British Airways
Reviews and Complaints

I just recently flew on the BA flight 2166 from Tampa to London Gatwick. I paid for the Premium Economy seat and was extremely disappointed with the overall experience!

The plane was changed at the last minute to one of the last two older fleets left. The seats were not as nice as I had flown on previous Premium Economy flights. There was no WIFI, the screen was way to small to enjoy any kind of entertainment, the touch screen was non responsive most of the time.

The seat panel near my foot at the base of the seat in front of me kept falling off. I did not complain to the flight attendant because they were too busy counting the passengers, looking for a particular passenger half way across the Atlantic! (Where could he have gone and surely the boarding pass was cross referenced upon boarding!) Also the seat belt of the passenger next to me did not even lock!

Overall the seat was uncomfortable. The food was not good at all and we were were not offered additional beverage. I have always know BA to care about the well being of the passengers and keep them hydrated throughout the flight and periodically offer water. BAD EXPERIENCE. I hope I will receive some compensation for this terrible quality of travel. I am flying back to USA and hope I don't get this rubbish flight again!

I tried to upgrade but the BA app wouldn't allow me.

I am travelling from Glasgow to visit my Daughter in Brisbane at 07.00 tomorrow 22nd June. I am elderly (76 yrs) and journeying alone and as my funds are limited, I asked my Son in Mexico to find the best deal for me. He did the booking through British Airways Ref: ORGCIK, and I was delighted to learn that the flying would be with BA and Qatar as I have heard good reports on both airlines.

I have tried many times to check-in but each time you tell me that it is not possible online as the trip includes another airline. This means that I cannot choose a seat or reserve a meal and presumably I will have to check-in with you at Heathrow and Doha. My luggage includes 2 x 23g cases plus on 7kg cabin case and you are charging me 400GBP for the second large case.

Please can you confirm that I will not have to handle these cases between flights? You have been most unhelpful also as I cannot check-in online there either and they offer no advice regarding any part of the trip beyond Heathrow. I tried to book the extra bag with Qatar Airways but having advised 575USD, they then said that they could not help me as it was a BA booking reference.

I am no longer looking forward to the next two days of uncertainty and I am so disappointed that two major airlines have little regard for those in my age bracket.

Yours sincerly

Douglas A.R. Cardow

My wife and I were in Europe all of May and both flew British Air a couple of times. Now at home in the States I have found on our charge card account a payment to BA on May 8 for $561.36. The only identifying information for this charge is "AIR TICKET BRITISH AIR [protected] TX."

Because of a medical emergency we had to cancel a BA flight from LHR to Venice scheduled for May 7 (booking ref. M4DYHW) and we rescheduled that flight for May 8 (same ref. code). There was no charge for rebooking other than a few fees for one thing or another totaling 100.72 pounds.

And there were no additional bookings and certainly no services or fees amounting to $561.36. So, as far as I can tell, you owe me that amount, which was a bogus charge.

Name: Steven Nash AA#2805246 [protected]@gmail.com [protected]

Please see to this repayment as soon as possible. Thank you

I have received 2 e vouchers for cancelled flights and have been informed that I qualify for a refund

PIYAZT

PIZAEV

Since the purchase of the tickets I have changed bank so the original credit card used is no longer valid. I was then told that the original bank would return the money to BA and I would then be approached for my new bank details to receive the due amount, this was back in April...still nothing

Andrew Cole

[protected]

Absolutely disgusting!

No meat option left

I paid alot of money to get on this flight to be offered crap vegetarians food

Obviously even the vegetarians didnt want it

Im fuming and hungry

I want some of my money back!

The stewardess actually said they give us minimal meat dishes so we dont have too much food left over

Just starve the passengers then!

Never again

At least dick turpin wore a mask

Damn crooks!

Disgusting!

Wouldnt even feed ot to a dog! And I hate dogs!

Good Morning

Flights in South Africa Cancelled. Really bad outcome for me. Waited anxiously to vist me son ...so so disappointed

Waiting for British Airways to put me on another airline.

why does this not happen

British Airways (BA) Chicago (ORD) to Helsinki (FI) Round trip depart May 23, 2022 return to ORD May 30, 2022. Ticket price USD 1033.47

Received eticket info and followed BA guidelines "CHECK ENTRY REQUIREMENTS AHEAD OF YOUR TRIP View visa requirements and COVID-19 travel restrictions for each destination in your booking".

The requirements state I Required negative antigen test 72 hours as shown in picture below. I provided negative antigen test was denied boarding. Checkin agent said I could obtain a doctor note for covid within past 6 months and change my ticket for next day and fly to Finland. He said he could not rebook as BA sold the ticket and plane was Finnair.

I called BA on May 23 and May 24, 2022. They denied rebooking as I was willing to travel on May 24. BA said are not responsible if they give you the wrong information for travel. They refuse to rebook or to refund my money 1033.47USD.

They offered to sell me another ticket. I said how can I be sure that when I go to checkin I will not be denied again. They were evasive and said I would have to read all regulatory requirements for travel to Finland and take my chances.

BA's position is not reasonable. I paid for the ticket in full and I followed their requirements for travel before checkin and presented the Negative antigen test with a date May 23, 2022 performed at 10:55am.

When transiting through Heathrow T5 travelling home to Manchester from the US, I dropped my passport at some point during the connection. I didn't realise this until I was about to board, but when I did realise, I ran back to retrace my steps (one end of the terminal to the other), and, not finding it, went to the Customer Information Desk in the middle of T5. Like everything in T5 there was a huge queue, which of course I didn't have time to wait for as my flight was boarding. I don't like queue jumpers any more than anybody else, but under the circumstances I went to the side of the desk and tried to get the attention of the customer service staff. To be fair, I have never seen such talent in stubbornly blanking somebody's existence since probably primary school. This was even after not only repeatedly saying "excuse me" but also adding that it was an emergency and "sorry for jumping the queue". The male rep eventually did look up but only to bark "I'm dealing with a customer" before carrying on looking into his screen, which, it transpired, was to upgrade a customer from economy to premium economy. Priorities, eh? Even the customer who he was dealing with looked embarrassed and apologetic. Now, for all the BA staff knew at this point, I could have been telling them about a security threat or a medical emergency. I was clearly flustered and sweating from my run through the terminal. But I was getting nowhere, running out of time, and ultimately had to abandon attempting to get help from the only "customer service" desk in the terminal. I tried the security lanes before going to the gate to see if it had found its way there, and boarded the domestic flight. I listed the passport on the 3rd-party lost-and-found, and a few days later reported the passport lost to HMPO. Frustratingly, the lost-and-found company emailed me to report that the passport was handed in after all, but it was too late as you can't "uncancel" a cancelled passport. I will never know, but I think there's a reasonable chance that the passport was at that information desk even while I was there. Anyway, this is about the complete lack of empathy from the so-called "customer service" team at Terminal 5.

i am a person with disability asking for assistance and nothing is offered

please contact me urgently on [protected] murad valani

my booking ref PAC2YU

Hello, I raised a pay and claim on 20 March on a return flight from Cyprus to London Heathrow airport. British Airways cabin crew said to pay and claim. I was due to be picked up so this diversion is an out of pocket expense which was not my fault but BAs for issues with their computers that day. I have received an apology with avios, but that is not the resolution or request to my complaint. I would like my money back

Your e-ticket receipt PP3OMG: 6 May 2022 12:10

Flights:

(i) BA 816: London (LHR) to Copenhagen (CPH) 6th May 2022

Depart 12.10 pm Arrive 15.05pm

(ii) BA 817 Copenhagen (CPH) to London (LHR) 9th May

Depart 16.25pm - Arrive 17.25pm

I was feeling unwell the day before with an equivocal saliva COVID Test which next day on a repeat saliva test was negative ( pm). My ticket did indicate flexibility of travel. I went online to change the booking but the system would NOT allow that but directed me to ring [protected]. Regrettably despite going through the various options to get to the right section on several occasions, the line would cut out after stating that they were inundated with calls and to call at a later time.

Later that afternoon the British airways counter at terminal 2 was not able to help. I had to purchase a new ticket ( SAS) to go to Copenhagen. On my return on the 9th once again i went to British airways counter to see if I could use the return section of my ticket ( all the facts were relayed to the officer concerned). She was unable to help and much to my amazement suggested I ring British airways in London to resolve the matter - clearly an impossible mission given the experience I had had trying to change the booking). As a result I had to purchase a new return ticket to London, through Norwegian airlines.

I would appreciate it if the monies relating to his booking can be refunded

Nirdosh Kumar Gogna.

Australia

Mob +61 [protected]

Kumar.[protected]@health.qld.gov.au

Complaint [protected]

Booking ref :RYCSI2

I bought 4 flights which totalled 5180 UAE dirhams. I paid with a UAE card. One payment of 5180 should have gone out of my account. Instead 5 payments totalling 6,694.89aed went out!

These are the details of the payments BA took from my account without permission;

1406.79. March 18th

1214.49 March 24th

1214.49 March 24th

1452.33 March 24th

1406.79 April 19th

After many long and frustrating calls to BA I finally spoke with a manager. He said the mistake is from BA charging a foreign transaction fee. This should not have happened and he says BA will refund the 1514.89aed.

I also spoke to the bank. They believe that this is illegal of BA. I put in a one time password for one transaction of 5180aed, but BA took 5 transactions equating to a lot more! Please refund asap. We are making a claim for compensation as trips to the bank, online BA chat, phone calls and emails has taken over 5 hours of my time and the loss of money has caused much stress.

I have attached screen shots of my bank statements showing the unauthorised amounts taken by BA.

J4X8KI current booking with flights and hotel in Orlando . I want to enquire if flight can be changed to later BA flight on the same day and our pre ordered seats can also be transferred to later flights .

Current flight is at 11 am and later flight is at 2.30 Pm same day . need to also change return flight to later time. also tranfer pre booked searts It is impossible to talk to anyone I have tried many times to make contact by phone only to be cut off because my booking is outside an 8 week window

When asked where I want to go, your website does not recognise CAI or CAIRO or EGYPT and yet BA do flights to CAIRO.

I wish to book a holiday with BA including accommodation for October half term for myself and three grandsons.

I compiled an email this morning, Wednesday 20th April regarding the above E Voucher. My complaint being the increased cost of purchasing another ticket using my voucher for travel to UK from Denver, Colorado; I'm not sure the email went through as I was unable open an account with my email and password details.

I had planned a trip for last December using a voucher from a previous cancelled trip due to the pandemic but had to pay considerably more money, so I covered the extra with my air miles but had to pay taxes. Unfortunately, I had to cancel my December trip due to an emergency but was issued another voucher for the above amount.

I am currently planning to go to England, however, once again I find the fares have doubled and beyond my budget.

My request would be that you offer me a more affordable flight at this time bearing in mind that this was out of my control and with escalating prices will make it impossible to visit my family in UK.

Christine Lewin

I booked return flights from LHR to USA in 2019, but due to ill health these flights had to be moved to 2020, incurring an increase in fair. The new flights were then cancelled by BA due to covid, so I accepted two vouchers for the value of almost £1700.

On 19/1/2022 I made a new booking for August 2022 using my two vouchers and was told that I would receive an email confirming the booking within 3-4 days. I never received an e mail and since then I have made 145 calls to BA customer services of which I connected about 35 times and hung up on the remainder of the times. I have been told something different on each occasion I got through.

It would appear that the issue is the vouchers I have been given are older ones and do not show on the new system, so need to be matched up by the back office. You would think this would be easy to resolve, but it is making me ill trying to get it sorted.

Please somebody help. My e mail is David. [protected]@hotmail.co.uk

BA92 - 12 March 2022 TOR-LON travelled on seat 36A

Disappointed with the hygiene particularly with COVID still prevalent

a) The stewardess had to get wipes for a passenger, which she picked from the toilet. She did not bother to change her gloves even though she was serving passengers their meals.

b) While serving me a meal she dropped a bottle of water on the floor of aircraft, picked it and passed on to me which I refused to accept.

Is there no hygiene protocol in place with such a prestigious airline

BA - 27 March 2022

BOM-LON travelled on seat 55J

a) I had to request for the initial snack after 6 hours into the journey. I was told that I had been sleeping. In my view the steward did not make an attempt to serve me. I know for sure that the steward attended to the passenger in front of me, the passengers declined and the steward did not return to offer me the snack. I am on medication and organized my intake of the meds based on the snack etc. offered on board the aircraft. The steward returned with two sandwiches which was highly appreciated but after having to go through the ordeal.

The service along this section was disorganized and started late as compared to the other aisles. The excuse given was that it was a long aircraft and they were short of staff.

My assessment is that the two cabin crew serving the aisle came for a joy ride.

We flew out of edinburgh to heathrow on tuesday1st february on flight BA1459. Our pcr test was taken in line with the rules 72 hours before your first flight.My husband phoned british airways to check if it was edinburgh or doa the 72 hours applied to we were told without a doubt it was our first flight which was edinburgh.On checking in at london we were abruptly told we could not board the plane as our pcr test was invalid.BA accepted responsibility but still not allowed on flight ba 7010 to doha. Therfore we had to take another pcr test at the cost of 138 pounds each the person at ba said we would get on next flight which was 2 days later once again at our expence which was 250 pounds plus taxi fare to hotel.My husband and i are senior citizens and feel we were unfairly treated by BA .I was totally stressed out with the whole situation which my son in adelaidewas also very upset at the situation.I certainly feel we should be com pensated in some way even an upg rade going home on monday 11th april

Booking reference RZLM5S

Flights BA0059 and BA0058

Sunday 20th Feb, return Sunday 6th March 2022

I paid an extra £62 for my preferred seat 31k for both outward and inward journeys. I was not provided with those seats in either direction despite checking in early.

They were paid for on

American Express [protected]

Exp. 09/25

Security code 7462

I need to cancel my BA holiday. Reference RS7P23. I have been told I can not cancel on line. I have tried all the phone numbers and extensions and am continually directed to a number which says it can not take my call and hangs up. My flight is in 4 days. I believe I am entitled to 40%refund if notified within 72 hours. Obviously i have no way of doing this if you are not allowing me to reach you.

Regards

David Eckersley