Bozzuto Group
Reviews and Complaints

I apparently have an old debt from 5 years ago that I am trying to pay off, it is only 300 something dollars and I have been getting the run around for weeks. I cannot move out of my one bedroom until I pay this as it only just showed up. One lady gave me info for the collection agency but it was a generic answer as when I called they had no record of me. I tried calling her back and left 10 messages over 2 weeks and never received call back. No one will help me. I am having a baby and cannot have a 2 bedroom appt and baby nursery until this is settled. I need someone that actually cares about thier job and the people they service

Bozzuto cares about one thing and it making sure rules are followed. Staff at the Modern on M in SW, Washington DC are completely racist and homophobic. Which in The district is a hate crime. No issues are addressed or ever addressed and now residents have to be uncomfortable or live in fear because they do not know what’s going to happen to them including my self. Jayla is the the main one allowing boyfriends to see tenant information, hiding residents packages. Why have cameras if they are not used? This is appalling and unacceptable. A petition will be put together along with proper legal taken.

I vacated my White Plains, NY apartment on September 1. The walkthrough confirmed no damages, and I received a move-out statement from Asst. General Manager, Shaina S, on 9/23 with a clean sheet. It stated I'd get my $458.99 deposit back in 10 days, implying an October 7 return. Despite follow-ups on October 12, 19, 26, and November 2, 9, 16, 23, I've yet to receive it. Shaina blamed administrative issues at Bozzuto Management Accounting, promising the check by December 4. I'm now seeking assistance to retrieve my deposit. Contact: Shaina S, Assistant General Manager, Bozzuto Management.

Bozzuto advertises "Bozzuto listens" and lets people write in comments, etc. online and says they will get back to you. If you contact Bozzuto listens and tell them about late night noise issues that deny a tenant sleep or not following state guidelines like tenants not wearing masks they ignore and don't respond. Bozzuto advertises it (***) is luxury rentals. But that is false. Luxury rentals don't allow neighbors to bang on the walls all night video gaming or use microphones to amplify sound in the early morning hours. Luxury rentals don't allow tenants to cough in the halls in the middle of the coronavirus pandemic or ignore state requirement to wear masks. Luxury rentals don't rent to programs and student type dorms and keep that a secret from prospective tenants. I've had a tenant spill a drink in front of my front door. Bozzuto used a billing service (***) and let it bill me for around $4.30 a month for a garage rental tax when there is no such tax in the state where the rental is located.I asked Bozzuto for a corrected bill for July rent since my lease was up early in July and they refused to send me an corrected bill minus my deposit. Our Governor has allowed tenants to apply deposit toward rent. They won't send me a new bill.

In the lease contract, it specifies that no drug use nor smoking will be allowed and that it can be used as grounds for terminating their lease and removed from the apartment. However, they allow the tenents in Tower Apt *** to smoke weed inside their apartment. It gets so bad that the weed smoke is all over the hallway. Every time I have to pass through it to get to my own apartment I get a headache, sometimes a migraine. I have complained to management multiple times, and they have even gone to the apartment once to confront them and even said they have confronted them about this same issue multiple times in the past. Yet they do not do anything about it except give them a slap on the hand and send them about their way. It's disgusting how much management does NOT care. They don't even hold the terms of their lease agreement/contract with their tenents. I've called the police and filed police reports multiple times, and still nothing. I am beyond aggravated at the situation and the management that doesn't enforce their own rules and kick the tenants out who do drugs and smoke in the apartment. It affects my health and my emotional state. I am paying a lot of money to live in these conditions, and I am sick of it. If they can't enforce their own rules/lease then I shouldn't have to pay as much as I am.

Because the staff seems unable to/unwilling to actually enforce public health measures related to COVID-19 in our building (*** in New Haven, CT), I feel forced to make this complaint. It is ASSURED that every time I leave my apartment I will encounter multiple residents not wearing masks - this includes in high risk places like the gym and community spaces. I have even seen a member of the management team (whoever sits at the front desk) repeatedly not wearing a mask as he sits at the front desk, NEXT TO a sign that says no entry without a mask. Despite several emails from management to residents explicitly stating that residents must wear masks as soon as leaving their apartment and in all indoor spaces, I feel that enforcement of the rule has not been adequate at all. I have even emailed management letting them know about things I have seen like birthday parties in community spaces and unmasked residents and have received messages essentially saying that it's difficult to police this. I understand that, but what will Bozzuto be doing to address this? Increased signage? Penalties towards residents in breach of community guidelines? I see that there are other complaints from residents at various Bozzuto residences, leading me to understand that this is occurring at multiple properties. I feel I am waiting for an outbreak in this building, especially as winter arrives and brings a likely second wave of COVID-19. Failing to abide by building rules needs to have a real penalty and needs to be monitored, otherwise residents will continue to endanger their community. Thank you for your time.

we awoke to a significant amount of natural gas in our unit last Saturday 9/19.My wife returned from her morning run and woke me in a panic, as the apartment smelled very strongly of gas. We opened all windows and located the source quite quickly, which was our hvac ventilation. We notified the young lady at the desk and left with our dog. We returned 2 hours later to find it equally, if not even stronger. It became quickly apparent that no one checked this while we were out. The engineer came up and asked us not to touch anything mechanical while he researched this. He located the issue in the unit below, where residents who moved out left the stove gas on. This raises 2 concerns. The first is obvious, and necessitated us bringing our dog out for the day as we didn't want to leave him in danger. Beyond the obvious concern, this also negates what we were told about the ventilation system when we expressed concerns about this, after you informed us of a confirmed Covid case in the building. We specifically asked if there was shared ventilation, and were told that the systems recycled the air in the unit. While this may be true also, management omitted the fact that air clearly moves between units, as the gas was pouring out of the vent in the living and bedroom, from the unit below. We were not given potentially critical information that would have enabled us to be better prepared through better filters, etc. added to the unwillingness to share with us even some information about the location of that Covid case makes me very concerned about future cases in the building. We have been at *** in our unit for 37 months and have paid $174,550.00 in rent. During that time, we've had significant recurring elevator issues, leading us to contact the building inspector on August 12 after some other residents recounted some scary experiences. We had clear life-safety concerns, which were minimized by the management, and the same is occuring now.

My roommate and I discovered a musty smell in our apartment. Upon inspection, we found signature warping of our counter top, back of upper and lower cabinets. Upon contacting management for an inspection, "mildew" was found in the mechanical room containing the water heater. The head of maintenance treated with chemicals and called a contractor. The contractors decided to remove pieces of affected drywall and replace. After many days and phone calls, the contractors did not return to replace the drywall or complete the inspection inside the kitchen on the other side of the wall. While removing items from the wall to prepare for the repair, I found black mold spores on the wall and the back of a picture. I immediately reported to management and demanded emergency mold remediation. This resulted in a demolition and removal of half of the kitchen, the drywall from the mechanical room and the hot water heater itself, leaving the apartment inhabitable. We were forced out of apartment from Thanksgiving through the new year 2021. We were told by management the repairs and renovation wouldn't be completed until their insurance company was able to pay. By Christmas, nothing had been done and we were forced to negotiate terminating our lease. Bozzuto agreed to waive rent, cover utilities, and reimburse for electric bills due to industry sized equipment heating and purifying the apartment. Over 2 and a half months, that equates to about $600. Our lease terminated 1/31 and Management did not close out our account until mid February. They agreed to issue a refund of security deposit and expenses, which, as of March 1 has not been received. Management indicated only corporate headquarters could issue these refunds and the refund was issued mid February, via mail. Not only has our money been tied up in obtaining new living situations, it is tied up for paying expenses on behalf of Buzzuto for the equipment requested and required, they left us at risk of health problems for not properly handling the mold.

I contacted, applied, was approved for an apartment at *** Chicago on October 5, in which I paid a $500 deposit and a $50 administrative fee. October 15th, I sent an email to Quentin S, who was the assistant manager I was working with who was an employee of the management company for the property (***). I contacted Quentin to advise him to terminate the agreement and I will not be signing the lease due to unforeseen circumstances and I would be moving out of the state. I received a return email stating the account was disabled. I then emailed the manager the following day and received the same message. Over the course of the next couple days I tried reaching out to other *** contacts, only to find the managing company for the property changed to Bozzuto. I spoke with a member of the Bozzuto transition team on October 22nd and was advised I would receive the $500 deposit back by check. I received an email from the transition team in which I was advised to provide my mailing address for the check to be mailed to me priority (since I was moving out of state as of November 5th). I immediately replied to the email with my mailing address. October 27th, I replied to the email again advising for an update and received a reply from Quinn in which she informed me that she reached out to her accountant on October 22nd with the request and asked for an ETA on the check; as soon as she hears back she will let me know. October 29th, I emailed again for an update and when the accountant will email the check; I received a reply from Becca and was informed she will follow up again for another update. October 30th, I sent an email to the corporate office and advised to have someone contact me regarding the return of my $500 deposit, I received a call and stated I would receive the check early next week and the check was in the mail. November 5th, I sent an additional email to the corporate office and advised I did not receive the $500 check for the deposit as promised. I have not received a response.

I am the homeowner of one of Bozutto construction properties located at ?*** Washington, D.C. ***?. I purchased my townhome on December 23. This past April I noticed several leaks in my master bedroom ceiling on both sides of the room. I immediately contacted *** to inform him of my discoveries and asked if he could assist me with filing a claim to have the builder/roof installer to come and do an inspection of my roof. My property is only six years old and the roof warranty expires at the ten year mark. I have not had much success with getting an inspector through Bozutto to come out an inspect my property. I sent an email to the warranty company that Bozutto hires and was informed that my roof was out of warranty and that this service or repair would not be covered. I took it upon myself and hired my own contractor, "***," to inspect my roof since I could not get any assistance through Bozutto. During the inspection, the contractor found that the initial roof installation was poorly done and the material was not properly installed. He discovered that the removable release film was not removed prior to the installation therefore, the bitumen adhesive did not allow for an adequate bond to the roof layer which is a direct result of water getting trapped underneath and allowed for entrance into my home. Once I received this information, I contact *** at Bozutto and shared with him my discoveries and that the warranty company is still not willing to cover the damages to my home. I even submitted pictures of a piece of the roofing material that was cut out by the roofing contractor that I hired and paid clearing showing evidence of the remaining film that was never removed from the initial installation and photos of where the leaks entered my home and Bozutto still has not responded or sent anyone to my home to inspect the damages to my roof or offered to fix my roof. I have spoken with other residents in my community who also have discovered issues with there roofs. I believe that because my roof was not properly installed Bozutto should take on the cost of the damages not only done to my roof but also the damages on the inside of my home.

1. I sent an email on September 12th to reserve an elevator for 11am. I got a response from Jianna F that I was booked and good to go. She did not communicate to me that the leasing office did not open until 12pm, or that the freight elevator was not working. I arrived at 11am with my moving truck, and was not able to start moving until an hour later when someone arrived in the leasing office and was able to open the loading dock. In addition to having to wait an extra hour my moving guys had to use the main elevator which took significantly longer to get everything up to my apartment. This resulted in me paying more money for moving fees than originally anticipated, I ended up paying $840 instead of $600. 2. I went over 5 days without hot water in the beginning of my lease, you mentioned that someone should have allowed me to use another apartment or worked with me to find an alternative solution but that never happened. I sent an email to *** on September 10th to inform the leasing office that the issue was initially reported on September 5th and had not been resolved. 3. On September 16th I sent an email to the leasing office because the community had been informed that there would not be water for 24 hours. I only got the initial email of the issue, and no follow up information. Once I reached out I got a response from Jianna saying there were update emails on the situation. I never received these emails and when i tried to discuss that with the leasing office their claim was that there must have been an issue with my account. Nothing was done, but I somehow started receiving emails after that point. 4. On November 26th (Thanksgiving Day) I discovered that my car was towed. I emailed *** on October 30th to inform the leasing office that I purchased a new vehicle. I specifically asked what the process would be and if it was something I can do online or if I needed to come down to the office. The only information I got back was to send my license plate information to the office. I asked about having temporary tags and was told to wait for real tags, and was given no other information. I addressed this issue with Jianna who was the one communicating with me on the topic, she agreed there was a lack of communication and that she could have been more descriptive about the process. My car was towed, and I was charged for this towing and was told that nothing can be done about it.

I would like to address a very serious concern with regards to a Bozzuto property in Chicago, IL. As a long-term resident, I recently transitioned apartment units. The unit provided to me was in deplorable and filthy condition, clearly not cleaned prior to my arrival. This includes unsanitary bathrooms with dirty toilet seats, hair, and debris on countertops and drawers. I immediately reported the unhygienic state to management. This is concerning during a health pandemic, where hygiene is paramount. The building's proximity to medical complexes underscores the need for caution. The apartment's lack of cleanliness and repair issues, such as a faulty refrigerator, improperly installed kitchen drawers, unsecured towel racks, a malfunctioning dryer, broken blinds, no hot water, and light fixtures without bulbs, were alarming. These issues were logged for maintenance. The management's indifference to the apartment's disrepair and unsanitary condition suggests a lack of basic habitability checks. After raising concerns, I experienced retaliatory behavior from the leasing office, including unfounded cleaning charges for my prior unit and false claims of aggression. This contrasts with Bozzuto's public relations stance on resident care and sanitation. The General Manager and Accounts Manager's unprofessionalism and inadequate training are evident. Other residents have faced similar cleanliness issues, indicating a pattern. However, my treatment differed from another resident who received a gift card after reporting a less serious issue. This discrepancy is troubling, especially considering my significant rental contributions. The building ownership should be concerned about the treatment of a loyal, financially responsible resident. My attempts to resolve these issues internally were ignored, necessitating public reporting to the ComplaintsBoard.com and review sites. I seek a response from senior management for this poor experience.