Brad's Deals review: Stanley cups

I still have not gotten a response on the Stanley cups. They sent me an email which was word for word like another they had sent the first and second time. I agreed to sign for the package just like last time and I still can't get a human.

I have enclosed the latest email that was exactly like the first one and I never received the items.
ORDERbradsdeal230804044821186
Oct 31 at 6:00 AM
PrintRaw message
Customer Service Team

To: [protected]@yahoo.com

Hello, Lede Salazar

Thank you for contacting us. We noticed that you are trying to resolve your issue by contacting us over the phone although we have not yet opened a hotline service for your area. But please don't worry as you can ask us any questions you have via email. We promise to respond and handle your problems within 24 hours.

If you have any further questions, please feel free to contact us via email. We are always at your service.

We are very sorry to hear that you haven't received the package yet. We understand your feelings. We are well aware that every order and package carries the strong expectations and love of customers. Our goal has always been to provide customers with a satisfactory shopping experience, and please believe that we will solve all your problems for you.

After hearing your feedback about not receiving the package, we contacted the courier as soon as possible, hoping that the courier could make financial compensation, but it was difficult for us to obtain compensation from the courier. Normally, couriers will not make any compensation for delivered packages.

As our esteemed customer, we cannot let you bear this loss. We are willing to resend the package to you for free.

1. Are you willing to sign for the second package? Please let us know about your opinion.

2. If you are unwilling to wait and refuse the second package, please let us know and we will continue to provide you with other solutions.

If you have any other questions, please feel free to contact us here and we will help you solve the problem. Please rest assured.

We are looking forward to hearing from you soon. Hope you will have a good day.

Sincerely,

Customer Service Teamalled about a dozen times and It hangs up on me if I try an extension.