Britex’s earns a 1.0-star rating from 1 reviews, showing that the majority of fabric enthusiasts are dissatisfied with their purchases.
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Coles online
We would like to make a complaint regarding the recent service from Coles online and our weekly shopping order which we have been doing with you for many years. Our weekly order is upwards of $300.
1. Order for Tuesday 15 March 2016 to be collected from Click and Collect at Coles Express Blackburn Victoria. I went to collect our order that morning and only half the order was there. I contacted customer service and was told the delivery person had left half the order at Coles Vermont South. It was then delivered after lunch by mid to late afternoon. So we had to go to get lunch (up to $40) because the food wasn’t here.
2. Order for Monday 21 March had been arranged for delivery here to our office at Unit 10/25-37 Chapman St, Blackburn North between 9 – 12pm. At 11.53am(7 minutes prior to the 12pm deadline) that day a young man from Coles customer service rang to say the delivery van had broken down and our order wouldn’t be delivered until after 1.30pm. He said we would be given a $20 voucher for the inconvenience. We had to spend another $40 – 50 for our lunches again.
We didn’t realise that it had not been delivered by COB and we contacted Coles customer service again early on Tuesday morning to ask when delivery would be only to be told you had cancelled the order. Which we didn't do!
We then received a notification from you that the order [protected] had been cancelled. Which was not authorized by us and we have no idea why you would have cancelled the order when we were advised by you it was going to be delivered on Monday afternoon. We then had to go to the local Woolworths supermarket to purchase lunch items for the rest of the week. As we are a small business we arrange lunches for our staff to stop someone having to do this.
We would like some other kind of compensation from Coles for the inconvenience you have caused us and we would like feedback from yourselves as to how we can stop this from happening again. It is just not good enough from a company as large as yourselves to do this. We will just change our online shopping to Woolworths. Which we prefer not to do.
I look forward to your urgent reply to this email.
Regards
Alicia Nowell
Office Administration Manager
Building 10, 25-37 Chapman Street
Blackburn North VIC 3130
Australia
Ph: [protected]
Fax: [protected]
Is Britex Legit?
Britex earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Britex.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Britex.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Britex.com you are considering visiting, which is associated with Britex, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Britex as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Britex.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Britex.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The britex.com may offer a niche product or service that is only of interest to a smaller audience.
- Britex protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Britex. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Overview of Britex complaint handling
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Britex Contacts
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Britex phone numbers1800 804 9731800 804 973Click up if you have successfully reached Britex by calling 1800 804 973 phone number 0 0 users reported that they have successfully reached Britex by calling 1800 804 973 phone number Click down if you have unsuccessfully reached Britex by calling 1800 804 973 phone number 0 0 users reported that they have UNsuccessfully reached Britex by calling 1800 804 973 phone number+61 3 8892 4804+61 3 8892 4804Click up if you have successfully reached Britex by calling +61 3 8892 4804 phone number 0 0 users reported that they have successfully reached Britex by calling +61 3 8892 4804 phone number Click down if you have unsuccessfully reached Britex by calling +61 3 8892 4804 phone number 0 0 users reported that they have UNsuccessfully reached Britex by calling +61 3 8892 4804 phone number
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Britex addressUnit 10 / 25-37 Chapman Street, Blackburn, Victoria, 3130, Australia
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Britex social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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