British Airways
Reviews and Complaints

A cautionary tale and note of assistance to all those who have suffered the misfortune of travelling with British Airways and experiencing their unique brand of so-called Customer Service:

BA are an unmitigated disgrace when it comes to customer service and they totally ruined our wedding and honeymoon travel.

My wife and I suffered an appalling trip at the hands of this company and Mr Keith Williams, CEO, and his management could not be more disinterested.

We suffered rubbish on the floor, rude and ignorant BA staff and no food in the Lounge at Gatwick. We had no working entertainment screens, broken seat tables, faulty seat controls, rude and ignorant cabin crew, burned food, an hour wait for dinner and another hour delay being served at breakfast; not to mention the insects, yes, insects, in the seat arm compartment. All this in First Class.

I suggest writing to the following in the hope you have better success than we did. We found emailing them daily was the fastest way to elicit a response. Start with an email to Mr Williams, copied to all. That should provide some response. Good luck.

keith.x.[protected]@ba.com
americas.[protected]@ba.com
amy.[protected]@ba.com
andy.[protected]@ba.com
ben.[protected]@ba.com
company.[protected]@ba.com
Glenda.[protected]@ba.com
[protected]@contact.britishairways.com
helen.[protected]@ba.com
Helena.[protected]@ba.com
international.[protected]@ba.com
investor.[protected]@iairgroup.com
james.[protected]@ba.com
Lynn.[protected]@ba.com
Mary.[protected]@BA.com
media.[protected]@ba.com
media.[protected]@iairgroup.com
michele.[protected]@ba.com
michelle.[protected]@ba.com
[protected]@iberia.es
[protected]@oneworld.com
radhika.[protected]@ba.com
Sanja.[protected]@ba.com
sarah.[protected]@ba.com
shareholder.[protected]@iairgroup.com
silla.[protected]@ba.com
steve.[protected]@ba.com
tehreem.[protected]@ba.com
tobias.[protected]@ba.com
willie.[protected]@iairgroup.com

British Airways, along with Chase Credit Card Company has misled the American Public with false advertising for their credit card. Here is the evidence:

1. www.chase.com/britishairways is the URL for the credit card that British Airways is advertising.

2. A few months ago, their advertisement stated that if you subscribe to the card (which costs $95 a year); and spend a $ 5000 in 2 months - you would be entitled to a free ticket worth 25, 000 miles.

3. I subscribed to the card and spent the required amount of money. I received an email from Chase informing me that I am now entitled to this ticket.

4. My girlfriend did the same thing and subscribed to her own card.

5. When we went to procure the "free" ticket, we were horrified to find out that BA had added $ 528.84 for taxes and 'fees'.

6. An economy class ticket on BA to London from Washington Dulles travelling in November 2011, was being quoted at approx. $ 720 on various websites including their British Airways. Those included all fees and taxes.

7. This then meant that the "free" ticket's value for getting their card, was actually less than $ 200 and after you deduct the cost of the card at $ 95 - the actual value of their ‘free’ ticket was $ 105.

8. In order to then 'select' a seat, which is normally standard for all airlines at no additional cost (including BA on their site) – because this was a ‘free’ ticket I had to pay an additional $ 60 for the seat!
9. So, the net savings for the "free" ticket that BA was advertising ended up at a whopping $ 45!

If there was ever a false advertising and an intentional misleading of the public - this is a great example. This is a rip off and they need to be stopped.

Our issues center on Heathrow Terminal 3 to Terminal 5 transits, lost luggage, rushing long distances and poor assistance with wheelchair/special needs.

From our experience, we are concerned that the Olympics in 2012 will be a shambles, for anybody transiting through Heathrow. Our holiday was ruined by the fact that our baggage did not make the flight on both legs of our journey. BA should not permit bookings with less than a two hour transit, especially with baggage transfers through Terminals 3 and 5. On the onward journey, our schedule gave us an hour and a half to get to the Terminal 5 gate for Rome, but the flight was delayed by 10 minutes and there were additional delays in getting to the aerobridge due to congestion, which effectively left us with less than an hour to get there, including waiting for the bus, train and walking long distances. (I had contacted the cabin crew an hour prior to landing to see if we could move nearer to the front for landing, but they assured us that we'd have plenty of time.)

I literally had to run to make the next flight. My wife could not run for medical reasons, and I had to ask the ground crew to wait for her. The amount of walking involved was unrealistic after a long-haul flight of this kind. To make matters worse, our baggage did not make it to Rome, and as a result, we had to wait in the airport for the next flight, which was effectively a 3 hour delay. This meant that we missed our excursions for the day.

We wanted to avoid the same experience on the return trip. We had planned a short break in Singapore and we wanted to avoid our baggage being delayed again, so we tried to call BA. It was impossible to get through on several occasions. We contacted our travel Agents, Flight Center who told us that BA would not change the Aberdeen flight to an earlier flight without paying about 210 Pounds Sterling from memory, as 90 minutes was considered sufficient time for the transfer. We decided to take the chance, but ordered a wheelchair for my wife to avoid the stress (she has cancer) of a repeat rush between the terminals. The check-in staff at Aberdeen Airport were very helpful. They advised us that we would be met at Heathrow with a wheelchair and they even gave us a seat near the front to avoid delays in getting off the flight. While we were booking in our baggage, the check-in person told us that there was an alarm that stated that our baggage could only be checked through to Heathrow because the transit time was too short. She made a phone call and was told to check it through to Singapore anyway. We told her that we had made every effort to get an earlier flight, but was advised that we had plenty of time.

We got to Heathrow exactly on schedule but there was nobody to meet us. We walked to the information desk near the gate and they advised us to wait at the seats for a wheel chair, explaining how tight our connection was. 12 minutes later, one of the air hostesses came up to us and gave us a wheel chair and told us to hurry or we'd miss our flight. The attendant at the customer service desk told us that he had phoned through to Terminal 3 and that there would be somebody waiting for us. When we got to Terminal 3, we checked at the Special Assistance desk after getting off the bus. Nobody knew about us, and they had to organise a wheel chair. This took another 8 minutes. By the time we got through security, we only just made our flight, only 5 minutes before the scheduled departure time.

When we got to Singapore, we waited for our baggage. It hadn't made it (no surprises there) and we contacted the lost baggage department. They were extremely efficient. Apparently, this is a daily issue with Heathrow, and there were approximately 12 people with the same problem. It appeared that most (possibly all) had transited through Heathrow. They assured us that our bags would arrive the next morning. They actually arrived at our hotel room at 10:30pm the following night, and we had two nights in Singapore, so effectively we had them for the day we were checking out. My wife has a fuller figure, and it's almost impossible to get swim-wear for her in Singapore, especially with the 35 pounds we were given. We booked in to the Marina Sands Hotel, and one of the attractions was the infinity edge swimming pool on the roof. My wife never got to use that because of the baggage delays and the fact that she slept in on the final day.

So we're really not very happy with BA at the moment. The service on the flight was also mediocre. The highlight was the last leg to Australia, and the service was much better on this leg. It was a Qantas code share.

To end on a positive note, BA's coffee improved dramatically between the outgoing and return flights. On the outgoing flight, it tasted a bit like a mild detergent solution. It was the worst beverage described as coffee that I'd ever drunk.

Dear Sirs,
This is to report to your company an unexpected, outrageous, unreasonable, antisocial behavour of a member of your staff and this is of lady Shilta Hill at JFK airport on the 1st of May, 2011. It is true that only one ugly, arrogant, rude impolite “professional” is needed to spoil the good image of British Airways and to make two passengers unhappy. The said lady was responsible at the final boarding point for flight number BA flying from New York to London Heathrow.

We were ready to get on board, my wife has already gone through and lady Hill has decided that my bag was not of the right size. This is the bag that I brought all the way from Cyprus, through London Heathrow, to New York, to Miami and back to New York. She looked at my passport and she whispered (ha Cyprus) and she got furious. She was shouting and yelling and pointing at us as if she was an army commander. I guess it was her colonist syndrome.

I consider this as a personal humiliation and a clear case of racism as the lady continued on her temper and started threatening and blackmailing us that she would live us behind.
I do not care...
This is my flight (…I have the power.. I do whatever I want… you bloody foreigner..you bloody Cypriot, .. this is how she sounded in my ears)
I know immediately when I see a bag..
I will send you back..
You have to pay now..
Sit there..

I have politely explained to her that we have checked in, properly and the gentleman at the checking point was satisfied. He has actually twice checked our bags and he was fully satisfied. I have suggested to her to talk to the gentlemen and she agreed to call him upstairs to confirm that this was the case.

I have also explained to her that the bag fits perfectly in the measuring box, it was only because we bough a couple of duty free items and a bottle of water that made the bag look a little bit baggy but she kept shouting.

As an old client of British airways I felt so much humiliated especially when she was weaving her hand towards me like I was a school child.

I will certainly wait for your response, after you “thoroughly” investigate the case, I keep names of other passengers who were there when the lady was performing and demonstrating her power and I reserve my rights as the case is a real case of discrimination and racism but it is also a case of humiliating somebody because.

I have explained to the lady that I had a surgery a few days ago and I was not allowed to lift any weight and BIG bags so that I could show her that the bag fits perfectly okay in the box but the gentlemen downstairs have checked that already but she kept shouting, I could not go n with her as she used her POWER to blackmail me.
Looking forward to reply
Best regards
Panteleimon Makris

British Airways 680 Class S on Tue, 15DEC2009 at 16:20
You all know these guys! They'r rude, not gentle! Don't even think about to fly with them, you'll regret it...
They were 1-2 hours late.When I got into the plane, I saw that there was no seatbelt on my seat! Even they had 2 extra hours for maintenance, I couldn't manage the check seats! And when I told them this, they replied me it'd take extra half an hour to change it or I'd change my seat. They behaved like it was not their responsibility! At the end of course I had to change my seat...

we three passengers 1)venkatachalam k.v. dr.ticket code no5L5MEH2)mrs vidya venkatachalam.ticket code 5L5MEH3)IYER JAYASHREE MS ticket code no 7DXB3P were to travel by BA 198 on 11th may 2011.our flight was taken off at 1.20 pm at mumbai airport.after 2 hours of running in the runway we were informed the owing to technical faults we shall be taken back to mumbai airport.after 3hours of frustating wait we were served a very mediocre food of sndwiches and maaza &potato chips.they didnt try to put us into next flight of air india with the excuse the flight was full.eventhough business class tickets were available.then they announced that there no flight available overnight.we were all put in a hotel for a overnight stay.nextday morning we were called to mumbai airport and british airways people dumped us in the kingfisher airlines fight IT 0007 departing at 1 pm.our baggages were cheked in throughout to edinburgh the connecting flight being BA1462 from london to edinburgh.but we were not given the boarding pass of the flight BA1462.we reached london when we reached the departure of flight ba 1462, we were informed that our reservation were not conformed and the flight is overbooked and they refused any seat in the flight and we were given the next flight on nextday 13th may 2011 morning 6.30 am flight ba1432.we were asked to claim our baggage.but the baggage was already transferred tothe storeand we were again denied the delivery of the baggages.so we were without any spare clothes etc we were put in a very lousy hotel ibis overnight.we had to refresh ourselves next day morning without any spare clothes and necessary essentials.then we travelled by the light ba 1432.inshort these are the hazels and great difficulties we had to face because of british airways faults.we request you assess and consider the said complaints and pay us proper compensation.
DR venkatachalam k.v.
mrs vidya venkatachalam.
ms iyer jayashree.
my email id is [protected]@hotmail.com kindly reply me.

I recently booked a flight for my 87 year old infirm Mother to travel to London Heathrow from Malaga on 20th May. I selected Departure and Destination airports by name and was delivered a list of flights one of which I booked. I checked the price and details and time and paid. I noticed a couple of days ago on one of their reminder emails that the flight was indeed going to London Gatwick not London Heathrow. I went to the website and made another selection using the same criteria as normally if there is no routing from one place to another there is no option to select flights. However on BA's website you ask for London Heathrow and they give you flights to Gatwick! I called customer services to see what could be done but they told me they don't fly Malaga to Heathrow anymore and haven' for 3 months - I asked why there was still an option for Heathrow from Malaga and why they gave back flights to another airport? I was not given a satisfactory answer, told I could change the time of the flight but would have to pay £150 on top of the £105 I have already paid for the flight. Their customer services rep was officious and unhelpful and told me his senior manager had told me to tell him that he would only say the same and on that basis would not come to the phone. At least they could change the flight to earlier in the day without charge for an elderly and frail person! The current flight arrives at 8pm (equivalent to 9pm Malaga time) and the journey is over an hour back to where she lives. I think it is a disgrace.

I am an Indian citizen and I booked a flight on British Airways.com for a return trip from Rio de Janeiro-via Sao Paolo- via London Heathrow-to Dubai on 11 May 2011. The local airline from Rio to Sao Paolo was on Tam airways. I got my 2 suitcases checked in all the way to Dubai at Terminal 2 of GIG (Rio) airport. At the gate (31), I was not allowed to board because the gate agent said that I needed a UK Transit Visa to make the 3 hour stopover in London. The agent at the check in didn't tell me that. I was told to wait while the flight left.
No where does BA state that a transit visa is required, not on their website before or after making my booking and they took my credit card payment, not in the e-Ticket, not in the email they sent at purchase, not in the email they sent 1 day prior. They can read out their tailor-made response that it is the responsibility of the customer to get the required "travel documents" but that does not mean visa. I have made the trip of Dubai to USA a dozen times, via London, Frankfurt, Paris, Amsterdam and no one required a transit visa (Tv), not even in London. So, how is one to know that the Tv is required for non US/Canada flights? How is one to know that US/Canada is special while the other countries are not treated specially?
Should not BA inform their customers that there is a possibility that a Tv is required for UK? Even on the BA website, they only tell you that you need visas for the final destination (on their page where you can enter port of entry/exit and citizenship.)
I was not the only one who was fooled by BA. There were 2 others at Rio airport on their way to India who were denied entry to the flight. They were merchant marines and their company had booked them the flight. So BA fooled a company involved in travel and shipment, not just individuals who didn't know all the laws of the UK.
When my wife called, they say that an "Alexander" apparently called and asked for passport information on the 9th. We didn't call BA or never received a call from BA. This is a lie that they fabricated and has posted on their customer case file, to be able to later claim that they did their part. Why didn't they just send me an email about the visa, after all they sent me an email saying "We are looking forward to welcoming you onboard flight BA0246 from Sao Paulo (Guarulhos) Terminal 1 on 11 May 2011 at 16:15."
If I had known that BA required me to get a Tv, I would not have chosen BA. So BA hiding information makes them a liar and a thief because they are deceiving customers into buying their tickets and then not refunding their money after being denied service.
TAM agents gave me the run around. First one said that she will help put me on a Rio-Sao Paolo-Johannesburg-Dubai flight. Then she stated that she cannot do it for free, I'll just have to purchase the new ticket. They also told me to go to BA counter in Terminal 1 from Terminal 2 where TAM is at. Guess what? No one at BA counter, because they only work a few hours during the day when they have a flight out of Rio.
If you call BA on the phone and you get to be put on hold. They only work 9am to 6pm.
If you go to purchase a visa from the links on BA website, they send you to WorldBridge Service, owned by CSC Computer Sciences Corp, some big corp in bed with the British Government. This is just a way for the British Government to fleece passengers using a service that they already paid for, passengers who are just passing through their airports without staying, when they have already paid all the fees. They fleece and inconvenience passengers by putting them through more bureaucracies when all they are doing is trying to go from A to B and don't care about UK or stopping over there.
I called today (12 May) and talked to Constantine with a German accent (BA customer service is out of Germany) and after wasting my time, he finally transferred me to Christine Dujour, the Supervisor. After much arguing back and forth and her repeating the party line printed out for her, she said that she refuses to give me the refund. She can refund the airport tax minus the $30 service fee. She behaved very unempathetic and unsympathetic the whole time. It is almost like talking to a robot.
I am cancelling the payment on my Visa credit card for this purchase because I feel as a customer that BA lied to me, failed to give me a service for something I paid for, withheld information from me which they had the responsibility to do.

We were booked on Comair/ BA 6292 on March 26 2011 from Livingstone to Johannesburg. When we checked in no comment was made on a delay. After the SAA flight from Livingstone to Jnb had departed we were told that the flight would be three hours late in arriving. To cut a very long story short, the plane did not arrive for nearly five hours, we boarded a Kulula flight which had NO FOOD on board, we had not been offered one single thing to eat or drink by BA groundstaff, they had volunteered no information on the delay nor the whereabouts of the plane. My children had by that time gone for nearly 12 hours with no food- there was nothing to eat at the airport and over 100 people waiting for the plane. By the time it turned up, via Victoria Falls in Zim, we were all worried about missing our overseas connections. The (unpleasant) flight crew told us arrangements had been made to expedite our baggage at OR Tambo but on arrival we were not even parked at a gate- we were stranded taking a bus to the terminal. By the time I got to the in transit desk the SAA agent gave me boarding passes (I am an elite flyer with the Star Alliance) but told me that if my husband did not hurry to book in the luggage we would miss the flight. The luggage took half an hour to come by which time we had missed the last boarding call. SAA at that point said it was up to BA to sort us out. We went with the agent to the BA ticketing counter where upon we were told we would get "nothing" and that their obligation to us had ended when we got off the plane! She rudely said we should have been given vouchers by the ground crew in Livingstone! By that time we had missed our connection to London and our ongoing flight to Canada. I have written to COMAIR with no response, written to BA to ask for a document to send to my insurance company for us to make a claim for the $1, 600 it cost us to spend a day in a dreary airport hotel in Johannesburg with three tired children. Shame on you BA, never again. I will stick with the Star Alliance and wish I had made the connection with SAA.

CUSTOMER RELATIONS.
British Airways Plc.,
PO Box 5619, (S506)
Sudbury Suffolk CO10 2PG UK.
Tel.: [protected]
Fax. : [protected]

British Airways Plc Ref: 7481917

Tuesday, 13 April 2010

Dear Madam.

Thank you for answering on behalf of Mr. Willie Walsh.

I arrived at Calgary airport 27th May 2009 after supplying oxygen request forms exactly as requestedand British Airways Plc. The form was co signed by my Medical Doctor as requested.

British Airways Plc. let me go in to the airport lounge duty free area.

Staff then refused to fly me, asked me to get another form signed for a lesser oxygen level than 4 litres per minute.

I was then told by British Airways Plc staff that may fly me the next day?

I had no choice I went on another airline with Bacteria masks flew over 9 hours using face masks which caused me great stress.

I flew again with British Airways Plc. on 13th September 2009 again form filled for 2 liter flow oxygen.

Oxygen supplied on that flight was not sufficient to fullfill the 9.5 hour flight.

On 13th September 2009 there was only only one bottle of oxygen was supplied for 9 flight.

On 29th September 2009 flying with British Airways Plc. again only one bottle of oxygen supplied for the 9 hour flight.

Previously letters asked for assurances from Mr Willie Walsh that my needs would be fulfilled was not met or to be.

So lack of response in letters was the very least of my issues with British Airways Plc.

I have reported to the airline authorities at both Heathrow and at Calgary that British Airways Plc. failed me badly.

No response no change.

As a disabled person with peak flow less than 220 with Asthma COPD Bronchitis and low immune system.

British Airways Plc. has failed to meet my needs as a fair paying passenger and as a disabled person.

British Airways Plc. staff knew on the very first flight I was flying to my mother’s side afetr she had a stroke.

So lack of caring letters, is it about the 1100.00 CAD I paid for the alternative flight British Airways Plc. refused to fly me on?

Is it about the fair I paid British Airways Plc. to take me safety and consideration to the UK. and they did nto fullfillt heri contract with me.

I wrote letters in hope that British Airways Plc. would make sure they never put another person through that hell.

Can you imagine how much stress lack of oxygen can cause an oxygen deficient customer who is in need of it?

British Airways Plc. not accepting responability is weak company hiding in theri fear and thinking prestie is more importantt han caring about customers well being.

Not accepting responsibility is a sign of a coward’s actions and honest reflection of CEO poor lack of spiritual values and of him not caring.

I did not expect too much from British Airways Plc. just the oxygen I requested on the British Airways Plc. forms supplied.

I at least hoped British Airways Plc. would at least get it right the second or third time of flying with them.

Sadly one bottle of oxygen will not give constant 2 litre oxygen flow rate for 9 hours.

How many times do you need to be told after all you are supposed to be the airline experts and professionals?

Will it take a person dying on a British Airways Plc. flight due to lack of oxygen before British Airways Plc. or other people do some thing about it?

You’re sincerely

Mr W D Lindseth

Some friends of ours just took a trip to India so that they could adopt their young son. While they were there one of them became seriously ill and spent some time in hospitals there. Their new son also suffers from a heart condition in which he required oxygen for the flight home. Due to mom's illness, they needed to return to the States immediately so that she could recieve medical attention. When they called the airlines to see about switching their flight, they were informed that it would cost them in the thousands to make any kind of changes. After many phone calls that led nowhere they were forced to take a flight with a different airline and were not able to get oxygen for their new son. Both have returned and are doing better, but when trying to seek out a refund for what was cleary a medical emergency, they are unable to do so because of British Airways policy. It seems they may be one of the few airlines that operate like this. I think it is very sad that when a family was most in need and after they already had thousands of dollars of their money, they were so inflexible and unkind.

me and my husband are pensioners went to the united kingdom for a much needed holiday that had taken us a long time to save for because they are doing this, all other airlines have concluded refundsin dec2010 and got caught up in the snow story
we lost three days of our holiday plus the seats we had paid extra for, on our return we asked our travel agent flight centre south africa to put in a claim for us which they did, we phone them on the 20th april to find out why our claim is taking so long, they said that british airways would not cooperate with them the reason being they are merging with iberian airways and they will look at claims when completed, is this aruse so that the company can say they are no longer ba and wont pay, why must we suffer

I travelled London-Mumbai last time first class. The overall experience left me feeling that travelling in First was not worth paying the difference for once I was on the flight. The inflight entertainment was down on both legs of my travel and food was poor. I didnt bother complaining as nowadays there doesnt seem much point. Just have to make sure you do not invest in that choice again. Yesterday I travelled business class on the same journey. I skipped dinner since it was late and asked if there was simply some ice cream. The Stewardess informed me she always carried some. Later I was served another desert not of my choice at all and there was no mention by her of the ice cream. I had skipped dinner hoping breakfast would be served in about 6 hours and on the menu card a good choice was presented. However on being served breakfast we were informed that there was only going to be continental breakfast available and that the option of scrambled eggs with mushrooms was not available afterall. Actually I arrived more underfed than if I had travelled in economy. It was an hour through baggage/ customs and another hour to my hotel and I did not feel as if I had travelled a higher class of cabin at all. Next time perhaps I will try a lower class since in my experience of travelling with BA these days there does seem to be more of a genuine and consistent effort to keep customers satisfied in those cabins.

Hello,
This is to compain about the poor services and non coopertaion received aboard the British Airways flight BA118
my ticket number being : ETKT 125 [protected] from BENGALURU to LONDON LHR on 20 MARCH 2011.
the staff onboard suggested i keep my seat UPRIGHT for the whole duration of the flight that is TEN HOURS so as to not cause discomfort to the tall gentleman in the seat behind mine. They refused to heed my request for different arrangements and suggested i switch seats when i was infact travelling with my business associate. My flight was acutely UNCOMFORTABLE and has left my back quiet sore. Also the tone of voice and body language of the attendant was rude and inappropriate. I am very disappointed and have decided not to travel with British Airways in the future and I shall recommend the same to family and friends. This is not the treatment we expect from a reputed organisation and we hope you do something about it.

Sekhar.D.S
[protected]@sfsequipments.com

People were very rude! I had a broken seat an a full flight from L.A. to London. We had a near crash landing... below are the photos of the roof that broke because we hit the runway so hard. Our pilot Pulled in front of another plane on the runway and both planes literally skidded to a stop! (photo also below) We asked for a snack and they told us "we are out, you snooze you loose" To make it all worse they dont even have anyone to complain to, just an email but Iv never received a response...

Hi
I am writing about british airways airline. I was on my hoiliday to india in last month (november). The time I was checking In from glasgow to delhi the staff was very helpful and had a good skills about customer services. On that time my weight in main baggage was about 28kg each bag. The staff never been overcharged from me and without any hesitation i checked in. The time I was coming back from Delhi on 30th November with Flight no. BA142 at 3.30am in the morning the staff at the delhi airport was so cheecky and not happy to help. I had to wait in long queue to check in. The time went on the counter Gourav mehta was on the counter and he was looking in the rush to check in. the way he was speking with the other customers and also with my group he was so cheecky. and after that he made a point i have to pay for the extra weight in the main baggage eventhough my weight for the main baggage was same as last time what i had from glasgow to delhi. Where at glasgow airport there was no objection with weight at delhi they were looking for extra money for same weight. When I asked for manager He said I had to wait then he call another member of the staff his name was Rohit Gupta. He present himself as a manager to me. I ask him are u manager? He say No. I says to him I want to speak with manager and he said I had to wait about half an hour to 45 minutes to speak to the manager. I think that is ridicolus such a big airline there is no manager available to talk to the customers. I waited about 0.30 minutes but there was no sign for manager then I decided not to wait longer and i Decided to pay rs 4230.00 for both bags and i will never will fly again with BA.

A minimum expectation when booking this flight with BA is to have entertainment for the duration of my flight of 11hours. When I reported the monitor was not working and your crew member Tony reseted it several times. After the last time I had to go find him to ask what he was going to do next and he responded that there was nothing else he could do, as the flight was very full and the only seat available would be 38E or 37E (can't be sure but it was one between 2 people and another row of seats infront unlike where I was seated in 40E ( no seats in front and plenty legroom) which I'd pre-booked online specifically to get comfortable legroom. I received no apology for the inconveneince from Tony only "Do you want to talk to my boss (Helen)" and brushed off. Also when i asked if bus class was also full, he abruptly stated that even if it wasn't he couldn't move me there. Does your staff receive no training in dealing with complaints?

So i was basically left with a Choice of a worse seat or not having entertainment. Clearly your equipment is not regularly checked, and yet no extra entertainment units or repairs are made possible.
My colleagues' seat beside me 40d was duck taped in order to keep it up!?!

Another few things that occurred on this flight: On take off the lights were left on, during flight the lights went on and off randomly a few times, seemed unlike the procedure I'm used to seeing on flights, and to top off a bad experience, during the 20 minute descent a loud alarm went off for about a minute. No communication was made after to explain what that was about . All these things gave an all round impression that a) procedure is not very important at BA b) your planes are not very well maintained ( at least not the parts your clients get to experience)

My family flew from Washington Dulles (IAD) on British Airways. Our seats had bedbugs and my daughter and I each sustained 40+ bites during the flight. When we complained and I showed a flight attendant my blood-covered hand, he started taking the seats apart and trying to swat them. We flew the remainder of the flight with the lights on in an attempt to keep the insects at bay. Anyone who has received bedbug bites knows they are intensely painful both itching and burning concurrently for several weeks. Needless to say, it ruined our vacation. British Airways offered only $400 each for pain and suffering. We refused as too little.

Went to check in over 3 hrs early told we had to wait before we could leave our baggage.Went again to check in then told we had been downgraded from World Traveller plus to world traveller, we booked our flight in April 2010 for Nov 10 British airways they told us that they overbook seats for passengers that dont show.SO WHAT if they dont show you still have their money.We had a 9 hr flight my partner was put back into World traveller plus but I had to sit in ecomony BEWARE OF BA they are very immoral and they want to compensate with $163 Aust only to use on their airlines within 12 months I dont think so and BA I will fight for my rights.

I have got one e-mail from the British airways courier company limited. I don't know weather this company is real or fake. So I am putting the e-mail content to aware common people and the British airways company so that the concerned agency will take the appropriate action.
Please see below the detail:-

British Airway Courier Delivery Company.
57 Euston Grove, Ring wood
Hampshire BH24Ifb
London, United Kingdom.

Welcome To British Airway Courier Company Your Parcel Is In A Safe Hands (Call Telephone: +[protected])

Greetings to you, from British Airway Courier Delivery Company.

We are proud to inform you that, your certified winning parcel containning a cheque and a prize winning certificate has been registered with this company, which is to be delivered to your residence, as instructed by our affiliated.(Lottery Board Organization).

Who will sign to collect the parcel upon delivery? include a phone number of this person to enable us call him/her when we gets close to your area.With this information, we would be able to dispatch your parcel immediately. We will only deliver the parcel to the address you have given us and we will only hand over the parcel to the person you will assign to sign for its collection. This individual must have a valid identification of him/herself as proof.Also we do not allow customers to send their friends or relatives to pickup their parce ls on their behalf, due to security reasons.

British Airway Courier Delivery Company has gone through a transformation from a mere quoting method to becoming an essential tool for shippers, entities who perform projections and inspections, and the general public We make it simple. By standardizing the British Airway Courier Delivery Company. of rates, hence British Airway Courier Delivery Company. has put the world in your fingertips. We are not a broker, we are licensed by the Federal Maritime Commission as a non-vessel operating common carrier ( N.V.O.C.C.) to produce original shipping documents, and we are licensed by the Federal Aviation Administration under the TSA as an indirect air carrier (I.A.C.) to engage in air cargo worldwide, therefore we can leverage our technology with our experience to save your money and serve you on a global basis.

The British Airway Courier Delivery Company., items are priced according to the tariff zone of the destination country, volumetric weight (1m?= 2.5kg) of the item, additional services selected and in accordance with the value of the parcel.

PARCEL CONTENT
Parcel No: 1090
One copy of Endorsed Eligibility Winning Certificate.---0.20kg
One Box Of parcel Worth Seven hundred and fifty thousand Pounds(cc)-------0.30kg
Affidavits of Certificate------------------------ 0.10kg
Copy of Proof of ownership--------------------- - -- 0.10kg
Color of parcel: ------------------------------ Brown.

NOTE : Below are the mandatory charges that you are required to pay to enable us courier your certified parcel to you. You are allowed to choose one of our three specified shipment options for your location and send you option back to us. for us to provide you with payment information on our you are to make payment for the delivery of your parcel.

Do confirm your delivery address and indicate/choose your specified shipment option below and send it to this office Via email within 24hours.

SHIPMENT REQUIREMENTS
Please find below our charges

______________________________
Normal class delivery: in 72hours
______________________________
Mailing /freight cost £100 .00
Insurance Fee £42 .37
Vat £10 .00
TOTAL £170.37 GBP
Coverted to india rupees :10, 500 INR

______________________________
Premium class delivery: in 48 hours
______________________________
Mailing /freight cost £108 .00
Insurance Fee £92 .00
Vat £40 .34
TOTAL ...£240.24 GBP
Coverted to india rupees : 15, 500 INR

______________________________
First class delivery: in 24 hours
______________________________
Mailing /freight cost £120 .00
Insurance Fee £100 .00
Vat £54 .00
TOTAL ...£256.00 GBP
Coverted to india rupees : 20, 100.INR

EMAIL FOR CONFIRMATION OF DELIVERY AND YOU PLEASE CALL ON US NOW (+[protected])

RECEIVERS NAME:

DELIVERY ADDRESS:

COUNTRY:

MOBILE NO:

DELIVERY OPTION:

Note: We have undertaken an insurance cover on your parcel incase of loss, damage or theft of your highly sensitive consignment, for we do assume all responsibilities incase of any eventualities as regards to your parcel.Be informed that this company do not allow Cash on delivery(C.O.D) as all payment must be made to this office before shipment can commence.

Do confirm the delivery address and indicate your specified shipment option and send it to this office via, email. All orders not delivered within Two {2} working days from this communication, will lead to the return of the parcel.

Do confirm your delivery address and indicate your specified shipment option and send it to this office Via email within 24hours. And get back to me so that we can give you mode on how to make the payment for the delivery.

For more information do call the office.

Mr Robert Williams
Mobile Tel: +[protected]
Email : [protected]@live.com
Cheif Dispatch Officer {British Airway Courier Delivery Company}
Signed Management.

Thanks For Using British Airway Courier Company, Your Service Is Our Priority, (Call Telephone To Confirm: +[protected] )

This e-mail is intended only for the above addressee. It may contain privileged information. If you are not the addressee you must not copy, distribute, disclose or use any of the information in it. If you have received it in error please delete it and immediately notify the sender...2010 copyright(c)...