Egypt Airlines / EgyptAir
Reviews and Complaints

I have travelled with your airline on the 21st of december from riyadh (ksa) to spain laying over in cairo, however I couldn't find one of travel bags once I arrived,

I have filed a report in madrid airport & did all possible things but till now no one can tell me where is my bag.

The last report from riyadh airport stated that the bag is still in cairo and I keep sending them mails but no one is answering.

Very bad customer service and no insurance for the lost items.

I was taking a lot of things for my family for christmas and no one cares about it

For me it is the first and the last time that I will travel with you and I don't recommend anyone to use this airlines since they are so reckless and irresponsible toward their passengers.

Name: hadi el awar

Phone # [protected]

Mail: [protected]@gmail.com

Hady. [protected]@unifiedhospitality.com

I travelled from Mumbai-Cairo-Manchester on the 9th of September on a

student VISA. due to some sort of problem from the airlines end I

haven't yet received my luggage. I would like to claim reimbursement

for my delayed baggage because I had minimal cash on me and I barely

have anything to sustain myself in this new country. all my essentials

were in the baggage that was misplaced so at least reimburse me so

that i can at least sustain myself till then. waiting for your prompt

response. i have attached my ticket and also my hand baggage tag but please note it is the check in baggage that's missing.

I booked a flight from Lagos to Toronto on the 10th of August 2023 and we had a stop over at Cairo before heading to Toronto. but when we got to Toronto airport i couldn't see two of my bags, i only saw one and fill a complaint form.

Then on the 14th of August one of the bag was delivered without the third bag.

Also the bag that was delivered was vandalized as some of my items were missing.

Please kindly treat as urgent as i have valuable belongings inside the missing bag.

Note:

Damage luggage tag: 0077 MS 838890

Missing luggage tag: 0077 MS 838891

On August 1st, I embarked on EgyptAir flight [MS754] from Madrid to Cairo and flight MS849 from Cairo to Nairobi. To my dismay, upon arriving in Nairobi, I discovered that my checked baggage had been lost and was not available for retrieval. I promptly reported the missing baggage to your staff and provided all necessary information. It took an entire day—24 hours—for my baggage to be located and returned to me. This unnecessary delay disrupted my plans and created undue stress during my trip.

Moreover, my return flight on 10th August from Nairobi to Madrid turned out to be an equally frustrating experience. Once again, upon arriving in Madrid, my baggage was nowhere to be found. I immediately reported the issue to your staff at the airport and submitted all required details for the retrieval of my luggage. However, as of the time of writing this letter, I have yet to receive my baggage, and I am left without my personal belongings for the second time.

These repeated incidents of lost baggage have significantly marred my experience with EgyptAir and have negatively impacted my perception of your airline's services. I have been inconvenienced both in terms of time and resources.

I kindly request that you take immediate action to locate and expedite the return of my missing baggage from my recent flights. Additionally, I urge you to review your baggage handling processes and make necessary improvements to prevent such incidents from occurring in the future. I understand that baggage mishandling can happen, but the way it is handled afterward speaks volumes about an airline's commitment to customer satisfaction.

Furthermore, I would appreciate it if you could provide compensation for the inconvenience and stress caused by these situations. As you say in your website: https://www.egyptair.com/en/fly/baggage/Pages/liability.aspx . I hope that EgyptAir will demonstrate its commitment to customer service by addressing my concerns and taking appropriate actions to rectify the situation.

I look forward to a swift resolution to this matter and hope that my trust in EgyptAir's services can be restored.

I flew from Dublin to Johannesburg on Monday 10th July on MS839 - my luggage did not make it to Johannesburg. The ref I was given is MS582973 for my luggage - this does not work on the app or on the website. I still do not have my bag and cannot get hold of anybody at EGYPTAIR! I have been informed by the Dublin branch that my luggage is with the Johannesburg branch but am unable to confirm this - please advise.

Passenger name Michelle Eliot.

i had a very bad experincae with EGYPT AIR, ON JAUNARY 4/ 2023 AT JFK my baggage was damaged i spent more than a hour to make the report and calim , tried i also placed the claim on line with all the documents , pictures ,also mutiple massages on the website ( we care ) multiple e mail , no one even bother to answer my e mails , ! NO ONE CARE ! I tried to call NY office to talk to some one! any person ! no one answer the phone , and of course no option to leave a massage, 6 months now ,NOTHING ! 😡😡😡VERY BAD SERVICE

Delivery of luggage that should have been on EA 17 Jan 23 flight from JFK to Cairo was delayed until 21 Jan. Luggage was finally delivered 21 Jan in Cairo. Four day delay required me to pur chase $182 of clothing and personal care items. All have been submitted to EA, but they will not reimburse due to lack of original ticket and luggage tag. Record of EA claim filed in Cairo and list for reimbursement have been submitted to EA several times.Original ticket and baggage tag were taken by EA employee at Cairo airport on 21 Jan. EA We Care division will not do anything w/o documents that EA employee took from me on 21 Jan.

Carole Fisher

Dear Sirs,

RE: Flight MS82 – Cairo to Aswan on Friday 24th March 2023

Statement Regarding Dereliction of Duty Towards Passengers

On Friday 24th March 2023, my wife, myself and my mother who is 90 years old, boarded flight MS82 from Cairo to Aswan for the 06.15 flight. The scheduled flight time was 1 hour and 10 minutes. The aircraft left Cairo on time. Ten minutes from Aswan it was announced that the aircraft was

immediately returning to Cairo. There was clear haste on the part of the pilot to return. On landing the aircraft was on a remote stand. There was attention being paid to the port engine and on disembarkation of the passengers after about 25 minutes we noted a large pool of oil on the ground under the port engine. I served as an engineer in the Royal Navy and with expertise in gas turbines had a clear idea of the fault. The port side engine of the aircraft had developed a major hydraulic leak.

This is one of three independent systems on the aircraft and is a serious fault. It was obvious to me that the aircraft was out of commission.

The passengers were bussed back to the airport terminal and placed in a lounge without seating for all passengers. Our party left the aircraft last as my mother had to descend the steps to the bus. When

we arrived at the lounge the water and juice being handed out had all gone. One Egypt Air person, the last present, was leaving and when questioned made a vague statement about a flight at 11.00 a.m. Thereafter, about 08.35, there was no one available, no information, we had been effectively

abandoned by Egypt Air. Fortunately, I was able to find a concession two floors up and purchase the last items of available food with coffee. This was important because my mother is a type 2 insulin dependent diabetic. At no point did Egypt Air show any consideration for old and vulnerable people

with special needs on this flight, an appalling dereliction of duty.

Mid-morning an Egypt Air person came halfway down the stairs to the lounge and peeked around the corner (the man on the left in the photo). I asked him for information. He replied that he was just a

security guard. I asked him to bring the Duty Manager. It is clear this person went away and did nothing. At about 11.20 a.m. three people from Egypt Air came back to the lounge. Again, there was no information given. I took a picture of them as a matter of record and immediately received threats

of police action. After midday, the passengers were bussed out to a replacement aircraft. For the cabin there were only two Egypt Air persons, one a female, the other presumably from his shoulder tags a

first officer pilot. This was an old aircraft with dirty windows and stains on the interior. The safety briefing was very ad-hoc and we had no apology

So, we arrived at Aswan very tired, hungry, and de-hydrated. We have no forgiveness toward Egypt Air because.

1. Why did our original aircraft develop a serious fault. It was a relatively new aircraft. Is this

indicative of the maintenance standards of Egypt Air?

2. Basic and fundamental failure to exercise a duty of care toward the passengers. There is clearly an attitude of complacency by Egypt Air.

A journey that was scheduled for just over one hour took eight. We were minded at one point to just

get on the next flight home, a five-hour trip to the UK.

I find your tag line ‘WE CARE’ in these circumstances very insulting. Clearly you do not care. You staff lack any skills to help customers. They would rather run away or threaten them. When you look at the photo, the man on the left is the ‘Security Officer’, in my opinion a coward who does nothing and takes

no responsibility. His colleague in the centre is characterised by arrogance and threats, without realising passengers are the people that pay his salary. I have no issues with the lady. I suggest that both of these men are disciplined with formal warnings about their behaviour.

My requirement is that I received a formal written apology from one of your Directors with an assurance that in future your staff are mindful that some of your passengers have special needs and not to be effectively abandoned. In conclusion as a supposedly customer facing organisation, you

should be ashamed of yourselves. I expect a proper answer, but given previous behaviour, I will take this all the way to your CEO if necessary.

Your sincerely

Simon Amans

[protected]

simon.[protected]@btinternet.co

Hello,

I took a flight from Sharm el Sheikh to Beirut on the 18th of March 2023, with a connection in Cairo (flights number MS29 and MS713).

We were 3 to check in together with 5 checked bags in total. All the 5 bags did not arrive to BEY airport with us so we filed a claim to get the baggage back. The next day, only 4 of the 5 arrived. I absolutely do not understand how only one of the bags, which were all checked and transported together gets lost.

the claim number is BEYMS30119. It is absolutely unacceptable! I live abroad and was planning to visit Beirut for 2 month so I brought EVERYTHING with me. I lost absolutely everything, my cloths, my medications, my work essentials, my souvenirs that I bought drom Egypt...

The bag is a black carry-on sized bag with hard material.

The estimated amount of money for my total loss of belongings (including the Elle suitcase) is over 4000$, adding to that the frustration, anger and inconvenience that happened due to the delay and loss which is priceless. Please let me know if you need full details list of my lost items.

I really hope you can help as this is absolutely unacceptable

On my MS 985 flight from CAI to JFK date 01/23/2023 seat#39C

-the flight attendant hit my knees by the car (on purpose!)
-the other tall male attendant ignored me while serving the other passengers with juice!
-then the same person ignored me again while serving everyone else with coffee!
(as a punishment because I palmed his colleague for hitting my knees!)
- the other female fat hands one was so rude and [censored] with me all flight long from Cairo to JFK!

Now I can't even walk normally because my knees hurts, and I am waiting to see a specialist!
I paid, 25000 le for that [censored] service on the worst airline of the [censored]ty Egypt air!
I need my money back, or I will see you in the courts!

I had a connecting flight on 28/11/2022 from Jeddah to Cairo and then from Cairo to London Heathrow. Ticket Number: [protected]

My luggage was checked in at Jeddah airport and I didn't receive it on London airport. The luggage tag number is: MS798099 and the flight number was: MS779.

I raised a claim at the airport and the claim reference number is: LHRMS18899

I was advised I will receive my bag in 48 hours. When I haven't heard anything after 48 hours, I contacted them, and they didn't have any update or information about my luggage.

Please advise how to resolve this? I need my bag, there are so many valuable items were in the bag.

The claim for delayed luggage (8 days) has been submitted, but no feedback received for more than 2 months.

Quite frustrating and looks like Egyptcare doesn't have customer care services in place.

Please review the details as attached below.

I attached the flight ticket, the regsitration on lost suitcase in BER, the evidence on delayed delivery of lost suitcase and the expense slips for essential purchases with banking details for payment.

This information should assist EgyptAir to get to the bottom of it and proceed with reimbursement.

Hi

I want to get compensation for my luggage delayed for 5 days after I arrived to Canada coming from Tel Aviv through Cairo.

My claim number is YYZMS13352

I had to buy some stuff for me and my wife as the missing bag had most of our personal daily use stuff...

my email address is [protected]@yahoo.ca

phone number [protected]

I came back on Oct 20-2022 and i received my bag on Oct 25/2022 at 8.30 pm

On the 15 of July 2022, on my return from Luxor to Cairo, my luggage was damaged, as our assistant from Cultura Travel retrieved the luggage the damage was immediately seen and we went to the counter and filed the claim for damaged luggage.

On the 17 of July 2022, they emailed my daughter (she was on the trip with me) and requested the following additional documentation and she forwarded me the email (July 19, 2022) so I could get this to them, since she had continued her journey to Paris:

Dear Customer,

Thanks for your email. We understand how disappointing it can be when your expectations are not met.

Kindly send us the following documents:

scan copy of baggage tag(s)

scan copy of the flight ticket(s)

scan copy of your passport bio page

full address and telephone for further communication

price of the damaged bag and it's invoices

On July 20, 2022 I did per their above requested instructions, sending all the pertinent requested information. To date I nor my daughter have heard from EgyptAir as to this matter of the damaged luggage and the compensation. I again sent them an email after they did not respond when all the request information was sent to them again attaching all that they had requested for this claim and still not response, update as to compensation for my damaged luggage. Soon it will be 2 months since this damage complaint was filed.

Our bag was lost on 24 July, after a flight from VIE to JHB. Despite communication with Egyptair, they are not provide answers nor compensation so far.

1. My family and I traveled from VIENNA to JOHANNESBURG via CAIRO, leaving VIENNA on 24 July (flights MS798 and MS839). Upon arrival in Johannesburg our one suitcase was missing. This was reported to the baggage handlers, but we received no reference number, as we had to rush to our connecting flight to Cape Town. We were given a telephone number (Menzies Aviation, JHB ) and were able to contact them once, when they re-assured us that the report had been logged and that they would contact us as soon as there was news. However they have not contacted us on the telephone number and e-mail address that we gave, and there is now no answer on the number they gave us. We are very disappointed by this poor customer service and wish to claim for the lost luggage.

The details are as follows:

Main passenger: Gerhard Swart

Reservation number: QMUFKK

Missing bag tag number: 066657

(our other bags, 066664, 69, 76, and 83 were not lost).

2. Eyptair responded with reference number: FM2022219144646110 // JNBMS11899. They asked for a description of the bag and its contents, which we provided. Since then there has been no response from them.

3. I followed up again on 31/08/2022, but there is still no response.

flight boarded from

OR TAMBO JHB airport on Sunday 4th SEPTEMBER 2022.

Flight details - name : Asimina Raptis

File reference : ATHMS13424/05 SEPT22/1113GMT

FLIGHT DATE: MS840/04SEPT/MS747/05SEP/

NUMBER OF BAGS: 1

TICKET NUMBER : [protected]

COLOUR TYPE: GREY/ALUMINIUM/SILBER UPRIGHT HARD MATERIAL

TAG NUMBER : MS826509/

We lost our checked baggage, it never come on the belt on our final destination.

It's been over 2 weeks, there is no satisfying response from Egypt air or Swissport (Managing lost and found at JFK airport, New York).

We boarded the flight from Mumbai, India to JFK, NewYork (layover at Cairo).

There is no way to inquire about the baggage status via egypt air customer care number, nothing works.

Responses to our email comes with great delay, it's very frustrating.