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1.6 101 Complaints
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Egypt Airlines / EgyptAir Complaints 101

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7:58 am EDT
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Egypt Airlines / EgyptAir bad service

I bought a ticket for my son through cheaptickets.com and my son had the worst time in traveling, first of all the egypt airlines flight from beirut to egypt was at 12.45pm they changed the time to 9 pm so he had to wait at airport from 10am to 9pm, then at cairo airport he waited about 18 hours and he had a lot of bad time there because of not caring for his cheked in luggage, he had to search for them and take his bags by himself to the right place and made him pay 150 euros for travel changes, they told him that he has to contact ticket provider for these problems, I contacted cheaptickets customer services and they said that they might not be able to do anything but they'll try?This was the first and last time that I purchase a ticket thru cheaptickets and I will make sure to tell everyone about his ordeal because it was really a hell time and no one can explain it but himself, so here I am writing so everyone knows what to expect at some airports.

Read full review of Egypt Airlines / EgyptAir and 9 comments
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Gebril Mahmoud
US
Dec 16, 2023 5:59 am EST

My bag which was not recieved in my flight in Schipol is missing and untracebale , want a reply .

want to see receponsibility .

the bag had expensive items and till now is not informed where and if it was found

information :

AHL AMSMS13518

flight date 30-06-2023

cairo Airport to schipol Airport

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eli greenfield
US
Sep 23, 2023 7:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

my flight was from JFT to TLV via CAI on egyptair on set 7th flight ms986 and ms601

my baggage never showed up in tel aviv

and all my clothing is in the missing baggage

and i have no one to talk to

can you please help me?

thank you

U
U
U_K
Dubai, AE
May 22, 2023 11:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was on a flight from Cairo to Dubai MS910 on the 15th of May in seat 41K.

When I arrived to Dubai I found that my bag was opened and 3 watches were stolen.

Egyptair said they can do nothing about it !

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Ghost8918
May 20, 2023 4:48 am EDT

Were so sorry for the delay because my son was hospitalized since we arrived I get so busy and forgot to report about my luggage

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CHERIF aboubakar
Doha, QA
Feb 01, 2023 1:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cherif Aboubakar mahamat

My flight MS937

TICKET NUMBERS [protected]

Traveling date 03jan2023

Arriving date 04jan2023

File refrence of the airport hamad international airport DOHMS13230

Bag lost 1 blue colour 13kg contained document

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M
mohamed Zamo
US
Jun 29, 2019 2:52 pm EDT

Egypt air Office in Kuwait refused to change the date of departure, knowing that my ticket is refundable.

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Duaa Saleh
US
May 21, 2019 7:40 am EDT

The flight was delayed 3 hours without any excuse and apologies and the employees were so rude and the airport was uncivilized and about the workers they were misbehaving with the travelers.

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Charles NWOSU
FR
Sep 19, 2018 3:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Egyptair Flight M5800 Eco Paris-Cairo 06/04/2017 and
Egyptair Flight M5875 Eco Cairo-Lagos 07/04/2017.

Damaged Luggage Claim / Insurance Ref No 2349/2017
Processed Damaged Bag Ref LOSMS 10971

Approved Claim settlement is USD 75

Client has been waiting in Lagos for remboursement/settlement
Return Flight Lagos-Cairo- Paris is 05/10/2017

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Godandaram Janaki ram
Oct 25, 2008 3:24 pm EDT

Dear Sirs,
I am a frequent flyer of Emirates airlines. I travel to Ghana every three months sometime six business class trips a year.
This time around I wanted to try out the Egypt air as your airline also flies to Accra, Ghana.
I boarded the flight MS 969 out of Kuala Lumpur on the 13th October close to midnight. My seat number was 9D. During the flight to Mumbai I was reading some magazines and place my bifocal eye glass on the pillow next to my seat which was vacant.

On touch down I even held the glasses on the seat to make sure it does not fall off, than while the cleaners came in to the aircraft to clean I just dozed off.

When the flight was taking off from Mumbai still in a daze (sleepy), some 5 minutes after take off, I tried looking for the glasses on the seat next to me (which was still vacant), checked rear, under and seat behind my seat etc and did not find glasses. I reported to the Crew (Elderly man) he just shook his head negatively saying he can't do much. I suggested he inform the pilot to inform the Airport in Mumbai as a warning to others who will fall victim to these thieves (posing as cleaners). I had so much problem not being able to read without the glasses although I had another pair in my checked in baggage.

I am very disappointed in the response I received from the crew chief. At the airport in Cairo I expected a pick up instead I was told to go out to the next terminal to obtain my hotel voucher.

The glasses a "Longines" cost me US$ 545.00 and was practically new.

Due to this bad encounter and the hassles I had to go through in Cairo, I purchased new ticket from Emirates Agent in Accra.

I am sending this mail for your office in Mumbai to investigate and to weed out the culprit before the Airline's reputation deteriorates further.

With kind regards,

Godandaram Janaki Ram (G. J. Ram)
(IAPA Membership # 51639)

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Overview of Egypt Airlines / EgyptAir complaint handling

Egypt Airlines / EgyptAir reviews first appeared on Complaints Board on Oct 17, 2008. The latest review Missed connecting flight because of egypt airl delay + damaged luggage and articles+no ac in flight was posted on Oct 16, 2024. The latest complaint lost baggage refund was resolved on Sep 16, 2014. Egypt Airlines / EgyptAir has an average consumer rating of 2 stars from 101 reviews. Egypt Airlines / EgyptAir has resolved 15 complaints.
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    EgyptAir Complex, South building, Second Floor, Airport Road, Cairo, Egypt
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  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024

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