Sun Country Airlines
Reviews and Complaints

They only have single flights between destinations. Once a flight is missed or cancelled, you are on your own to find accommodations. I once had a connecting flight with SC on my way from India. There was a little delay to clear customs and the flight left. They did not have another flight for 2 days. How stupid? A busy route between Chicago and Minneapolis did not have flights for 2 days. Never fly the stupid airline.

We tried to book a flight through the Sun Country Airlines website. Halfway through the transaction a pop states "we (Sun Country Airlines) are unable to complete the transaction at this time". Two weeks later we tried again and were successful in booking our flight. Upon completing the booking transaction of the flight on our second attempt, we received and email telling us the conformation number and other various information relative to the successful booking. When we paid our credit card bill at the beginning of the month, low and behold Sun Country Airlines had completed the initial transaction but unfortunately there was NO email sent to us with a conformation number or other relevant information for the booking. We called Sun Country Airlines and they said we did not cancel our initial conformation within 24 hours so the charge was valid. When I stated they never sent us any conformation regarding the booking that would have allowed us to cancel, they stated it was not their issue and we are charged accordingly with nothing we can do to get our money back. When we contacted the credit card company, the card representative said, "This is a common problem with Sun Country.". Never ever use Sun Country Airlines website to book a flight, they seem to have a tendency to rip off the customer ever so conveniently! Should have gone with Delta as usual, Delta is a much more ethical and honest company to book a flight through while Sun Country Airlines doesn't seem to care if their customers are getting the "raw end of the deal" or not. Shame on Sun Country Airlines for being dishonest.

Sun Country: re my itin. # [protected]

My Citibank m/c invoice shows these Expedia bookings:

Sun Country from EWR-MSP on 7/30/23 for $364.80.

That invoice is correct for 2 persons. Expedia billing shows

the Sun County from EWR-MSP on 7/30/23 for 2 persons BUT also shows a United return on 8/16/23 for 2 persons which is booked twice.

SO my CITI m/c invoice shows a double booking on United MSP-EWR so I called Expedia. They now say I'm booked ( for 2) on Sun Country from EWR-MSP AND the return on United from MSP-EWR. total cost: $720.95. This is correct for this trip IF I'm not double-booked on United from MSP-EWR .

Sun Country shows the 1-way from EWR-MSP for 2 people on 7/30/23 for $326.80 + seats at $38. + total $364.80 for Sun Country. United added more cost-double booked

SO- United shows double booking from MSP-EWR. I called Expedia to cancel one of those two MSP-EWR flights on 8/16/23 and/or correct the bill that shows on my CITI m/c. I don't want to lose the Sun Country 1-way from EWR-MSP on 7/30/23. Please confirm if possible. THX David Ekroth

On July 9, 2023 I was scheduled for Sun Country flight #1953 from MSP to COS - take off at 4:20 p.m from Gate H4. As I was waiting, there was an announcement for another flight that was simply cancelled - no reason given. I was thinking how awful that would be and hoped the passengers would be given assistance with alternative flights to get to their destinations.

My #1953 flight was listed as "On Time" until about 3:40, which would be beginning boarding time, at which time we were informed that our flight was cancelled, that we would be reimbursed for the ticket, but there would be no reschedule of alternate flight. No reason was given for the cancellation. Their answer was that we could try to book a flight with another airline but they were not involved in that. To find another reasonably priced flight to my destination (Colorado Springs or even Denver) on such short notice was not possible. We were given a number to call for Sun Country Reservations (which I tried to call and was put on hold for half an hour after which I gave up.) I had paid for a shuttle from Wisconsin to the MSP airport and was then sitting at the airport with no flight happening. Thankfully, I was able to reserve a seat on another shuttle to return to Wisconsin. However, the inconvenience and expense of all the plans required for this trip, cancelling work obligations & losing income from it, and the lack of provision for any real help - substitute flight, etc. shows an absolute lack of concern for the customer. After arriving back in Wisconsin that evening, I was finally able to reach someone at the Reservation number they gave us. The lady was very understanding and polite, and apologized for the inconvenience, though was still unable to give a reason for the cancellation. She said I would be refunded for the amount of my ticket price, which is good. But it couldn't make up for having my week-long trip spoiled due to lack of replacement flight by Sun Country. Apparently the next Sun Country flight from MSP to COS wouldn't occur until Thursday (4 days later!) And it apparently was not their policy to arrange and pay for substitute flights on alternative airlines. If they wanted to promote confidence in their business, besides refunding the ticket price, they would also offer a free flight for another time, though one would wonder if the same thing would happen again. Lost income from pre-arranged work cancellation would also be nice, but I don't expect this apparently second-rate company to do anything about that. I can't imagine trusting this company again with any flight plans.

Our flight was delayed, at least an hour sitting in the airport and Atlantic City waiting for it to then arrive late in Houston, where we were told to go to D6 and get our luggage and when we tried because we were so late the doors had been locked and we couldn’t go through the glass door to get our luggage on the other side which was just 20 feet away. They wanted the group of people to walk all the way over to terminal C from terminal D in intercontinental airport to then come back to terminal D, and to the same carousel D6 to get our luggage which was ridiculous so some people went out the emergency door, which was just a door that went into the hallway that made an alarm go off which their workers came, and then said they were calling the police and going to have people arrested for doing that they had to walk all the way over to terminal C and ride the tram or something to ride the tram and come back or they would be arrested. These are all senior citizens and it was in the middle of the night. They knew this flight had not come in. They knew they needed to get their luggage there, so why would they not have left the door unlocked to the hallway that we need to go out to get our luggage that was unreasonable and Suncountry should have made contact with the airport to let them know that the flight was going to be late and that door needed to be left open for them to have their passengers get their luggage on D6 when they arrived , they didn’t take care of their customers by making sure that happened

Our group's flight back to Dallas from Cancun was cancelled Sunday June 25 was cancelled without any notice! They said notice was sent but no one from our group received any notice. It was the middle flight of the day (one earlier and one later) so I am sure it was cancelled just because wasn't very full. When calling them to try and get on later flight it was full. Their only answer was they could get on the following TUESDAY flight but they don't help with lodging, food, etc. What a load of crap! They did the exact same thing the week before (one of the parents in our group, told about their daughter's flight the week earlier). The only fights available on Sunday was on American at of course a higher price. We asked to pay for our out of pocket costs and they said they would only reimb. our original return ticket cost. This airline is a JOKE! They should be fined by the FAA! NO ONE and I mean NO ONE should EVER book this POS airline!

When my family of 5 arrived to the airport to return home from vacation we were greeted with a stack of papers saying our flight was canceled. After about two hours we were able to get a live person on the phone, however, were given only two choices. 1. To be stranded in a strange city and state forever and we would be refunded the 168.00 per person ticket price. OR 2. To be stranded in a strange city and state for the next five days and Sun Country would fly us home. I requested to speak with a manager and was denied. I was told there were no other options for my family. I was told there would be absolutely no compensation for any of the additional expenses of food, hotel, car for a family of 5. My children missed their first day of school and my husband and I missed work, all unpaid. The only way to get home sooner was to pay 680 per person on a different airline. This is a HUGE cost difference from the 168 per person we paid through Sun Country. Altogether we were out nearly 4 thousand dollars. We would like compensation for the added expenses.

Hi Customer Service,

My name is Dhanunjay Boyapati, was scheduled to travel on June 1st from Indianapolis to Minneapolis along with my wife Harathi Boyapati and Daughter Samvidasri Boyapati under the reservation Code# 07TRFW , Flight SY500.

Unfortunately the flight on June 1st 2023 got cancelled but had to rebook the ticket for June 2nd and we travelled.

As a compensation they (Customer Service) gave us 50$ each and told us that they would refund the expenses we spent on our dinner on that day. When contacted on the process for claiming the amount the customer service told us to apply it thru website but unfortunately your website couldn't give us a way to submit our claim.

Please let us know how to claim it.

thanks

Dhanunjay Boyapati

1571 Hazy Falls Ct

Westfiled IN

Sun Country Airline, canceled my flight around 3 AM Sunday morning. I left for the airport at 4:30 AM to get to the airport with out seeing the cancelation notice. They canceled three fights this morning. The people on my flight that arrive like I did were upset. There was no help from the airline employees as this was their first flight in the morning. They said they could get me a flight on the 15th. Of course no help with hotels. I am on my own. We got one number to call, automated choices, no options to talk with a person on a Sunday. There were no options to complain on there web sites. Stay away from this company.

I recently purchased a vacation package, picked the upgraded bundle but was told, after waiting 30" on the phone, that I have to purchase that same bundle for the return trip. There was no choice for this while booking, so now it seems I have to pay for luggage on the flight home. The amount of $176 pp one way seems extreme and also that I was not informed.

I was traveling yesterday from Fort Myers to MN. I use the same back pack as my one item for years. It has wheels, but it does fit under the seat EVERY TIME.

As we were boarding, the gate agent stopped me and pulled me out of the line. She made me put my back pack in the box to see if it fits. The wheels were slightly pertruded and she said I had to pay $60.00. I tried to take the bag out and she indicated my purse needed to fit also, but I was never given the opportunity to shift things or even put my purse in the box. The wheels were literally stopping the bag from going inside. I have always used this backpack and have a disability, so I need the wheels. I was not going to argue at the gate, so I paid the $60.00. When I checked my bag in when I arrived, the agent at that time saw my backpack and said it was fine as a carryon. When I got off the plane, many people indicated that I was clearly targeted as they weren't and showed me their carryon, which was clearly bigger than mine. This agent was rude and like I said, she made me her example yet allowed others to board. I travel a lot and this has never been an issue with this backpack. When I told her the bag fits under the seat easily, she stayed firm and charged me $60.00. I am Asian, the only one on the plane I might add. She clearly targeted me as she stared at me the entire time before we boarded (I felt very uneasy) and I felt racially profiled. It was disgusting, and as I said, other people noticed it, said something, and showed me what they boarded with. I fly a lot and Sun Country was always my preferred airline. Never have I ever felt so disgusted.

I was profiled by your agent and she let other people go past with bigger bags as they walked by stunned. My bag fits under the seat easily and it was a corner wheel that wouldn't allow it to go down into the container. If I would have broke the wheel off, it would have fit, but I didn't want to be perceived as being hostile so I paid. I can send pictures of this bag, of need be. It actually sat under the seat as we traveled; my $60.00 carry on bag.

"Are bags included with Sun Country reservations?

Yes. All travelers may bring one under seat item at no charge. This may be a purse, backpack, duffel bag, or other item as long as it fits under the seat in front of you. If you have additional bags, you can choose the Sun Country bag option that works best for you.".

My name is Theodore Munger and my wife is Julie Munger. On Feb 21, 2023 we flew to Fort Myers from Minneapolis on flight SY383. Confirmation # R58HKC and board at gate H1.

Upon early arrival in Minneapolis we had many bags. My wife is handicap with heart failure, pacemaker defibrillator and a service dog. Upon getting to the check in counter a slightly heavy set dark haired elderly woman starts attacking me verbally screaming at me that I cannot leave my 2 bags at the counter to turn around and help my disabled wife bring her bags up. I said she's not capable of bringing them up. So she replied that she don't care and we should not bring so many bags and my wife would have to find her own way up and so she did and I had to get her 2 last bags and by the time we brought them all to the counter the desk clerk finally brought a cart and reminded us rudely that the carts are only a dollar. Ugh! It did not stop there. We went to our boarding gate H1 and there she was. "The mean clerk" I'm not joking. And she represents Sun Country? OMG! When she saw it was us. She then intentionally switched our seating arrangements so we were separated. This was a serious bad choice on her part as I'm my wife's PCA and medical provider and her dog, which is a service dog. I'm also his personal trainer. It was mandatory we were to be seated together. I was seated between a nice man named Paul and his wife and ill let you know, the wife of Paul wanted absolutely no part of my sitting between them two or near them. Paul finally got his wife to sit on the middle next to him. She waved for the male flight attendant to complain about my sitting where her Husband wanted me to sit. The attendant advised her that the entire plane was at 100% compacity and we either had to adjust or he could help her off the plane. Of course she settled down for a moment. Wouldn't you know it. Soon the crabby mean clerk ran into the plane and entered and started hollering at me that I need to take my own seat and the woman in the middle and her were mean like wolves. Before leaving she then complained to my wife and loudly embarrassed her as the service dog feet were barely in the isle an inch. (COMPLETELY NOT ACCEPTABLE!) I looked at the clerk directly in her eyes and said. mam, at this point I truly don't care where I sit as long as I get to Fort Myers safely and why don't you ask her husband Paul who's idea it was for me to sit by the window. Paul calmly said. It was I who suggested to move as to sit next to my wife. The entire flight the woman who was Paul's wife was rude and crude and complaining about everything. Towards the end of our flight the woman asked me: (Why I did not choose to sit with your wife?) I straight forward said in frustration: I did in fact have tickets to sit with my wife and our service dog. However the mean clerk woman who was verbally attacking me over your seating issues was the same woman who separated my wife and I. She then stopped complaining. I'm not sure who that woman was at the desk who represents Sun Country. All I know is she was 100% mean and rude and she worked the front desk and Gate H1 on Feb 21, 2023 before 7:00 am and needs to truly learn kindness and compassion for the customers and leave her problems at the door before coming to work or Sun Country wont be around long with stressing customers out the way she did my wife and I. Worst flight we ever flown in our entire 60 + years.

My name is Theodore Munger and my wife is Julie Munger. On Feb 21, 2023 we were scheduled to fly to Fort Myers on flight SY383. Confirmation # R58HKC and board at gate H1.

Upon arrival, It was truly early and we had many bags. My wife is handicap with heart failure, pacemaker defibrillator and a service dog. Upon getting to the check in counter a slightly heavy set elderly woman starts attacking me verbally screaming at me that I cannot leave my 2 bags at the counter to turn around and help my wife bring her bags up. I said she's not capable of bringing them up. So she said we should not bring so many bags and my wife would have to find her own way up and so she did and i had to get her 2 last bags and by the time we brought them all to the counter the desk clerk finally brought a cart and reminded us rudely that the carts are only a dollar. Ugh It did not stop there. We went to our gate H1 and there she was. The mean clerk. Im not joking. And she represents Sun Country? When she saw it was us. She then intentionally switched our seating so we were separated. This was a bad thing as I'm my wife PCA and medical provider and her dog is a service dog and im his trainer. I was seated between a husband and wife and ill let you know, the wife of Paul wanted absolutely no part of my sitting between them two. Her husband Paul was a nice man. He finally got his wife to sit on the middle next to him. She waved for the male flight attendant and she complained about my sitting where her Husband wanted me ti sit. The attendant advised her that the entire plane was completely booked and we either had to adjust or he could help her off the plane. Wouldn't you know it. The crabby mean clerk ran to the plane and entered and started hollering at me that I need to take my own seat and the woman in the middle and her were mean like wolves. I looked at the clerk directly in her eyes and said. mam, at this point I truly don't care where I sit as long as I get to Fort Myers safely and why don't you ask her husband Paul who's idea it was for me to sit by the window. Paul calmly said. It was I who suggested to move as to sit next to my wife. The entire flight the woman who was Paul's wife was rude ands crude and asked me why I did not choose to sit with my wife. I straight forward said. I did in fact have tickets to sit with my wife. However the mean woman who was verbally attacking me over your seating issue was the same woman who separated my wife and I. She then stopped complaining. I'm not sure who that woman was at the Sun Country desk. All I know is she worked the front desk and gate H1 on Feb 21, 2023 before 7:00 am and needs to truly learn kindness and compassion for the customers or Sun Country wont be around long with stressing customers out the way she did me. Worst flight ever in my entire 61 years.

This was my first time booking a flight with Sun Country in over 20 years. I booked a round trip ticket MSP to TPA, TPA to MSP. Flight 368 was scheduled to leave on 2/23/23 at 12:10 and I received a weather cancellation notice on 2/21/23 sighting weather as the reason for cancellation. I was on a cruise and luckily, I was able to find another flight on another airline because why would I rebook with an airline that cancels flights when all other airlines are flying. I travel regularly and I have NEVER had an airline cancel a flight 2 days in advance with no rescheduled flight. I also received a check in notice on 2/23/23. I called customer support and the first individual I spoke with told me the flight was not actually cancelled and then the next person I was transferred to informed me the flight actually was cancelled. She then informed me that she would only reimburse me the flight costs for that day. The interesting thing is the Sun Country flight scheduled at 12:40 was just delayed and all other airline flight schedules were either on time or were slightly delayed. I am used to superior customer service from Delta and I guess I should not expect the same of others. I will stick with the tried-and-true airlines going forward as the discounts offered are not that great and when you add in poor customer service it drives your value down even more. People are willing to pay extra for great customer service (I know that I never want to feel like I am being abandoned at an airport again).

Early morning on January 27, 2023 I was passing through security checkpoint to catch my flight #539 to Puerto Vallarta, MX. I took my tablet out of the case and placed it in the bin, a security agent took it and placed it in a round continer in the bin, he then shoved the bin through the exray machine. He then shoved another bin into the exray machine which caused my tablet to fall out of the container he put it in and it fell to the floor and shattered the screen. I was walked over to a security desk in which paper work was filled out with information from my passport. I was given a business card with a number I was to call when I came back from vacation, unfortunately I have miss placed the card with the phone number I was to call to file an insurance claim. I am asking you to email me the phone number or a picture of the business card.

I was asked to pay money to get one. Can't someone just assign a number to me? I have called and I wrote your company several weeks ago and got no answer. Now I tried again with costumer service and they said I needed to pay to get one. I have used your airline and have been happy with it, I have two flights already schedules and need a number to accumulate miles. Now this site said I didn't have enough words in my information to get attention. So I will put in some dots to take up the space and get attention...

My flight was supposed to take off at 12:45 then extended to 2:20p. We loaded and then light came on. We sat on runway for another 2 hours until full inspection was done. Nice day, no weather issues.

My only thought is that maintenance is an issue due to extreme weather in MN a week and a half ago. Do they not have enough functional planes to take multiple flights out per day and or work on them so they don’t have issues at LAX?

Poor operation in my opinion.

MGM beau Rivage charters us in every month but this last flight was pretty bad! I am a flight attendant for American Airlines and I know how a service is suppose to be done! We were on flight SY8175 from dfw to gpt on Dec 23 at 7:55pm

In row 23E&F

We were told we would get 1 cocktail!

They started a converging service 2 flight attendants with Cary come from first class down and 2 flight attendants with cart coming from back! Flight attendants in the back did to row 26 and just stopped and put cart away like they were done! They only did a few rows! Don’t know there names but there was a black flight attendant who I assume was the number 2 in charge of the service and a white flight attendant all decked out for Christmas she passed out the pretzels! The 2 flight attendants in the front basically did almost all the rows while the black flight attendant just stayed behind she said she had to clean up! Point is 3 full rows on both sides never got a drink cause time ran out!

We were one of those rows and when I asked the black flight attendant why she stopped doing the service she said once we reach altitude I have to put cart away and clean up! I said you can still run drinks

She walked away. Sad very lazy very poor customer service. She shouldn’t be a flight attendant! MGM beau Rivage will hear about this too!