product returned before they could send out the correct one. Origianlly, they wanted me to pay the shipping cost to send back the incorrect product. I then asked to speak with a supervisor (Gabby) and she agreed to send out a shipping label for the product.

I received the label a couple weeks later. Immediately (to reduce any further delays), I shipped the incorrect holster back to Botach.

Then I waited...and waited...and waited. Finally, one and a half months later (mid February) I called and asked what the status of my order was. The reply I got was "we're out of stock on that product, it should be in stock in a couple of weeks."

So I waited for two weeks before I called back again. This time, they stated that it was in stock and it would be shipped out to me immediately. Once again, I waited another couple of weeks and tried to call them back to find out what the order status was. Apparently, Botach has caller I.D., because now they don't even answer the phone when I call. I usually get the automated response which tells me to press 0 for the operater. So, I do. And I wait...and wait...and wait (and listen to the talk radio for a while). Eventually, someone will pick up the line and then immediately hang up on me. This has happened to me for the last three weeks (about fifteen phone calls). Not only do I have to deal with the aggravation of not getting the product that I ordered, but I have also been building up a nice phone bill (as they do not have a toll free number).

Before giving up and just letting them keep the measly $30 I paid for the holster, I made an effort to contact them via email. You guessed it...no response.

Lucky for me, I found this website and am at last able to share my frustration. If you place an order with this company, be ready to sprout some gray hairs. The good news is that eventually you will get so frustrated with them that you will pull out those gray hairs. Good luck!