Brussels Airlines review: Sending a ticket confirmation after the check desk was closed

I have booked a ticket with Brussel airlines from Birmingham to Copenhagen and there was a delay in sending me my ticket confirmation I was trying to call them and ask them to send it. They send it half an hour before the flight took off the check desk was already closed 40 mn before. I have the emails from them which shows the time when I received the confirmation and tried to call them several times and talked to different people no one seemed to understand or even willing to help. They promised me a call from their supervisor but no one called back I called after 5 hours after promising to call me and no one seems to have taken notes on my case and no one knows anything. I asked if I can get the recording and they were not willing to help me get the recording since I want to press charges on the company. The worst service ever very poor English speaking who could hardly understand you or make you understand them.

I am still trying to get hold of someone whom I can speak to or someone who can help me get back my money.

Can any one help me.

The confirmation email was sent 15.57 and the flight was at 16.25