CB Vehicle Rental and Leasing Budget Rent A Car Car rental charges and missed flight cost

Budget Rent A Car review: Car rental charges and missed flight cost

SonyaLangkau of Kennesaw, US

Nov 22, 2023 1:47 pm EST

Featured review

My rental confirmation # was 41141179US2. The vehicle was picked up on November 2, 2023, and returned November 6, 2023, in San Antonio, TX. Due to the negligence of Budget to provide a properly equipped vehicle, inaccurate records (the tag on the vehicle did not match the actual vehicle we were in - the tag belonged to a BLUE Honda Pilot and we were in a WHITE Honda Pilot), and the time it took to obtain "approval" for a tow/transportation to San Antonio, we missed our flight home and had to rebook at an extreme cost of ~$1,300. Additionally, we have recently been charged an additional $1,009 for which we did not receive notification nor substantiation of the cost both charges causing debt and financial duress. We received credit for 1/2 of the rental fee, plus an ancillary $160 charge (presume the tire and/or fuel since we were unable to fill the tank before returning) for the "inconvenience". I am requesting a full refund of the $1,009 as well as reimbursement for the flight home, and the remaining 50% of the rental for this unresolved matter and duress caused.

1. I went through the Clear process to rent a car so we could quickly and easily pick up a vehicle and leave the airport, skipping the "window", however, a car was not available upon arrival at the designated parking lot location we were instructed to go to.

2. Upon going to the counter, I was provided with the only vehicle available which would accommodate our family & luggage - a WHITE Honda Pilot with existing damage.

3. While en route from Del Rio, TX to San Antonio, TX on Nov. 6th (return drive to airport for the flight home), a low tire pressure message came up on the vehicle screen. We immediately pulled over to check the tire, which was indeed low and going flat.

4. Note: the particular stretch of road we were on was in a very desolate area between Del Rio and Uvalde, TX - limited cell reception, and a lot of nothing nearby.

5. The vehicle was not equipped with either a spare tire nor a "fix-it" kit.

6. We called Roadside Assistance. The rep requested the number on the key tag -- they could not locate the vehicle/rental based on this number. I provided the license plate number, which was registered to a Blue vehicle, not a White one. Later research on this would reflect the tag on the vehicle did not match the registration. This error in record keeping/license tag delayed providing us timely assistance contributing to our missed flight.

7. Budget placed us at risk by providing a vehicle not appropriately or correctly registered to the vehicle we were driving.

8. Roadside Assistance attempted to arrange an Uber (at their cost) to pick us up and take us to San Antonio airport, however, due to the desolate area and distance to San Antonio, Uber was not available.

9. It would take approximately ~2 hours for Roadside to obtain "approval" (Who this approval had to come from, I don't know) to send a tow/transportation for us.

10. Had this "approval" occurred sooner, we might possibly not have missed our flight; had the vehicle been equipped with a spare or "fix-it" kit, we would not have missed our flight.

11. I was very concerned about how we would get home given we would miss our flight, knowing a flight home booked this late would be extremely expensive. Roadside assured me we would not be charged for the rental, etc., and transferred us to Customer Service to speak to them about the cost of the rebooked flight because Roadside could not help with that.

12. While speaking to Customer Service, the call was dropped -- we did not receive the courtesy of a return call.

13. We called customer service back (while waiting on the tow) and they indicated we would have to speak with Roadside about the flight home. At this point, we are tired, it is dark (scary, felt unsafe), and panicking about how we are going to get home/what we are going to do -- and seemingly, Budget did not care.

14. The tow finally made it to us (from the time we first called Roadside to this point), it has been over 3.5 hours. According to the tow truck driver, they were ready to go and had been waiting for the "approval" -- they could have been to us sooner if the approval had not taken so long.

15. The tow had instruction to drop us off at the Budget Rental place. By time we arrived at the Budget rental place in San Antonio (an off airport lot), Budget was closed so we were left standing in a lot in the middle of the night, alone and without any assistance offered by Budget.

16. I have posted our issues on social media (@Budget) and sent multiple emails to customer service and socialinfo since our return, all without any resolve.

Claimed loss: Flight home in the amount of $1,343, remaining credit or refund of 50% of rental cost of $138.82, and refund or credit of the recent $1,009 charge. A total of $2,490.82.

Desired outcome: Reimbursement of flight home in the amount of $1,343, remaining 50% rental credit of $138.82, and refund or credit of the recent $1,009 charge.

0 comments

Add a comment

Budget Rent A Car - hidden charges 31

Resolved

Budget Rent A Car - insurance fraud 22

Budget Rent A Car - fraudulent charge on credit card 2

Resolved

Budget Rent A Car - hidden charges for rsn and xmr 1

Budget Rent A Car - horrible customer service! 14

Resolved

Budget Rent A Car - Rental from Norfolk , VA airport

Budget Rent A Car - Renting a car

Budget Rent A Car - incorrect charge for my rental at Kona, Hawaii airport 2

Budget Rent A Car - Scam billing for unnecessary windshield repair.

Budget Rent A Car - Over charge for rented car.

View all Budget Rent A Car reviews and complaints

Budget Rent A Car Contacts

Budget Rent A Car phone numbers

+1 (800) 331-1212
+1 (800) 331-1212

Click up if you have successfully reached Budget Rent A Car by calling +1 (800) 331-1212 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +1 (800) 331-1212 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +1 (800) 331-1212 phone number 4 4 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +1 (800) 331-1212 phone number

United States

+44 844 444 0002
+44 844 444 0002

Click up if you have successfully reached Budget Rent A Car by calling +44 844 444 0002 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +44 844 444 0002 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +44 844 444 0002 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +44 844 444 0002 phone number

United Kingdom

+43 160 1870
+43 160 1870

Click up if you have successfully reached Budget Rent A Car by calling +43 160 1870 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +43 160 1870 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +43 160 1870 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +43 160 1870 phone number

Austria

+32 27 120 840
+32 27 120 840

Click up if you have successfully reached Budget Rent A Car by calling +32 27 120 840 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +32 27 120 840 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +32 27 120 840 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +32 27 120 840 phone number

Belgium

+420 235 325 713
+420 235 325 713

Click up if you have successfully reached Budget Rent A Car by calling +420 235 325 713 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +420 235 325 713 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +420 235 325 713 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +420 235 325 713 phone number

Czech Republic

+45 33 913 900
+45 33 913 900

Click up if you have successfully reached Budget Rent A Car by calling +45 33 913 900 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +45 33 913 900 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +45 33 913 900 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +45 33 913 900 phone number

Denmark

+358 96 866 500
+358 96 866 500

Click up if you have successfully reached Budget Rent A Car by calling +358 96 866 500 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +358 96 866 500 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +358 96 866 500 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +358 96 866 500 phone number

Finland

+33 170 993 593
+33 170 993 593

Click up if you have successfully reached Budget Rent A Car by calling +33 170 993 593 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +33 170 993 593 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +33 170 993 593 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +33 170 993 593 phone number

France

+30 213 021 3120
+30 213 021 3120

Click up if you have successfully reached Budget Rent A Car by calling +30 213 021 3120 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +30 213 021 3120 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +30 213 021 3120 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +30 213 021 3120 phone number

Greece

+361 214 0420
+361 214 0420

Click up if you have successfully reached Budget Rent A Car by calling +361 214 0420 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +361 214 0420 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +361 214 0420 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +361 214 0420 phone number

Hungary

+354 562 6060
+354 562 6060

Click up if you have successfully reached Budget Rent A Car by calling +354 562 6060 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +354 562 6060 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +354 562 6060 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +354 562 6060 phone number

Iceland

+353 906 627 711
+353 906 627 711

Click up if you have successfully reached Budget Rent A Car by calling +353 906 627 711 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +353 906 627 711 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +353 906 627 711 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +353 906 627 711 phone number

Ireland

+39 171 416 211
+39 171 416 211

Click up if you have successfully reached Budget Rent A Car by calling +39 171 416 211 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +39 171 416 211 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +39 171 416 211 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +39 171 416 211 phone number

Italy

+31 736 242 640
+31 736 242 640

Click up if you have successfully reached Budget Rent A Car by calling +31 736 242 640 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +31 736 242 640 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +31 736 242 640 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +31 736 242 640 phone number

Netherlands

+47 81 560 600
+47 81 560 600

Click up if you have successfully reached Budget Rent A Car by calling +47 81 560 600 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +47 81 560 600 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +47 81 560 600 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +47 81 560 600 phone number

Norway

+48 228 683 336
+48 228 683 336

Click up if you have successfully reached Budget Rent A Car by calling +48 228 683 336 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +48 228 683 336 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +48 228 683 336 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +48 228 683 336 phone number

Poland

+351 219 940 443
+351 219 940 443

Click up if you have successfully reached Budget Rent A Car by calling +351 219 940 443 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +351 219 940 443 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +351 219 940 443 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +351 219 940 443 phone number

Portugal

+7 495 775 3920
+7 495 775 3920

Click up if you have successfully reached Budget Rent A Car by calling +7 495 775 3920 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +7 495 775 3920 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +7 495 775 3920 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +7 495 775 3920 phone number

Russia

+46 850 383 333
+46 850 383 333

Click up if you have successfully reached Budget Rent A Car by calling +46 850 383 333 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +46 850 383 333 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +46 850 383 333 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +46 850 383 333 phone number

Sweden

+41 448 091 818
+41 448 091 818

Click up if you have successfully reached Budget Rent A Car by calling +41 448 091 818 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +41 448 091 818 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +41 448 091 818 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +41 448 091 818 phone number

Switzerland

+90 216 587 9990
+90 216 587 9990

Click up if you have successfully reached Budget Rent A Car by calling +90 216 587 9990 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +90 216 587 9990 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +90 216 587 9990 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +90 216 587 9990 phone number

Turkey

+972 39 350 000
+972 39 350 000

Click up if you have successfully reached Budget Rent A Car by calling +972 39 350 000 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +972 39 350 000 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +972 39 350 000 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +972 39 350 000 phone number

Israel

+966 26 927 070
+966 26 927 070

Click up if you have successfully reached Budget Rent A Car by calling +966 26 927 070 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +966 26 927 070 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +966 26 927 070 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +966 26 927 070 phone number

Saudi Arabia

+971 48 840 022
+971 48 840 022

Click up if you have successfully reached Budget Rent A Car by calling +971 48 840 022 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +971 48 840 022 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +971 48 840 022 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +971 48 840 022 phone number

UAE

+27 113 980 000
+27 113 980 000

Click up if you have successfully reached Budget Rent A Car by calling +27 113 980 000 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +27 113 980 000 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +27 113 980 000 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +27 113 980 000 phone number

South Africa

More phone numbers

Budget Rent A Car emails

budgetcustomerservice@budgetgroup.com

100%
Confidence score: 100%

Support

Budget Rent A Car address

6 Sylvan Way, Parsippany, New Jersey, 07054, United States

Budget Rent A Car social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 18, 2024
View all Budget Rent A Car contacts