Menu
For Business Write a review File a complaint
CB Airlines and Air Travel Egypt Airlines / EgyptAir Missed connecting flight because of egypt airl delay + damaged luggage and articles+no ac in flight
Egypt Airlines / EgyptAir

Egypt Airlines / EgyptAir review: Missed connecting flight because of egypt airl delay + damaged luggage and articles+no ac in flight

J
Author of the review
7:35 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

hello,
My name is Jihan Fanous I flew with Egypt air on October 12 2024 7:35 am arrival 12:10 pm to JFK flight number 985 ticket number [protected]

Egypt airline arrived to New York -JFK- late an hour which caused me to miss my connecting flight at 2:35 pm American Airline flight number 4734 heading to Pittsburgh, PA which caused me to lose my business class upgrade worth of $60 and I lost my free check-in luggages of 2 which caused me to pay $85 to check in my 2 luggage for the rescheduled flight number 2226.

there was another connection that I missed in Chicago flight number 1594 which caused me to sleep over in Chicago until the following day flight to Pittsburgh which caused me to miss the birthday of my nephew on October 13.

the food items that I had got rotten.

plus, earlier, when I picked up my luggage from JFK both luggage were damaged and one of them was missing a wheel and totally damaged from the bottom which caused me to lose some articles worth of $500, but I was in rush in JFK and I was running trying all my efforts to catch my American airline flight departing at 2:35 pm that is why I was unable to stop at Egypt airline office to report baggage damages,

I need compensation for my 2 damaged bags and refund for my business class upgrade of $60 plus $ 85 for the 2 checked in bags that I paid for to American airline and $100 for the perished food that happened because of the initial delay of Egypt air.

plus refund of the full amount of my ticket for the inconvenience for the amount of $881.50 ,

and something else to mention, the flight had low to none air conditioning,
I almost got suffocated and my blood pressure increased during the 11.5 hour flight despite of I asked a flight attendant twice to raise up the AC.

also, in Cairo airport in Egypt arounf 5 am while checking in the agent gave me hard time over a couple of extra pounds I had in one of my bags and asked for $120 extra to check it in but I said no, and majority of the content of that bag was food and she saw that when I opened the bag to discard some items and did not explain that I have right to carry a bag of food for free which caused me to get rid of my hot food worth of 2000 Egyptian pounds.

also, we never received an email explaining the luggage capacity and numbers of allowed bags which I consider a negligence of the airline plus the boarding agent on boarding time asked everyone to line up which caused total chaos instead of dividing people into groups and asking them to start boarding by group number called. please get more organized and please take off the flight on time.
regards
Jihan Fanous
[protected]@gmail.com
472 Hoodridge drive, Pittsburgh,PA,15234 USA
+[protected]

Claimed loss: 2 bags are damaged one of them is broken from the bottom and a lot of items and articles were missing, I will attach photos of the damaged bags and receipts of the missing items and the tickets to support my compliant.

Confidential Information Hidden: This section contains confidential information visible to verified Egypt Airlines / EgyptAir representatives only. If you are affiliated with Egypt Airlines / EgyptAir, please claim your business to access these details.

0 comments
Add a comment

More Egypt Airlines / EgyptAir reviews & complaints

Egypt Airlines / EgyptAir - refund 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Egypt Airlines / EgyptAir - bad service 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Egypt Airlines / EgyptAir - terrible customer service 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Egypt Airlines / EgyptAir - ms 800 (paris cdg 1 to cairo)
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Egypt Airlines / EgyptAir - crew smoking onboard
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Egypt Airlines / EgyptAir - abandonment 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Egypt Airlines / EgyptAir Contacts

  2. Egypt Airlines / EgyptAir phone numbers
    +20 9007 0000
    +20 9007 0000
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 9007 0000 phone number 28 28 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 9007 0000 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 9007 0000 phone number 26 26 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 9007 0000 phone number
    4%
    Confidence score
    National Call Center
    +20 224 830 888
    +20 224 830 888
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 224 830 888 phone number 9 9 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 224 830 888 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 224 830 888 phone number 5 5 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 224 830 888 phone number
    29%
    Confidence score
    Abbasia
    +20 226 823 271
    +20 226 823 271
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 226 823 271 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 226 823 271 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 226 823 271 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 226 823 271 phone number
    Abbasia
    +20 223 900 999
    +20 223 900 999
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 223 900 999 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 223 900 999 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 900 999 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 900 999 phone number
    Adly
    +20 223 902 444
    +20 223 902 444
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 223 902 444 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 223 902 444 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 902 444 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 902 444 phone number
    Adly
    +20 223 906 078
    +20 223 906 078
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 223 906 078 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 223 906 078 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 906 078 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 906 078 phone number
    Adly
    +20 223 927 680
    +20 223 927 680
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 223 927 680 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 223 927 680 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 927 680 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 927 680 phone number
    Adly
    +20 226 966 798
    +20 226 966 798
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 226 966 798 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 226 966 798 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 226 966 798 phone number 1 1 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 226 966 798 phone number
    Airport - Terminal 3
    +20 222 067 010
    +20 222 067 010
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 067 010 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 067 010 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 067 010 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 067 010 phone number
    Airport -Terminal 1
    +20 224 183 690
    +20 224 183 690
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 224 183 690 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 224 183 690 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 224 183 690 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 224 183 690 phone number
    Airport -Terminal 1
    +20 225 749 714
    +20 225 749 714
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 225 749 714 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 225 749 714 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 225 749 714 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 225 749 714 phone number
    Foreign Affairs
    +20 225 777 007
    +20 225 777 007
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 225 777 007 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 225 777 007 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 225 777 007 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 225 777 007 phone number
    Foreign Affairs
    +20 224 183 722
    +20 224 183 722
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 224 183 722 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 224 183 722 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 224 183 722 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 224 183 722 phone number
    Heliopolis
    +20 222 908 453
    +20 222 908 453
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 908 453 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 908 453 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 908 453 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 908 453 phone number
    Heliopolis
    +20 222 904 528
    +20 222 904 528
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 904 528 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 904 528 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 904 528 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 904 528 phone number
    Heliopolis
    +20 222 741 953
    +20 222 741 953
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 741 953 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 741 953 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 741 953 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 741 953 phone number
    Nasr City
    +20 222 718 038
    +20 222 718 038
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 718 038 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 718 038 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 718 038 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 718 038 phone number
    Nasr City
    +20 222 718 031
    +20 222 718 031
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 718 031 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 718 031 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 718 031 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 718 031 phone number
    Nasr City
    +20 222 069 075
    +20 222 069 075
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 069 075 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 069 075 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 069 075 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 069 075 phone number
    Shobra
    +20 222 069 071
    +20 222 069 071
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 069 071 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 069 071 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 069 071 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 069 071 phone number
    Shobra
    +20 222 069 072
    +20 222 069 072
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 069 072 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 069 072 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 069 072 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 069 072 phone number
    Shobra
    +20 223 927 664
    +20 223 927 664
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 223 927 664 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 223 927 664 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 927 664 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 927 664 phone number
    Talaat Harb
    +20 223 930 381
    +20 223 930 381
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 223 930 381 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 223 930 381 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 930 381 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 930 381 phone number
    Talaat Harb
    +20 233 475 193
    +20 233 475 193
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 233 475 193 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 233 475 193 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 233 475 193 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 233 475 193 phone number
    Zamalek
    +20 233 472 027
    +20 233 472 027
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 233 472 027 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 233 472 027 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 233 472 027 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 233 472 027 phone number
    Zamalek
    +20 233 051 431
    +20 233 051 431
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 233 051 431 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 233 051 431 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 233 051 431 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 233 051 431 phone number
    Zamalek
    More phone numbers
  3. Egypt Airlines / EgyptAir emails
  4. Egypt Airlines / EgyptAir address
    EgyptAir Complex, South building, Second Floor, Airport Road, Cairo, Egypt
  5. Egypt Airlines / EgyptAir social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
  7. View all Egypt Airlines / EgyptAir contacts