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When we arrived at the airport on July13th in Nashville, TN our luggage arrived, but never came down the carousel. When we went up to the Sun Country counter there was no one there. Everyone had left for the day. We called your corporate office and were informed that we needed to come back the following day two hours before their next flight. I filed a complaint when we got back from our messed-up vacation. I just keep getting the run a round with my emails from someone named Dawn.
Re: Sun Country Inquiry #[protected] [ ref:!00D300oD6t.!500UK09Ddcf:ref ]
Kevin Leavell
Sun Country Customer Care
Dawn,
I'm circling back to you to inquire about the status of my complaint. My wife, son and I have not forgot about the way we were treated by your airlines after our arrival to Nashville, Tn.
Kevin and Karen Leavell
511 Lois Lane, Lino Lakes, Mn 55014
[protected]
Sent from Outlook
From: Sun Country Customer Care
Sent: Tuesday, August 6, 2024 7:12 AM
To: [protected]@hotmail.com
Subject: Sun Country Inquiry #[protected] [ ref:!00D300oD6t.!500UK09Ddcf:ref ]
Hello Kevin,
Thank you for contacting us with your feedback regarding your recent travel experience.
On behalf of all of us here at Sun Country, I thank you for reaching out and sharing your feedback. We always appreciate hearing from our customers and review all feedback for ways to improve our services in the future. I have passed your feedback on to the appropriate departments for further internal review.
We appreciate your business and hope you will allow us the privilege of welcoming you onboard a future Sun Country flight.
Kind Regards,
Dawn
Customer Care Coordinator
***Please do not remove the reference code from the Subject line of this email. Deleting this code will result in your email not going to its intended recipient!***
--------------- Original Message ---------------
From: Sun Country Customer Care [[protected]@suncountry.com]
Sent: 7/21/2024 1:16 PM
To: [protected]@hotmail.com
Subject: Sun Country Inquiry #[protected]
Hello Kevin,
Thank you for taking the time to write to us, we have received your inquiry, and your case will be assigned to an agent soon.
For immediate help during your trip, or with future travel plans, please reach out to our Reservations team at [protected]. For all other inquiries, normally you can expect to hear from us within 10-12 business days however during peak seasons it may take a little longer to respond.
We value your feedback and look forward to connecting with you soon.
Sincerely,
Sun Country Customer Care
**Please do not reply to this automated email.**
ref:!00D300oD6t.!500UK09Ddcf:ref
Claimed loss: Our vacation was delayed by a day because we had to stay in town until the following day to get our luggage. We had to go to Walmart to pick up toiletries because we had no luggage.
Desired outcome: I would like a refund for our luggage cost and inconvenience and an apology. It has been 3 months with no apparent customer service.
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