Bovada
Reviews and Complaints

Bovada gaming took money from my checking account that was not authorized, I contacted bovada on several occasions trying to get them to return the funds they took, they first informed me that it would be refunded and credited back to my account in 10 days but this was told to me in June of 2021. Since then I've made several attempts at getting them to return it but they have not complied! I have a copy of the transaction in a screenshot and email confirmation of my attempt to get my money back

Bovada casino took money from my account that wasn't authorized and when I confronted the company about this they told me that the extra charge was for in case my initial deposit didn't clear which was a complete lie because the amount was different than the deposit but they told me that my account would be returned in 7- 10 days but that was in June of 2021 and I have talked to these people more than once about returning my money with no success! What they did was basically stole money from me

I deposited approximately $131 usd in btc form on 9-14-21. On or about the same date Bovada seized my money, disabled my account and demanded I verify my address. I've sent my valid Texas driver's license and insurance card to them twice after they said their "tool" showed i live in Washington, where I've never been. They've since demanded a utility bill although Ive told them a doZen times i have no utilities in my name. I haven't wagered a thing on their site.

On 10/23/2021 I atempted to withdraw my money $139.72. They sent me several 6 diget codes to my phone and I enter them and they do not work. They keep saying code does not match. This has been ongoing for a week now and everytime after failed attempts then they block my acct. again for 24 hrs. I have spoke by live chat with 5 agents and none of them said they could help me. Every day its the same thing. I guess they stole my money and said I would report them to the BBB. None of the phone codes they send me work to verify my withdrawal of $139.72. Thank you. Tony. Can you help me get my money?

Literally the most aweful online casino to play at! I deposited three hundred dollars on a credit card and won absolutely nothing! I won't be playing here again and no bonus or promotionsother than bitcoins after joining the first day! Tried again to be sure it wasn't just bad luck.. Nope it was again a big waste of money and very little play time I will find a new place to play!

My account was temporarily disabled on 09/26. Here is the email I wrote them to best detail what happened:

Hello,

What is the issue and why is it taking so long to review? My account email is: XXXXXXXXXXXXXXX.

I have been a customer for a while now and have deposited and wagered tens of thousands of dollars with you guys with no issues. On Sunday, 09/28, my account was disabled in the morning. I called customer support immediately but they said I would have to wait 24-48 hours for a response. The time has now passed and I have yet to receive any updates.

What is the best way I can contact someone to rectify this situation?

The first service rep I spoke with on the phone said that it's possibly due to a violation in Terms of Service.

I reviewed the Terms of Service.

The only thing I can think of is that about a month ago, I referred my mother to Bovada. Although this family member shares the same last name as me, we are not in the same household as we live in two totally different addresses and cities. I can provide pictures of drivers license to prove this.

Also, if you are investigating me for potentially manipulating bonuses...

If you review my account I have deposited TENS of THOUSANDS of dollars. My average wager has to be in the THOUSANDS. Why would I jeopardize this account for a 200 DOLLAR REFERRAL BONUS WITH A 5X ROLLLOVER? This makes no sense.

Also, if you're investigating that my mother created her account so that I can manipulate bonuses on her account... I HAVE THE SAME BONUSES OR EVEN BETTER BONUSES THAT I CAN USE DIRECTLY ON MY ACCOUNT. This makes no sense.

Also, if you're investigating us manipulating games or outcomes... All my wagers and her wagers are on sporting events. Win or loss is all determined by an outcome of a sporting event. There is nothing to manipulate or fraud.

Please review and remove the temporary disablement of my account.

How are you guys going to ask us to refer family and friends but when we do refer them, we have to deal with such a inconvenience?

I wager tens of thousands of dollars and would love to continue doing business with you guys. If you need any proof of address or anything please let me know. If there is someone I could get into direct contact with please let me know. Thank you.

I received an email on 09/26 Sunday saying that my account was temporarily disabled. I called immediately seeing what the issue was. I was told that I will receive a response with 24-48 hours. 48 hours has passed and I called today but they said it is still under investigation with no other information. This is the email I wrote to them that better explains the issue:

Im assuming they've temporarily disabled the account because I referred a family member and both my account and her account are now temporarily disabled:

Hello,

What is the issue and why is it taking so long to review? My account email is: XXXXXXXXXXXX.
I have been a customer for a while now and have deposited and wagered tens of thousands of dollars with you guys with no issues. On Sunday, 09/28, my account was disabled in the morning. I called customer support immediately but they said I would have to wait 24-48 hours for a response. The time has now passed and I have yet to receive any updates.

What is the best way I can contact someone to rectify this situation?

The first service rep I spoke with on the phone said that it's possibly due to a violation in Terms of Service.

I reviewed the Terms of Service.

The only thing I can think of is that about a month ago, I referred my mother to Bovada. Although this family member shares the same last name as me, we are not in the same household as we live in two totally different addresses and cities. I can provide pictures of drivers license to prove this.

Also, if you are investigating me for potentially manipulating bonuses...

If you review my account I have deposited TENS of THOUSANDS of dollars. My average wager has to be in the THOUSANDS. Why would I jeopardize this account for a 200 DOLLAR REFERRAL BONUS WITH A 5X ROLLLOVER? This makes no sense.

Also, if you're investigating that my mother created her account so that I can manipulate bonuses on her account... I HAVE THE SAME BONUSES OR EVEN BETTER BONUSES THAT I CAN USE DIRECTLY ON MY ACCOUNT. This makes no sense.

Also, if you're investigating us manipulating games or outcomes... All my wagers and her wagers are on sporting events. Win or loss is all determined by an outcome of a sporting event. There is nothing to manipulate or fraud.

Please review and remove the temporary disablement of my account.

How are you guys going to ask us to refer family and friends but when we do refer them, we have to deal with such a inconvenience?

I wager tens of thousands of dollars and would love to continue doing business with you guys. If you need any proof of address or anything please let me know. If there is someone I could get into direct contact with please let me know. Thank you.

I sent $600. To these people. I followed their specific instructions. They claimed they never got the funds. They convinced me to send more money. The money is gone and we can't get anyone to respond to us. It's a total scam.

I joined freaking bovada yesterday. I deposited $300 of my own money via bitcoin. I won $692 and I withdrawal.

You guys then disabled my freaking account! So I cant get my money, I cant log in, im not getting any answers!

Whay kind of site is this! Give me my money I won! You actually disabled my account because I won!

I need action done asap I got bills to pay! So you disable my account when we win but have no problem taking out deposit and we lose? Wtf?

I can't not even to begin how terrible this website is ran. First of all my two roommates made a account and deposited money to bet on the following days nfl. They both had about $400 all together deposited and ready. The next day when we woke up and got ready for the days games. Both of there accounts had been closed and Bovada literally has kept the money and we have messaged them everyday and they will not give us a response or even acknowledge what we are talking about. They are some thief's. I would recommend using any other website and saving yourself the money time and stress. Honestly have never had a bad experience gambling on sports ever with any other account. Honestly this could just be a front for someone to steal money. I don't truly believe that it is 100% legit

Bovada completely facilitates scammers to steal your money using match pay you send them the money they don't send you the credits and then match pay does nothing about it whatsoever in fact they try to tell me that it's cash apps responsibility when how in the hell do you figure that it's completely on the other person that received the money and didn't send the credits and match pay the business itself it's completely on them [censored]ing losers thieves

After playing thousands of hand in live card action games, it is apparent after playing in Bovada's cash and sit-n-go games that the action is not purely random generation. It sets up "apparent" hands and then flushes them on the river. Also, following the flow of betting with 2 bots or "super-users" raising and re-raising hands that can be followed to see that it is improbable that anyone would go all-in or max bet some of those hands.
It is obvious that the software is weighted to bust hands and require more deposits and take more rake by distributing consistently playable hands only for set-ups that will prey on the player with the least amount of money or chips. When I have the most money/chips, I win 3/4 of such hands and when with small stack, lose 3/4 of such hands.

Bovada gaming has stolen funds from my checking account, I noticed a charge to my account that I didn't authorize or make that came back to Bovada, then I noticed another charge from a similar company that was Bovada, I contacted the company and they admitted that it was them and the charges were security incase my deposit didn't go through and I would receive a refund in 10 days! It has been 3 months and I have never received anything and I can't get them to return my money, I'm always receiving an excuse or extra step I need to do in order to be refunded. The stole over $100 from me. Please help

I'll place a bet depending on the line and the line is not accurate.One of the bets was over 2.5 runs I hit the over 2.5 runs it said they had three runs in the seventh inning which is a win but they said I lost

I contacted a supervisor to voice my concerns about technical issues I'm exsperienceing and instead of directing attention on that it was turned around onto me having my character slammed with assumptions telling me I'm not a responsible gambler and she suspended my account for apsolutely no valid reason.

It's impossible to make a valid judgement of s person from text, it's all in my live chat I would like another opinion before I move forward telling everyone who would care.

Thank you.

Hello my name is Randall Ward and I've been a user of Bovada for a while now. It seems like there was a mistake of some sorts in my winnings. I placed a bet on a Nicaragua baseball game but the team I betted on seems to have won the game but it came back as a lost. I'm sure that they may have been some type of glitch in the system or something but I would love to either get my winnings or the money I used to bet back. The email address I use is [protected]@gmail.com

I am a semi-professional Texas Hold 'Em poker player who has won roughly $50, 000 in tournaments in live play, and $80, 000 on PokerStars before it was shut down in the U.S. I know this doesn't touch the level of those with a bracelet, but It is inconceivable that suddenly my net gain on Bovada is negative over roughly 10 years.
Like most who play a lot, including in the WSOP, I hate the lack of identifying Avatars, the ability to locate Bots, and independent verification that your card randomizers are true-odds poker.
I could go on at great lengths. But as a math wizard who can calculate pot-odds very quickly, and a journalist with a built-in BS detector, both which gives me an significant long-term advantage in the big tournaments that go 12, 15 hours, I get no advantage at Bovada. The opposite, actually is true.
I will go many hands to set up 90% winning opportunities head-to-head; that's how I have won all my tournaments. On Bovada, those 2-outer draws hit routinely, and that is always how I get eliminated.
When you hit a set on the flop, the Bots don't fold flush draws, and they hit the 1-in-16 runner-runner flush on the turn and river to beat big-time trips, K-K-K, and so on, over and over.
I'm not whining about bad beats. I'm saying there is something not right at Bovada.

A couple of months a ago I withdrew about $540, a few days later I received and cashed the check at my local bank with no problems, 2 months later my bank took the money out of my account and charged me a returned check fee of $15, they said the check wasn't honored. I have sent bovada a few emails, and they just won't reply back. I am very disappointed with their customer service and hope they make this right.

I have not received my weekly cash back on crypto currency.
I have been checking in with the help center for the last 28 hours. Every time I check in I get the same response from the chat associate at the help desk. It a technical issue that is being worked on and I should continue to check my account periodically to see if the cash back has been applied.
I have made four bitcoin deposits in the last 28 hours and I would prefer using up the weekly crypto cash back before I make any more deposits. I checked the community section to see if anyone else is having this problem and I can not find anything. I did receive a 30 dollar credit and I really do appreciate it but I know with the amount of cash I lost last week because of dumb luck the weekly cash back will help ease the pain. (LOL) The cash back is always applied to my account every Tuesday before 5pm and this is the first time I have had an issue receiving the cash back on crypto currency. Here is a screenshot from the first chat session I had at 8:05pm Tuesday and as of 1:40am Thursday I still have no idea what's going on or when I will actually receive the weekly crypto cash back.

After multiple inquiries on how Bovada wagering promotions work trying to get clarity and transparency, which they avoided doing at every step, I am now locked out of my deposited funds and winnings until a previously undisclosed "bet through" clause is fulfilled. I was told that when the deposit was made then bonus funds would be attached, and those bonus funds show as a separate total, but "my funds" are now locked.

Then I am told I can forfeit the bonus, but any winnings made wagering bonus funds would be forfeit and considered void. So there is no way of knowing what I might be left with if I forfeit the bonus? So far, I believe that all wagers were made with my funds, and therefore the bonus funds are untouched, so I would consider that my full "locked funds" balance should become available should I choose to forfeit the bonus which is so far untouched.

However, customer service is reluctant to give clarity to the situation, and I am feeling trapped not knowing exactly what might happen should I choose to forfeit the bonus. I believe I am entitled to the entire balance of my "locked funds" should I choose to withdraw minus any bonus funds which to date have not been used, and surrender any portion of the bonus promotion accrued.