CB Vehicle Rental and Leasing Budget Rent A Car Hyundai Santa Fe rental Oct. 7, 2023 from 5140 Dixie Hywy., Fairfield, Ohio office

Budget Rent A Car review: Hyundai Santa Fe rental Oct. 7, 2023 from 5140 Dixie Hywy., Fairfield, Ohio office

Scott E Whittlesey of Hamilton, US

Oct 16, 2023 2:08 pm EDT

Verified customer

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1. Oct. 7, 2023 picked up Hyundai Santa Fe from Fairfield, Ohio office with approx. 60,000 miles. Car had some obvious dents and scratches that we had to point out and the agent seemed put out that she had to indicate those on her check sheet. 2. Drove on Oct. 8, 2023 on vacation towards South Dakota and car died at BP station In Bloomington, Illinois, after the tank had been filled up. 3. Spoke with Roadside assistance who tried to get us a car from two different airports in Illinois and after numerous tries, one airport finally answered their phone saying they couldn't get us a car for 4-6 hours. 4. Told them that was unacceptable and asked her to call an Uber to pick us up to take us to closest airport which was ~ 10 miles away. Was told she would call an Uber but someone had to stay with car until Tow Truck arrived to pick up the car. I agreed to go to airport and my husband would stay with car until tow arrived. 5. Airport advised they would not give us a car until the other car arrived at the airport. Tow finally arrived and found car battery had loose cables which caused it not to operate. Fixed the cables and husband drove car to airport to pick me up. Did not want to keep that car so airport provided us a Kia with about 9,000 miles on it. 6. When we got the car at the airport, gas tank only had one bar - not a full tank which is required when returning a car. Had to fill it up but when we returned it we only returned it with one bar as we had gotten it. 7. We lost almost 3 hours on vacation due to problems with this car. 8. When returning the car to Fairfield, Ohio on Oct. 14, agent had an attitude and was rude to my husband who has a speech impediment. He tried to explain about the empty gas tank, and was going to follow her to the car, and she put her hand up and said stay inside while I check. She went out to check the car and when she returned she rudely said there was no gas in the car. He tried to explain about the empty gas tank and she was reluctant to listen to him. At the advice of Budget, they told us to get a photo of the odometer on his phone showing one bar of gas and the mileage, which we did. 9. I told the agent maybe someone put a new battery in it and did not check the cables properly. She informed us that she picked the car up at a mechanic the morning she transferred it to us. Obviously it must have had some issues. 10. In the end, we feel some compensation is in order and only fair. This situation has given us doubts to use Budget again in the future. Respectfully submitted - Scott and Bonnie Whittlesey Please advise. Thank you.

Desired outcome: I'd appreciate a refund and response to this complaint.Thank you.Bonnie & Scott WhittleseyHamilton, Ohio

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