Brave New Look
Reviews and Complaints

I ordered a pair of leggings on December 1, 2016 I never received them so I emailed in January after I got a tracking number on, y to find that the item has not even shipped. My first email I got a reply saying sorry more people ordered then excepted and that my order would be shipped out shortly. I emailed again in February telling them I still have not gotten my order and to cancel my order. Again I just got a reply saying sorry I'll get my order shortly. I have now called my credit card company and put in a dispute for this.

I ordered a pair of leggings on December 9th, hoping they'd arrive by Christmas. Several weeks passed and I still have not received. So I emailed the company since they don't have a phone# anywhere on their site so you can actually talk to a human representative. I've sent a total of 8, yes 8 emails hoping for a response but to date I have heard nothing back. They got my payment but haven't sent me the leggings.
On 1/6/17 a mailing label was created, and here it is another month has passed and I still have not received the leggings. In fact, the tracking shows nothing has transpired since they created the mailing label. What takes it so long and why won't they respond?
I want to cancel my order but how? I want my $$ credited back but how unless I cancel the order and they don't give instructions on how to cancel and no one ever responds.
HELP !

I ordered these in December, knowing they would not ship until January. On January 6, 2017, I got an email with a tracking number saying the order had shipped. When I click on the tracking number, I find that a label has been created but that the product has not shipped. I have tried contacting them several times, but have not gotten any response whatsoever. It has been 20 days since my order supposedly shipped and nothing.

I placed a order on the first week of december. I ordered cheerleader leggings order #1310173. On january 17 my order arrived. It was a christmas gift for my granddaughter which i sent it to her. She told me that they were gymnist leggings instead of cheerleader leggings. I contacted them to let them know. I received a message stating that they were sorry and would resolve the matter right away, this message was from Daphne T. I was asked to take a picture of the item I received and send it to her. I did that but have not received anymore messages from her. I have contacted them four times and still no reply. It was bad enough that it did not arrive in time for christmas which they could have told me when I placed the order, but the fact that my granddaughter didn't even get what I ordered and I paid for something that I didn't even want. I just want the cheerleader leggings that I ordered in the first place.

I bought a pair of leggings from this website www.bravenewlook.com and did not receive anything yet! It was taking way too long so I contacted them and asked about my order and they said that it was on its way. When I tried to cancel it they did not allow me to do that, they said that after my order was shipped there was no way to cancel it! These guys are ridiculous, they support service is absolutely useless and lousy, they can't tell where my order is and they don't know anything about the delivery date! After I read other reviews I'm pretty nervous. My advice is to stay away from this company, seems like a scam.