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Reference number relating to my case
3507509
I have been waiting for approx 2 weeks to get a service person to honor my extended with the brick. I have been given the push around from the need to Call the brick customer service to calling King and State directly who in turn directed me to call Trans global and Home Appliance Repairs Mississauga.
Where does it end. I have a house fill of children and guests with no working dryer
Please provide me with an executive of the company to escalate this as soon as possible
I am still waiting for my dryer to be fixed.
Haven't received any information or calls from anyone.
I purchased a Bosh Diswasher with extended warranty. I have been washing our own dishes now for 2 months, The Brick does very little to honour this warranty. Took 4 weeks to get anyone even to look at it, and now another 4 weeks after that, they have gone dark.
We have been waiting for almost a couple of years now to get the command board of our washer fixed under our King and State warranty, purchased at The Brick in Montreal west-island.
The technician came once, found nothing to be worried about, of course, gave us many explanations for why our "Maytag Commercial Technology model #MVWB955FC1" washer was acting the way it is and he was gone. The washer is very capricious so beware of this model: it won't start, even after unplugging the unit and waiting, or sometimes won't turn off, it often stops filling with water in the middle of a cycle, won't spin water out completely other times, and more...it's ridiculous!
We finally received a phone call from a technicien 2 months ago saying that he would get to us in one week. In times of Covid, we get that things might slow down but we started this process before Covid! At least, we could have received a pjone call explaining why the delay.
In the mean time, problems got worse and now our washer works even less, leaving me to dry my family's clothes at my cousin at 15 km from here 3 times out if 4.
I ABSOLUTELY DO BOT RECOMMEND BYUING YHA KING AND STATE WARRANTY OR THAT MAYTAG WASHER MODEL!
2 months without a washer. worst service ever. rude and doesn't actually want to honour the warranty. doesn't want to replace. Delay after delay. I hope you go bankrupt. You are worse than scum. Due to Covid or your retardedness isn't an excuse. Fix the machine. How you got the contract and won't service things is beyond me. Giving me an 8 hour window after 2 months. Come one narrow it down to like 4.
king and state is the worste company for insurance on youre appliances .never buy nor shop at leons or the brick
king and state is the worste company to get insurance for youre appliances .and do yourselves a favour never shop and leons or the Brick again
Extended Warranty = Sucker. My stove isn't even 2 years old and the glass cracked on top from use and King and State does not want to cover it because they can't fix the problem. I will never get the warranty again nor will I ever shop at the Brick because of this. King and State is the worse company ever too, they never return your calls, horrible customer service... All they do is try and not help you hoping you'll just go away and they can keep your money.
Stick with the manufacturers warranty and take the risk after because this is nothing but a waste of time, money and a huge headache!
simply put repair company the brick use for appliances SUCK AND SHOULD BE OUT OF BUSINESS waited 6 weeks for a part for them to bring the wrong part and have another 6 weeks I called company and payed out of pocket to fix my dryer and it was fixed in less the 24 hours and they fixed the mess the the brick guys left behind
In case you haven’t figured it all out yet…the warranty and repair company are both owned by The Brick! It is a huge scam they have going…and clearly needs looking into! The Trans Global appliance service company…comes out to basically pretend to fix something, Then you figure out it’s still broken and have to start a claim all over again . So the cycle goes 1-2 times more until…the low ball offer to receive an in-store credit only… towards a new appliance, that is less than 2 years old! You shell out more cash to replace an appliance that is completely fixable! This happened to me TWICE! Once was my Electrolux washer …and the other is my Electrolux Icon All Fridge! My fridge is only 2 years old at the time I make my claim! Trans Global sends out a repair man..,he orders parts we supposedly need! This takes 8 months of several follow up calls, waiting for these parts! Finally repair day comes parts are in…guy comes out supposedly fixes problem in 15 minutes! Wow we have been waiting 8 months without a working fridge for a 15 minute repair? If it sounds to good to be true it is! Guy leaves…I give the fridge 3 hours to cool itself! Nope! Nothing! Big surprise still broken! After many more calls to King and State …I hire 2 repair guys myself! Within minutes .. without even looking at the fridge yet…they know it’s the compressor! Yup you guessed it…we waited for 8 months for parts we didn’t even need! Sent photo of the issue to king and state and called them out on the scam…they have going! Still waiting for a resolution but…the moral of all of these stories is…DO NOT EVER PURCHASE FROM THE BRICK AGAIN! RUN AWAY NO MATTER HOW GOOD THE DEAL MIGHT SEEM! GO ANYWHERE ELSE…Also LEONS IS THE SAME COMPANY SO AVOID IT AS WELL!
I have the exact same problem. Guy comes in takes a picture of the sticker in the fridge. Asked if he was going to at least take a look to see what the problem is, his reply was that he is so experienced that he just has to open the fridge to see that the compressor is gone. A month later comes and changes the mother board saying I have the compressor in the vehicle but the mother board will fix the problem. Fridge in same condition as day one. So frustrating.
I heard the horror stories and find like a mirror of my situation-Laundry center -8 month no parts same stories -neither Bricks nor king and state take any responsibility-i will report TO BBB and taking my lawyer to sue them.
My tv broke and it took forever just to get to a working number for kingand State the brick needs to get a new company for there ext warranty as they don't even have a working number on the warranty papers the number is out of order I emailed and emailed King and state finely they got a repair guy to come get my tv .who told them the tv is not fixable so again I have had to try again and again fine they offered 350 credit at where I got my tv the brick I told them that's a bs offer cause they would have paid the repair guy upto 600 to fix it as he told me.but yet I get 350 I was told nothing I did or do will get me more so I had no choice but to say yes .then I was told the credit will be at the brick in prince george bc where I got my tv with in 48 hrs well that was over 4days ago ..oh and I only have 30days to use the 350 for a tv or I get nothing ..B.S..again and now I have not received my credit and I can't not reach them again I waited for over 3 hrs on hold on one call ..what bs ..now I don't know when this 30days starts if it's when I agreed or when the brick receives the credit but if I don't get a tv soon I am calling a lawyer
Kingandstate is the worst company to deal with. I have a Samsung fridge that keeps leaking water into the veggie drawers. They eventually come out (after numerous calls and emails) and apparently fix it only to have the problem persist after only a month. It’s virtually impossible to get ahold of anyone on the phone and emails are never returned. The brick should really rethink who they pass their customers onto.
King and State is tge worst company to get warrant from. My dishwasher is broken from almost 2 months now and I am still not sure when is it getting fixed. NEVER BUY ANY WARRANTY FROM KING AND STATE.
Won't fix my washer due to parts being worth more than the washer... so the only option is to refund the price of my warranty. So what's the point of buying extended warranty either fix it or replace it.
We purchased extended warranty on 65" Tv. Finally got through to King and State and we're just getting a run around. We have a new Tv lined up with Leon's. The service with King and State is very questionable. Instead of peace of mind forget about a warranty. It's a lot of hassle but I'm not giving up.
Walking from Chicago to Toronto is quicker than getting King and State on the phone and having them attend and resolve to request filled out in their website.