Sun Country Airlines
Reviews and Complaints

Our flight was canceled last minute leaving cancun. The staff at airport were very rude and unwilling to help. Sun country text us 3 hotels and uber voucher, we were told by airport security that uber is illegal and not available at airport. We found taxi and a one way ride to hotel they provided us to stay at was $85.00 we arrived at hotel that sun country provided, the looks of this run down dump was non-describable! The smell once we walked in was so bad our stomachs turned, the front desk staff was very rude and told us it would be 6 hours before we could check in. We decided for our safety to leave and book a comparable priced hotel, another taxi ride $50 and we got to new hotel it wasn't much better, but it was clean. We asked for reimbursement for hotel and taxi's our out of pocket expense for 2 nights $632.28, providing receipt for hotel, but taxis don't give receipts. Sun country said they would reimburse us $100.00 and that is it. Sun country... That is just wrong, you need to treat your customers better and reimburse them for your failure!

They only have single flights between destinations. Once a flight is missed or cancelled, you are on your own to find accommodations. I once had a connecting flight with SC on my way from India. There was a little delay to clear customs and the flight left. They did not have another flight for 2 days. How stupid? A busy route between Chicago and Minneapolis did not have flights for 2 days. Never fly the stupid airline.

We tried to book a flight through the Sun Country Airlines website. Halfway through the transaction a pop states "we (Sun Country Airlines) are unable to complete the transaction at this time". Two weeks later we tried again and were successful in booking our flight. Upon completing the booking transaction of the flight on our second attempt, we received and email telling us the conformation number and other various information relative to the successful booking. When we paid our credit card bill at the beginning of the month, low and behold Sun Country Airlines had completed the initial transaction but unfortunately there was NO email sent to us with a conformation number or other relevant information for the booking. We called Sun Country Airlines and they said we did not cancel our initial conformation within 24 hours so the charge was valid. When I stated they never sent us any conformation regarding the booking that would have allowed us to cancel, they stated it was not their issue and we are charged accordingly with nothing we can do to get our money back. When we contacted the credit card company, the card representative said, "This is a common problem with Sun Country.". Never ever use Sun Country Airlines website to book a flight, they seem to have a tendency to rip off the customer ever so conveniently! Should have gone with Delta as usual, Delta is a much more ethical and honest company to book a flight through while Sun Country Airlines doesn't seem to care if their customers are getting the "raw end of the deal" or not. Shame on Sun Country Airlines for being dishonest.

Flight SY753 from Minneapolis to Fort Lauderdale was delayed on February 23, 2025 for eleven hours which our family of 7 ended up missing our cruise scheduled for February 23 leaving at 4:00pm. This left us scrambling to find a Hotel, car rental, food for 7 people and excursions. Our plans for the cruise week had all been paid prior to us leaving Minneapolis. We were not expecting additional cost which has left our trip short of funds. The additional charges have been included to this complaint form. This Trip had been planned and saved for the last 2 years from my mother and family to bring her 3 youngest grandchildren on their Graduation trip. We are asking to be reimbursed for our week of unexpected expenses plus a free flight from Sun country for the restitution and disappointment for our teenagers not to go on their first cruise.
Thank you for your time and your acknowledgement to this issue. We hope we resolve this issue quickly.
Angie Young-Jacobson

When we arrived at the airport on July13th in Nashville, TN our luggage arrived, but never came down the carousel. When we went up to the Sun Country counter there was no one there. Everyone had left for the day. We called your corporate office and were informed that we needed to come back the following day two hours before their next flight. I filed a complaint when we got back from our messed-up vacation. I just keep getting the run a round with my emails from someone named Dawn.

Re: Sun Country Inquiry #[protected] [ ref:!00D300oD6t.!500UK09Ddcf:ref ]
Kevin Leavell
​
Sun Country Customer Care
​
Dawn,

I'm circling back to you to inquire about the status of my complaint. My wife, son and I have not forgot about the way we were treated by your airlines after our arrival to Nashville, Tn.

Kevin and Karen Leavell
511 Lois Lane, Lino Lakes, Mn 55014
[protected]

Sent from Outlook

From: Sun Country Customer Care
Sent: Tuesday, August 6, 2024 7:12 AM
To: [protected]@hotmail.com
Subject: Sun Country Inquiry #[protected] [ ref:!00D300oD6t.!500UK09Ddcf:ref ]

Hello Kevin,

Thank you for contacting us with your feedback regarding your recent travel experience.

On behalf of all of us here at Sun Country, I thank you for reaching out and sharing your feedback. We always appreciate hearing from our customers and review all feedback for ways to improve our services in the future. I have passed your feedback on to the appropriate departments for further internal review.

We appreciate your business and hope you will allow us the privilege of welcoming you onboard a future Sun Country flight.

Kind Regards,

Dawn
Customer Care Coordinator

***Please do not remove the reference code from the Subject line of this email. Deleting this code will result in your email not going to its intended recipient!***

--------------- Original Message ---------------
From: Sun Country Customer Care [[protected]@suncountry.com]
Sent: 7/21/2024 1:16 PM
To: [protected]@hotmail.com
Subject: Sun Country Inquiry #[protected]

Hello Kevin,

Thank you for taking the time to write to us, we have received your inquiry, and your case will be assigned to an agent soon.

For immediate help during your trip, or with future travel plans, please reach out to our Reservations team at [protected]. For all other inquiries, normally you can expect to hear from us within 10-12 business days however during peak seasons it may take a little longer to respond.

We value your feedback and look forward to connecting with you soon.

Sincerely,

Sun Country Customer Care

**Please do not reply to this automated email.**

ref:!00D300oD6t.!500UK09Ddcf:ref

I Am Counting On Whoever Reads This To Be A Caring and Compassionate Human. Not just a “By-the-Book” company employee.

I am VERY UPSET and need someone who CARES about the customers to read this thoroughly and completely as it is a DEVASTATING situation to me that one of YOUR EMPLOYEES caused to happen!

Recently (6/6/2024) I was booked on your flight SY602 – PHX to MSP. (#DYEFHN) I was traveling back to MN (Where I am from originally) to see my Grandson graduate from HS. The SC employee I was referring to was the guy at the gate who let’s you enter the jetway. More on him later.

Now…Here is my ordeal: I suffer from an EXTREMELY horrible “condition” (I don’t know what else to call it) that is devastating to me. It makes it hard to leave the house it gets so bad. You know how some people are extremely claustrophobic…and if you put them in a small tight space they go out of their mind with devastating anxiety wanting to explode, scream and yell and get out of there NOW!? Well – my problem is a little different, but gives me the same powerful unbearable reaction. I absolutely CANNOT handle ANYBODY sitting BEHIND me….planes, restaurants, in vehicles, etc. I have had this my entire life (I am 68 now) and have seen professionals about it and no one understands it therefore no one has been able to help me with it and when it kicks in it is unbearable. I cannot “endure” it or just “think good thoughts”. It’s too overpowering. Now that you know this – PLEASE read the rest and as stupid and ridiculous as I KNOW this sounds to you, PLEASE try to understand.

When I booked my flight about a month before I always try to book the farthest back seat so there is a wall behind me – NOT a person. Online I could only book seat 30A – row 31 was blocked out completely.

I called and was told you never book those back seats and I would be fine since no one would be sitting in those seats behind me. I didn’t trust that. I called again a few days later and was told the same thing. I was told to tell my story to the guy at the gate and he would probably let me sit in the 31A seat. Well…that still means worry and agony that I won’t get that seat anyway. I called one last desperate time to plead my case for the 31A seat. FINALLY I got a real kind lady to help me out. I explained my situation a and she told me they save those seats for families so they can sit together. When I told her it was so devastating and powerful that I would have to forfeit my flight and not see my Grandson graduate, she put me on hold. While I was on hold I was looking at my reservation on my PC and saw it change to 31A! I was elated with relief and now I could relax KNOWING I had my seat. Now I knew I would be able to relax with no one behind me AND I have my window seat. I LOVE flying and would have been an Airline Pilot had I not become a professional Musicians instead.

NOW – here is what this is all about…PLEASE read it carefully – PLEASE don’t just skim over it and send me a corporate blanket meaningless reply.

I got to the gate to board my flight. I was delayed but still 15 minutes from push back. I WAS IN TOTAL SHOCK AND DISBELIEF when the “gate guy” so casually told me that he had to change my seat because a family needed to sit there together in that row! I HAD SEAT 31A ON MY BOARDING PASS! I WENT THROUGH HARD WORK AND MULTIPLE PHONE CALLS MAKING SURE I HAD THAT SEAT! I explained to him my deal and pleaded with him to give me my 31A seat back. He pulled the family crap on me so I calmly and quietly - but assertively asked him if he really thought a family member having to sit away from the others was as devastating to them as what I go through with MY problem? I boarded the plane and as I got back to the area I could see a guy in my seat. He was unwilling to move and the flight attendants would not force him and offered me a different seat with no regard to my situation. I did NOT want to cause a scene or conflict as I am NOT that kind of person. I quietly walked off the plane.

The bottom line? I cannot have anyone behind me – the anxiety is too powerful to just sit there and “endure” it.

Also…I LOVE to fly and ALWAYS get a window seat. If I can’t book a window seat I won’t fly. I cannot sit on an isle seat. There are still people behind me there. Flight attendants, passengers standing waiting for the bathroom, etc. I can’t sit in the middle between two people as that gets me too uncomfortably claustrophobic.

I completely understand why you are likely thinking “what a [censored] this guy is…this is stupid and ridiculous” and I couldn’t agree more. But none the less – I AM plagued with this and can’t get rid of it.

As a paying customer I am entitled to the seat of my choice. If I can’t get my needed seat, I just won’t take the trip. No hassle for the airline, no hassle for the other passengers…no problem for anyone but me.

I will say that your employee named Angela in customer service was very kind and understanding. You should quadruple her pay! She did offer me a voucher for a future flight. BUT WHAT IF THE SAME THING HAPPENS WHEN I GET TO THE GATE?

IMPORTANT QUESTION: If I was already in my seat would they have tried to make ME move to accommodate the “family”?

How do I stop this from happening? How can I be GUARANTEED that I will not lose my badly needed specific seat because the “gate guard guy” (or the company “policy makers”) thought a family sitting together was more important than the living Hell I go through and have to leave the plane because I cannot handle sitting anywhere else and worked so hard and long to secure THAT seat?

Please don’t tell me he was “just following company policy” or anything like that. Your “rule” needs to be changed to accommodate special circumstances.

I know this seems real petty and stupid – and I agree – but like I said – it’s real to me and I cannot control it. I just need to know that any future bookings will NOT involve me losing my NEEDED seat under ANY circumstances when I get there to board the plane. If you CANNOT guarantee me that then PLEASE REFUND MY MONEY instead of a voucher as I would never be able to take a chance with your company ever again. If you CAN do this for me – you will have a loyal customer for all of my flights in the future.

If you actually read all this and “hear” it….I thank you from the bottom of my heart.

Regards,

Bruce D Rudolph

1412 W Temple Pl

Chandler, AZ 85224

[protected]

[protected]@cox.net

brucerudolph.com

To whom it may concern,

On Sunday January 28th my family and I were put on the stand by list for the 8:15pm flight leaving from Phoenix, AZ flying to Minneapolis ,MN.

Confirmation Code:F9VYVQ

When I arrived at the gate and talked with your gate agents they were extremely rude. They said the flight was completely full and that there was not room for us, said that were 4 in line and that 16 people were flying standby on that Sunday. Later to find out that this flight had open seats. We were flexible and would have split up on the two flights. No one would even give us this option.

As they closed this flight I had asked for help with getting us on the list for the redeye flight that was leaving that Monday the 29th at 1am. The gate agent said she couldn't help me and that I had to call your customer service line, which didn't open until 6am.

I walked the sky harbor airport for hours looking for someone with Sun Country to help me. I was not until 12:30am that I was able to talk with one of your gate agents. Horrible customer service! I have never been treated this way from a gate agent. I am so upset at how I was treated. This gate agent would not even give me a minute of her time and at 12:45 I had my brother on the phone who is a pilot for your company trying to put us back on the list to make this redeye flight home. Your gate agent spoke so rudely put her hand up in my face and said she cannot help me and the flight was closed. Just as the last guest boarded that flight she shut the door and closed that flight and said there is no seats available. She then turned her back and walked away. I was flying with my husband and two children. Which now by then had been in the PHX airport for 7 hours. With no am flights on Sun Country I had to book tickets on another airlines. Delta was the only flight that morning to Minneapolis . I spent $1590 for 4 one way tickets for no reason other than your gate agents at the Sky Harbor airport could not do there jobs correctly. Extremely disappointing.

I also wrote an email to your customer service on Sunday 1/28/2024 and have yet to get any kind of response. Not even an apology.

I feel I should be reimbursed for this Delta flight or at the very least vouchers for future flights .

My email [protected]@gmail.com

[protected]

I am 71 yrs old and a disabled American veteran. I depend on my walker daily SY Charter FLIGHT 8132 TO RSW 6 Sep23 check 1 suitcase and a new Drive F22 walker7033. claim # [protected] and [protected] after I told I had to wait for all the non-wheelchair /walker passenger to deplane before i could come to the plane door and my checked the walker had my name and telephone number on it I was told different " stories" of how my walker disappeared. It had been "GIVEN " by the ramp crew to an old man. with hearing aids at the plane door area (without checking the claim ticket) then it was sent to the luggage carousel. or still in the planes check baggage. Hold by the time i got to the baggage claim carousel.it was empty/no one around. and my large, checked suitcase was just left, unguarded next to the carousel. I went to the Sun ticket counters. just to be told there were NO SC personnel. There because it was chartered flight I filled out a WTR claim form 116005 Lost or stolen it was the Sun country fault. for not checking the claim ticket What is the point of a claim ticket if the air crew does not check it, to eliminate thefts? I expect to be fully compensated. for my loss due to the Sun country did not do their job Robert Darling [protected]

Sun Country: re my itin. # [protected]

My Citibank m/c invoice shows these Expedia bookings:

Sun Country from EWR-MSP on 7/30/23 for $364.80.

That invoice is correct for 2 persons. Expedia billing shows

the Sun County from EWR-MSP on 7/30/23 for 2 persons BUT also shows a United return on 8/16/23 for 2 persons which is booked twice.

SO my CITI m/c invoice shows a double booking on United MSP-EWR so I called Expedia. They now say I'm booked ( for 2) on Sun Country from EWR-MSP AND the return on United from MSP-EWR. total cost: $720.95. This is correct for this trip IF I'm not double-booked on United from MSP-EWR .

Sun Country shows the 1-way from EWR-MSP for 2 people on 7/30/23 for $326.80 + seats at $38. + total $364.80 for Sun Country. United added more cost-double booked

SO- United shows double booking from MSP-EWR. I called Expedia to cancel one of those two MSP-EWR flights on 8/16/23 and/or correct the bill that shows on my CITI m/c. I don't want to lose the Sun Country 1-way from EWR-MSP on 7/30/23. Please confirm if possible. THX David Ekroth

On July 9, 2023 I was scheduled for Sun Country flight #1953 from MSP to COS - take off at 4:20 p.m from Gate H4. As I was waiting, there was an announcement for another flight that was simply cancelled - no reason given. I was thinking how awful that would be and hoped the passengers would be given assistance with alternative flights to get to their destinations.

My #1953 flight was listed as "On Time" until about 3:40, which would be beginning boarding time, at which time we were informed that our flight was cancelled, that we would be reimbursed for the ticket, but there would be no reschedule of alternate flight. No reason was given for the cancellation. Their answer was that we could try to book a flight with another airline but they were not involved in that. To find another reasonably priced flight to my destination (Colorado Springs or even Denver) on such short notice was not possible. We were given a number to call for Sun Country Reservations (which I tried to call and was put on hold for half an hour after which I gave up.) I had paid for a shuttle from Wisconsin to the MSP airport and was then sitting at the airport with no flight happening. Thankfully, I was able to reserve a seat on another shuttle to return to Wisconsin. However, the inconvenience and expense of all the plans required for this trip, cancelling work obligations & losing income from it, and the lack of provision for any real help - substitute flight, etc. shows an absolute lack of concern for the customer. After arriving back in Wisconsin that evening, I was finally able to reach someone at the Reservation number they gave us. The lady was very understanding and polite, and apologized for the inconvenience, though was still unable to give a reason for the cancellation. She said I would be refunded for the amount of my ticket price, which is good. But it couldn't make up for having my week-long trip spoiled due to lack of replacement flight by Sun Country. Apparently the next Sun Country flight from MSP to COS wouldn't occur until Thursday (4 days later!) And it apparently was not their policy to arrange and pay for substitute flights on alternative airlines. If they wanted to promote confidence in their business, besides refunding the ticket price, they would also offer a free flight for another time, though one would wonder if the same thing would happen again. Lost income from pre-arranged work cancellation would also be nice, but I don't expect this apparently second-rate company to do anything about that. I can't imagine trusting this company again with any flight plans.

Our flight was delayed, at least an hour sitting in the airport and Atlantic City waiting for it to then arrive late in Houston, where we were told to go to D6 and get our luggage and when we tried because we were so late the doors had been locked and we couldn’t go through the glass door to get our luggage on the other side which was just 20 feet away. They wanted the group of people to walk all the way over to terminal C from terminal D in intercontinental airport to then come back to terminal D, and to the same carousel D6 to get our luggage which was ridiculous so some people went out the emergency door, which was just a door that went into the hallway that made an alarm go off which their workers came, and then said they were calling the police and going to have people arrested for doing that they had to walk all the way over to terminal C and ride the tram or something to ride the tram and come back or they would be arrested. These are all senior citizens and it was in the middle of the night. They knew this flight had not come in. They knew they needed to get their luggage there, so why would they not have left the door unlocked to the hallway that we need to go out to get our luggage that was unreasonable and Suncountry should have made contact with the airport to let them know that the flight was going to be late and that door needed to be left open for them to have their passengers get their luggage on D6 when they arrived , they didn’t take care of their customers by making sure that happened

Our group's flight back to Dallas from Cancun was cancelled Sunday June 25 was cancelled without any notice! They said notice was sent but no one from our group received any notice. It was the middle flight of the day (one earlier and one later) so I am sure it was cancelled just because wasn't very full. When calling them to try and get on later flight it was full. Their only answer was they could get on the following TUESDAY flight but they don't help with lodging, food, etc. What a load of crap! They did the exact same thing the week before (one of the parents in our group, told about their daughter's flight the week earlier). The only fights available on Sunday was on American at of course a higher price. We asked to pay for our out of pocket costs and they said they would only reimb. our original return ticket cost. This airline is a JOKE! They should be fined by the FAA! NO ONE and I mean NO ONE should EVER book this POS airline!

When my family of 5 arrived to the airport to return home from vacation we were greeted with a stack of papers saying our flight was canceled. After about two hours we were able to get a live person on the phone, however, were given only two choices. 1. To be stranded in a strange city and state forever and we would be refunded the 168.00 per person ticket price. OR 2. To be stranded in a strange city and state for the next five days and Sun Country would fly us home. I requested to speak with a manager and was denied. I was told there were no other options for my family. I was told there would be absolutely no compensation for any of the additional expenses of food, hotel, car for a family of 5. My children missed their first day of school and my husband and I missed work, all unpaid. The only way to get home sooner was to pay 680 per person on a different airline. This is a HUGE cost difference from the 168 per person we paid through Sun Country. Altogether we were out nearly 4 thousand dollars. We would like compensation for the added expenses.

Hi Customer Service,

My name is Dhanunjay Boyapati, was scheduled to travel on June 1st from Indianapolis to Minneapolis along with my wife Harathi Boyapati and Daughter Samvidasri Boyapati under the reservation Code# 07TRFW , Flight SY500.

Unfortunately the flight on June 1st 2023 got cancelled but had to rebook the ticket for June 2nd and we travelled.

As a compensation they (Customer Service) gave us 50$ each and told us that they would refund the expenses we spent on our dinner on that day. When contacted on the process for claiming the amount the customer service told us to apply it thru website but unfortunately your website couldn't give us a way to submit our claim.

Please let us know how to claim it.

thanks

Dhanunjay Boyapati

1571 Hazy Falls Ct

Westfiled IN

Sun Country Airline, canceled my flight around 3 AM Sunday morning. I left for the airport at 4:30 AM to get to the airport with out seeing the cancelation notice. They canceled three fights this morning. The people on my flight that arrive like I did were upset. There was no help from the airline employees as this was their first flight in the morning. They said they could get me a flight on the 15th. Of course no help with hotels. I am on my own. We got one number to call, automated choices, no options to talk with a person on a Sunday. There were no options to complain on there web sites. Stay away from this company.

I recently purchased a vacation package, picked the upgraded bundle but was told, after waiting 30" on the phone, that I have to purchase that same bundle for the return trip. There was no choice for this while booking, so now it seems I have to pay for luggage on the flight home. The amount of $176 pp one way seems extreme and also that I was not informed.

I was traveling yesterday from Fort Myers to MN. I use the same back pack as my one item for years. It has wheels, but it does fit under the seat EVERY TIME.

As we were boarding, the gate agent stopped me and pulled me out of the line. She made me put my back pack in the box to see if it fits. The wheels were slightly pertruded and she said I had to pay $60.00. I tried to take the bag out and she indicated my purse needed to fit also, but I was never given the opportunity to shift things or even put my purse in the box. The wheels were literally stopping the bag from going inside. I have always used this backpack and have a disability, so I need the wheels. I was not going to argue at the gate, so I paid the $60.00. When I checked my bag in when I arrived, the agent at that time saw my backpack and said it was fine as a carryon. When I got off the plane, many people indicated that I was clearly targeted as they weren't and showed me their carryon, which was clearly bigger than mine. This agent was rude and like I said, she made me her example yet allowed others to board. I travel a lot and this has never been an issue with this backpack. When I told her the bag fits under the seat easily, she stayed firm and charged me $60.00. I am Asian, the only one on the plane I might add. She clearly targeted me as she stared at me the entire time before we boarded (I felt very uneasy) and I felt racially profiled. It was disgusting, and as I said, other people noticed it, said something, and showed me what they boarded with. I fly a lot and Sun Country was always my preferred airline. Never have I ever felt so disgusted.

I was profiled by your agent and she let other people go past with bigger bags as they walked by stunned. My bag fits under the seat easily and it was a corner wheel that wouldn't allow it to go down into the container. If I would have broke the wheel off, it would have fit, but I didn't want to be perceived as being hostile so I paid. I can send pictures of this bag, of need be. It actually sat under the seat as we traveled; my $60.00 carry on bag.

"Are bags included with Sun Country reservations?

Yes. All travelers may bring one under seat item at no charge. This may be a purse, backpack, duffel bag, or other item as long as it fits under the seat in front of you. If you have additional bags, you can choose the Sun Country bag option that works best for you.".

My name is Theodore Munger and my wife is Julie Munger. On Feb 21, 2023 we flew to Fort Myers from Minneapolis on flight SY383. Confirmation # R58HKC and board at gate H1.

Upon early arrival in Minneapolis we had many bags. My wife is handicap with heart failure, pacemaker defibrillator and a service dog. Upon getting to the check in counter a slightly heavy set dark haired elderly woman starts attacking me verbally screaming at me that I cannot leave my 2 bags at the counter to turn around and help my disabled wife bring her bags up. I said she's not capable of bringing them up. So she replied that she don't care and we should not bring so many bags and my wife would have to find her own way up and so she did and I had to get her 2 last bags and by the time we brought them all to the counter the desk clerk finally brought a cart and reminded us rudely that the carts are only a dollar. Ugh! It did not stop there. We went to our boarding gate H1 and there she was. "The mean clerk" I'm not joking. And she represents Sun Country? OMG! When she saw it was us. She then intentionally switched our seating arrangements so we were separated. This was a serious bad choice on her part as I'm my wife's PCA and medical provider and her dog, which is a service dog. I'm also his personal trainer. It was mandatory we were to be seated together. I was seated between a nice man named Paul and his wife and ill let you know, the wife of Paul wanted absolutely no part of my sitting between them two or near them. Paul finally got his wife to sit on the middle next to him. She waved for the male flight attendant to complain about my sitting where her Husband wanted me to sit. The attendant advised her that the entire plane was at 100% compacity and we either had to adjust or he could help her off the plane. Of course she settled down for a moment. Wouldn't you know it. Soon the crabby mean clerk ran into the plane and entered and started hollering at me that I need to take my own seat and the woman in the middle and her were mean like wolves. Before leaving she then complained to my wife and loudly embarrassed her as the service dog feet were barely in the isle an inch. (COMPLETELY NOT ACCEPTABLE!) I looked at the clerk directly in her eyes and said. mam, at this point I truly don't care where I sit as long as I get to Fort Myers safely and why don't you ask her husband Paul who's idea it was for me to sit by the window. Paul calmly said. It was I who suggested to move as to sit next to my wife. The entire flight the woman who was Paul's wife was rude and crude and complaining about everything. Towards the end of our flight the woman asked me: (Why I did not choose to sit with your wife?) I straight forward said in frustration: I did in fact have tickets to sit with my wife and our service dog. However the mean clerk woman who was verbally attacking me over your seating issues was the same woman who separated my wife and I. She then stopped complaining. I'm not sure who that woman was at the desk who represents Sun Country. All I know is she was 100% mean and rude and she worked the front desk and Gate H1 on Feb 21, 2023 before 7:00 am and needs to truly learn kindness and compassion for the customers and leave her problems at the door before coming to work or Sun Country wont be around long with stressing customers out the way she did my wife and I. Worst flight we ever flown in our entire 60 + years.

My name is Theodore Munger and my wife is Julie Munger. On Feb 21, 2023 we were scheduled to fly to Fort Myers on flight SY383. Confirmation # R58HKC and board at gate H1.

Upon arrival, It was truly early and we had many bags. My wife is handicap with heart failure, pacemaker defibrillator and a service dog. Upon getting to the check in counter a slightly heavy set elderly woman starts attacking me verbally screaming at me that I cannot leave my 2 bags at the counter to turn around and help my wife bring her bags up. I said she's not capable of bringing them up. So she said we should not bring so many bags and my wife would have to find her own way up and so she did and i had to get her 2 last bags and by the time we brought them all to the counter the desk clerk finally brought a cart and reminded us rudely that the carts are only a dollar. Ugh It did not stop there. We went to our gate H1 and there she was. The mean clerk. Im not joking. And she represents Sun Country? When she saw it was us. She then intentionally switched our seating so we were separated. This was a bad thing as I'm my wife PCA and medical provider and her dog is a service dog and im his trainer. I was seated between a husband and wife and ill let you know, the wife of Paul wanted absolutely no part of my sitting between them two. Her husband Paul was a nice man. He finally got his wife to sit on the middle next to him. She waved for the male flight attendant and she complained about my sitting where her Husband wanted me ti sit. The attendant advised her that the entire plane was completely booked and we either had to adjust or he could help her off the plane. Wouldn't you know it. The crabby mean clerk ran to the plane and entered and started hollering at me that I need to take my own seat and the woman in the middle and her were mean like wolves. I looked at the clerk directly in her eyes and said. mam, at this point I truly don't care where I sit as long as I get to Fort Myers safely and why don't you ask her husband Paul who's idea it was for me to sit by the window. Paul calmly said. It was I who suggested to move as to sit next to my wife. The entire flight the woman who was Paul's wife was rude ands crude and asked me why I did not choose to sit with my wife. I straight forward said. I did in fact have tickets to sit with my wife. However the mean woman who was verbally attacking me over your seating issue was the same woman who separated my wife and I. She then stopped complaining. I'm not sure who that woman was at the Sun Country desk. All I know is she worked the front desk and gate H1 on Feb 21, 2023 before 7:00 am and needs to truly learn kindness and compassion for the customers or Sun Country wont be around long with stressing customers out the way she did me. Worst flight ever in my entire 61 years.

This was my first time booking a flight with Sun Country in over 20 years. I booked a round trip ticket MSP to TPA, TPA to MSP. Flight 368 was scheduled to leave on 2/23/23 at 12:10 and I received a weather cancellation notice on 2/21/23 sighting weather as the reason for cancellation. I was on a cruise and luckily, I was able to find another flight on another airline because why would I rebook with an airline that cancels flights when all other airlines are flying. I travel regularly and I have NEVER had an airline cancel a flight 2 days in advance with no rescheduled flight. I also received a check in notice on 2/23/23. I called customer support and the first individual I spoke with told me the flight was not actually cancelled and then the next person I was transferred to informed me the flight actually was cancelled. She then informed me that she would only reimburse me the flight costs for that day. The interesting thing is the Sun Country flight scheduled at 12:40 was just delayed and all other airline flight schedules were either on time or were slightly delayed. I am used to superior customer service from Delta and I guess I should not expect the same of others. I will stick with the tried-and-true airlines going forward as the discounts offered are not that great and when you add in poor customer service it drives your value down even more. People are willing to pay extra for great customer service (I know that I never want to feel like I am being abandoned at an airport again).

Early morning on January 27, 2023 I was passing through security checkpoint to catch my flight #539 to Puerto Vallarta, MX. I took my tablet out of the case and placed it in the bin, a security agent took it and placed it in a round continer in the bin, he then shoved the bin through the exray machine. He then shoved another bin into the exray machine which caused my tablet to fall out of the container he put it in and it fell to the floor and shattered the screen. I was walked over to a security desk in which paper work was filled out with information from my passport. I was given a business card with a number I was to call when I came back from vacation, unfortunately I have miss placed the card with the phone number I was to call to file an insurance claim. I am asking you to email me the phone number or a picture of the business card.

I was asked to pay money to get one. Can't someone just assign a number to me? I have called and I wrote your company several weeks ago and got no answer. Now I tried again with costumer service and they said I needed to pay to get one. I have used your airline and have been happy with it, I have two flights already schedules and need a number to accumulate miles. Now this site said I didn't have enough words in my information to get attention. So I will put in some dots to take up the space and get attention...

My flight was supposed to take off at 12:45 then extended to 2:20p. We loaded and then light came on. We sat on runway for another 2 hours until full inspection was done. Nice day, no weather issues.

My only thought is that maintenance is an issue due to extreme weather in MN a week and a half ago. Do they not have enough functional planes to take multiple flights out per day and or work on them so they don’t have issues at LAX?

Poor operation in my opinion.