United Dominion Realty Trust [UDR]
Reviews and Complaints

Hello. I live at Harbor Mesa Verde in Costa Mesa CA. I have been reporting many exterior light bulbs being out of order for a year now. I have sent in work orders, sent texts and talked personally to office staff. Nothing has been done to ensure my safety. I was attacked outside the dumpster My tires were slashed. No lights bulbs are being replaced. I have suffered personal damages due to lack of lighting. Who do I contact to help with this issue. It is not acceptable I will also be sending a certified letter with the details

Unit 422 - EMERGENCY - March 5, 2023 - THE DOMAIN BREWERS HILL

Domain Brewers Hill

I would like to first and foremost say... the treatment towards the residents has fallen very short of the promises pledged and the standard of common decency and fair and equal treatment.

March 5, 2023, my handicap mother, came from out of town, for a visit. The Domain Brewers Hill has two (2) handicap parking spots for approximately five (5) hundred apartments without visitor handicap parking spaces or accessibility. With that stated, the garage constant and ongoing maintenance issues. The residents are denied the ability to speak with or resolve issues without resorting to extreme measures. As the front desk is manned by temporary employees that lack the ability to resolve issues. Office staff are barely present and staff are in, they declare they lack the ability to resolve matters. With the level of ongoing issue such as a constant inoperable fire alarm, fire doors that do not open, electronic locks that are not being monitored and the power upkept, which is in itself a fire hazard. Moreover, the garage door has been constantly inoperable, which in and out traffic must go in and out, blindly, using the same door. This does not include the fact the of the failing ceiling tiles and lack of sufficient maintenance. This is not an attack, yet reality. We have trusted everything important in our lives, including our lives, and in return we ask that our lives be held in priority. Why Choose UDR | UDR Apartments

The reality of the situation is that we the residents assert we are the victim of a racketeering. This UDR Domain Brewers Hill property has contracted Vision Wrecker Service of 5250 Fairlawn Ave, Baltimore MD 21215 (located over an hour away from the Domain Property, only accepting CASH PAYMENTS [in violation of the law]). Vision Wrecker Service (Baltimore City License #4077) is towing vehicles from the unsecure parking garage of UDR Domain Brewers Hill, that is renting spaces to residents and must host visitor parking, especially disabled visitors due to the lack of compliance with the ADA. However, the UDR Domain Brewers Hill lacks a Baltimore City Rental License. Baltimore City now requires ALL residential rental units to be registered, inspected, and licensed to ensure that they meet basic safety and maintenance requirements. Previously one- and two-family dwellings were not required to be inspected and licensed to operate as a rental. On August 1, 2018, a new law took effect requiring all Baltimore City rental properties, including one- and two-family and multi-family dwellings, to be licensed to operate as a rental by January 1, 2019. If your property is not a rental but is non-owner-occupied it still must be registered annually.

Vision Wrecker Service of 5250 Fairlawn Ave, Baltimore MD 21215 (located over an hour away from the Domain Property, only accepting CASH PAYMENTS [in violation of the law]) is then charging the residents of Baltimore City $360.00, in cash. In fact, the Domain Brewers Hill failed to have the stickers, for which they charged residents monthly due to inventory issues, and per Vision Wrecker Service had residents cars towed. Hence the belief this is a racketeering. It appears from the conduct; this is a consorted effort to be unjustly enriched. The residents of Domain Brewers Hill are being charged for services, not provided, and then extorted otherwise. With that fact, management is always absent to resolve issues and ensure this type of violations fail to occur.

Constant victims of crime, especially theft. Lack of handicap accessibility including the lack of lighting and associate accessibility to residents it has become an impossibility for handicap visitors to occur which is in clear violation of the ADA.

The ADA prohibits discrimination on the basis of disability in employment, State and local government, public accommodations, commercial facilities, transportation, and telecommunications. The ADA, combined with state laws, makes it a requirement for public agencies and private businesses to have a minimum number of disabled parking places available. These spaces must be of a minimum size and also have proper signage that makes them easy to spot.

The Domain Brewers Hill has much to repair and bring to code before a rental license should be issued, in protection of the Baltimore City Residents. However, we the residents should not be retaliated against, for speaking in defense of the offenses placed upon us. A full investigation need be commenced in this matter, especially concerning the irresponsible events which equate to unjust enrichment racketeering scheme. Vehicle towing laws in Maryland are designed to protect consumers from fraudulent practices. Bandit tow truck companies have been identified that prey on unsuspecting motorists by prowling the streets looking for opportunities and adding unpublished charges to their towing charges.

In Maryland, accessible parking spaces must be located in the shortest route from an accessible entrance. Signs for these parking spots must be mounted 7 feet high on a pole or 6-to-10 feet high on the wall of a building. The signs must be visible and not covered by snow or other obstructions.

VISION WRECKING SERVICES IS 25.8 MILES FROM THE DOMAIN BREWERS HILL, WHICH IS IN VIOLATION OF LAW. From 1200 S Conkling Street to 5250 Fairlawn Ave Baltimore MD 21215.

Distance

Tow truck drivers are not permitted to tow a car more than 25 miles away from where the car was first towed. If the vehicle is towed beyond that point, the owner must consent. NO OWNER CONSENT HAS BEEN GIVEN.

The management of The Domain Brewers Hill need be taken into serious consideration. As the service the residents are promised and receive falls way below the service promised in the link captioned above.

THIS MATTER NEED BE RESOLVED IMMEDIATELY.

There are four major tenant rights laws in Baltimore County and throughout Maryland. These include; MD tenant rights, federal tenant rights, security deposit laws/rights, and landlord retaliation laws.

Chevera McLean

[protected]

UDR are slumlords who don’t maintain theirs properties. Had the worse experience moving out of 14 North. Maintenance is a joke! Chris (bald guy w/glasses) is the maintenance mgr & is scum of the earth! He doesn’t fix anything properly & will do it the cheapest way possible so within a couple weeks whatever it was isn’t working again. He lies & tells people there won’t be charge for something & he’ll take care of it then BOOM when you move out, you’re getting triple, quadruple charged for something. I had to replace 2 of the doors (which Chris confirmed I wouldn’t be charged). The doors are $300 for both combined across the street at Lowe’s. UDR charges me

$2100 to replace them! Also, you are expected to replace all the carpets in the unit when you move out too! UDR uses cheapest of the cheap for anything in the units, the carpet in my unit was worn from the daily foot traffic that was unavoidable within the first year which I was appalled by being I was paying close to $3K a month for rent

14 North does NOT maintain the property what so ever! There’s trash all over the property & the trash compactor is backed up once a week with trash over flowing to the parking lot. They should all be burned to the ground they’re in such poor condition.

I was billed over $3500 for $300 doors & a carpet that you’re not allowed walk on but yet is installed in the units. Wear of carpet from daily foot traffic that’s unavoidable due to the cheap material used is the landlords responsibility but UDR are know scum slumlords who do not take care of their properties & take advantage of tenants that move out & over charge for things to pocket money. Again I was charged over $3500 for $300 doors & to replace a carpet that’s their responsibility & kept my $750 deposit! They will add there’s stains on the carpet to deflect from taking responsibility to replace the carpet themselves when stains or no stains, the carpet would have to be replaced.

Stay clear of 14 North in Peabody as you will regret ever living in such a dump & will be charged for everything under the sun when you move out as they will pocket money instead of charging to replace something as they should t be making money off anyone but they scum slumlords. Even Chris with maintenance said his budget is peanuts & isnt allows to fix any request properly & is told do whatever needed but as cheap as possible! That’s why they charge so much to live in their dumps! They’re nothing more than mediocre [censored]holes! Their billing dept is useless & does NOT help with any questions, concerns or listen to anything you have to say! They are aware they’re pocketing money off former tenants & that puts a smile of their disgusting faces!

This incident has been ongoing for more than 30 days. I applied for a unit with an exit on to the street (also shown on the floor plan) which I wanted because I have a pet and makes walks easier. I looked online at 311 and asked how would 311 have a street exit and was told multiple times that it was the elevation. I shared what I wanted and was assured that was the unit fronting the street. After initially being declined because of proof of income, which no one asked for and being told repeatedly that my phone was a fax so they couldn't call me, despite the fact that they were the only people that couldn't reach me, we moved forward with a new app - still no refund on the original application some 30 days later, assured again that the unit was fronting the street, couldn't see the unit until last week and low and behold no street exit - immediately went to concierge (who is the only person who has been responsive) she assured me that Tim would get back to me immediately as he was off site. Still no word from Tim, supposed to move on Friday with no resolution. The level of incompetence, fraud, disrespect, and just poor business practices is shocking. I have reached out to the local Attorney General as well.

I applied and signed my lease for unit 215 at the Jefferson at Marina Del Rey and Allison McLean my leasing agent cancelled my lease so she could rent it at higher price. I THINK UDR intentionally cancelled my lease so they could lease it at a higher price. Allison was the hardest person to reach. I received my pre-approval letter on July 13 and submitted all the required documentations as requested. I followed up with Allison for two weeks before she responded. Her response was for me to resubmit my documents and I ended up doing three more times. I received a final approval and she only give me 24 hours to read and signed a 15-page lease. However, at was bedridden with COVID. I had severe symptoms - fever, cough, body aches and difficulty breathing. I requested more time and offered to send her proof and she refused. So, I signed my lease for the first time on Tuesday and followed up with Allison. She stated that she did not receive the sign document. So, I re-signed it and she still cancelled it.

I called UDR and no one retuned my call. I file a BBB complaint, but UDR did not response. I was beyond disappointed because I give my landlord my notice to vacate, hired movers and found a school for my grandson. This company only cares about money which is obvious because I received a bill for $500 today. How evil is this company. PLEASE BE AWARE! SOMEONE PLEASE HELP!

Starting on 7/16/2022, both mobile app (version 2.16.0) and web end (version 2.18.0, see attached pictures) lock all request blocks. I cannot even submit a maintenance request, reserve any amenities or request any changes to my apartment.

The only thing I can see from the app is simply my payment and address. Nothing else works at all.

Considering there is no new version release for the mobile version recently, I suspect this is an intentional account-level hold. Please fix the issue!

Before moving out from the apartment, I had requested an inspection to make sure I get all of my deposit back. I had two people come in and check everything. This was the property manager and then the maintenance guy. They both said that everything is in good shape and I should be able to get my full deposit back. Three weeks from that day I'm getting a letter where they are stating that they had to replace the carpet in the bedroom and deducted 200$ from my deposit stating that the carpet was significantly damaged due to "staining" they also provided pictures of move out inspection where you can clearly see that there were no stains at ALL! They didn't even try to do a steam cleaning which they should have done first before concluding that they just decided to get some money from me to replace the carpet. After I confronted them with all proof I got they changed their statement and now saying that the carpet was actually not stained, it was worn out. They say that the wear on the carpet during two years was beyond normal. They never contacted the carpet company to find out why the carpet did not hold up. They just decided to get some money from the ex-tenant.

At this point, they never returned deducted money and I'm filing 93A demand later and will be taking this to small claims court.

I was approved for a lease at Lakeline Villas for 1667.00 including a parking fee of 30 dollars, We signed and sent it back. Two days later they sent me a new lease with a letting fee and parking was now 170.00 and the lease was 1727.00. I declined to sign that and called and sent emails and then I received an email saying they have been trying to reach out by email and phone. I never received anything except the new lease terms. They want to charge me a 1500 letting fee because I declined the new lease that I did not approve of. Still no word. I have filed a complaint with BBB and Sent UDR corp emails and will get info on the Fair Housing Act. Really poor practices and employees have no business working.

Dear Sir or Madam,
I have lived at this property for 6 months. I have felt uneasy since day one.
My ceiling in the bathroom fell off, then my cleaner noticed water coming out of my closet. I removed everything to see where it came from, and discovered tons of mold. The ceiling fell off 10/27/21.
I was told I could move to a guest room which I accepted. Was told to avoid my apartment while repair took place. I spoke to Nohemi and she said she could my rent prorated for 7 days. I had my boyfriend and dog walker
I asked to confirm after I moved back and she said she couldn't do this because I stayed in the suite. I was not given an option to begin with. I would have opted for prorated rent as the room was not acceptable for a person who works 16 hours. I have witnesses who heard Nohemi on speakerphone who can testify. I also have texts that don't state my options.
My main issue is 1. I was lied to. 2. I feel bullied by Blair making it seem it was my fault this apartment is falling apart. 3 customer service is absolutely horrible at 2775.
I am displeased with the entire situation. It's affecting my health in so many. I have material losses.
All I want is an apology, for someone to treat me like a human being and to have what was promised which is my prorated rent for 7 days.
The only person who has been kind to me is the maintenance guy.
My number is +[protected] if you want to discuss this further. I would like to terminate my lease early because I do not trust this company, and my apartment reeks of mold. I'm depressed and my depression has gotten worse to the point I feel suicidal at times. I cannot breathe im allergic to mold. I do not feel safe as there are tons of homeless and drug use. My blood is on their hands!
I speak in behalf of all the desperate tenants who are dying to get out of there and are trapped like myself.

We moved out And they have charged excessive for no damage made by us

I lived at Peridot Palms in St. Pete, Florida. I paid $1760 per month, not for the square box with paper-thin walls to live in but for the amenities. The gate never worked, the gym equipment had issues, oddly enough every long weekend the hot tub was "Out of Propane". I wrote bad reviews on the social media boards, called out how horrible the management is, and moved out. The management at Peridot sent disparaging emails to my new landlord about me, not realizing I was cc'd on the email string. My rent is paid on time if not early each month.

I moved to The Preserve at Gateway and for a solid year absolutely LOVED living here. Guess what happened? The horrible management moved in here. Now all of a sudden I have a Trash Fine, $50 for not using a container that they claim I was assigned. I have several emails attempting to force me to pay the fine. Someone said this is retaliation and that I should save all emails, voice messages, etc.

This was such a great property this is so sad. By the way, the management while repairing the pool decided to mix cement in the parking lot over the resident's vehicles causing damage. They never warned us or gave us an opportunity to move our cars. I just got the estimate to have the wrap on my car removed! The estimate is bigger than a bread box. I was going to let the incident go but they want to push and threaten me over a $50 trash fine...

This is the worst experience I've ever had with a company. I applied for an apartment in Andover Place in cross creek in Tampa. First they tell me I'm denied because I don't make 5 times the rent and they make you pay the admin fee of $200 with the application fee of $75 to deny you as soon as you press submit your application. I was told it would take only 2 Weeks to refund my money. It's now been over a month and I still have not received my money back. This is about the principle of the situation. This is stealing. When I called corporate the only thing they can say is sorry. We didn't Mail your check out until 3 Weeks after you were denied. We lost your money. That is [censored]. Even your corporate receptionist told me on the phone that the company is getting lawsuits for stealing people's money And not refunding on time or at all. I've been on the phone every week because the office is in Colorado and I live in Florida. I would not ever suggest living in an apartment complex ran by UDR. They steal your money and does not care about your financial situation. They are thieves.

I have lived at the CP Red Stone Ranch apartments now since the end of February and it has been a horrible experience from the very beginning and it keeps getting worse. Today was the straw that broke me, Jenny in the office gave the Pest Control a code to enter my apartment without my consent. It was not arranged with me and when she reached out I was willing to accommodate at 1030. Jenny gave the Pest Control a code without disclosing that to me after I stated he could come at 1030 and I was home. When I moved in I stated that no one is to come into my property without my prior approval unless obviously there was fire or water castophy happening so that was the baseline understanding between myself and the staff - Doug, Jenny & Erich. I even wrote this in the paperwork when I moved in as well as repeatedly verbally and in messages on the site and text. I now no longer feel safe in my residence and this is unacceptable they have taken away my ability to feel safe in my home. The ongoing issues with my apartment from the beginning are extensive and Lisa, Doug, Jenny & Erich are well aware of all the issues to include to date I am still not able to use my bathtub. It's been 12 weeks since I've been able to use the bath tub…. There has been a lot of issues and I have filed complaints with the BBB and have reached out for legal help at this point as the discrimination and abuses against me have been extensive now and with the current safety issue it has, I didn't think possible, gotten worse. I've had to reschedule zoom deposition cases because the contractor was here for days, what was supposed to be done last Monday is still being worked on and I cannot use my bath tub still.

Above was sent months ago to management and to date and right this minute I have fans in my apartment from the error of their maintenance. Another code was given out last friday without my approval and after Doug Smith and I discussed that not happening as myself and my daughter live alone. Doug stated that would not happen again and it did last week. My life has been disrupted and now being abused by the staff. I do not even feel safe in my own apartment due to the management staff.

The on-site management at my UDR-owned complex was fine, but anything that went to corporate (anything having to do with rent or move-out fees) is a disaster. Their "customer service" staff are abusive, hostile, and care about nothing but getting every possible dollar out of you. Trying to escalate and talk to someone at corporate about their customer service reps was a waste of time; they never return messages sent through the website or even calls made directly to their voicemail (the on-site management was happy to give out direct phone numbers for corporate).

They will also lie about the status of your apartment at move-out. I'm paying above and beyond my security deposit about things that are not true but that I can't afford to lawyer up about.

Also they're breaking the law in my county for their pet fee policies, which I've reported to the county.

UDR is the worst, don't rent from them.

I formally requested walk-throughs before moving out. None granted. Charged key fee despite putting keys in hands of leasing consultant, CeCe Prokop. Also withheld other fees from security noted as illegal by my attorney.

2 demand letters from my attorney has no results. Certified mail was not acknowledged (no return of receipt) and no response to emails.

I'm seeking Agent of Service name and address to have small claims served by San Francisco court.

Phone calls and other requests not answered.

Location: 388 Beale Street, San Francisco, CA 94105.

Help to resolve this matter would be greatly appreciated.

Good morning,

This is a message intended for the corporate office. I am a resident at Newport Village (building 4775 #3) and I am filing a complaint/possible law suit and will be bringing someone out to inspect the complex after experiencing the 3rd flood in my apartment but this time due to negligence. The electric room next to my apartment has been neglected and then flooded and caused black mold to develop in both the electric room and my closet. Had I not called emergency maintenance for something that should have been attended to months ago, my entire apartment would be flooded. Despite my efforts, I have now been exposed to black mold (I also have asthma but this extremely dangerous for anyone) and the process to completely redo the electric room and get rid of the mold has not been done. Please give me a call as I am extremely unhappy with this property and complex. Again, I have had 3 floods in my apartment since moving in less than a year ago and yet my rent has been raised. This is unacceptable and I will be taking legal action.

The staff I just tried to negotiate with at the billing department at udr on the phone a female who did not give me her name was extremely rude! I asked to negotiate the price because I felt swindled by the management at the whitmore because I thought I had given the manager kristen proper notice that I was leaving 75 days in advance in an email within the the whitmore rent portal. I did not realize at the time that the notice to vacate letter was in an attachment within a reply that she gave me. I then gave official notice when I went back and found the letter within the email. Only after someone from udr corporate called me to ask if I was renewing. I explained to them at that time that I thought I had already issued notice and they informed me that I had to submit the notice to vacate letter. Which I did which put me at 45 days notice of vacating. I then repeatedly tried to stay in contact with the management who told me if they could get my apartment rented before my lease was up they would try their best so I wouldn't have to pay. At time which I asked to extend the lease because our other place was not ready to move into yet, and surprisingly I didn't need to fill anything to extend the lease. That process could be handled over email, but vacating could not.

So when I called the billing department to set up a payment plan. The lady at the billing department was extremely rude. I simply asked to negotiate the price because I felt like the process to vacate was done poorly. She said there is no negotiation you owe what you owe. I asked to just remove the late fees. She said no. I asked what payment plan could she offer she said $360 a month for 6 months. I said that's too much I can't afford that. She said well you're not giving me a payment plan. I said $100 a month. She very rudely said that is unreasonable sire. I said well I can do $200 she said the best I can do is $220 for 9 months interest free and repeatedly badgered me that it was interest fee and she didn't even have to offer that to me. I said why are you raising your voice and taking this so personally. I'm just trying to negotiate a payment plan I can afford. Then quickly said ok christopher I have to go now. I tried to keep her on the phone but she hurried me off and kept saying I don't have time for this. I will be filing a complaint with bbb and leaving a negative review on every site I can.