How is Egypt Airlines / EgyptAir’s rated by passengers?
Egypt Airlines / EgyptAir’s earns a 1.6-star rating from 101 reviews, showing that the majority of passengers are dissatisfied with flights.
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bad service
I bought a ticket for my son through cheaptickets.com and my son had the worst time in traveling, first of all the egypt airlines flight from beirut to egypt was at 12.45pm they changed the time to 9 pm so he had to wait at airport from 10am to 9pm, then at cairo airport he waited about 18 hours and he had a lot of bad time there because of not caring for his cheked in luggage, he had to search for them and take his bags by himself to the right place and made him pay 150 euros for travel changes, they told him that he has to contact ticket provider for these problems, I contacted cheaptickets customer services and they said that they might not be able to do anything but they'll try?This was the first and last time that I purchase a ticket thru cheaptickets and I will make sure to tell everyone about his ordeal because it was really a hell time and no one can explain it but himself, so here I am writing so everyone knows what to expect at some airports.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Overview of Egypt Airlines / EgyptAir complaint handling
Egypt Airlines / EgyptAir reviews first appeared on Complaints Board on Oct 17, 2008.
The latest review Missed connecting flight because of egypt airl delay + damaged luggage and articles+no ac in flight was posted on Oct 16, 2024.
The latest complaint lost baggage refund was resolved on Sep 16, 2014. Egypt Airlines / EgyptAir has an average consumer rating of 2 stars from 101 reviews.
Egypt Airlines / EgyptAir has resolved 15 complaints.
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Egypt Airlines / EgyptAir emailscustomeraff@egyptair.com100%Confidence score: 100%Supportpaymentsupport@egyptair.com92%Confidence score: 92%support
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Egypt Airlines / EgyptAir addressEgyptAir Complex, South building, Second Floor, Airport Road, Cairo, Egypt
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Egypt Airlines / EgyptAir social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 21, 2024
Egypt Airlines / EgyptAir Category
Egypt Airlines / EgyptAir is ranked 74 among 221 companies in the
Airlines and Air Travel category
Most discussed complaints
bad service1
(opinions to this review)
Recent comments about Egypt Airlines / EgyptAir company
Lost baggage1
Have you found your laggage atlast, I´m still waiting.
3
I am Nelly Sonia Mbwutcha Tchamkeu, i lost my luggage 7901A795132...
1
We are so sorry for that... you can drop your contact information so...
2
Dear Sir,
I am sorry to fly on Egypt Air. On 25/12/2018 I lost one...
1
I'm a wheelchair passenger too they have totally destroyed my...
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My bag which was not recieved in my flight in Schipol is missing and untracebale , want a reply .
want to see receponsibility .
the bag had expensive items and till now is not informed where and if it was found
information :
AHL AMSMS13518
flight date 30-06-2023
cairo Airport to schipol Airport
my flight was from JFT to TLV via CAI on egyptair on set 7th flight ms986 and ms601
my baggage never showed up in tel aviv
and all my clothing is in the missing baggage
and i have no one to talk to
can you please help me?
thank you
I was on a flight from Cairo to Dubai MS910 on the 15th of May in seat 41K.
When I arrived to Dubai I found that my bag was opened and 3 watches were stolen.
Egyptair said they can do nothing about it !
Were so sorry for the delay because my son was hospitalized since we arrived I get so busy and forgot to report about my luggage
Cherif Aboubakar mahamat
My flight MS937
TICKET NUMBERS [protected]
Traveling date 03jan2023
Arriving date 04jan2023
File refrence of the airport hamad international airport DOHMS13230
Bag lost 1 blue colour 13kg contained document
Egypt air Office in Kuwait refused to change the date of departure, knowing that my ticket is refundable.
The flight was delayed 3 hours without any excuse and apologies and the employees were so rude and the airport was uncivilized and about the workers they were misbehaving with the travelers.
Egyptair Flight M5800 Eco Paris-Cairo 06/04/2017 and
Egyptair Flight M5875 Eco Cairo-Lagos 07/04/2017.
Damaged Luggage Claim / Insurance Ref No 2349/2017
Processed Damaged Bag Ref LOSMS 10971
Approved Claim settlement is USD 75
Client has been waiting in Lagos for remboursement/settlement
Return Flight Lagos-Cairo- Paris is 05/10/2017
Dear Sirs,
I am a frequent flyer of Emirates airlines. I travel to Ghana every three months sometime six business class trips a year.
This time around I wanted to try out the Egypt air as your airline also flies to Accra, Ghana.
I boarded the flight MS 969 out of Kuala Lumpur on the 13th October close to midnight. My seat number was 9D. During the flight to Mumbai I was reading some magazines and place my bifocal eye glass on the pillow next to my seat which was vacant.
On touch down I even held the glasses on the seat to make sure it does not fall off, than while the cleaners came in to the aircraft to clean I just dozed off.
When the flight was taking off from Mumbai still in a daze (sleepy), some 5 minutes after take off, I tried looking for the glasses on the seat next to me (which was still vacant), checked rear, under and seat behind my seat etc and did not find glasses. I reported to the Crew (Elderly man) he just shook his head negatively saying he can't do much. I suggested he inform the pilot to inform the Airport in Mumbai as a warning to others who will fall victim to these thieves (posing as cleaners). I had so much problem not being able to read without the glasses although I had another pair in my checked in baggage.
I am very disappointed in the response I received from the crew chief. At the airport in Cairo I expected a pick up instead I was told to go out to the next terminal to obtain my hotel voucher.
The glasses a "Longines" cost me US$ 545.00 and was practically new.
Due to this bad encounter and the hassles I had to go through in Cairo, I purchased new ticket from Emirates Agent in Accra.
I am sending this mail for your office in Mumbai to investigate and to weed out the culprit before the Airline's reputation deteriorates further.
With kind regards,
Godandaram Janaki Ram (G. J. Ram)
(IAPA Membership # 51639)