Braintree Payments
reviews and complaints

So, I decided to give Braintree Payments a shot and applied to their payment system. But guess what? They straight up rejected me, no explanation given. I mean, come on! I handed over all my banking deets and even my precious ID's, and they just turned me down like that. No effort to work things out or figure out why they didn't want me. Talk about shady business practices, am I right?

Brain Tree is a really good payment processing platform for any small or growing business. They got some really great tools for processing SaaS subscriptions and it's all super easy to use. The fees they charge are pretty reasonable and their customer service is really, really good. I would totally recommend them to any business owner out there.

Stay away from Braintree Payments, folks. Let me tell you, their customer support is just plain ridiculous. I had a real nightmare when I encountered a chargeback on my website while using Braintree. Can you believe it? They went ahead and held all my funds and blocked every single transaction, without even bothering to give me a heads up. And get this, it took them a whole week to do it! Can you imagine the frustration?

It's crystal clear that these guys only care about their big clients like Uber and Airbnb. They completely ignore the rest of us little guys. It's like we don't even matter to them. So, my advice to you is to steer clear of Braintree Payments. Trust me, you don't want to get caught up in their mess.

I gotta say, I'm absolutely flabbergasted by the lousy service I've received from Braintree. Every time I try to get in touch with their support, accounting, or risk team, it's like embarking on a wild goose chase. They drip-feed information to me, bit by bit, making it feel like some sort of twisted treasure hunt. But let me tell you, the fun doesn't last long because it turns out that the information they do give me is flat-out wrong. It's like these different departments are living in their own little worlds and don't bother talking to each other.

Now, here's the kicker. While Braintree seems to be raking in the dough with all these fraudulent transactions and chargebacks, they're leaving small businesses high and dry. They have no qualms about freezing their accounts without any warning whatsoever. And get this, they have the audacity to promise that they'll release the funds, only to turn around an hour later and say the complete opposite. It's downright outrageous, if you ask me.

I mean, come on, Braintree! Can't you get your act together? It's not rocket science to have some basic communication and coordination between your own departments. And freezing accounts without any prior notice? That's just plain unfair to small businesses who are trying to make a living.

I'm telling you, folks, steer clear of Braintree if you value your sanity and your hard-earned money. Their lackluster service and disregard for small businesses is enough to make anyone's blood boil. Save yourself the headache and find a payment provider that actually knows how to treat their customers right. Trust me, you'll thank me later.

I wouldn't recommend using Brain Tree Payments, to be honest. They have this thing where they hold onto your money without giving you any heads up, and when you call them to sort it out, they straight up lie to you. They'll tell you that your funds will be available in 2-3 business days, but guess what? You won't see that money anytime soon. It's like they're playing a sneaky game, making you think you can process more credit card transactions, but in reality, they're just holding onto your hard-earned cash. It's a real bummer, especially if you're facing a small hiccup with a transaction that doesn't go through. Trust me, that's when things get messy and you're in for some BIG TROUBLE.

Now, I'll give them a tiny bit of credit. I mean, their website, braintreepayments.com, is actually pretty user-friendly. It's easy to navigate and all that jazz. But let's be real here, can you really trust them with your money? I don't think so. It's like they're playing a game of hide and seek with your funds, and that's not cool at all. So, my advice? Look for another payment provider that won't mess around with your hard-earned dough. Trust me, you'll thank me later.

I gotta say, I ain't a fan of Braintree Payments. They ain't exactly the friendliest folks to talk to when it comes to customer service. And let me tell ya, they ain't too keen on supporting new businesses either. If you ain't got no "invoices proof" to show 'em, don't even bother wasting your precious time reaching out. They gonna grill ya for all your personal and business info, like they tryna dig up dirt on ya. Even if everything is legally on the up and up, I reckon they just pick and choose based on how ya look in that picture at the end. Ain't no explanation given, mind ya. All I got was some automated email telling me my application got the boot. And if all my info is legit and proper, I can't help but think it's nothin' but discrimination.

Now, here's the kicker. I can't even provide proof of purchase 'cause ya don't actually buy the Braintree Payments gateway. They just take a cut when your customers make a purchase from ya. But since my application got discriminated against, I ain't got no customer purchases to show 'em. It's a real bummer, I tell ya.

My experience with this company was absolutely terrible. They went ahead and closed my account just because one of my clients requested a chargeback. Can you believe that? It was a completely legitimate transaction, but my client, in their own stupidity, forgot that they had actually authorized the charge. So, they went ahead and requested a chargeback, causing all this unnecessary trouble for me. And what did Braintree Payments do? They permanently canceled my account without even considering the fact that my client had canceled the chargeback, apologized, and even personally called them to admit their mistake. My client even took the time to write a letter to them explaining the situation, but did they care? No, they didn't. They simply told me that their decision was final and that they would not restore my account.

Let me tell you, this whole situation couldn't have come at a worse time for me. I was just about to launch a brand new custom product, and I had chosen Braintree Payments as my payment system. I had been working tirelessly on this project for the past year and had invested over $150K into it. But thanks to Braintree's careless actions, everything was ruined. I had no choice but to switch to another company and go through the hassle of integrating their API into my system.

Honestly, I cannot stress this enough - stay away from Braintree Payments at all costs. They have proven to be completely unreliable and unhelpful. And let me tell you, the people I spoke to, like Salman and his supervisor, were incredibly arrogant. They didn't even bother to listen to my side of the story or consider the evidence I presented. And don't even get me started on Nick, the person my client spoke to. It's clear that this company lacks any sense of customer service or understanding.

In conclusion, I strongly advise against using Braintree Payments for your payment needs. They will only bring you frustration and disappointment.

We've been with Braintree for a good 3 years, and things started off on the right foot. However, it all went downhill from there and turned into a complete mess. Trying to update our business details, even something as simple as changing our email address, turned into a never-ending nightmare. Can you believe they still send important emails to our old address? And they haven't bothered to update our business information to this day.

If you ever find yourself in need of support, I strongly advise you to steer clear of Braintree. Be prepared for a long and frustrating journey. It took them over 2 weeks just to figure out where our missing funds went. And their response time? Let's just say it often took them days to reply. And when they did reply, they never provided more than one response in a day. They made the simple task of passing on basic information much harder than it should have been. And to top it off, they would switch support staff without bothering to read the previous conversations. So, they would ask us to explain everything all over again, even though it was clearly stated in the emails below.

We initially chose Braintree because they promised to have some exciting features available in the near future. Well, guess what? Three years later, they still haven't delivered on those promises. Their website and API are rarely updated, leaving us feeling like they're stuck in the past. And when we finally made the decision to switch providers, they made the process incredibly painful, dragging it out for more than 3 weeks.

Honestly, Braintree is a struggling company. It's best to find someone else to handle something as important as payment processing for your business. Don't make the same mistake we did.

I ain't no fancy company or business, just a regular ol' consumer like y'all. So here's the deal, I live in the EU and I wanted to buy somethin' online from a UK company. I went ahead and entered all my credit card info like they asked, went through all them verification screens, and what do ya know? A message pops up sayin' my bank done declined the transaction and to get in touch with 'em. So I did just that, I called up my bank right away. Now, let me tell ya, this whole thing turned into a real saga, but I'll keep it short and sweet for ya.

Turns out, my bank never denied the transaction, not even once. In fact, they approved it every single time we tried to make the purchase over the phone. My bank even told me they never even saw the transaction come through, so they couldn't have denied it even if they wanted to. So what's the dealio? I had to contact the merchant, that's what. And boy, did I contact 'em. They reached out to Braintree, the payment processor, and all they got was one word from 'em: "Fraud." Now, what in tarnation does that mean? The merchant couldn't tell me, and Braintree wouldn't spill the beans either.

I thought maybe it was just my card actin' up, so I tried another one from a different bank. Same dang result. So I thought, "Hey, why not give Braintree a call directly?" Well, they just told me to "contact the merchant." Ain't that a hoot?

Now, here's the kicker. My card can't be used with this particular merchant no more (and I reckon there might be others too), and I'm left high and dry with no way to fix this mess. If they suspect some funny business goin' on, you'd think Braintree would lend a hand in sortin' it out, right? But nope, they keep insistin' that the bank declined the transaction, and I know for a fact that's a big ol' fib. So to me, it's clear as day that Braintree ain't no reliable or responsible bunch.

Braintree Payments, let me tell you, they made a big promise to the company I was part of. They said they would release the merchant account funds, but guess what? It's been over 4-5 months now and those funds are still being held hostage. Can you believe it? Bobby Nickrent over at Braintree somehow managed to manipulate my ex-partner, and now their whole company won't even talk to me. I've tried reaching out to their team multiple times, but they just ignore me like I'm invisible or something.

And here's the kicker, they're not only holding onto the money, but they're also taking advantage of the situation between me and my ex-partner. The customer's product has already been delivered months ago, but Braintree still has thousands of dollars that rightfully belong to us. It's a total scam, I tell you. Stay away from this company if you know what's good for you.

Oh, and I have proof, my friend. I have evidence that shows Braintree, especially Bobby Nickrent, has been messing around with merchant's data for his own benefit. Can you believe the nerve of these people? They've basically robbed the business I worked so hard to set up.

Let me break it down for you. The total amount they're holding onto is over $100k, and they have no right to keep $40k+ of that. It's outrageous, I know.

Now, let's talk about Bobby Nickrent. This guy is infamous for shutting down merchant accounts for no good reason. I mean, seriously, he should be in the Guinness World Records for his level of incompetence. But that's not all, his ego is as big as a hot air balloon. It's ridiculous.

But here's the thing, Braintree's team has always turned a blind eye to Bobby's shady past. I've tried to speak up about it, but they just stopped talking to me altogether. Can you believe the audacity?

I'm telling you, Bobby Nickrent from Braintree Payments is a scammer. He's breaking merchant laws left and right, and even some federal laws. And get this, I complained about his Facebook posts to the head of their Risk team. You know what they did? They just stopped talking to me. Can you believe the nerve?

And guess what? Those Facebook posts magically disappeared. It's like they tried to cover their tracks and pretend like nothing happened. But lucky for me, I saved copies of those posts on Archive Web. Here are the links if you want to see for yourself:

[links removed]

If you're working with Braintree, let me tell you, your data is in serious danger. They haven't done anything to address this issue, they just cut off contact with me. Can you imagine? As a merchant, do you really want your business exposed to random people on Facebook? I didn't think so.

And let me tell you, this is just the beginning. If you're considering working with Braintree, I strongly suggest you think twice. It's not worth the risk, my friend.

Horrible company, zero support! I mean, seriously, ZERO SUPPORT. You can't even give them a ring and sort out your problems. It's like they don't even care. I'm telling you, stay away from them.

I tried contacting the vendor multiple times, but they never got back to me. I really wanted to collaborate with them, but now I feel like they don't even exist anymore.

I gotta tell ya, Braintree Payments ain't no walk in the park. They'll take your hard-earned cash, mess with your head, and leave your business in shambles. Trust me, steer clear of these guys. You'll be grateful you did.

Let me spill the beans on this fancy-schmancy scam operation. Braintree Payments, they're all about the big bucks. They'll sweet talk you with promises of smooth transactions and easy peasy payments. But don't be fooled, my friend. It's all smoke and mirrors.

First off, let's talk about the money. They'll have you thinking they're the bee's knees when it comes to handling your moolah. But guess what? They'll snatch it right outta your pocket faster than you can say "cha-ching." And good luck getting it back. It's like trying to catch a greased pig at a county fair.

And let's not forget about the stress they'll put you through. Dealing with Braintree Payments is like navigating a maze blindfolded. They'll have you jumping through hoops, filling out endless forms, and waiting on hold for what feels like an eternity. Ain't nobody got time for that!

But here's the real kicker, my friend. Your business? Yeah, it's gonna take a beating. Braintree Payments will leave you high and dry, with customers running for the hills. Say goodbye to those sweet sales and hello to a sinking ship. It's a one-way ticket to disaster.

So take it from me, a fellow business owner who's been burned by Braintree Payments. Stay far, far away from these jokers. Save yourself the headache, the heartache, and the financial ruin. Trust me, you'll thank me later.

Braintree Payments, man, let me tell you, they ain't all that great. I mean, seriously, their risk team went ahead and shut down my account without even giving me a heads up. Can you believe that? And get this, my business was just starting out, so we didn't have a whole lot of transactions going on. But guess what? They still decided to hold onto my funds for a whopping 90 days. Can you imagine the frustration, dude? It's like they don't even care about small businesses trying to make it in this tough world. Total rubbish, I tell ya.

I had a pretty bad experience with Braintree Payments. I ended up losing around $150 due to their fees. On top of that, I had to deal with a bunch of fraudulent transactions. I did the right thing and refunded those transactions, but guess what? Braintree doesn't refund the fees. And here's the kicker: Braintree is actually part of PayPal, so PayPal just goes ahead and takes the money out of your account without any warning. It's a real bummer, let me tell you.