Brain Host’s earns a 2.2-star rating from 14 reviews, showing that the majority of customers are somewhat dissatisfied with hosting services.
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domain renewal?
I am hoping you can direct or advise me on what to do or where to go from here. I have an issue with Brainhost.com who have hosted my domain injectionmouldingtips.net My site was never up more than 70% of the time (accessible on the net) confirmed through 4 different computers each with their cache cleared. After numerous support tickets raised I decided to...
Read full review of Brain HostRefuse to Refund Despite Cancellation Requested within 30 days of Renewal
My Brain Host hosting plan was due for renewal on 7 Sep 2015. I was not happy with their service at all due to frequent down time. When I subscribed to Brain Host, I paid using Paypal and I had added Brain Host into "My Pre-Approved Payments". I saw a failed payment notice in my Paypal. So, I sent BrainHost an email to stop the auto-billing. I was not aware of the "Pre-Approved Payments" feature in Paypal. So, on 20 Sep 2015, I checked on my Paypal account, and found that BrainHost had successfully charged the renewal of USD238.80 on 12 Sep 2015. So, I wrote an email and open a support ticket to ask for cancellation and refund. According to their refund policy in their Terms and Conditions, there is a 30 Day Money-Back Guarantee on all shared hosting plans. I got a reply from Adam R, "Per your request, we have cancelled you account but we cannot offer you a refund. Please let us know if you have any questions." So, I asked for a reason for not refunding to me. I did not get a reply from them at all.
Hosting/Web page freeze.
Hi
About 2:00 AM this morning (15/07/12) I just paid my lifetime membership fee, my payment was confirmed by CLKBANK*COM and I decided to go ahead with my Hosting & Web design, agreed to pay $9.95/month for 24 months and paid for it. BUT in my computer i can not proceed onto the next page - after creating my Web name the page just freeze. I Bookmark the page before I turned it off but didn't register. Can someone contact me by my email (daicon.cl.[protected]@hotmail.com) or mobile (listed above) on how to get back to the page Hosting & Web design. Thanks. DaiconXX
Brain Host is owned by Vincent Edward Fisher, Mark Warren Jenney, and Victor J. Bierman III. They have been involved in a number of schemes and a number of law suits over the last few years.
http://www.cleveland.com/consumeraffairs/index.ssf/2010/09/ohio_attorney_general_sues_thr_1.html
127 Complaints 71 Comments $646, 892 Total Reported Damages
http://es.scambook.com/group/view/1221/BrainHost.com
Brain Host also owns:
My Creative Site Designs - www.mycreativesitedesigns.com
Free Website - www.freewebsite.com
Purely Hosting - www.purelyhosting.com
Innovative Site Creations - www.innovativesitecreations.com
If you've been scammed, report it to the FTC - https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?lang=en
Hello, I am sorry to hear about your issue when designing your site. I visited your website that you have listed above and it looks great! As far as what exactly could be the issue, we would need more information. Does this happen in other browsers such as Internet Explorer or Firefox? Please contact us and we will be happy to assist you further regarding this issue.
Michelle
Brain Host Customer Support
support@brainhost.com
[protected]
Is Brain Host Legit?
Brain Host earns a trustworthiness rating of 65%
Generally safe, but check closely before sharing details.
We found clear and detailed contact information for Brain Host. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Brain Host's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Brainhost.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Brainhost.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The brainhost.com may offer a niche product or service that is only of interest to a smaller audience.
- We detected that brainhost.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
- We conducted a search on social media and found several negative reviews related to Brain Host. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
what began as 'free' — never truly was free at all
They advertised free services for setting up a domain, etc..but little by little-- the company kept adding tidbits- such as.. in order to generate traffic to your site, you need to pay 'x' amount... etc. so what began as 'free' -- never truly was free at all. Approximate charges were about $300.00 that I paid before I decided to investigate further.
I apologize for the misunderstanding. I cannot see your account so I am unable to comment directly, however, Traffic and other additional services are offered as an enhancement to your hosting package but are in no way required for you to purchase in order for you to have a successful website. Please contact customer service and I am sure we can adjust your service to meet your needs.
Michelle
Brain Host Customer Support
support@brainhost.com
[protected]
Brain Host is owned by Vincent Edward Fisher, Mark Warren Jenney, and Victor J. Bierman III. They have been involved in a number of schemes and a number of law suits over the last few years.
http://www.cleveland.com/consumeraffairs/index.ssf/2010/09/ohio_attorney_general_sues_thr_1.html
127 Complaints 71 Comments $646, 892 Total Reported Damages
http://es.scambook.com/group/view/1221/BrainHost.com
Brain Host also owns:
My Creative Site Designs - mycreativesitedesigns.com
Free Website - freewebsite.com
Purely Hosting - purelyhosting.com
Innovative Site Creations - innovativesitecreations.com
If you've been scammed, report it to the FTC - https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?lang=en
I'm calling my bank to stop all future payments and to get my money back
Well a friend sent me an email about Online work from home. I went with it and create a domain name with Brainhost.com. I cut and pasted the message saying I now had a domain name which I paid for. I subsequently tried to open up my domain name and it said there was an error since there is no existing domain name that I created through them. I'm calling my bank to stop all future payments and to get my money back.
web page advertised $6.95 per mo., but billed me $181.00
Web page advertised $6.95 per mo., but billed me $181.00. In addition, their phone system does not operate. I am not happy with them at all.
I do apologize for the confusion with your bill. You were most likely billed $181.00 because you chose a 2 year package. This does break down to $6.95 per month. We would be happy to adjust your Hosting Package. Please feel free to contact us.
Michelle
Brain Host Support
support@brainhost.com
[protected]
Brain Host is owned by Vincent Edward Fisher, Mark Warren Jenney, and Victor J. Bierman III. They have been involved in a number of schemes and a number of law suits over the last few years.
http://www.cleveland.com/consumeraffairs/inde ... sues_thr_1.html
127 Complaints 71 Comments $646, 892 Total Reported Damages
http://es.scambook.com/group/view/1221/BrainHost.com
Brain Host also owns:
mycreativesitedesigns.com - My Creative Site Designs
freewebsite.com - Free Website
purelyhosting.com - Purely Hosting
If you've been scammed, report it to the FTC - https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?lang=en
the old bait and switch
This is a hosting company who offers unlimited domains within their packaging however it costs $14.95 per domain name. I went to thier site and selected a domain name it populated as an available domain when it actually was already registerd. They allowed me to change my domain at no cost and then the next day my website was up and running, With no input from me now I am paying for a site that dosent represent my products or service, when I called customer service they wanted to charge me more money to change the site I told them I wanted a refund and the amount of the refund was $29.00 NOT the initial $181.75 I was charged. There are way to many hosting companies out there for them to have such terrible customer service. The old bait and switch.
Brain Host is owned by Vincent Edward Fisher, Mark Warren Jenney, and Victor J. Bierman III. They have been involved in a number of schemes and a number of law suits over the last few years.
http://www.cleveland.com/consumeraffairs/index.ssf/2010/09/ohio_attorney_general_sues_thr_1.html
127 Complaints 71 Comments $646, 892 Total Reported Damages
http://es.scambook.com/group/view/1221/BrainHost.com
Brain Host also owns:
My Creative Site Designs - mycreativesitedesigns.com
Free Website - freewebsite.com
Purely Hosting - purelyhosting.com
Innovative Site Creations - innovativesitecreations.com
If you've been scammed, report it to the FTC - https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?lang=en
Refund/ scam
I cannot get in contact with anyone with regards to a refund of my $400. I cannot access website, have issued 2 support tickets with no response in last week. Am extremely angry and need action immediately if possible
Thankyou
My email is : [protected]@hotmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
breenda
BrainHost is owned by Vincent Edward Fisher, Mark Warren Jenney, and Victor J. Bierman III. They have been involved in a number of schemes and a number of law suits over the last few years.
http://www.cleveland.com/consumeraffairs/index.ssf/2010/09/ohio_attorney_general_sues_thr_1.html
127 Complaints 71 Comments $646, 892 Total Reported Damages
http://es.scambook.com/group/view/1221/BrainHost.com
Brain Host also owns:
mycreativesitedesigns.com
freewebsite.com
Hi Laura,
I see that you sent us 3 support tickets, and that we responded to each one. You can log into your Brain Host account to confirm. Please contact us if there is anything else we can do for you.
Eric
Brain Host Customer Support
[protected]
support [at] brainhost.com
http://www.brainhost.com/help
Bad business/liars=fraud
Brainhost.com and its associate company MyCreativeSiteDesigns.com. I've experienced most all the complaints listed here and more. I lost business because they continued to have server problems but I don't blame Support Dept. I blame Upper Management. This is a young company and they are very immature in all their actions in management. Although they have older owners who do not want to get involved with their customers. 99.9% False advertisements. They do not have experienced designers. They do not like to correct any of their OWN mistakes. And there are plenty in Management.They passed me around from Manager to Supervisor to Manager to Supervisor over and over for 5 months because they did not know what to do about their errors. They took my websites down, changed them (ie. subject, header, art and content) on their own, without my authorization, and put them back on the Internet. They put wrong content. When the customer complains and points their errors out they call it abuse. Instead of constructive criticism and change the website to make it right and make the customer happy. Instead they make additional errors which all goes back to the Supervision and Management of this Design Department. They essentially supervise this department to do "design in a box" not professionally done websites worth $2, 000.00. (Word Press sites). They took down my websites that I never asked to be taken down and re-did them to sometheing I never asked to be developed. How does that happen? It almost seemed deliberate actions. They then put a false suspension on my account saying I used vulgar language . I wonder why I waited until the 5th month of doing business with them to start using vulgar language? Because it didn't happen. They got too deep into their mistakes and could not rectify them so their solution was to get rid of the customer. Their customer is not their number one concern I assure you. My sites were kept in hostage for over 8 months. They failed to buy two websites I paid for. They could not do what they advertise for. Developers should beware when making deals with this company. I had 17 unfinished websites with them. I lost money.None of them were ever completed. due to their mistakes. They refunded my money quickly. I wonder why? They owe me much more than what they refunded me. They backed my files up wrong and would not cooperate with my new hosting company. They would not allow me to back them up for the transfer. Again making my life miserable as I had to pay over $2, 000 to have the files broken down by a "NASA Scientist" (IT Professional). Then some of the websites disappeared completely (I expected that to happen considering their past mistakes and immaturity). I am hoping for a better future now that I am away from them. However, I Have given them notice of a forthcoming lawsuit. They have in-house attorney who refuses to communicate with you; I suspect he is part-owner from his behavior being similar to the owner. My recent search indicated he had previous Internet business legal problems. Where was all this information when I was checking them out? I gave them too many chances to correct their mistakes. My advice to anyone is to get out now. Unless they clean house in management and supervision in the Design-in-a-Box Department and totally clean out Management at Brainhost.com. They should sell to NEW owners who care about their customers problems and not block their emails asking for help. They clearly did not want to deal with this disabled customer. I say a business follows their leader. This clearly trickled all the way down to their Supervisors in Design. There are many more issues not mentioned that harmed me and my business but too lengthy. They lied in their advertisements. The only awards they received were the ones they gave themselves. They also truly think they are above the Law. They destroyed my business. Someone needs to stop these people from doing further harm to other consumers.
The complaint has been investigated and resolved to the customer’s satisfaction.
With all of us being ripped off i think we should take out a class action on these theives and fraudsters!
traciedavies15@yahoo.co.uk
BrainHost is owned by Vincent Edward Fisher, Mark Warren Jenney, and Victor J. Bierman III. They have been involved in a number of schemes and a number of law suits over the last few years.
http://www.cleveland.com/consumeraffairs/index.ssf/2010/09/ohio_attorney_general_sues_thr_1.html
127 Complaints 71 Comments $646, 892 Total Reported Damages
http://es.scambook.com/group/view/1221/BrainHost.com
Brain Host also owns:
mycreativesitedesigns.com
freewebsite.com
Vincent Fisher and Mark Jenney are the owners of Brainhost. They are essentially white-collar criminals. They both have a sordid past involving internet consumer fraud. They claim to be "internet wizards" and "Christians" but in reality they are just crooks who use the internet to steal from people who are taken in by their false promises and blatant misrepresentions. Please call the Ohio Attorney General's Office and complain at [protected]. They have been sued by the OAG before when they owned a very similar internet marketing business known as NSA Technologies. Apparently they did not learn their lesson. Liars, cheaters, scammers is all they are. They will eventually get what is coming to them.
Site Back up
Someone at Brainhost put in a request to have my website rebuilt without my knowledge or approval. And made sure no one at Brainhost would be able to restore all the content. I've lost money, posts, ads, and reputation...
Still nothing has been done. Hanna called me maybe 10 days ago. I was not able to reach her, she left me her ext, she hasn't reached out since. You would think someone from Brainhost would reach out and acknowledge this very big mistake. The only thing I get is to pay my monthly bill...
Below are emails from Creative Designs;
My Creative Site Designs Feb 25
Dear Pamela, Thank you for choosing My Creative Site Designs. Your website is...
Pamela Harris
Feb 25
to My
I didn't request this...
I've had my site for over 9 months. I put a lot into it. Please find out who put this request and let me know.
Thanks
support@mycreativesitedesigns.com via brainhost.com
Feb 26
to me
Hello Harris,
Thank you for contacting My Creative Site Designs.
Please let us know whether you added any information on website http://www.themabs.com/,
so that we can restore back up for your website as we have back up available for last 10 days.
If you wish to restore website then please provide us with the exact date when it was working fine.
I hope this helps. If you have any other questions or concerns, feel free to contact us.
Regards,
Terrance
My Creative Site Designs Team
support@mycreativesitedesigns.com
Pamela Harris
Feb 26
to support
Hello,
I didn't add anything to my site yesterday. Will you be able to restore it back to Feb. 24th?
I would really like to know who requested my site to be rebuilt.
I'm losing money as we speak and who ever is responsible for this nightmare should be reprimanded or fired.
I have many subdomains under themabs.com. I rely on the experts, I'm no expert.
Thanks
On Sun, Feb 26, 2012 at 3:07 AM, wrote:
Hello Harris,
Thank you for contacting My Creative Site Designs.
Please let us know whether you added any information on website http://www.themabs.com/,
so that we can restore back up for your website as we have back up available for last 10 days.
If you wish to restore website then please provide us with the exact date when it was working fine.
I hope this helps. If you have any other questions or concerns, feel free to contact us.
Regards,
Terrance
My Creative Site Designs Team
support@mycreativesitedesigns.com
--
http://www.ThemAbs.com
support@mycreativesitedesigns.com via brainhost.com
Feb 26
to me
Hello,
Thank you for contacting My Creative Site Design.
Please follow below steps :
Restore Backup From Cpanel
1. Login to your control panel using the following details :
http://domainname.com/cpanel
Username : cpanelusername
Password : globalpassword
2. Click on “R1Soft Restore Backups” listed under “Files” option of cPanel
It will redirect you to the link of our backup server
3. Click on “+” sign before” Disk Safe0”, at the left side of the window.
4. Click on “+” sign before “ / - /dev/sda3 (ext2/ext3)”.
5. Here you will find backup of your files and folder listed date wise.
6. Click on “+” sign of the particular date which you wish to restore the backup.
7. Click on “+” sign of “home”
8. If you wish to restore the whole “public_html” folder then click on the check-box before “public_html” folder and Click “Restore Selected Files “ on top right corner >> click “OK”.
9. If you wish to restore only specific files then click on it’s check box and click on "Restore Selected Files" on top right corner >> Click on Ok.
Please feel free to contact us if you have any questions or concerns.
Regards,
Sunny
My Creative Site Designs Team
support@mycreativesitedesigns.com
Pamela Harris
Feb 26
to support
02/26/2012 15:26:00 CST Running Task re-queued: Host (10.32.177.252) with host ID (fc14d02f-dfe0-4fe7-b1bb-ba208eb62854) is locked by another Task.
I'm getting this message...
On Sun, Feb 26, 2012 at 10:38 AM, wrote:
Hello,
Thank you for contacting My Creative Site Design.
Please follow below steps :
Restore Backup From Cpanel
1. Login to your control panel using the following details :
http://domainname.com/cpanel
Username : cpanelusername
Password : globalpassword
2. Click on “R1Soft Restore Backups” listed under “Files” option of cPanel
It will redirect you to the link of our backup server
3. Click on “+” sign before” Disk Safe0”, at the left side of the window.
4. Click on “+” sign before “ / - /dev/sda3 (ext2/ext3)”.
5. Here you will find backup of your files and folder listed date wise.
6. Click on “+” sign of the particular date which you wish to restore the backup.
7. Click on “+” sign of “home”
8. If you wish to restore the whole “public_html” folder then click on the check-box before “public_html” folder and Click “Restore Selected Files “ on top right corner >> click “OK”.
9. If you wish to restore only specific files then click on it’s check box and click on "Restore Selected Files" on top right corner >> Click on Ok.
Please feel free to contact us if you have any questions or concerns.
Regards,
Sunny
My Creative Site Designs Team
support@mycreativesitedesigns.com
--
http://www.ThemAbs.com
Pamela Harris
Feb 26
to support
Hope to wake up and it was all a nightmare...:( Can't believe someone did this and worst? Gonna get away with it...
On Sun, Feb 26, 2012 at 5:21 PM, Pamela Harris wrote:
02/26/2012 15:26:00 CST Running Task re-queued: Host (10.32.177.252) with host ID (fc14d02f-dfe0-4fe7-b1bb-ba208eb62854) is locked by another Task.
I'm getting this message...
On Sun, Feb 26, 2012 at 10:38 AM, wrote:
Hello,
Thank you for contacting My Creative Site Design.
Please follow below steps :
Restore Backup From Cpanel
1. Login to your control panel using the following details :
http://domainname.com/cpanel
Username : cpanelusername
Password : globalpassword
2. Click on “R1Soft Restore Backups” listed under “Files” option of cPanel
It will redirect you to the link of our backup server
3. Click on “+” sign before” Disk Safe0”, at the left side of the window.
4. Click on “+” sign before “ / - /dev/sda3 (ext2/ext3)”.
5. Here you will find backup of your files and folder listed date wise.
6. Click on “+” sign of the particular date which you wish to restore the backup.
7. Click on “+” sign of “home”
8. If you wish to restore the whole “public_html” folder then click on the check-box before “public_html” folder and Click “Restore Selected Files “ on top right corner >> click “OK”.
9. If you wish to restore only specific files then click on it’s check box and click on "Restore Selected Files" on top right corner >> Click on Ok.
Please feel free to contact us if you have any questions or concerns.
Regards,
Sunny
My Creative Site Designs Team
support@mycreativesitedesigns.com
--
http://www.ThemAbs.com
--
http://www.ThemAbs.com
Pamela Harris
Feb 26
to support
It's restoring now...:)
Thanks..!
On Sun, Feb 26, 2012 at 5:40 PM, Pamela Harris wrote:
Hope to wake up and it was all a nightmare...:( Can't believe someone did this and worst? Gonna get away with it...
On Sun, Feb 26, 2012 at 5:21 PM, Pamela Harris wrote:
02/26/2012 15:26:00 CST Running Task re-queued: Host (10.32.177.252) with host ID (fc14d02f-dfe0-4fe7-b1bb-ba208eb62854) is locked by another Task.
I'm getting this message...
On Sun, Feb 26, 2012 at 10:38 AM, wrote:
Hello,
Thank you for contacting My Creative Site Design.
Please follow below steps :
Restore Backup From Cpanel
1. Login to your control panel using the following details :
http://domainname.com/cpanel
Username : cpanelusername
Password : globalpassword
2. Click on “R1Soft Restore Backups” listed under “Files” option of cPanel
It will redirect you to the link of our backup server
3. Click on “+” sign before” Disk Safe0”, at the left side of the window.
4. Click on “+” sign before “ / - /dev/sda3 (ext2/ext3)”.
5. Here you will find backup of your files and folder listed date wise.
6. Click on “+” sign of the particular date which you wish to restore the backup.
7. Click on “+” sign of “home”
8. If you wish to restore the whole “public_html” folder then click on the check-box before “public_html” folder and Click “Restore Selected Files “ on top right corner >> click “OK”.
9. If you wish to restore only specific files then click on it’s check box and click on "Restore Selected Files" on top right corner >> Click on Ok.
Please feel free to contact us if you have any questions or concerns.
Regards,
Sunny
My Creative Site Designs Team
support@mycreativesitedesigns.com
--
http://www.ThemAbs.com
--
http://www.ThemAbs.com
--
http://www.ThemAbs.com
Pamela Harris
Feb 26
to support
I made the mistake and starting the restore again and I can't cancel it. It's giving this message.
Could not restore file (/home/phthemab/public_html/.htaccess_bak): 10
Cannot restore root-owned file/dir (/home/phthemab/public_html/.htaccess_bak)
On Sun, Feb 26, 2012 at 5:40 PM, Pamela Harris wrote:
Hope to wake up and it was all a nightmare...:( Can't believe someone did this and worst? Gonna get away with it...
On Sun, Feb 26, 2012 at 5:21 PM, Pamela Harris wrote:
02/26/2012 15:26:00 CST Running Task re-queued: Host (10.32.177.252) with host ID (fc14d02f-dfe0-4fe7-b1bb-ba208eb62854) is locked by another Task.
I'm getting this message...
On Sun, Feb 26, 2012 at 10:38 AM, wrote:
Hello,
Thank you for contacting My Creative Site Design.
Please follow below steps :
Restore Backup From Cpanel
1. Login to your control panel using the following details :
http://domainname.com/cpanel
Username : cpanelusername
Password : globalpassword
2. Click on “R1Soft Restore Backups” listed under “Files” option of cPanel
It will redirect you to the link of our backup server
3. Click on “+” sign before” Disk Safe0”, at the left side of the window.
4. Click on “+” sign before “ / - /dev/sda3 (ext2/ext3)”.
5. Here you will find backup of your files and folder listed date wise.
6. Click on “+” sign of the particular date which you wish to restore the backup.
7. Click on “+” sign of “home”
8. If you wish to restore the whole “public_html” folder then click on the check-box before “public_html” folder and Click “Restore Selected Files “ on top right corner >> click “OK”.
9. If you wish to restore only specific files then click on it’s check box and click on "Restore Selected Files" on top right corner >> Click on Ok.
Please feel free to contact us if you have any questions or concerns.
Regards,
Sunny
My Creative Site Designs Team
support@mycreativesitedesigns.com
--
http://www.ThemAbs.com
--
http://www.ThemAbs.com
--
http://www.ThemAbs.com
--
http://www.ThemAbs.com
support@mycreativesitedesigns.com via brainhost.com
Feb 27
to me
Hello Harris,
Thank you for contacting My Creative Site Designs.
I am escalating your issue to our senior administrators so that they can assist you further. We will keep you posted as soon as we get an update.
Regards,
Terrance
My Creative Site Designs Team
support@mycreativesitedesigns.com
support@mycreativesitedesigns.com via brainhost.com
Feb 27
to me
--
Hello Pamela,
Thank you for contacting us.
I have gone through your issue, could you please reply back with the domain name which you want to rebuild
so that we can assist you further .
Please feel free to contact us with any additional questions or concerns.
Regards,
Aaron
My Creative Site Designs Team
support@mycreativesitedesigns.com
My Creative Site Designs support@mycreativesitedesigns.com via app1.brainhost.com
Feb 27
to me
Dear Pamela,
Thank you for choosing My Creative Site Designs. Your website is ready! Your website location is http://www.themabs.com/
STOP READ THIS FIRST!
Below you will find the login information for the admin panel of your site:
WORDPRESS ADMIN PANEL:
====================
http://themabs.com/wp-admin/
Username: phthemab
Password: SWFKNzU2Vk
====================
To access the WordPress admin panel of your website, simply add /wp-admin to the end of your URL. For example, if your URL is www.mysite.com, you can access the WordPress admin panel by typing in www.mysite.com/wp-admin and then logging in with your username and password.
Your next step is to set up your AdSense account. Click on the link below and watch the short video we've prepared for you. This video is also available in PDF format on the same page. Completing this step is necessary for you to monetize your new website so you can start making money right away!
http://www.mycreativesitedesigns.com/adsense-setup/
As a special bonus today, we're also giving you a complimentary membership to Site Building Center, where you can find all of the training materials and tutorials you need to help you promote your new site and start making money. Here are your login details:
SiteBuildingCenter.com
Username: vipuser
Password: myvipaccess
We strongly recommend you visit Site Building Center and take advantage of the training materials there – they are specifically designed for new website owners and can answer many of your questions about managing, marketing, and monetizing your new website. Every tutorial comes in both a video and PDF format, and you should utilize both options because they are meant to supplement each other, and you’ll find useful information in both formats.
Congratulations on receiving your new website!
To your success,
The My Creative Site Designs Team
Pamela Harris
Feb 28
to support
OMG! I ASKED YOU NOT TO LET BRAINHOST TOUCH MY SITE. IT'S BEEN RESTORED AGAIN! OMG!
On Mon, Feb 27, 2012 at 3:54 AM, wrote:
Hello Harris,
Thank you for contacting My Creative Site Designs.
I am escalating your issue to our senior administrators so that they can assist you further. We will keep you posted as soon as we get an update.
Regards,
Terrance
My Creative Site Designs Team
support@mycreativesitedesigns.com
--
http://www.ThemAbs.com
support@mycreativesitedesigns.com via brainhost.com
Feb 28
to me
Hello,
According to ticket 549013 we have restored your websites from the date Feb. 24, 2012. If you wish that is not the content that you want then please provide us any other date on which the website was working fine. We will restore the data from that date.
Please note we have the backup available of your account on the server for last 10 days only.
Please feel free to contact us with any additional questions or concerns.
--
Regards,
Sam
Brain Host Customer Support
[protected]
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
Pamela Harris
Feb 28
to support
Is this some kind of joke? Where are my wwebsites? Take a look for yourself.
On Tue, Feb 28, 2012 at 3:27 AM, wrote:
Hello,
According to ticket 549013 we have restored your websites from the date Feb. 24, 2012. If you wish that is not the content that you want then please provide us any other date on which the website was working fine. We will restore the data from that date.
Please note we have the backup available of your account on the server for last 10 days only.
Please feel free to contact us with any additional questions or concerns.
--
Regards,
Sam
Brain Host Customer Support
[protected]
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
--
http://www.ThemAbs.com
support@mycreativesitedesigns.com via brainhost.com
Mar 3
to me
Hello,
Thank you for contacting Brain Host.
I am sorry for the inconvenience caused to you. I have checked your issue, and found that there are multiple tickets you have open for website http://www.themabs.com
As per ticket 549013 your website has already been restored from the date Feb. 24, 2012 by our senior Admins. If you wish that is not the content that you want then please provide us the exact date on which the website was working fine. We will restore the data from that date.
Please note we have the backup available of your account on the server for last 10 days only.
Please feel free to contact us if you have any questions or concerns.
Regards,
Amy
My Creative Site Designs Team
support@mycreativesitedesigns.com
themabs.jpg themabs.jpg
290K View Share Download
Pamela Harris
Mar 3
to support
I don't see what you see. This issue has been going on long enough now. I never asked to have my site REBUILT, that's first. Second, My site was working fine on the 25th @ 8a.m. Please store to there. Otherwise, PLEASE RESTORE BY GOING BACK A DAY EACH TIME IT DOESN'T RESTORE.
support@mycreativesitedesigns.com via brainhost.com
Mar 3 (13 days ago)
to me
Dear Pamela,
Thank you for contacting My Creative Site Designs.
I have also checked your website themabs.com. It is working fine. An attachment to this email carries the verification of the same. Please confirm us if you want us to restore your website as on 25th Feb so that we can go ahead and also check the link:
http://whatismyip.com/
Please feel free to contact us if you have any questions or concerns.
Regards,
--
Alex
My Creative Site Designs Team
support@mycreativesitedesigns.com
themabs.jpg themabs.jpg
247K View Share Download
Pamela Harris
Mar 4 (13 days ago)
to support
Wow! We are at day number 9 and the content and site themabs.com still has not been restored. Brainhost can only go back 10 days, get what I'm saying? My site was last working correctly was 25 Feb. 2012 @ 8:30 am.
I have numerous emails from you stating that my site is working okay. Actually, the shot below is the shell of what no longer is. Click on to one of the pages. It will revert back to what you built on 25th Feb. 2012
That is only a screen shot of the home page. Where is all the content? Brainhost says they have my site backed up, up to 10 days. Brainhost, for 8 days now, has been sending me a screen shot of my site saying they have restored it. This is so not true. I have lost a lot of money because the content on this rebuilt site, that I did not request, does not match. I will keep trying to get someone who knows how to correct this very, very, big problem. Up until the last day...6 Feb. 2012
After that date, there's no more that can be done. Don't let it be found that this is a sabotage.
I will hire myself a lawyer.
If there is someone at Brainhost that can fix this very, very, big problem, send this problem to that person and let that person show everyone, who's having issues with Brainhost at this time, that there are competent people working for Brainhost.
Thank you in advance
On Sat, Mar 3, 2012 at 9:20 PM, wrote:
Dear Pamela,
Thank you for contacting My Creative Site Designs.
I have also checked your website themabs.com. It is working fine. An attachment to this email carries the verification of the same. Please confirm us if you want us to restore your website as on 25th Feb so that we can go ahead and also check the link:
http://whatismyip.com/
Please feel free to contact us if you have any questions or concerns.
Regards,
--
Alex
My Creative Site Designs Team
support@mycreativesitedesigns.com
--
http://www.ThemAbs.com
Pamela Harris
Mar 4 (13 days ago)
to support
Restore my site back to 25th Feb. @ 8am EST
OMG..
Thank you again...
On Sun, Mar 4, 2012 at 1:59 PM, Pamela Harris wrote:
Wow! We are at day number 9 and the content and site themabs.com still has not been restored. Brainhost can only go back 10 days, get what I'm saying? My site was last working correctly was 25 Feb. 2012 @ 8:30 am.
I have numerous emails from you stating that my site is working okay. Actually, the shot below is the shell of what no longer is. Click on to one of the pages. It will revert back to what you built on 25th Feb. 2012
That is only a screen shot of the home page. Where is all the content? Brainhost says they have my site backed up, up to 10 days. Brainhost, for 8 days now, has been sending me a screen shot of my site saying they have restored it. This is so not true. I have lost a lot of money because the content on this rebuilt site, that I did not request, does not match. I will keep trying to get someone who knows how to correct this very, very, big problem. Up until the last day...6 Feb. 2012
After that date, there's no more that can be done. Don't let it be found that this is a sabotage.
I will hire myself a lawyer.
If there is someone at Brainhost that can fix this very, very, big problem, send this problem to that person and let that person show everyone, who's having issues with Brainhost at this time, that there are competent people working for Brainhost.
Thank you in advance
On Sat, Mar 3, 2012 at 9:20 PM, wrote:
Dear Pamela,
Thank you for contacting My Creative Site Designs.
I have also checked your website themabs.com. It is working fine. An attachment to this email carries the verification of the same. Please confirm us if you want us to restore your website as on 25th Feb so that we can go ahead and also check the link:
http://whatismyip.com/
Please feel free to contact us if you have any questions or concerns.
Regards,
--
Alex
My Creative Site Designs Team
support@mycreativesitedesigns.com
--
http://www.ThemAbs.com
--
http://www.ThemAbs.com
Pamela Harris
Mar 4 (12 days ago)
to support
This is one of my sites on BRAINHOST!
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@truthaboutabs.truth-about-absx.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
This is unbelievable...
On Sun, Mar 4, 2012 at 2:01 PM, Pamela Harris wrote:
Restore my site back to 25th Feb. @ 8am EST
OMG..
Thank you again...
On Sun, Mar 4, 2012 at 1:59 PM, Pamela Harris wrote:
Wow! We are at day number 9 and the content and site themabs.com still has not been restored. Brainhost can only go back 10 days, get what I'm saying? My site was last working correctly was 25 Feb. 2012 @ 8:30 am.
I have numerous emails from you stating that my site is working okay. Actually, the shot below is the shell of what no longer is. Click on to one of the pages. It will revert back to what you built on 25th Feb. 2012
That is only a screen shot of the home page. Where is all the content? Brainhost says they have my site backed up, up to 10 days. Brainhost, for 8 days now, has been sending me a screen shot of my site saying they have restored it. This is so not true. I have lost a lot of money because the content on this rebuilt site, that I did not request, does not match. I will keep trying to get someone who knows how to correct this very, very, big problem. Up until the last day...6 Feb. 2012
After that date, there's no more that can be done. Don't let it be found that this is a sabotage.
I will hire myself a lawyer.
If there is someone at Brainhost that can fix this very, very, big problem, send this problem to that person and let that person show everyone, who's having issues with Brainhost at this time, that there are competent people working for Brainhost.
Thank you in advance
On Sat, Mar 3, 2012 at 9:20 PM, wrote:
Dear Pamela,
Thank you for contacting My Creative Site Designs.
I have also checked your website themabs.com. It is working fine. An attachment to this email carries the verification of the same. Please confirm us if you want us to restore your website as on 25th Feb so that we can go ahead and also check the link:
http://whatismyip.com/
Please feel free to contact us if you have any questions or concerns.
Regards,
--
Alex
My Creative Site Designs Team
support@mycreativesitedesigns.com
--
http://www.ThemAbs.com
--
http://www.ThemAbs.com
--
http://www.ThemAbs.com
support@mycreativesitedesigns.com via brainhost.com
Mar 5 (12 days ago)
to me
Hello Pamela,
Thank you for contacting us.
I have checked your website : http://www.themabs.com/ and it is working fine at my end. All pages are loading instantly without any problem.
An attachment carries the verification of the same.
Please try to access your site in mega proxy at following link:
http://www.megaproxy.com/freesurf/
Enter your domain and click on surf button. Your site is loading fine in mega proxy also.
Before accessing your website, we would request you to clear your browser cache, delete cookies in Internet Explorer by clicking "Tools" >> "Internet Options" >> "Browsing History" >> "Delete" button.
You can also flush your local DNS using the command mentioned below:
Go to command prompt(Start >> Run >> cmd) and enter following command:
ipconfig /flushdns
If you have any router at your end, then please reboot it. Also provide us the IP address of your local machine. Browse the following URL to know your IP address:
http://wanip.org
Please feel free to contact us if you have any questions or concerns.
--
Regards,
Anthony
Brain Host Customer Support
[protected]
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com
website.JPG website.JPG
114K View Share Download
Pamela Harris
Mar 5 (12 days ago)
to support
SERVICE ERROR
AN ERROR HAS OCCURRED WHILE PROCESSING YOUR REQUEST:
http://www.themabs.com/category/abs/
PLEASE NOTE THE ERROR DETAILS BELOW:
HTTP error code: Not found
Please check your spelling. This website may also have moved, shut down, or been restricted by the
Megaproxy™ introductory service.
All you're doing is sending me screen shot. You're not investigating to find out if my site is really up and running. One more day, and my site will not be recoverable.
On Mon, Mar 5, 2012 at 4:21 AM, wrote:
Hello Pamela,
Thank you for contacting us.
I have checked your website : http://www.themabs.com/ and it is working fine at my end. All pages are loading instantly without any problem.
An attachment carries the verification of the same.
Please try to access your site in mega proxy at following link:
http://www.megaproxy.com/freesurf/
Enter your domain and click on surf button. Your site is loading fine in mega proxy also.
Before accessing your website, we would request you to clear your browser cache, delete cookies in Internet Explorer by clicking "Tools" >> "Internet Options" >> "Browsing History" >> "Delete" button.
You can also flush your local DNS using the command mentioned below:
Go to command prompt(Start >> Run >> cmd) and enter following command:
ipconfig /flushdns
If you have any router at your end, then please reboot it. Also provide us the IP address of your local machine. Browse the following URL to know your IP address:
http://wanip.org
Please feel free to contact us if you have any questions or concerns.
--
Regards,
Anthony
Brain Host Customer Support
[protected]
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com
--
http://www.ThemAbs.com
support@mycreativesitedesigns.com via brainhost.com
Mar 5 (11 days ago)
to me
Hello Pamela,
I am writing to follow up on your issue with the categories not working. Our Tier 2 Team fixed the issue, and your categories work perfectly now. I was going to attempt to call you, but my outbound service is currently experiencing some difficulties. If you are still having problems, feel free to update this ticket so that we have it documented and can take the issues as they come.
You can also call back in and speak with one of our reps and have them notate any problems you have, so our technical team can have the errors and fix them for you as fast as possible.
Please check and confirm,
Regards,
--
Kevin S.
Brain Host Customer Support
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
Pamela Harris
Mar 6 (11 days ago)
to support
Hello Kevin, I see you have fixed the header on my site. This is not the header I had and I'm still missing all my original categories ect...
On Mon, Mar 5, 2012 at 5:15 PM, wrote:
Hello Pamela,
I am writing to follow up on your issue with the categories not working. Our Tier 2 Team fixed the issue, and your categories work perfectly now. I was going to attempt to call you, but my outbound service is currently experiencing some difficulties. If you are still having problems, feel free to update this ticket so that we have it documented and can take the issues as they come.
You can also call back in and speak with one of our reps and have them notate any problems you have, so our technical team can have the errors and fix them for you as fast as possible.
Please check and confirm,
Regards,
--
Kevin S.
Brain Host Customer Support
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
--
http://www.ThemAbs.com
support@mycreativesitedesigns.com via brainhost.com
Mar 6 (11 days ago)
to me
Hello Pamela,
Thank you for contacting us.
I have gone through your website http://www.themabs.com/ . In order to resolve this issue, we will have to restore your website from the available backup.Please confirm back if you wish to restore the website
Please note that we have the backup of the last 10 days for your account on our server.
Please feel free to contact us with any additional questions or concerns.
Regards,
Aaron
My Creative Site Designs Team
support@mycreativesitedesigns.com
Below are emails to and from Brainhost staff.
These are just a few, I have many more. This is how Brainhost helps their customers.
It's time to pay for my monthly services. What do you think I should do? If I don't pay Brainhost won't hesitate to suspend my services.
I will find out who cause me this hardship. Until the day I die. I put soooo much work in for someone to do this...
Pamela Harris
Mar 7 (10 days ago)
to priority
Hello Tess, You can call me @ 2pm...
On Tue, Mar 6, 2012 at 10:04 PM, wrote:
Hi Pamela,
My name is Tess and I work here with Erica. She asked me to follow up with you regarding your website themabs.com. I apologize for the errors on your site. I am working directly with a tech supervisor to get this fixed.
I would like to set up a time to speak with you over the phone. I am in Wednesday from 2-11 PM EST. Would there be a good time to reach you?
If you prefer to converse through email just let me know.
Again, thank you so much for your patience and understanding.
--
Tess
Brain Host Customer Support
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
--
http://www.ThemAbs.com
priority@brainhost.com
Mar 7 (10 days ago)
to me
Hello,
I received your email, and I am happy to assist you with any questions or concerns you may have. A member of our Customer Support team will respond to your ticket as soon as possible.
Sincerely,
Allison
Brian Host Customer Support
Pamela Harris
Mar 7 (9 days ago)
to support
Tess, I'm trying to contact you to find out if the warnings that I am seeing on a few of my sites were because you were maybe working on the problem I'm having.
On Wed, Mar 7, 2012 at 11:06 AM, wrote:
Hello,
I received your email, and I am happy to assist you with any questions or concerns you may have. A member of our Customer Support team will respond to your ticket as soon as possible.
Sincerely,
Allison
Brian Host Customer Support
priority@brainhost.com
Mar 8 (8 days ago)
to me
Pamela,
We are working on the website. We are having some technical difficulties with the website, and are attempting to restore it to a previously working version so that we can make the necessary updates. I understand you want the website to be green, and for all of the categories to work. All that can be done, once we overcome the technical errors we have been receiving. Our technical team is on the issue, and will update us accordingly, it just may not be until tomorrow.
However, what I can do is update you tomorrow, possibly by reaching out via phone call to communicate some of the issues you have with the site so we can get it working the way you want it to be.
Your patience is appreciated, and your issue will be fixed, we are just sort of on an uphill climb at this moment. You will hear from myself, Kevin; or Erica or Tess to inform you of what's going on.
We will talk then,
Warmest regards,
--
Kevin S.
Brain Host Customer Support
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
Pamela Harris
Mar 8 (8 days ago)
to priority
Okay,
Thanks Kevin...:)
On Thu, Mar 8, 2012 at 5:09 PM, wrote:
Pamela,
We are working on the website. We are having some technical difficulties with the website, and are attempting to restore it to a previously working version so that we can make the necessary updates. I understand you want the website to be green, and for all of the categories to work. All that can be done, once we overcome the technical errors we have been receiving. Our technical team is on the issue, and will update us accordingly, it just may not be until tomorrow.
However, what I can do is update you tomorrow, possibly by reaching out via phone call to communicate some of the issues you have with the site so we can get it working the way you want it to be.
Your patience is appreciated, and your issue will be fixed, we are just sort of on an uphill climb at this moment. You will hear from myself, Kevin; or Erica or Tess to inform you of what's going on.
We will talk then,
Warmest regards,
--
Kevin S.
Brain Host Customer Support
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
priority@brainhost.com
Mar 9 (8 days ago)
to me
Hello Pamela,
I was able to get the site back and functional. Please check out your site, you may want us to change the header, but we got the background to be green and all the categories to work. If you would like us to make any more changes, please let us know. Your WP-admin login information is below:
Global Username: phthemab
Global Password: 1258red
There you can go in and make any changes you want to right away.
Let us know if you need anything else.
Regards,
--
Kevin S.
Brain Host Customer Support
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
Pamela Harris
Mar 9 (8 days ago)
to priority
I see you were no able to restore the content. That's my big concern. I have over 300 posts out there that when you click on them, get the 404 error. That's not a good thing...:(
On Fri, Mar 9, 2012 at 9:56 AM, wrote:
Hello Pamela,
I was able to get the site back and functional. Please check out your site, you may want us to change the header, but we got the background to be green and all the categories to work. If you would like us to make any more changes, please let us know. Your WP-admin login information is below:
Global Username: phthemab
Global Password: 1258red
There you can go in and make any changes you want to right away.
Let us know if you need anything else.
Regards,
--
Kevin S.
Brain Host Customer Support
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
Pamela Harris
Mar 9 (8 days ago)
to priority
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@truthaboutabs.truth-about-absx.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
Been getting this since yesterday. This is really sad. I'm losing money and I can't afford to move my sites yet...smh
On Fri, Mar 9, 2012 at 11:14 AM, Pamela Harris wrote:
I see you were no able to restore the content. That's my big concern. I have over 300 posts out there that when you click on them, get the 404 error. That's not a good thing...:(
On Fri, Mar 9, 2012 at 9:56 AM, wrote:
Hello Pamela,
I was able to get the site back and functional. Please check out your site, you may want us to change the header, but we got the background to be green and all the categories to work. If you would like us to make any more changes, please let us know. Your WP-admin login information is below:
Global Username: phthemab
Global Password: 1258red
There you can go in and make any changes you want to right away.
Let us know if you need anything else.
Regards,
--
Kevin S.
Brain Host Customer Support
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
priority@brainhost.com
Mar 9 (8 days ago)
to me
Hello Pamela,
I have to apologize. I just heard from our Tier 2 Technical Team that our servers are experiencing some difficulties, which is why we cannot restore the site at this time. I have forwarded the issue to the Supervisor and as soon as our servers are back up running normally, we will try to get your site restored to the requested date of 2/24/2012. Once that happens, all should fall into place. Then, if we still have issues with categories and the color, we can make those changes in a snap. Hopefully this will bring back your lost posts.
I will monitor the progress of the servers/your site restore, and make sure everything gets handled as quickly as possibly while still delivering the most efficient results.
Regards,
--
Kevin S.
Brain Host Customer Support
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
Pamela Harris
Mar 9 (7 days ago)
to priority
If you're not able to restore my site back to the 24th of Feb. I have a back up on my computer from Oct. Wou;d be able to assist me in uploaded it?
On Fri, Mar 9, 2012 at 2:46 PM, wrote:
Hello Pamela,
I have to apologize. I just heard from our Tier 2 Technical Team that our servers are experiencing some difficulties, which is why we cannot restore the site at this time. I have forwarded the issue to the Supervisor and as soon as our servers are back up running normally, we will try to get your site restored to the requested date of 2/24/2012. Once that happens, all should fall into place. Then, if we still have issues with categories and the color, we can make those changes in a snap. Hopefully this will bring back your lost posts.
I will monitor the progress of the servers/your site restore, and make sure everything gets handled as quickly as possibly while still delivering the most efficient results.
Regards,
--
Kevin S.
Brain Host Customer Support
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
Pamela Harris
Mar 10 (7 days ago)
to priority
I'm getting this today...
Warning: session_start() [function.session-start]: open(/tmp/sess_c2d256c375d16583c35eede86842dcb9, O_RDWR) failed: No space left on device (28) in /home/phthemab/public_html/truthaboutabs/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php on line 8
Warning: session_start() [function.session-start]: Cannot send session cookie - headers already sent by (output started at /home/phthemab/public_html/truthaboutabs/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php:8) in /home/phthemab/public_html/truthaboutabs/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php on line 8
Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home/phthemab/public_html/truthaboutabs/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php:8) in /home/phthemab/public_html/truthaboutabs/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php on line 8
Warning: Cannot modify header information - headers already sent by (output started at /home/phthemab/public_html/truthaboutabs/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php:8) in /home/phthemab/public_html/truthaboutabs/wp-includes/pluggable.php on line 934
Warning: Unknown: open(/tmp/sess_c2d256c375d16583c35eede86842dcb9, O_RDWR) failed: No space left on device (28) in Unknown on line 0
Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/tmp) in Unknown on line 0
On Fri, Mar 9, 2012 at 4:55 PM, Pamela Harris wrote:
If you're not able to restore my site back to the 24th of Feb. I have a back up on my computer from Oct. Wou;d be able to assist me in uploaded it?
On Fri, Mar 9, 2012 at 2:46 PM, wrote:
Hello Pamela,
I have to apologize. I just heard from our Tier 2 Technical Team that our servers are experiencing some difficulties, which is why we cannot restore the site at this time. I have forwarded the issue to the Supervisor and as soon as our servers are back up running normally, we will try to get your site restored to the requested date of 2/24/2012. Once that happens, all should fall into place. Then, if we still have issues with categories and the color, we can make those changes in a snap. Hopefully this will bring back your lost posts.
I will monitor the progress of the servers/your site restore, and make sure everything gets handled as quickly as possibly while still delivering the most efficient results.
Regards,
--
Kevin S.
Brain Host Customer Support
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
Pamela Harris
Mar 11 (5 days ago)
to priority
Today...
Warning: session_start() [function.session-start]: open(/tmp/sess_590faea9f63e786e785f9aa362d85986, O_RDWR) failed: No space left on device (28) in /home/phthemab/public_html/Yoga-guide/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php on line 8
Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home/phthemab/public_html/Yoga-guide/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php:8) in /home/phthemab/public_html/Yoga-guide/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php on line 8
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On Sat, Mar 10, 2012 at 11:35 AM, Pamela Harris wrote:
I'm getting this today...
Warning: session_start() [function.session-start]: open(/tmp/sess_c2d256c375d16583c35eede86842dcb9, O_RDWR) failed: No space left on device (28) in /home/phthemab/public_html/truthaboutabs/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php on line 8
Warning: session_start() [function.session-start]: Cannot send session cookie - headers already sent by (output started at /home/phthemab/public_html/truthaboutabs/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php:8) in /home/phthemab/public_html/truthaboutabs/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php on line 8
Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home/phthemab/public_html/truthaboutabs/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php:8) in /home/phthemab/public_html/truthaboutabs/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php on line 8
Warning: Cannot modify header information - headers already sent by (output started at /home/phthemab/public_html/truthaboutabs/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php:8) in /home/phthemab/public_html/truthaboutabs/wp-includes/pluggable.php on line 934
Warning: Unknown: open(/tmp/sess_c2d256c375d16583c35eede86842dcb9, O_RDWR) failed: No space left on device (28) in Unknown on line 0
Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/tmp) in Unknown on line 0
On Fri, Mar 9, 2012 at 4:55 PM, Pamela Harris wrote:
If you're not able to restore my site back to the 24th of Feb. I have a back up on my computer from Oct. Wou;d be able to assist me in uploaded it?
On Fri, Mar 9, 2012 at 2:46 PM, wrote:
Hello Pamela,
I have to apologize. I just heard from our Tier 2 Technical Team that our servers are experiencing some difficulties, which is why we cannot restore the site at this time. I have forwarded the issue to the Supervisor and as soon as our servers are back up running normally, we will try to get your site restored to the requested date of 2/24/2012. Once that happens, all should fall into place. Then, if we still have issues with categories and the color, we can make those changes in a snap. Hopefully this will bring back your lost posts.
I will monitor the progress of the servers/your site restore, and make sure everything gets handled as quickly as possibly while still delivering the most efficient results.
Regards,
--
Kevin S.
Brain Host Customer Support
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
priority@brainhost.com
Mar 12 (5 days ago)
to me
Hello Pamela,
Hope you had a good weekend. Looks like we were able to restore your site to February 24th, I can see custom advertisements and the different categories. Could you provide some information about how you are getting those errors? What steps are you taking to get to the point where you receive the errors? That would help us better determine the issue, as we can have our Technical Team troubleshoot how and why you are getting those errors.
Hope to hear from you soon,
Regards,
--
Kevin S.
Brain Host Customer Support
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
Pamela Harris
Mar 12 (5 days ago)
to priority
I had a great weekend. I gave up on the possibility of restoring my site back to the 24th. The person that did this made SURE this could not be done. Thank him for me. Just not gonna happen. This is not what my site looked like on the 24th. I will take it from here.
Thank you Kevin
On Mon, Mar 12, 2012 at 9:20 AM, wrote:
Hello Pamela,
Hope you had a good weekend. Looks like we were able to restore your site to February 24th, I can see custom advertisements and the different categories. Could you provide some information about how you are getting those errors? What steps are you taking to get to the point where you receive the errors? That would help us better determine the issue, as we can have our Technical Team troubleshoot how and why you are getting those errors.
Hope to hear from you soon,
Regards,
--
Kevin S.
Brain Host Customer Support
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
support@brainhost.com
Mar 12 (5 days ago)
to me
Hello Pamela,
I apologize, and hope you didn't lose too much work. I did check out the site, it looks good, advertisements are there, back on the right track. Please let us know if we may be any more assistance to you, we can help discover where those tricky errors come from. I will put this ticket in our Tier 2 queue, so if you respond with any of the error messages, someone from that team will be able to look into the issue right away.
Thank you!
--
Kevin S.
Brain Host Customer Support
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
Pamela Harris
Mar 12 (5 days ago)
to support
I lost over 300 posts plus ads... I've lost money. I've lost reputation. I've lost...
On Mon, Mar 12, 2012 at 9:47 AM, wrote:
Hello Pamela,
I apologize, and hope you didn't lose too much work. I did check out the site, it looks good, advertisements are there, back on the right track. Please let us know if we may be any more assistance to you, we can help discover where those tricky errors come from. I will put this ticket in our Tier 2 queue, so if you respond with any of the error messages, someone from that team will be able to look into the issue right away.
Thank you!
--
Kevin S.
Brain Host Customer Support
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
support@brainhost.com
Mar 12 (5 days ago)
to me
Dear Pamela,
I apologize for all the errors you have been receiving. I have contacted by phone and left a voicemail.
I am one of the team leads at Brain Host, and would like to discuss your site, themabs.com.
I am in the office from 8am EST - 4:30pm EST, Monday- Friday. You can contact me at 1.800.311.9418 Ext 502.
I look forward to speaking with you.
Thank you,
--
Hana
Brain Host Customer Support
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
Pamela Harris
Mar 12 (4 days ago)
to support
Still getting this...
Warning: session_start() [function.session-start]: open(/tmp/sess_1f76488ab711055b0707a994f714780f, O_RDWR) failed: No space left on device (28) in /home/phthemab/public_html/truth-about-absx.com/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php on line 8
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Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home/phthemab/public_html/truth-about-absx.com/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php:8) in /home/phthemab/public_html/truth-about-absx.com/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php on line 8
Warning: Cannot modify header information - headers already sent by (output started at /home/phthemab/public_html/truth-about-absx.com/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php:8) in /home/phthemab/public_html/truth-about-absx.com/wp-includes/pluggable.php on line 866
Warning: Unknown: open(/tmp/sess_1f76488ab711055b0707a994f714780f, O_RDWR) failed: No space left on device (28) in Unknown on line 0
Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/tmp) in Unknown on line 0
On Mon, Mar 12, 2012 at 3:53 PM, wrote:
Dear Pamela,
I apologize for all the errors you have been receiving. I have contacted by phone and left a voicemail.
I am one of the team leads at Brain Host, and would like to discuss your site, themabs.com.
I am in the office from 8am EST - 4:30pm EST, Monday- Friday. You can contact me at 1.800.311.9418 Ext 502.
I look forward to speaking with you.
Thank you,
--
Hana
Brain Host Customer Support
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
Pamela Harris
Mar 13 (3 days ago)
to support
Warning: session_start() [function.session-start]: open(/tmp/sess_4318cdf354a8665aeed4d079fbebf0a8, O_RDWR) failed: No space left on device (28) in /home/phthemab/public_html/Yoga-guide/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php on line 8
Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home/phthemab/public_html/Yoga-guide/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php:8) in /home/phthemab/public_html/Yoga-guide/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php on line 8
Warning: Cannot modify header information - headers already sent by (output started at /home/phthemab/public_html/Yoga-guide/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php:8) in /home/phthemab/public_html/Yoga-guide/wp-includes/pluggable.php on line 866
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Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/tmp) in Unknown on line 0
On Mon, Mar 12, 2012 at 7:20 PM, Pamela Harris wrote:
Still getting this...
Warning: session_start() [function.session-start]: open(/tmp/sess_1f76488ab711055b0707a994f714780f, O_RDWR) failed: No space left on device (28) in /home/phthemab/public_html/truth-about-absx.com/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php on line 8
Warning: session_start() [function.session-start]: Cannot send session cookie - headers already sent by (output started at /home/phthemab/public_html/truth-about-absx.com/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php:8) in /home/phthemab/public_html/truth-about-absx.com/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php on line 8
Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home/phthemab/public_html/truth-about-absx.com/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php:8) in /home/phthemab/public_html/truth-about-absx.com/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php on line 8
Warning: Cannot modify header information - headers already sent by (output started at /home/phthemab/public_html/truth-about-absx.com/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php:8) in /home/phthemab/public_html/truth-about-absx.com/wp-includes/pluggable.php on line 866
Warning: Unknown: open(/tmp/sess_1f76488ab711055b0707a994f714780f, O_RDWR) failed: No space left on device (28) in Unknown on line 0
Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/tmp) in Unknown on line 0
On Mon, Mar 12, 2012 at 3:53 PM, wrote:
Dear Pamela,
I apologize for all the errors you have been receiving. I have contacted by phone and left a voicemail.
I am one of the team leads at Brain Host, and would like to discuss your site, themabs.com.
I am in the office from 8am EST - 4:30pm EST, Monday- Friday. You can contact me at 1.800.311.9418 Ext 502.
I look forward to speaking with you.
Thank you,
--
Hana
Brain Host Customer Support
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainhost.com/
support@brainhost.com
Mar 15 (2 days ago)
to me
Hi Pamela,
I have checked the site but, didn't get any error messages. If you are getting the error messages for your addon domain or subdomain, then, please provide us the steps to replicate the error message. So, that we can thoroughly investigate the issue.
Also, I can see that the posts are properly seen in the categories.
--
Regards,
Rueben
Brain Host Customer Support
[protected]
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainho
Pamela Harris
8:14 PM (16 hours ago)
to support
I'm getting tis when I try to access by wp admin
Warning: session_start() [function.session-start]: open(/tmp/sess_72ef417d45ab0af5af2c73541284f970, O_RDWR) failed: No space left on device (28) in /home/phthemab/myiphone5specs.com/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php on line 8
Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home/phthemab/myiphone5specs.com/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php:8) in /home/phthemab/myiphone5specs.com/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php on line 8
Warning: Cannot modify header information - headers already sent by (output started at /home/phthemab/myiphone5specs.com/wp-content/plugins/wp-custom-admin-bar/custom-admin-bar-functions.php:8) in /home/phthemab/myiphone5specs.com/wp-includes/pluggable.php on line 866
Warning: Unknown: open(/tmp/sess_72ef417d45ab0af5af2c73541284f970, O_RDWR) failed: No space left on device (28) in Unknown on line 0
Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/tmp) in Unknown on line 0
These are not subdomains...
Did Brainhost get their money this month?
I'm just wondering...
Guess my site will be suspended...
What a nightmare...
On Thu, Mar 15, 2012 at 4:08 AM, wrote:
Hi Pamela,
I have checked the site but, didn't get any error messages. If you are getting the error messages for your addon domain or subdomain, then, please provide us the steps to replicate the error message. So, that we can thoroughly investigate the issue.
Also, I can see that the posts are properly seen in the categories.
--
Regards,
Rueben
Brain Host Customer Support
[protected]
Visit our Support Center http://www.brainhost.com/help/
Connect with us:
Twitter http://twitter.com/#!/brainhost
Facebook http://www.facebook.com/BrainHost
Blog http://blog.brainho
www.themabs.com
It's done, I've lost everything, I've lost money, and I've over 300 posts.
I don't want anyone to do anything else unless he or she can restore my site back to before all of this.
That was on FEB 24TH, WHICH IS MORE THAN 10 DAYS AGO.
That's how long I've been waiting and corresponding with tech support...
BrainHost is owned by Vincent Edward Fisher, Mark Warren Jenney, and Victor J. Bierman III. They have been involved in a number of schemes and a number of law suits over the last few years.
http://www.cleveland.com/consumeraffairs/index.ssf/2010/09/ohio_attorney_general_sues_thr_1.html
127 Complaints 71 Comments $646, 892 Total Reported Damages
http://es.scambook.com/group/view/1221/BrainHost.com
Brain Host also owns:
mycreativesitedesigns.com
freewebsite.com
Hello Yogi123,
As your web hosting company, we are dedicated to providing you with unlimited customer support via phone and email for all of your hosting related questions. For non-hosting questions, such as questions about website development and design, we do offer unlimited email support, as well as unlimited access to our online knowledge base and training center. We also offer phone support options for website development and design questions, which you can purchase in half-hour or hour blocks. If you don't use all your time in one call, the minutes you have left will be applied to your next one. Please reach out to us using the contact information below if you need any help with your account.
Eric
Brain Host Customer Support
[protected]
support [at] brainhost.com
http://www.brainhost.com/help
Yea and when you do call all they say is I will put in a ticket If you want to talk on the phone to someone you have to pay for that service in thirty minute intervals if you don't pay them to talk over the phone then they only communicate via email all the tier one support does is create a ticket to give to tier two support because they are too lazy to work even though the phones barely ring half the time it's all incorrect advice but what do you expect from a company that piggy backs off of all kinds of other company's its all a scam
Ok, I've passed this information on to our Customer Support Director. Someone should be in contact with you shortly.
Eric
Brain Host Customer Support
[protected]
support [at] brainhost.com
http://www.brainhost.com/help
Please let me know what your site URL is, and we'll be sure to get to the bottom of this for you.
Eric
Brain Host Customer Support
[protected]
support [at] brainhost.com
http://www.brainhost.com/help
Taking toooo much money, no refund
10-26-11 Ordered month to month web hosting for www.smartover50plan.com Transaction#[protected]/$44.90
I could only afford website on month to month basis. I wanted more information about what was available after website did well, so I spoke to a Chat guy that charged my account for items I asked about and not for.
I called once I received email of total $407 charged, 10-28-11, spoke to Nick, who stated that all extra money would be refunded except for $44.90 of original order. Transaction#[protected]/$357.58
10-31-11 called again because my account was overdrawn. Kyym told me that $322 was being refunded in addition to the $61 of extras, but it would take 3-5 days.
11-2-11 checked balance on my account, not only was there NO refund, I was charged an additional $407. A man named Guy put in an Emergency Ticket. He apologized repeatedly, but at that point, the anger and disgust for company was too great. Transaction#[protected]/$407.95
11-2-11 spoke to young woman who's name was not stated, her comment was the charge did not go through, then hung-up.
I have three charges against my checking account that total $810.43. This company has no intention on attempting to refund the money at this point.
An Up-Date:
Billy at Brain Host Web-hosting just emailed me with news of refunding additional $417.90 to close account. However, $70.73 is still not refunded and I now have $136 of overdraft charges the bank will not erase.
Other avenues people have emailed me about are "The US Internet Ethics Committee, " "State Attorney Generals Office, " and the "BBB." Also file a small claims suit.
BrainHost is owned by Vincent Edward Fisher, Mark Warren Jenney, and Victor J. Bierman III. They have been involved in a number of schemes and a number of law suits over the last few years.
http://www.cleveland.com/consumeraffairs/index.ssf/2010/09/ohio_attorney_general_sues_thr_1.html
127 Complaints 71 Comments $646, 892 Total Reported Damages
http://es.scambook.com/group/view/1221/BrainHost.com
Brain Host also owns:
mycreativesitedesigns.com
freewebsite.com
Hello Candy,
I'm sorry to hear about the trouble you've been having with your account. I have forwarded your message to the head of our support department so she can take care of this issue for you.
Eric
Brain Host Customer Support
[protected]
support [at] brainhost.com
http://www.brainhost.com/help
brainhost is a horrible hosting service
You'd been warned. Brainhost is a horrible hosting service. I just finished with them, after waiting 30 min on the phone each time I called, they say they have techs and help 24/7 trust me all your going to get is customer service no matter what prompt you push. Their web service sucks, ya know the one they'll build for free. Ya right! No way would I recommend them. When I got a problem with my site I need solutions and answers, not a run around. Sorry I can't give them even one star. The same with a company called plumis. Can't say now I did not warn you.
I've given up with Brainhost. EVERY time I had a problem with my website, which is more than I care to admit, they started telling me they would have to charge me an additional 28.95/hour for the 'live' online 'help'. Well, if they would shoot straight with me to begin with and not pump me full of questions, I might have been able to make substantially more than (0) commissions by now. Also, they're GREAT about telling you what you NEED to do but they're vague about (HOW) to do what you need to do in an unhurried way in order to be successful. You don't throw a new driver into the driver's seat and expect them to go right to the controls and start driving without telling them what they need to do first and teach them slowly step-by-step. Oh, and their 'tutorial' videos ? Well, if the videos didn't have a motormouth trying to overwhelm and impress you with their skill levels and all their complicated mumbo jumbo and mile-a-minute jibber jabber, you might actually learn something. So you're forced to go back and forth to the 'Customer Service' ALL THE TIME. Not very user friendly for beginners of websites who have NEVER owned or operated a website before in their life.
Fred I totally agree with you. While you have 25 sites, I only have 6 sites there and I have the same account as you.
My account get suspended very often. If it's not due to server overload it'll be due to spamming? Spamming what?! I got my account hacked numerous times and had to re-construct my sites every time it happened. They say unlimited this and unlimited that. Well that's load of unlimited ### and crap! I have account with other hosting company and hosting more than triple numbers of sites than what I have at "Brainless Host". Never had any issues of overload or spamming at all.
Their tech support never get back to you on time and when they do, they never give you a proper support or solution.
I really like to see them go belly up and sink down like the Titanic under the ocean.
I think it's about time I consolidate all my sites and move to a VPS hosting account. I don't mind paying a premium but at least I have a peace of mind with real professional services. I've had enough dealing with this BRAINLESS hosting company and BRAINLESS people.
Hi,
I totally agree.
I have 25 sites hosted with Brainhost and they are more off -than online.
Now all my sites were suspended due to a serveroverload. I made their server crash!?
I bought the free lifetime membership. I guess with expanding sites I'm not profitable anymore
and they sabotage you so that you will leave.
Don't choose Brainhost.
Thanx,
Fred
brainhost chat support sucks.they offer suport from india.they speak dam hopeles english.chat opertor amanda, vincent, sophia, ronny are ridiculous.never solve problem.their servers r always down.they shuld hire gud suport team.
Hi affiliate,
It looks like a technical problem caused you to be disconnected from our chat service. I apologize for any inconvenience this may have caused. There are several other ways you can contact Customer Support, including phone [protected]), email (support [at] brainhost.com), and ticket (http://www.brainhost.com/help/). Thank you for bringing the problem with our Live Chat program to our attention, we've got our techs working on it right now.
Jenny M.
Brain Host Customer Support
[protected]
support [at] brainhost.com
http://www.brainhost.com/help/
I am totally shocked by the service I just received from the so called brain host if they are a company or some fools running around trying to scam people's hard earned cash. I have a website with them which was created for me for purchasing CT(commission Takers) beware of them also. I wasn't impressed with the whole site as far as I 'm concerned. The content wasn't convincing and not even original and what really puzzled me was adverts already on the site. That made things harder for me to be accepted by Google ad sense as they felt I didn't own the site. And I still believe someone was making money with the same site. I took action by striping everything down and wanted to start the site afresh with my original contents and my affiliate links. As a newbie I decided to buy some course so as to learn the basics of starting a new site which I just completed hours ago as I write this complain. The reason I am writing the complaint is because, I just had a chat with one of their operators and goodness me the dude was so unprofessional in a sense that he didn't answer my questions, kept me waiting for most of the time, he eventually ended my chat session without a word. I copied my chat session with this ### here it is:
ase wait for a site operator to respond.
You are now chatting with 'Dustin'
Dustin: hello how may i help you today ?
sandile: Hi Dustin, I can't access my C panel
Dustin: okay what is the first and last name on your account ?
Dustin: So i can assist you please
sandile: sandile hadebe
Dustin: Hold on one second please
Dustin: arttattooshow.com is this the website in question ?
sandile: why?
Dustin: so i know what information to give you
sandile: I don't get you, would you please be specific?
sandile: Are you still there Dustin?
Dustin: Yes i need to know if that is the website you are asking for the information on
sandile: It is
You are not currently in a chat session.
You are not currently in a chat session.
And I hope it will help people know what they dealing with when they subscribe with brain host and commission takers. They are scammers.
Hi Heden,
I'm extremely sorry to hear about your bad experience with us. Our customers are our top priority, and if your needs weren't met to the fullest extent then we would love the opportunity to earn back your business and prove to you that customer service is the most important aspect of our business. If you have any outstanding questions or concerns, you can send them to our priority account, priority [at] brainhost.com and they'll be answered right away. Please let me know if there is anything I can do to help improve your experience or answer any of your questions.
Jenny M.
Brain Host Customer Support
[protected]
support [at] brainhost.com
http://www.brainhost.com/help/
Short Changed on Refund
Brain Host advertises itself as a 100% moneyback, satisfaction guarantee hosting services. Recently, I signed up for their hosting services, and cancelled within a couple of days. My original charge was $251.85. However, they refunded me only $216.90. Several attempts to contact them via e mail got me the answer that the difference of $34.95 was their charge for registration and set up. This doesn't look like a 100% moneyback guarantee.
The complaint has been investigated and resolved to the customer’s satisfaction.
Brain Host has always been great! I have never had any problem with them. I haven't cancelled my account, but I do know that all domains are not refundable, I had canceled hosting with Godaddy once and they do the same thing. No one will give you back the registration fee.
While we are on the topic of service. The best service I've had at Brain Host has been from Nathan. He is the nicest person in the world! He always helps me with my questions, has very clear answers, and never seems to be annoyed that I send him an email at least once every 3 days because I broke something! :)
Keep up the good work, Brain Host!
R.W.
Hi Kirt - I work for Brain Host Customer Support. We do offer a 30-day refund, but as stated in our Terms of Service (http://www.brainhost.com/terms-of-service/) the domain registration fee is not refundable. This is because of ICANN law, which says that once you register a domain you retain ownership of it for one year, regardless of whether or not you keep your hosting, regardless of where you purchased your hosting from. Even though you refunded your hosting plan, you still own your domain. You can continue to use your domain name, sell it, etc. As for the rest of the amount, that was spent on upgrades, which are also not refundable as per our Terms of Service.
We've gone ahead and refunded you this amount anyway though, which we do not normally do.
Regards,
Jenny M.
Brain Host Customer Support
[protected]
support [at] brainhost.com
http://www.brainhost.com/help/
scammers
These guys are total scammers, they claim to host your site and in order to do that you give them your credit card number. I did this and it was supposed to be less than $4.95/mo. Well once they have your information - look out - they will rack up charges on it. Tried their customer service and can't get anywhere. Stay away from them www.brainhost.com. I am...
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