British Airways
Reviews and Complaints

Dear sir,

I checked in at business check in for my BA flight to Luxembourg around 1pm Feb 27 terminal 3, I sat in seat 5A. This was the last time I recall seeing my wallet which contains much cash in various currencies and many ID and credit cards. I then went straight to fast track security where I was rather overwhelmed by the security lady demanding for my "toiletries" to be put out of my wash bag and in a separate plastic bag (including contact lenses?), as a result I was rather slow and then I also had a random body search, as a result my belongings were laying unattended on the security band for minutes, I then went straight to the BA lounge whereafter I boarded my flight to Luxembourg, 10 minutes before arrival in Lux the BA service manager asked for comic relief donations, I reached for my black leather wallet but couldn't find it, I then immediately alarmed staff, we searched plane nothing, I asked Luxembourg BA staff who brushed me off, I have been on my New Zealand phone forever, I have filled out forms,.. nothing... no Ione including my centurion concierge service can get hold of the BAlounge terminal 3.. its been 6 days.

My claim is that I was robbed or BA terminal 3 security staff are running a scheme, unless I get a positive reply that my wallet is found I would like to start a criminal investigation, I will use my own lawyers, against anything BA/security check terminal 3, maybe you should release the footage first of the fast track terminal 3 feb 27 1pm till say 2 pm?

Bart d'Ancona

I was travelling on flight BA1487 Glasgow to London Healthrow. Feb 24. Muslim women occupied three quarters of this flight. It was an extremely large group traveling. They refused to listen to stewards when taxiing to sit down or when asked numerous times how many bags they had with yellow tags they refused to answer - all delaying take off. When landed some said to me that the were just going to climb over my hand luggage (which contained a china Belleek vase) to get to where their cases were. I told them to sit down that the plane was not going anywhere and that the needed to wait. It was causing a major disruption on the plane. They then passed cases over the heads of the other passengers demanding to get to their luggage. The situation in my eyes was dangerous and Terry the Steward did nothing to help. Next there was mechanical issues with the door so we had to wait 20/25 mins on stairs to disembark. I left the plane at 2:45 and my next flight was leaving at 3;30. I was told to run as the gate closed at 3.10 and needed to take a train. Finally as the next flight was slightly late I made it. This was BA269 London to Phoenix. Eleven hours and 20 min flight. My seat did not recline. It had to be done manually by removing the cusion each time by stewardess. If I needed it upright to eat/land etc the had to remove the cusion again. My seat number was 29D. Such an inconvenience to a long flight. My family travel regularly from Phoenix to UK and always British Airways. This was a dreadful experience and I was traveling alone. I was so shaken after the first flight and having no support from steward that Im looking for some sort of refund/compensation.

I made reservations in business for two for travel from Chicago to Nairobi for July 25 2019 with British through American Airline. I was told that I would have to reserve my seats through British Air. When I call to reserve my seat selection I was told that the cost would be an additional $940 for me select my seats. Seat selection would be free if they made the selection for me just before flight. There was no mention of this in the terms and conditions when I made and paid for my reservations. Is this legal?

This evening at 9.05 pm January 5 th I attempted to register seAts on line
Our reference with BA is UR4G1X and this concerns flight BA0349 leaving at 9.05 pm January 6 th from Nice Airport to Heathrow
I found it impossible to navigate the new BA system to change seating even though we had paid for two suitcases together on the flight.
We were originally allocated Seats 22a and 22b
I tried for seats 22c and 22d and managed to obtain 22c but every time I got 22d it was impossible to save the seat and every time I tried the seAt allocation went back to 22 b.
In the end I called BA in the UK for help and dEspite a 15 minute phone call the lady could do nothing to help and in fact told me she could not see any two seTs that we could have to sit next to each other.
This was dIfferent to what I could see and I managed to save 22 b and 22c so we at least sit next to eachother.
What has happened to BA to make life so difficult for their customer base
Can someone explain what BA will do to change back to the simple system that operated before
Something that should take no more than 5 minutes took 45 minutes this evening
My BA exec number is [protected]
I await a constructive answer from BA customer Service
Regards
Michael Reik

ON Nov 29th, myself and 2 companions went on a trip to South Africa starting at JFK. The first issues arose at JFK when my AA number and one world status was not in the system even though I had added it the website information and confirmed it before leaving. That was thankfully resolved well however the issues with your website cont. on the connecting flight through Heathrow BA 178. One of my traveling companions is allergic to gluten and had requested (also confirmed before the flight) that her meal option was selected. When on the plane she was notified that they did not have anything requested for her. So she was left with eating a fruit cup and water on a 7 hour flight that took off at 8am. When we reached Heathrow and complained so that she could get her gluten free meal for the next flight which was to be 11 and half hours to Cape Town the only thing they did was make sure that on the return flights she had her meals. It wasn't until I intervened that they even thought to give her vouchers to get something at the airport (selections were minimal but at least she would not go 24hrs without eating). BA should have offered this instead of me having to keep asking if their was anything else they could do and on the 3rd try actually come up with something.
The third issue occurred on flight BA59. The 747 was an older version and my companion sitting next to me did not have her entertainment system working after it was rebooted. There were other seats available that they could have changed her to but all they said was sorry, its an old plane and there is nothing we can do about it. She spent 11 and half hours with a blank screen while everyone around her was watching movies and TV shows.

The fourth issue was when taking a domestic BA flight on Dec. 2 from Cape Town to South Africa. First my companions were not able to check in with me on the priority lane even though they had everywhere else. Then when one of my companions did check in they were asked if they had any medical issues. Having not travelled internationally very often she divulged that information which is private and should never be asked. Even the agent next to her look at her oddly. Once the medical information was divulged the agent acted like she had leprosy or something and would avoid getting close to her at all costs even though what she mentioned was not contagious at all. It made her feel discriminated in so many ways.
I am a world traveler and have never been asked this or treated with such disrespect. As a One World Emerald member I expected more from BA than the treatment we received. I have flown other partners including AA which is where my status originates from and i have never seen this.

Honestly i expected more from BA and it makes me thing twice about taking a flight operated by you. I hope that this helps mitigate some of the issues we encountered for future passengers.

Big disgrace this company:

- flight was delayed
- airplane is completely outdated, poor entertainment service, poor chairs, lack of space
- food on the flight was horrible
- ordered and paid extra meal was not on the flight
- they lost my wallet
- customer service is very arrogant and unhelpful

By far the worst airline. Even a budget airline do better.

I flew recently with british airways and my suitcase got damaged so I can't use it again. Ba says it's normaly wear & tear. So avoid them at all costs. They mishandle suitcases and that's normal for them.

With 100+ flights a year I pretty much know what's normal wear and tear and a broken suticase is not. They hide behind their advisor "k2" which probably get a fee for any closed case where nothing is done.

I'm going to take this further and will take legal steps.
For now: avoid british airways!

I bought a brand new suitcase for a trip using BA. The suitcase was damaged beyond repair.
I was told that I will be provided a suitcase losing 30% depreciation and not necessarily like for like.
I am really struggling with this as I plan to travel with BA during my retirement and if this is the case I will actually be out of pocket.
I would be most grateful if you confirm this as a fair and justifiable policy when I had genuinely bought a brand new case chosen after months of search to find a case that will serve the purpose. Thank you, Roya Parker

i purchased a ticket to go to nairobi, kenya, on 22nd june from Dublin by british airways and return on the 6th.the ticket was 602 per person, for three, i have not yet recieved any details of the flight in my email.i purchased it three to four days ago.my names are muusacda adjei .from ireland my email adress [protected]@gmail.com.my date of birth 20 april 1976.my flight is leaving dublin on 22nd at 7.30 to heathrow, and it arrives nairobi 9.00.leaves nairobi 6 july 11.35 and arrives 9.00.

hope to get a reply soon because i am very worried.

To whom, it may concern,
I am writing to explain about my dissatisfaction with the British Airways /Air Canada and complain about their support and much worse customer service in Istanbul airport.
My mom and I have round trip flight ticket from Shiraz-Iran to Calgary-Canada on March 6th, 2018 through the connections Istanbul (Turkey) and London (UK).
My flight ticket number was [protected] and our boarding passes were issued for all roots by Turkish airline in Shiraz. However, British Airway staff in turkey did not let us check in to next our flight to London when we got Istanbul on March 6th in the morning time. They did not give us a clear reason for this circumstance why we were not allowed to check in. I had tried to ask them several times why AIR Canada/British Airways both sold us such kind of ticket and even issued relevant boarding pass if there is any limitation for holders of Iranian passport.
Nevertheless, they just impolitely and aggressively told us people with Iranian passport cannot get onboard and no more explanation. In fact, they simply and simply left us alone in the Istanbul airport with no least assistance and support. I was really shocked and disappointment due to a very nonprofessional behavior by British Airway/Air Canada which made us stress and confusion how we must do now in a strange place. I just checked the British embassy website in this regard while nothing really noticed the holders of an Iranian passport have no permission to transit anywhere in the UK. (Our transit time was less than 3 hours in London)
Finally, I had to purchase other one-way tickets for my mom and myself both for CAD$2723 to Calgary through Toronto after 8 hours confusion in Istanbul transit terminal and no assistance by anyone there. The booking number for the new one-way ticket was [protected] from Cheap-o-air website.
Actually, it was a really awful experience that I have ever had in my traveling life which was happened with Air Canada/British Airlines. I trust this is not the way that a large company like British Airways/Air Canada would conduct business with the passengers, however, I hope that both airlines take my letter into their consideration seriously with letting me have a very clear explanation about why Air Canada airline sold us the tickets that have problems, if any .Otherwise why British airways did not let us to take our flight .Also, reimburse me for the relevant extra charge for buying two another tickets that were too expensive (CAD$2723).
I would welcome to discuss matters further and look forward to hearing from you soon. Please contact me at s.[protected]@gmail.com
Thanks

I sent an email about my dissatisfaction with the British Airways since January 2018 but i got no response till date. i am highly disappointed, below is the email i sent months ago.

To:
British Airways

2 Jan at 13:37

To whom it may concern
My Name is Cordelia Obolo and i booked a flight to Nigeria to see my family and attend my son's graduating ceremony, booking reference(TE32FB). My Flight (30 November 2017 @19:25) was meant to be from Manchester to London and then from London to Abuja. On getting to London, my flight from London to Abuja was cancelled and scheduled for the next day.

This cancelled flight made it impossible for me to attend my Son's ceremony on 1 December 2017, as if that was not enough, all of my four baggage (ABVBA31604) were not checked in with me. i waited at the Airport for several hours but all four baggages were missing. I could not attend my son's ceremony, my grandson also could not get his stuffs in my baggage which he ought to go to school with.

I had a very distasteful experience with British Airways, my cancelled flight caused me a lot, not only was my flight cancelled, i missed the important occasion i was suppose to attend.

After two days, i got a call to come collect my baggage, i found my bags in bad condition, one of my bags were opened and i could not find the souvenirs for the wedding i attended in the UK, lost 3 pairs of shoes, and right leg sandals, umbrellas and make up Kits, just six days ago, i realised i have lost more valuables than i thought.

This is the worst travelling experience i have ever had, even the few gifts i was given to give to a few people abroad were missing from my luggage.

I would hope that you take these complaints into consideration and that you would compensate me for inconvenience and my too many losses.

I believe that I am entitled to some form of compensation from the airline due to inconvenience this has caused me, missing the occasion I was meant to attend, tampered baggage, missing baggage, wasted hours and losing lots of valuables.

Date of Travel: November 30, 2017

Flight: BA1405 Manchester to London

London to Abuja (Cancelled FLIGHT)

I can be reached on my mobile ([protected] or [protected]@yahoo.com);
I would appreciate an update as soon as possible.

Booking ref 5YMEE5 we had no notification of our flight this week we did not know it was Cathay as it was ba flight number so 24 hours before we try to check in online and can't because we are referred to Cathay, as Cathay have 48hr check in there were no seats left and I spent a sleepless night worrying that we wouldn't get on the flight, In the end we sat by the toilets! We did not know it was Cathay and when I get home I will show you my copy which has at the bottom in the tinyest print cx0133S, I will be looking for compensation for this as neither Cathay nor ba reminded us of the impending flight online check in

This is my 2nd trip to Amsterdam where luggage has been delayed. In late October 2017 and January 21. I fly with American Airlines and you are the partner airlines. First trip I flew business class and paid almost $10K and this time I flew business class and paid 8K. I am executive platinum and each time I have had to buy clothes because I come here for work. This time I am on day 3 with no luggage. This is unacceptable. Someone paying this much money should have special attention to luggage. This is the benefit that our bags are on the plane and have priority on the luggage to make sure we get them first. I am so frustrated with the service I am almost about to stop flying British Airways. I understand mistakes happen but 2 times in a row for the amount of money and travelling I do.

Claim # now is AMSBA62162 (Date January 21st 2018)
Claim # in October 2017 (which has been another debacle getting reimbursed) [protected]
My AA# is C086C42

I would like some form of compensation for the stress, time and frustration. I come here to work and end up dealing with this and stress. At the same time I have spent hours trying to get the reimbursement.

Thank you,
Dusti Wofford

I received a notice that my flights got was cxld O6YQBS récord locator so I called BA and they said I had to call AA but I told them it was a BA flight and customer service was not very friendly or tried to help with situation all he kept repeating was that he couldn't do anything. I always have had great service with BA where they rebook you automatically when flights get cxld or delayed but not this time...very poorly handled

Good day, I would like to complain about the following flights:
BA0054
15 Nov 2017
21:50
Johannesburg
Terminal A
16 Nov 2017
07:15
Heathrow (London)
Terminal 5
and
BA0057
30 Nov 2017
21:10
Heathrow (London)
Terminal 5
1 Dec 2017
10:15
Johannesburg
Terminal A

On both of these flights your support staff were very friendly and the assistance with the baby was excellent BUT AND ITS A BIT BUT, on both flights I had to ask the crew to quieten down during the evening (sleeping part) of the flight as they kept on waking myself and my children with loud talking between themselves. this is the first time I have travelled with such a young crew for a long haul flight and have never had a problem with loud staff in the past but it made the whole experience become unbearable with me having to get up continually to ask them to lower their voices... if that had not been the case then the trip would have been 100 times better

My flight was on 11 September 2017, flight number BA1370 from London Heathrow to Manchester Airport.
My new Missing Baggage Report Number is LHRBA26284 as of 17 October 2017. My baggage receipt number is BA573087.

Previously, the report number was MANBA 22863, but a wrong baggage was delivered to me. Then, it was changed to MANBA 26284. The baggage status seen on Missing Baggage Report was 'possible match found' before it changed to 'found'. However, I did not receive any calls, emails, or notifications on the updated status.

It has been more than a month since my baggage went missing. I have called countless times to British Airways Baggage Team and I get different responses each time.

On 17 October 2017, during the call, I was advised to call the courier services. The courier services said no baggage under MANBA 23430. I made another call again and I was given a new Missing Baggage Report Number which is LHRBA 26284.
The status was '1 bag possible match', then it changed to '1 bag still missing'.

I could not get a confirmation from Missing Baggage Report or from the calls I made to the Baggage Team if my luggage was found or delivered.

On the same day, I received an email from [protected]@sita.aero and below are the details:

Subject to Conditions - Your item is located and is being
sent to the delivery airport. BA112/17OCT - Scheduled
Arrival Time: 18OCT/0625

From: New York J F Kennedy International Apt
Name: HODGE
Tag Number: AA262217
Original Flight: AA318/16OCT/AA1406/16OCT/BA178/17OCT
New Flight: BA112/17OCT
New Route: London Heathrow Apt
Bag Type/Colour: Type 22: UPRIGHT DESIGN SOFT MATERIAL - BROWN

None of the details sent matches the descriptions of my luggage. If this baggage is sent to me, this will be the second time a baggage is wrongly delivered.

Prior, I have sent numerous emails to British Airways Customer Relations. In the emails, I described and attached pictures of my baggage. I did not receive a single reply.

Attached are my luggage's images, which I sent many times to British Airways Customer Relations. I have also mentioned that the brand is CROCODILE and cabin size.

I am frustrated with the service and work ethics of British Airways Customer Relations and Baggage Team. I understand that there are many missing luggages to deal with, but I'm asking your help to assist me in locating and delivering the correct luggage to me. I have to return to Kuala Lumpur soon and I need my luggage urgently.

BA uses Predatory Practices! they cxl itineraries if you have a challenge with an existing flight.. AT YOUR COST!

Never book a leg with BA if it is not mandatory to your trip! You only have down side.

We flew to UK, a week later we had a challenge with a flight in the middle of our vacation.. BA cxl'd our flight back to the states in a week AT OUR EXPENSE! when we paid to reinstate, the FLIGHT WAS ONLY 60% FULL!
PREDATORY PRACTICE! .. With their paying customers!

Avoid BA at all cost..

I just spoke to a guy at the BA "help desk" trying to reserve a seat for my Mother who is 86 & profoundly deaf.
Traveling San Diego to London next week.
The agent insisted on speaking to my Mother who couldn't understand his very strong Indian accent (I barely could myself & I am British).
Initially he said all he needed was her to repeat her name which I was eventually able to get her to do then he had multiple other questions relating to passport & credit card which he insisted she understand & answer.
His condescending tone & lack of respect are not appreciated & I will NOT be traveling BA ever again.
What "customer service"?

Booking reference: U9NGV5
Flight was delayed, got off the plane and back on.
Someone took my seat on the flight
The flight did not leave till 2am, missed my flight to Budapest and had to pay to reschedule which made me miss time with my family. I am very disappointed and wasted my time.

DFW to LHR
Name: Reena Jogi

I would like my points back or the $152 I paid for the flight or anything else you guys can do for me.

Thank you.
Reena Jogi

Email: [protected]@gmail.com

I would love just a resolution to my claim below: (as stated in both complaint cases I have not received any feedback on):

I have gone on the BritishAirways.com prior to our travel, as advised by your agent over the phone, to purchase and guarantee seats on the plane for my wife and I.

I have done it about a week prior to avoid any possibility of seats being taken to MAKE SURE - our seats would be together. I have purchased. A more expensive seats on the upper deck - next to each other- and I even paid for extra twin seat in front of the wall.
We do not like traveling so far in crowded cabin and this is why we went ahead and called you prior, went online earlier and purchased our seats for the total of $198 ref12582262968280posted to my credit card on 8.8.2017 charged by British Airways.

Unfortunately contrary to our belief that everything was taken care of upon check in the gentleman handed us tickets for the completely different seats than the ones we purchased. We went to complain before boarding to the lady and boarding station who despite to our please continued telling me - sorry you have never made reservation with British Airways, we don't have your assigned seats in our system sorry whoever you gave your money too hopefully you can get a refund (she consistently kept embarrassing me trying to convince me in front of other people gathered around that I have not made my arrangement on British Airlines because she would see it then a I must be a liar). She also stated that all the seats are assigned already we will not be able to sit together.
My wife is afraid of flying and sitting 10 hours alone was horrible stress after 2 hours of hopeless arguing with the staff at the boarding station.

It was the most stressful flight in my entire life, first time with British Airways and the worst despite me even paying extra for additional comfort.
Not only we did not get seats together we got them in lower deck and most crowded in the middle of e rows completely different than what i paid for.
It has been awful experience that I never wish to go thru again and hope nobody from my loved ones or friends will never go again- I will suggest every other possible.

IF you may please just assist me to obtain the aforementioned refund for the service not rendered (referencing Article 9 of U.C.C.) so we can part ways and consequently I may seek airline that honors commitment and cares to accommodate its patrons.