Egypt Airlines / EgyptAir
Reviews and Complaints

I have been flying Egypt Air since 2013. My United Air Star Alliance #CB546913.
First from Rome to Guangzhou 5 times a year.
Lately Miami to Sharm el Shiekh 4 times a year.
The overall service has gone to hell. I am a wheelchair passenger.
Flight attendants do not offer assistance when boarding USA bound flights, it takes up to one hour to get a chair upon arrival in Cairo, and Sharm.
The food and entertainment is awful! The same entertainment is offered on outbound and inbound flights.
Flight attendants disappear, except during meal service. When I asked for some water, I was treated like I had asked for a kilo of gold.
Upon arrival to Sharm on May 26, one of the wheels on my suitcase was missing. I made a report and I was told to call the Sharm office after one week to get compensation. When I called, I was told it takes 14 working days to be processed. When I called today (the 14th day), I was told I need to wait until the end of June since the paper work was sent late to the insurance company.
When I asked to speak to a supervisor, I was told there is no one.

The air crafts are old and some parts (seats, sound, lights) do not work.
The service is poor.
Prices have risen 40% over the last several years (they claim rising cost) when the price of oil decreased 50%.
Stay away. Use a USA carrier whenever possible.
Thanks for reading this. :)

Flight number
LX 4190 geneva Cairo at 2 June 2018 . departure time 15:00 terminal 1
Ticket number :7242309545126
Reservation number : KXU7Q6
Idiscovered it on making online check-in .
I was obliged to search for another flight within few hours and I left the rest of the medical course I was there to attend . I had no hotel reservation for extra day . And I paid alot in transportation from lausanne to geneva airport at 3 o'clock am which was unsafe and there were no available public transport way .
I am really upset because there is lack of concern to passengers

Hello,

I have been waiting for someone to email or call me back in regards to my baggage being missing.

I flew with Egypt Air on May 25th. Flight # MS995 from Cairo to Toronto.

My baggage is missing. #871924 & 871925.
Masuma Manji & Irfanali Manji

Please call me in regards to what the next steps are. My Phone # is [protected]. And my email address is masuma.[protected]@shaw.ca

My baggage was lost by egyptair 25.03.2017 on flight numbers MS856- MS995 .From Khartoum - Toronto-Edmonton. My baggage was checked in up to Toronto unfortunately I could not find one of my bag. I have reported the missing luggage at the airport with the reference number yyzms1376 at toronto airport. Until today I didn't receive my luggage . This is so frustrating

I want to share with you very bad experience I witnessed on Egypt Air flight from Beirut to Cairo flight MS712 on Thursday 19/4/2018. I am attaching my boarding pass for any details you may need to investigate this incident.

When we arrived at Cairo airport the pilot treated one of the Lebanese passengers who was about to leave the plane in a very arrogant and rude way and when the passenger refused such treatment the pilot ordered the crew to close the door and keep passengers inside then went to his cabinet neglecting all angry passengers. After that the pilot tried to arrest the Lebanese passenger but some Egyptians refused and said he did nothing wrong so we will stay on plane to tell the truth and will not leave this guy alone. This took 5 minutes or so then the pilot ordered the crew to open the door for all passengers.

Yes, it took as little as 5 minutes but left extremely bad impression among all foreign passengers as well as Egyptians.

Appreciate if you can raise my complaint through the right channels for investigation and give me feedback ASAP.

I sent the above to [protected]@egyptair.com on 21/4/2018 but did not receive any reply till now (29/4/2018).

I am staralliance gold member for many years by the way.

My name is Marwan S. Wahba and I was supposed to go to JFK New york with my wife and daughter on m Sunday March 4th 2018 from Jeddah via Cairo, the plane had technical problems and we were deboarded from the plane and we've been sitting for HOURS in the Jeddah terminal, nobody is giving us any feasible answer, we missed our connection flight, sleep deprived and my baby daughter is being tortured the most!
What kind of customer service is this?!
If we didn't get satisfying resolution to this problem, this will definitely be our last time with such a negligently managed airline.

I travelled on Egyptair from Asmara (Eritrea) to Blantyre (BLZ), Malawi via Cairo and Johannesburg. A departed Asmara on 1st Feb 2018 at 03:25 on Flight number MS 834. At 23:00 hrs on 1st Feb, I connected with another Egyptair flight to Johannesburg (JNB) Flight Number MS 839 arriving in JNB OR Tambo Airport at 07:05. There was adequate time in between flights in Asmara and Cairo to allow my bag be transfered to the next flight. To my surprise, when I was about to leave JNB heading to Blantyre which was my final destination, I was approached by a Malawi Airline official who told me that I did not come along with my baggage on the same flight from Egypt. I reported the matter upon my arrival in Blantyre and was told to check with them the following day (today).

Today I was at the airport but my baggage was not among the baggages that came from South Africa.

Would you please explain where my baggage is? What shopuld I do to get back my baggage? Reference number for my baggage is: MS 884172.

Grateful if I canb get my buggage as soon as possible.

Lovemore Mazibuko
COMPLAINANT

My friend and I were coming back from DXB to CAI on Jan 15th, 2018 and at the time of the check-in in DXB at 2 am, EgyptAir staff told us that the flight was canceled and they had no idea what time it was going to be scheduled. They advised us to go back to the hotel or find a place to stay. From my experience with airlines, they were supposed to pay for our hotel stay. If I live in Cairo and I am just visiting Dubai, how am I supposed to go back to the hotel after I had checked-out and ask them to stay in the room again? That doesn't make any sense.
So, they gave us a McDonald's voucher to eat and we had to be waiting for 12 HOURS to catch the flight. MS911 was scheduled for 5 am then they changed it to 8 am and then to 12:55 pm but actually, we took off at 2 pm!
I had an important meeting at work in the morning and that almost cost me my job. My friend who came all the way from Brazil had a trip starting at 12 pm on the 15th and she had to cancel with NO REFUND of the travel agency. It was such a frustrating incident and I really hope Egypt Air can refund or at least compensate us for this horrible experience we had. I travel a lot and probably will never use this company again because it was such a hassle and I don't want to go through all of this next time.
Ana Lima and Priscila de Oliveira

On Saturday October 28, I flew from Cairo to Johannesburg to attend an international conference at Cape Town. My flight to Cape Town SA 317 was supposed to leave at 9:10 AM. However, my flight from Cairo to Joburg (MS 839) got delayed for an unknown reason. As I had to go through Immigration and to reclaim my luggage at Joburg airport, I arrived at SAA terminal 30 minutes before flight time and hence SAA agent would not allow me to check in. In the meantime, she refused to put me on another flight saying that the delay was Egyptair's fault and hence Egyptair should make those arrangements for me. She sent me to Egyptair's sales office on the third floor of terminal B og Joburg airport but the office was closed. I was then informed that the office won't open until 9 PM i.e. 12 hours later.

I spent the next two hours running from one Information desk to the other and from terminal A to terminal B to Menzies trying to get help. I eventually got on flight SA 317 which left at 11AM but I had to pay a penalty fee of 1550.00 ZAR ($130).

I would appreciate your prompt investigation of this incident and refunding me for the above amount.
Thank you for your consideration.

Dr. Nahla Abdeltawab
Country Director
Population Council
Cairo, Egypt
e-mail: [protected]@popcouncil.org

My name is Vinod bhojwani, I have been following up for a refund of a ticket that I purchased from Egypt air on line.The ticket was cancelled on 9th August, I have called the call center at least 25 times and sent mails to various departments with no response at all.
I don't even know where to go from here, all I get told the ticket is refunded but my credit card doesn't get credited.
Ticket number is [protected].
Booking reference is oj17lo.
It's getting impossible to go any further on this matter, hence the complain.
I am a gold card holder on star alliance thru Egypt air, that shows how much I travel and use this airline.
To anyone reading this, please don't ever pay by credit card or make any bookings with Egypt air on the internet, it will be the worst mistake you will make.
I hope this gets some response.

Hi,
My son had today a flight to Paris and we encountered many problems that led to missing this flight:

1- he arrived three hours as recommended to the airport and to our surprise there was a lengthy queue that lasted more than two hours.

2- To drop the bags he had to wait for another thirty minutes till reaching the counter that was still open, however the responsible staff decided to close the counter though they noticed that there are one family and my son waiting in the queue.

3- At that time around 8:54am- one of egyptair staff or relatives dropped his bag and was able to get his boarding pass!he was holding a residence card and a récépissé- he tried to deny that he is going to Paris however what he was holding made it clear that it was a lie!

4- we tried to immediately contact the call center to cancel the check in status but we remained on hold for almost 30 minutes!

Upon visiting Egyptair office, The only option we had is to wait for the next available flight scheduled the 9th of Sept!

Now, I am wondering how to refund the tickets? Will you consider my son as a no-show and deduct the fees though he was available at their OPENED counter.

My son's name: Hesham khaled Mohamed ElMasry
Booking reference: OBT9KF

The second day, we were obliged to biy a very ecpensive one way ticket flight MS767- and there was a delay of more than one and a half hour while the passengeres were inside the plane!

My request is to be compensated on what happened by fully refundind the first ticket and the company may easily check the Egyptair staff timing while checking in.

Sir…
I am a Member of Egypt air plus Ms [protected], now after I collected a whole mileage equivalent to 27138 Mile, I went to Egypt air sales office to redeem my miles with a one way ticket to Warsaw (supposed to be 20, 000 Mile_) according to Star Alliance chart, however Egypt air head office team (in conjunction with Frequent Flyer team) informed me that Miles redeemed shall be 37500 Mile (as Cairo to Istanbul shall be 12500 + Istanbul to Warsaw 20000 ) as transit time less than 24 hours.
This is not among Star Alliance policy, Egypt air frequent flyer told me this is a new policy for Egypt air starting from January 2017 (So Egypt air has new policy regardless of star alliance group)
When we found another flight ticket on another company on star alliance group, I was told by Egypt air that we cannot reserve any ticket on another company from Star alliance, however if you paid the ticket amount, we can do so .
Finally, after investigating with Head office rep., I was informed that I shall pay the taxes of ticket, so it’s not free and taxes for one way ticket from Cairo to Istanbul on Egyptair lines shall reach to 1870 EGP. So this is why Egypt air is directing customers flights to her lines only.
From the three incidents above, it is obvious that Egypt air is following another policy regardless of star alliance policies, also it’s clear that Egypt air want to direct only flights for her own company, finally Egypt air wants to collect any money regarding any trick to be done

Waiting your prompt response.

Hi

I have been following regarding the below issue for almost a month now. No responds from any of the Egyptair contacts.

We had cancelled 2 tickets from Cairo to Sharm El Shaikh on the 8th of June 2017 as we could not travel to Egypt from Qatar. I received an email confirming the cancellation and the refund will happen only after 21 working days. The fund is not refunded yet

Please do the needful to refund the money at the earliest as this have been delayed more the days you mentioned, and the cancellation was done one week after booking and 3 weeks prior to the travel date.

For your reference
Booking Reference MCCVNR
Name Ms Kitty Jose

Booking Reference MC98WT
Name Jihad Akber

I want to submit a complain as I was on flight no4001 g ms, 29th of april, termilal 3, 19:10dep, 22:20 arrival

1) I was insulted by the cabin crew manger
2) I asked for the security, he came to support her then asked to have my passport and upon her request they refused to open the door and holded me and my father forcing us to stay and refusing to get us the airport police to protect us from them
3) as she in front of every one threatened us to be deported?!
4) at last she insisted to keep us inside till we apologize to her after cursing me
5) after a while when every body had already left the airplane the captain came to us introduced him self ahmed hussin zebdeya I guess after holding us like 30 min.
What happen is that at the begging of the flight I asked the flight attendant to get me a pillow she said sorry we dont have so its ok, after a while I saw another one giving other passengers pillows and blankets so I called her again she ignored me, I asked another male flight attendant to please get me her name cause I want to make a complain so he didnt but he gave me a pillow and said we cant give u a blanket now
The flight attendant was looking at me in a very offensive way and when the we reached jeddah I took the pillow in my hand to make a complain on my way down the cabin crew manger came said u cant take it in a very rude way and high tone and insulted me (قالت لى انت سحت و فاسالتها هل تهينينى قا لى انت ذاهبة للعمرة و تاخذين سحت و رفعت صوتها و استدعت امن لمنعى من النزول حتى بعد ان اخذت الوسادة و بالفعل منعنا من النزول و طلب جواز السفر فرفضت و طلبت الشرطة السعوديةو فرفضت و قالت حنرحلك و نجبلك الشرطة تيهدلكو مش حتنزلى لا انت ولا ولدك قبل الاعتذار منها؟؟؟؟؟؟؟؟؟!
و بعد نزول الركاب جاء الكبتن احمد حسين ذبدية و سمح انا بالنزول
توجهت لمكتب مصر الطيران بجدة لعمل شكوى طلب منى ان ادخل على الموقع للشكوى و رفض اى اجراء

So I am asking egypt air a cabin crew1. Insulted me2. Held me against my wish
3. Threatening me using security, and that she will insult me more and deport me
4. The cabin crew wanted us to apologize to her after she insulted us more than once? Or keep us one the plan and deport us?
5. The security held us? And asked to take our passports refused to protect us or get us the police as we wanted?

I attached the flight ticket and a pic for the security man the name of her I am not sure about but I guess mai, old lady over 50 years old
لقد قامت رائيسة طاقم الضيافة بسبى و اهانتى و تهدديدى بالترحيل و احتجازى بالطائرةو عدم السماح لى بالنزول بعد نزول كل الركاب رفض الامن باستدعاء الشرطة او حتى حمايتنا منها و طلب مناا لاعتزارلها للتمكن من النزول؟؟؟لا اصدق حتى الان مدى الاهانة الاختراقات التى قامت بها و ان كان هذا ما تقبل بة مصر للطيران؟؟

flight egypt air ms 43 march 25th
I arrived from Hurghada at 7am to take a connecting flight to Brussels MS725
I applied for medical assistance I I have serious walking problems and can not use stairs.
Upo my arrival in Cairo Airport I had to wait till 8.30 am before a wheelchair was available... This is not the first time there is lack of weelchairs and assistants at the airport.
I fly back from Brussels to Hughada with Egypt Air on 25th April, please make sure that on this date at 8.15pm I immediately have a wheelchair in order to catch my flight to Hurghada.
I think a compensation for my misery is appropriate.
H. Verhoogen

I have booked a flight with Egyptair on the 20th of December 2016, from Manchester to Cairo, reference no. [protected]
I was allowed 2 luggage, 23 kg each.. as it I had planned to get back with 4 bags, I called Egyptair in England to buy the weight of 2 extra luggage, I was told that I cannot buy online and I only can buy at the airport, so to decide whether to buy or to ship them via a shipping company, I asked for the rates, the answer was as following:
_ 95 sterling pounds for 23 kg extra bag
_ any extra weight above 23 will be charged per kilo
Based on these rates, I decided to take the bags with me on the plane, however, when I arrived at the airport for checking in and after doing the check in, I went to the desk to pay and they charged me:
_ 168 sterling pounds *2 as I had 2 extra
_ 250 sterling pound as a fine for the heavy bag ( one of the two was 30kg)!

I could not recall my bag as I 'll miss my flight and they told me if you missed the flight, you will have to buy a brand new flight ticket, I had to pay this ridiculous amount of money, which by the way I did not have on my UK bank account and had to use an Egyptian credit card that charged me a lot above this amount!
Now, I am writing this email to ask for an action from your side as I followed all the instructions and acted upon the information I received, this amount of money is not realistic, it equals a whole new ticket and even more!
I have contacted Egyptair customer service and (we care) and their reply was unacceptable, I have informed them of all the details regarding the incident, that I have been in contact with Expedia and Egyptair before I travel from Uk, both assured me that any extra luggage will be dealt with Egyptair, I even contacted Brussels airway to make sure which party is the right one to buy extra weight and they confirmed that it has to be through Egyptair. However, their reply on my complaint is:
"Re your complaint, we would like to inform you that investigations took place by our concerned departments, they clarified that the amount you paid for your extra luggage was handled by the SK airlines ."

I tried to reply that It is not my problem who handled the payment, my issue is that I followed the information that was given to me and apparently was incorrect, but it is like they do not want to understand!
This is a mistake from their side, I even told them that I can give the mobile number I called the customer service from, my name and they can go back to the call records as calls are recorded, that the customer service gave me WRONG information and if these were the rates I have been given at start I would have used a shipping company or find other solutions but definitely would not have agreed to pay this HUGE amount of money for TWO BAGS!

PLEASE advise accordingly, waiting for your reply

Since I was 2 months old, I was traveling through egypt air either once or twice a year. among these 34 years, I couldn’t remember a significant real problem with your service except my last trip. I was travelling (cairo – sharm el sheikh – cairo) on this month (14th-23th / jan) , this trip was the worst one in my life. I had two main problems with your agent, they are implantation of bag weight policy and professional communication with the costumers.
I was travelling from cairo on 14th, january, 2017 with my wife and small kid, we have three main bags with about 75 kg weight (two bags 30 kg and one 15 kg) , and I have no comment or objection from your representative on the egypt air counter. on my return on 23th, january, 2017 (flight no. 306) , I had the same bags with almost the kg (two bags 32 kg and one 18 kg) , as I have rearrange bags wt. according to your representative request to match bag policy without mentioning that I will pay fees for extra wt. , finally there was only 45 min for airplane departure, and with very ugly and unprofessional way of communication he ask to pay 30 $ for extra wt. and after long discussion with his supervisors, they insist on their communication way and their decision ; (i. e. take it or leave it).
Now, you will find my complaint questions;
• why there are two ways of bags policy implantation in cairo and sharm airport?
• why you didn’t respect your costumer experience with your agent?
• why these aggressive way of communication with your costumers?, as I think you have to be problem solvers as big service provider.
• is it suitable to give your costumer instructions to take make the action or refuse?
I think this trip and you action for my complaint will have a significant impact on me and my cooperation (pharco cooperation) future trips. for your kind feedback.
Hisham seif
Business development manager
Pharco cooperation
+[protected]
Hisham. [protected]@pharcoorg.com

Do not ever consider flying with this airline specially with a baby. I had small baby and no one helped me even after telling them I need assistance due to c section. They refused to help me take my luggage on to the plane as I gate checked the stroller (which was also drama) and I used my two hands to hold my baby so yeah clearly I needed assistance but they were arrogant so I walked away leaving my hand luggage behind because I had no other choice. They then shouted at me but I just returned their treatment back to them and ignored their flea brains. Well, my luggage did make its way to me shortly after. They also didn't tell me I could board the plane straight away (as business class customer AND WITH A BABY). I had a very hungry, dehydrated baby in hot weather crying as I pushed my way through economy class passengers queuing to board the plane. I crossed over the security area and fed my baby on a chair I found! I asked a member of staff strolling away if I can freaking get on the plane as I have to feed my baby (which I said earlier to many member of staff) and she said oh yeah..you can. By the time I went ..the economy class flooded trough and even then I had to fight for my right to board before. Worst experience of my life! Efffected me soooo badly I was unable to produce milk after facing such stress emotionally and of course physically. This damage has no price. I paid for business class to avoid all this ... there's more but I'm just fed up. No replies to emails nothing. They take your money that's it. In fact ..think they don't care to such extent that their planes are likely to just fall off the sky (already happened!). For this reason I won't fly with them again... seeing as how much they care. Lack of everything! I won't be surprised if more accidents took place. Pay higher towards another carrier. This is for flight from Cairo to London hearhrow. Completely put off and I strongly advise anyone to not fly with these thieves.. maybe if you flashed money at them they would serve you waging their tails but hey I paid for my flight ticket so they should do their jobs! Simple minded, lazy, arrogant, unprofessional and clearly not fit for the role.

On the 19th of December 2016, I was supposed to fly from Johannesburg - O.R Tambo - to Athens - El. Venizelos - with a stop in Cairo.

Unfortunately - and besides leaving home 2 hours prior to the flight - the 18 minute drive to the airport, turned to 1, 5 hours due to rain and an accident. I arrived 8 minutes later for check-in and besides the legitimate excuse, I respected the rules and "missed" the flight.

Immediately I tried to contact Egyptair offices to reschedule. Spoke with an agent - from the offices in Jan Smuts - and re booked (after obviously paying the penalty) for the 24th. This would ensure I would be home for Christmas!

Arriving at the airport at 20:00 by the check-in stall, I was approached by a gentleman, who too was denied boarding, for help.

Surprise! After 40mins of searching, because they couldn't trace my ticket number?!, it was found that I was a no-show! For the 23rd!

In all my frustration and disappointment, I kept a straight face to proceed and resolve the issue at hand. Running up and down the airport for 6km, searching for the Egyptair offices.

** All information stalls and airport employees sent me to the Menzies offices, where I suspect I met the ticketing agent. Not very helpful to put it nicely, but I understand and respect everyone has to be home for Christmas.

** I spoke to the manager of Egyptair offices in Jan Smuts, who was the ONLY person who knew where the Egyptair offices in the airport are. He also seemed understanding and helpful admitting to the confusion, but later proved to be a whole different story.

At 22:20 the offices opened their door. Having me and my friend seated at an empty desk, for them to first hold a meeting, so we waited for another 20mins.

I was introduced to someone who would assist me with the issue, but only the next day, as the ticketing agent works on a different-hour schedule and was let go at 22:00 (even though the office only opened at 22:20)

Being advised to be at the airport at 18:00 to re-issue a ticket which admittedly, by the staff, as I have written proof, was Egyptair's fault - I admitted to mine and paid the cost.

Being Christmas - and having spent one of the two biggest holidays of my religion and tradition, away from home, family and friends because of a "mistake" - I asked for the agents number, who reassured me (one of the many people that did), my issue would be resolved.

Calling up the agent today, some surprising things came to surface. Apparently he was told I was late for my flight. Upon further discussion and to make a long story short, I presented the facts and papers.
Shocked to say the least, he offered as much help as he could, confirming a solid case of Egyptair's mistake.

He though cannot assist or take action in any way.

This has been my experience with Egyptair thus far.

P.S #1 I have all necessary documents and names involved which are not mentioned for obvious reasons

P.S #2 This is the first time I resolve to "complaint" online

P.S #3 To all my friends and family, this is why I haven't got the chance to post wishes

https://m.facebook.com/story.php?story_fbid=1538989882783839&id=126495567366618¬if_t=like¬if_id=1482696968436363&ref=m_notif

P.S #4 I have yet to receive any answers after emailing head offices, as advised

Dear Sirs,

I am a frequent traveler (FQTV [protected]) using your domestic flights almost every week between Hurghada & Cairo. I booked on 07/11 a trip to Cairo on 21/11/16 with flight # 077 [protected] as I had to go to Cairo for a very important appointment with Professor/Dr. Franz Dieter Jandel coming for Germany for few hours and I had to meet him for medical consultation before travelling to Germany for an operation. After I booked the flight I was informed from Dr. Jandel that he had to change his arrival day to Cairo, accordingly I changed my flight to 22/11 @ 18.30 hrs. (Ticket # 077 [protected]) and paid the fees EGP 181 as I was trying to fix this important appointment since 3 month!

On the 15/11 @ 15.42 hrs. I receive an SMS from EgyptAir informing me that flight # MS 340 @ 18.35 hrs. has been cancelled and they changed my departure to MS 342 @ 21.10 hrs. I went immediately to EgyptAir office in Hurghada and explained the situation and asked to check the availability on any other flights on the same day but it has to be earlier due to this important appointment with the Professor in Cairo. The gentlemen at the counter asked me to give him some time and he said that he will get back to me with the feedback. On the 15/11 @ 20.53 hrs. I received an email with the E-ticket confirmation on 22/11 @ 17.05 hrs.

I went to the airport on 22/11 arriving at 16.00 hrs. in front of the check in counter and I was surprised that despite the fact I have a confirmed ticket and arriving 1 hour before the domestic flight that the flight is over booked and the gentlemen at the counter asked me to stay at the lounge till he fix the boarding and will bring it over in 30 min. I waited for 30 min. but nothing happened so I went to check the situation and didn't find anyone at the counter and someone informed me that he will search for him. Few minutes latter a gentleman came his name is Mr. Alaa Ahmed Hassan and informed me that I cannot travel on this flight as it is overbooked and will try to book for me on the flight @ 21.10 hrs. I explained that it is impossible and that I have an extremely important appointment in Cairo and if I will not travel to meet him then I have to go and see him in Germany which will cost me money & time!

I saw by myself that there are at least 10-15 passenger checked-in after me and got their boarding! I cannot imagine how to overbook a plane and the worst thing for me is the way how the overbooking is handled which shows real amateur in this situation and it could have been handled much easier if he would approach all the customer from the 1st check-in and offer a compensation voucher especially that the majority of the passengers were on holiday so it will not make any difference for them to travel few hours latter but for me it is a serious matter and I lost my appointment with the Dr. and don't know what to do as I was suppose to do the operation in the 1st week in Dec in Germany!

The police officer in the airport escorted me to file a complaint/report at the police station as per my request and I will do all the necessary to get my rights as I never witnessed such bad attitude and behavior in handling such a serious issue and if I have the chance and the possibility to use any other airline I will not think twice but for me EgyptAir is over and the prices offered for the domestic flights is ridiculous for such lousy service.

I got the police # report and will file a court case and all the necessary documents/proof is available along with the entry time to the airport.

I am looking forward to receive your reply along with the action before proceeding further.

With my best regards,