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Flight SY753 from Minneapolis to Fort Lauderdale was delayed on February 23, 2025 for eleven hours which our family of 7 ended up missing our cruise scheduled for February 23 leaving at 4:00pm. This left us scrambling to find a Hotel, car rental, food for 7 people and excursions. Our plans for the cruise week had all been paid prior to us leaving Minneapolis. We were not expecting additional cost which has left our trip short of funds. The additional charges have been included to this complaint form. This Trip had been planned and saved for the last 2 years from my mother and family to bring her 3 youngest grandchildren on their Graduation trip. We are asking to be reimbursed for our week of unexpected expenses plus a free flight from Sun country for the restitution and disappointment for our teenagers not to go on their first cruise.
Thank you for your time and your acknowledgement to this issue. We hope we resolve this issue quickly.
Angie Young-Jacobson
Claimed loss: 7056.68
Desired outcome: Please refund our loss for this week plus I would like to understand why there wasn’t a better solution for emergency in this situation.
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Don't expect Sun Country to refund you easily; airlines seldom reimburse for skipped cruises. Submit a complaint with the DOT and escalate aggressively. If you have travel insurance, now is the time to utilize it. If not, take to social media to publicly pressure them, but don’t expect anything more than a flight voucher, if you're lucky.