Sun Country Airlines review: Service of gate agents at the sky harbor phoenix airport

To whom it may concern,

On Sunday January 28th my family and I were put on the stand by list for the 8:15pm flight leaving from Phoenix, AZ flying to Minneapolis ,MN.

Confirmation Code:F9VYVQ

When I arrived at the gate and talked with your gate agents they were extremely rude. They said the flight was completely full and that there was not room for us, said that were 4 in line and that 16 people were flying standby on that Sunday. Later to find out that this flight had open seats. We were flexible and would have split up on the two flights. No one would even give us this option.

As they closed this flight I had asked for help with getting us on the list for the redeye flight that was leaving that Monday the 29th at 1am. The gate agent said she couldn't help me and that I had to call your customer service line, which didn't open until 6am.

I walked the sky harbor airport for hours looking for someone with Sun Country to help me. I was not until 12:30am that I was able to talk with one of your gate agents. Horrible customer service! I have never been treated this way from a gate agent. I am so upset at how I was treated. This gate agent would not even give me a minute of her time and at 12:45 I had my brother on the phone who is a pilot for your company trying to put us back on the list to make this redeye flight home. Your gate agent spoke so rudely put her hand up in my face and said she cannot help me and the flight was closed. Just as the last guest boarded that flight she shut the door and closed that flight and said there is no seats available. She then turned her back and walked away. I was flying with my husband and two children. Which now by then had been in the PHX airport for 7 hours. With no am flights on Sun Country I had to book tickets on another airlines. Delta was the only flight that morning to Minneapolis . I spent $1590 for 4 one way tickets for no reason other than your gate agents at the Sky Harbor airport could not do there jobs correctly. Extremely disappointing.

I also wrote an email to your customer service on Sunday 1/28/2024 and have yet to get any kind of response. Not even an apology.

I feel I should be reimbursed for this Delta flight or at the very least vouchers for future flights .

My email [protected]@gmail.com

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