Gridhost’s earns a 2.0-star rating from 4 reviews, showing that the majority of customers are somewhat dissatisfied with hosting services.
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unethical business practice
After along standing relationship with WebAfrica we have had the unfortunate transition to gridhost who is now 1-grid that have no clue whatsoever how to run billing and suspend services without notification warnings or even bother to make sure they have their ducks in a row - they don't even allocate payments and then suspend accounts for a domain registered the same day without payment? Have multiple business management callbacks and still am awaiting a call. They clearly do not care about retaining business or clients with their disgusting attitude to billing and forget about access to anyone except the poor staff with no authority that the managers and owners hide behind. How is it possible that a business has no formal complaint or manager access channels whatsoever?
support call centre
I defy anyone to phone in on [protected]. You can wait for 20 minutes or more and then get cut off. Only on two rare occasions did I get through after an extensive wait. I have on two occasions gone to their building in Woodstock Cape Town to try to get assistance. Surprised that they can survive in the current business climate with such a poor service. I assume that you can expect support for the monthly fees that are paid
e-mail domain
I havent received an invoice from them for a year - after I was under the impression that I paid webafrica a year in advance in December. Now my account seems suspended and as I cannot get into my email or my client domain I have no way of knowing what I owe them.
If you call their offices you reach a long and boring recording.
If you mail their support you get no response.
Personally I cannot believe that webafrica would allow their clients to migrate to a company like this as this is the worst clients services yet seen in South Africa.
This could all be sorted out by 1 gridhost employee (maybe from the billing dept) just taking the time to contact me and say "please pay your bill', and here is what you owe us"
Is Gridhost Legit?
Gridhost earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Gridhost. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Gridhost.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Gridhost.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
- Gridhost.co.za has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The gridhost.co.za may offer a niche product or service that is only of interest to a smaller audience.
cancellation
Very bad experience from:
Problems paying the account if you do not wish to use a creditcard or debit orders< you have to pay via payfast and they do not support my bank so i have to buy ukash to pay payfast then pays gridhost. Then theres problems with the ukash vouchers and i then must wait 7 days for new voucher numbers..
Then i told Gridhost i want to cancel my account because of this and then they billed me on the 23 of feb for march.. and i have to pay the billing for march utherwise they will not release my domains.
I am struggling to get the terms and conditions because they told me i have to give 30 day notice... i cannot find it on the website?
The complaint has been investigated and resolved to the customer’s satisfaction.
Joined NEXUS in 2008. This was later migrated to GRIDHOST. Stopped using the service in 2013!. GRIDHOST still debit my account monthly. Tried calling but just told they cannot locate my account. But they are still reciveing the payments!
I havent received an invoice from them for a year -after i was under the impression that I paid webafrica a year in advance in December. Now my account seems suspended and as I cannot get into my email or my client domain I have no way of knowing what I owe them.
If you call their offices you reach a long and boring recording.
If you mail their support you get no response.
Personally I cannot believe that webafrica would allow their clients to migrate to a company like this as this is the worst clients services yet seen in South Africa.
Gridhost Reviews 0
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Overview of Gridhost complaint handling
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Gridhost Contacts
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Gridhost phone numbers+27 860 009 584+27 860 009 584Click up if you have successfully reached Gridhost by calling +27 860 009 584 phone number 17 17 users reported that they have successfully reached Gridhost by calling +27 860 009 584 phone number Click down if you have unsuccessfully reached Gridhost by calling +27 860 009 584 phone number 10 10 users reported that they have UNsuccessfully reached Gridhost by calling +27 860 009 584 phone number
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Gridhost emailssupport@gridhost.co.za100%Confidence score: 100%Support
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Gridhost addressThe Boulevard Office Park, Block E, Searle Street, Woodstock, 7925, South Africa
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Gridhost social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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