Bravo Fly
Reviews and Complaints

They showed me different price, asked booking details and then charged me 200euro extra over the amount I agreed. Then they started bargaining about the money to return. Still they are not returning money and I am trying to find ways to get money back also a warning for people about them. They are scammer connected to opodo and supported by them.

Booking ID: [protected] I am extremely disappointed by the service I am encountering since booking a flight with Bravo Fly. Unfortunately, I was informed that I would need to undergo surgery a week after the date of my outbound flight. This medical emergency was unforeseen and very unsettling situation and I have medical certificates confirming the surgery and the date of treatment. I contacted Kenya Airways on 12.10.15 regarding changing my flight, who directed me to contact bravo fly as I booked through this travel group. I have spoken with Bravo Fly via phone and email on more than ten occasions since 13.10.15. I was led to believe by Bravo Fly that I had been placed as a high priority case and that a member of the team were conversing with Kenya Airways in order to waver the extortionate fee of 845.35 EUR that had been proposed for changing my flight. I was also assured that I would receive a call as soon as possible. With no response from the team, I had to make contact with Bravo Fly once more, receiving a response that I would receive a call back as soon as possible. Again no phone call received. At this point I reverted back to Kenya Airways including them into my email to Bravo Fly, in a bid to try resolves the situation. Again, Kenya Airways were unable to help and Bravo Fly simply said they would be in touch. It is no less than 24 hours before my scheduled flight date and I still received no response from Bravo Fly! I had to, AGAIN, contact Bravo Fly to find out what is going on. I was told the process would be expedited as my flight date is so near! I am thoroughly disappointed and shocked at the service that Bravo Fly are providing. In previous correspondence, I communicated that this is my first experience with Bravo Fly and I am feeling generally disappointed with the timeframe and service Bravo Fly have presented. Sadly, it is now making me not want to use this service nor recommend it in the future. And, again, I would appreciate if a member of your team can contact me as soon as possible to resolve this situation. The team member I spoke with last was unable to inform me of what will happen to my outbound flight if Bravo Fly have not resolved this matter by then. I am still waiting for this matter to be resolved.

I’ve booked the following one-way flights with Spirit for 2 persons via Bravofly:
08-05-2015 ~ €220.82 ~ 20:45-21:55 ~ NK369 Baltimore – Chicago
08-06-2015 ~ €275.66 ~ 18:10-22:11 ~ NK426 Chicago – Lauderdale
08-07-2015 ~ €168.28 ~ 20:18-21:19 ~ NK676 Lauderdale – Orlando

For reasons unknown, I couldn’t log in to my hotmail account to print the E-tickets. I still can’t access my hotmail account properly. I can’t open certain e-mails and I can’t download files (PDF, Word, etc.) attach to certain emails, either.

This, however, wasn’t a problem, because I was never asked to show the E-tickets. Unfortunately, the lady who had to check us in on the flight Lauderdale – Orlando claimed that I had only paid for one luggage for that flight. She wanted me to pay $52 for the other bag.

I kept telling her that I already paid and she kept saying that mistakes are made when bookings are made through a third party. Then she talked to her manager and I still had to pay $42.

So now that I’m back from vacation, I sent Spirit the following e-mail:
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Hi,
For reasons unknown, I couldn’t log in to my email account to print the E-tickets. I still can’t access my [protected]@hotmail.com account properly. However, I was never asked to show the E-tickets. On the flight Lauderdale–Orlando [protected], 20:18-21:19, NK676), the lady claimed that I only paid for one bag and wanted me to pay $52 for the other. She also kept saying that mistakes are made when bookings are made through a third party. Then she talked to her manager and I still had to pay $42.
I made screenshots of the E-tickets and the Visa bill. I hope Spirit repays me the $42.
Attachment(s)
07-08-2015.jpg
06-08-2015.jpg
payment luggage.jpg
05-08-2015.jpg

This is Spirit’s reply to my complaint:

Hi XXXXX,
Please know, all our baggage charges are one way; per passenger; per trip. I see that
you've paid for Salome bag only online $42. Our agents collected $32 for your baggage at the airport. No additional charge was collected for your baggage. I'm so sorry for any misunderstanding.
Thank you for choosing Spirit. Have a nice day.
Best,
Bisson
Spirit Support
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I made screenshots of the E-tickets and the Visa bill, because I can’t download those files and send them to Spirit. On the screenshot you can clearly see that I paid for 2 luggage (1 passenger A and 1 passenger B) for each one-way flight. I never booked a round-trip with Spirit. Also, you can see on the Visa bill that I paid USD 42 or €39, 23 at the airport, not USD 32.

So I don’t understand why Spirit is saying that I paid $32 etc. I paid for the luggage in advance because it’s cheaper that way. But I had to pay $42 again at the airport because Hotmail had technical problems (I couldn’t print my E-thickets) and because either Bravofly or Spirit made a mistake.

It’s only fair that I’m reimbursed the extra $42 I paid at the airport, because you can see on the screenshot of the E-thickets that I paid for 2 luggage when I booked the flight. I'm sure Spirit can see in their system that we had no additional bags to pay for, either. And on the Visa bill you can see that I paid $42 at the airport, not $32.

I hope Bravofly can contact Spirit, because Spirit seems to imply that Bravofly (third party) is the one that made a mistake.

I booked the following flights with Spirit for 2 persons via Bravofly:
Round-trip
30-07-2015 ~ €1798.84 ~ 14:15-16:45 ~ TS361 Amsterdam – Toronto
14-08-2015 ~ €0000.00 ~ 16:45-06:00 ~ TS370 Toronto – Amsterdam
One-way
08-05-2015 ~ €220.82 ~ 20:45-21:55 ~ NK369 Baltimore – Chicago
08-06-2015 ~ €275.66 ~ 18:10-22:11 ~ NK426 Chicago – Lauderdale
08-07-2015 ~ €168.28 ~ 20:18-21:19 ~ NK676 Lauderdale – Orlando

Bravofly charges a high fee when you pay with a credit card. So I opened a PayPal account so I don’t have to pay the €10+ fee. But for some reason there was always an error or technical problem. So I had to pay with my credit card and pay the high fee four times.

I complaint about this, but Bravofly never replied back. I think it’s only fair that Bravofly reimburses the fee when their system is the problem. I wanted to pay with PayPal, but it was Bravofly’s system which didn’t let it through. So that wasn’t my fault.

As a customer, you get a really bad feeling when things like this happen, especially when you don’t get a reply when you complain. You get the feeling that this is done on purpose. Why would the pay method free of charge constantly tell you to pay another way? And since cheap tickets won’t remain available forever, you must pay another way so you won’t lose the cheap ticket.

I would like to gather as many names as possible who have been ripped off by Bravo Fly and submit a class action to close them down. They recommended that I cancel a flight rather than change the return date and plan to keep the money for 6 months, when the airline had not even charged them. If we keep letting them get away with this then more people will lose their money. Low life people like this should be exposed.

We also had a very bad experience with booking flights through bravofly. We booked flights for September 2012 inside Europe for 4 people. We booked the flights in June of 2012 and we were charged for the flight right away. In early July we received an e-mail that the airline company changed the flight dates (a whole day, not an hour or two). This was not acceptable for us, because we had connecting flights which could not be moved. Bravofly worked with us to find another suitable flight, which they did. However, our card was charged again! Bravofly assured us that the price of the original ticket will be refunded. Well, today is September 2013 and we still did not receive our refund.

Bravofly told us that we have to talk to the airline company to issue the refund. The airline company tells us that they already issued the refund to bravofly, but bravofly never issued any refunds to us. I have never seen such a bad customer service. It is impossible to reach anyone on the phone. I will STAY AWAY FROM BRAVOFLY!

As I was searching for the phone numbers of bravofly customer service, I found the same complaint as ours from another unhappy customer on TripAdvisor: http://www.tripadvisor.com/ShowTopic-g1-i10702-k6672740-Bravofly-Air_Travel.html#52715654. This is not one-off case. It seems to be the practice at bravofly.

Booked flight on the 2nd of July for a school exchange, contacted them as soon as i knew the name supplied to me was wrong on the 4th July. Obviously not their fault.
After three phone calls i was advised that i had to cancel the flight as no name change was possible. Contacted the airline direct who said it was possible and actually told me what they needed to have in order to change it, unfortunately i could not do it direct with them.
Phoning Bravo Fly up again on the 4th July for the fourth time, I was again told it was not possible. Armed with the airline's instructions Bravo Fly then proceeded to say - we will check and see if it is possible with the airline - despite being told direct that it was.

10 phone calls to chase this, a phone call comes through on the 12th/13th and unfortunately i missed it - not their fault - being asked to ring back. I do that immediately and get told that they will call me. After calls each day they still can not tell me when I will get a call from the 'change team' only that it will be dealt with and I can not be transferred to the department. I stress that we needed it done asap as the person would not be able to print off any items without a colleague who was out there for another week.
Called again on the 19th - last day of term, assurances that i would be called today by noon. Fine I was happy with that.
20th no call, Phoned up Bravo Fly yet again -(should charge them for all the calls) and was told that there is no guarantee for them to call me and no managers were available to speak to me, nor an email address to email to.

STAY AWAY from this company! prices may be a little bit better but customer service is NON EXSISTANT! They don't know what they are able to do and appreciate they may have a lot on, but Book Direct - you get a lot less hassle.