Buffalo Wild Wings
Reviews and Complaints

San Jose, CA Blossom Hill Road
Ive been here several times. And today I decided to do a phone order and pick up. Worst mistake ever I had to come back the order was completely wrong. They remade and was still incorrect. Talked to manager Travis who stated he checked all items and that it was correct. I still check myself all wrong. Asked for a manager who they put me on the phone with Patrick who was very disrespectful I guess according to him I messed up his back to school night with his daughter. All I wanted was my food done correctly I paid $70 for crap. The manager was disrespectful and laughed at me several times. Me being a manager I would never do that. He got mad yelled at me he was going to call the cops because I wouldn't let him replace my food. I told him no this is the third time I just want my money back. He still began to talk down to me finally I hung up and asked for my money back. I will never return and me and my family go at least once a weak. I will be calling corporate and filling a complaint and contacting the better business bureau. No one should be disrespected like I was!

Good Afternoon,

I had an issues with your business here in the Fort Myers FL area. We went out Saturday night as most people did to watch the McGregor vs. Mayweather fight. We had arrive at the restaurant at 7:00 to get a head start and try to get a good seat for the fights that evening. Everything was up to par as it is normally for us when we got there roughly on a weekly basis. Then about 10:00 o’clock before the fight was about to happen, the manager all of a sudden was asking everyone for $25.00 per person to watch the fight. Now I would have had zero issue if when we walked in the door they had a sign, or someone letting each person know if you’re staying for the fights you will need to be charged. But for the “manager” to wait until 30 minutes prior to the fight, after we have been there for 3 hours already, and spent 70 dollars at the restaurant to then make us leave because we didn’t have the wrist passes is a little insane. Our waiter knew us, he knows we are normally a regular in this restaurant, and as stated before I would have been more than okay with it, if they had addressed the situation when we first walked into the restaurant.

Thanks Again,
Jacques Kaune
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Drove 10 mins shortly after 11am on 8/25/2017 on hold to walk in and the store not be busy and they came right out to take my order! I left and called to tell a manager and Mike hung up in my face! I called to talk to a second manager Jerry and he said it would never happen again! I frequent and spend lots of money with this company! Very disappointed!

Submitted a lunch order yesterday for a meeting today. I asked the order be ready for pickup at 1130, here it is 12:10pm and I'm still waiting. Not only am I waiting, about 30 other people are waiting back at work. Nobody here wanted to communicate with me about why it's taking so long, I finally had to ask someone for an estimated time, at least 10-15 minutes was the response. Very upset. Will not order again for a meeting! The customer service that I have received is simply disrespectful. I can accept an apology but nobody has stepped up to the plate to say, I'm sorry, we messed up. Not too happy.

Yesterday my fiance and I went to the location on university and 82nd in Lubbock Texas. The food appearance was poor except for our appetizers. A few hours after eating the wings which were poorly prepared I became sick and so did my pregnant fiance who only ate 3 of the wings from her snack size order. Usually the wings here are on point but this time I really regret eating at this establishment. I wish I had taken pictures to elaborate my claim. My credit card end with 3945 and this was at approximately 7pm.

08/16/2017
724 Prospect Ave E, Cleveland, OH 44115

Called 4 orders in @ 11:20 A.M. to be picked up at 12:55.. upon arriving we were told after we waited for the cashier for 5 mins that our order was not entered, the system crashed.. She then said that they had 1 order so my co-worker paid for hers and we left she waited and after 5 mins was told that the had her order but still needed to still cook it.. We work at Medical Mutual and have 30 mins for lunch, so we call our order in so we are not wasting time. The cashier, I believe her name was Moey said they could make our order now but it will take 20-25 mins...NOTacceptable this is the second time in 30 days that I have ordered and it is either not ready or not right... No one called me back, which I'm sure could have because I did supply her with name and #... This just puts a bad feeling about Buffalo Wild Wings, in my head.. which is unfortunate because this is one of my favorite restaurants! I order BW3 at least once a week, but usually I don't have this problem at Harvard Park location..

I had a horrible experience with the restaurant in Lakewood, CO (Belmar Commons). Half of the wings were under-cooked or even raw in the middle, with hardly any sauce, and the spinach dip was served straight out of the fridge instead of heated as it is supposed to be. I called to inform the manager, Tom, and was expecting an offer to exchange the dip and wings for some which had been cooked properly. He told me to microwave the dip, and didn't even respond to the wings issue.

I submitted a complaint to BWW corporate offices the next day, and received an email on 7/25/17 that they would have someone contact me in a timely manner. It has now been 3 weeks, and I still haven't heard from anyone. This company is now ignoring my issues, instead of taking simple steps to ensure customer retention. How hard would it have been to offer to exchange the improperly prepared items for what they actually advertise?

The Buffalo Wild Wings at the Westchester Location in Midlothian Va 23139 will offer a discounts to the Football Team but not the Boy Scouts of America. I find that is favoring one community group over another. I don't think that should be allowed.

Our community uses Discount Cards to raise money for several organizations. However this Restaurant will only do business with the High School Football Team and the Boy Scouts. They used to agree to the discounts in previous years but since the Policy change on Gender Equality in BSA, they have refused.

The Manager says she will only partner with the High School. The other locations in the surrounding areas will do business with both organizations.

Please look into why this particular Buffalo Wild Wings refuses to do business with BSA.

Thanks!
Allen

Our organization did a fundraiser there and was cheated out of money. For 6 weeks we had tons of business there for graduation etc. We were there for graduation parties for 5 hours and 5 different classes came in all using our services. The cashier did not enter code after hta information presented. And we were cheated out of thousands if dollars to go towards school supplies for area youths and sports scholarships. We had 10 parents that expected our services for sports payments that had no choice but to unenroll their children. We were raising money for 2000 backpacks and school supplies to be given to area youths. All they gave was a check for $121 when it was clearly a mistake. We had a fundraiser for one day in Kenosha Wi and received $94. The Gurnee fundraiser us completely wrong to say there is nothing they can do to fix this. Very disappointing and irresponsible on behalf of BWW. Staff of Gurnee IL. This is unacceptable. Where is there to be honest fundraisers. Who should we speak with regarding this dishonest program.

I ordered boneless honey BBQ wings to be delivered through door dash and every single piece was disgusting. Each piece had grizzle in it and it was unedible. I've never been so grossed out by chicken in my entire life. I would like a refund for my entire purchase, including delivery, considering how dissatisfied I am by the meat quality. Also, the last two times I went into the restaurant I was dissatisfied. The first time, they messed up my order and the chicken came out cold. The next time, the chicken had almost no sauce at all and also had a few gross pieces. I don't know if I will ever give my business to them again after my last few experiences.

Hi,

I was at the Florence, KY location on Thursday after 10pm. I can't recall the exact time, but I had an incident with the manager. His name is Mark Alzadal. My 2 other friends and I were having a wonderful experience. We were almost ready to go, all we needed was to pay our bill. For some reason, our server was switched and I was looking forward to tipping her because her customer service was great. I asked our new waitress and she said she would get the tips, not the one that took care of us the entire time. That was one thing that seemed unfair but the main reason is when we were paying, my friend and I paid with a card and my other friend paid with a $100 bill. Our totals were pretty similar, $15 and some change. The waitress/server comes back and hands us our cards and the receipt and the manager comes to tell us that he can't accept my friends $100 because it "didn't feel right to him." I work with money on a daily basis so I asked him nicely" Can I see that bill? What is it about this bill that seems counterfeit to you?" All he said was that it doesn't look right to him and that's all the reasoning he gave me.

My friend only had that $100 bill and $10 only so she was short. She told him and he was aware that she only had $10. I thought he was going to give her a discount or comp the meal because he did ask how much her bill was. I thought to myself, okay that's fine if he will work with us. But then he said he will be right back, and then he came back about 10 minutes later (mind you we were already held up 15 minutes just to pay, and we wanted to go home, it was almost midnight). He said he checked another $100 bill and it doesn't feel right and said he can't take it and walked away. He didn't seem apologetic, nor did he do something about it. I felt that he was being rude, most likely racist because the bill was perfectly fine, and he was being obnoxious because his reasoning wasn't a good reason. My friend felt embarrassed, she kept saying it over and over. It seemed like everyone around us heard the conversation too . What can you do because Mark really didn't care to do much about it? We come in here when we want something small and fulfilling, my other friend comes multiples times a month. I didn't appreciate the mistreatment and the accusation of her having a counterfeit bill. Below is the picture of her bill and the "X" is the counterfeit detecting pen I used to determine if it was real or not because I use this in my office on a daily basis. As you can see it comes out "yellow" which stands for that it passes. Please contact me on this issue.

Went to place a order for wings store is dead really no business a couple of customers there sitting down to eat, get their a gentleman in front of me was their said about 10 mins before cashier Ashley aknowledge him she finally then took his order and another guest order them saw me standing in line behind the customer she just took order from and then walked away from the counter to the back then comes back to counter 5 mins later and I'm still standing there I have to finally say hello are you going to take my order she give a attitude so I place my order and 20 mins have gone by and other gueatncome in and order while me and the gentlemen are still waiting on our food they get their food before we do and we have already waited 20 mins for and by then there was nobody dining in bit a few customers had just walked in their is no way in hell that wings take that long to.make as I was a manager and a corporate trainer for the good industry and the customer service from.Ashley was horrible if she don't like her job or is having a bad day she needs to leave that at home I paid over 20$ for.my good to be waiting this long I spoke to the manager about the situation and all he can do is appoligize for the issue. Is that all how you all handle a complaint and customer service then he saying maybe the cashier was tired or had a long day regardless of the situation that is not how you answer to your customers teying to make excuses for the employee.

The restaurant is filthy, the location at Clopper Road Gaithersburg is very very dirty. There's a greeter by the name of Jade or Jay that is very rude and shows all her emotions in the presence of the guest. The main problem is how dirty the floors are, spills, paper, tissue etc right in the entrance. Management and their subordinates are too chummy...

Good afternoon, I ordered honey BBQ wings combo and two coffees at 1:39 p.m today, check # 10004. I got to the restaurant at 1: 46. I receive my coffees, in which I could tell was very old. However, Jessica refunded my money for the coffee, but as she was retrieving the coffee from the counter, she spilled coffee on both me and my significant other. By the time we took off in the car, we checked the food, in which was ice cold (the fries and chicken). I have patronized this establishment (Novi at Fountain Walk) many times and this is by far the worse experience I had with this this restaurant. I

Hi I went to a Buffalo Wild wings at green acres in Valley stream I place an order wings on wings it's boneless wings and traditional wingstyle which I saw on the menu that it come with fries and a veggie slaw, the price is $19.+ I can't remember the exact amount my boyfriend orders the same but wanted onion rings, with my boneless wings I choose the spicy garlic sauce which was very super salty and I had to choose a side which it never came like it was shown in the menu the traditional wings I order lemon pepper which was also salty and I never go any other sauce to go with my order nor did I get any carrots or celery not even a fork or napkin to go with it. Mind you my order was just a few change short frome $20.00 as same as my boyfriend even thought I told the casher that's whats on the menu list she insist I had to choose a side. I must say I would never go to back because of false advertising and I could have got ting sick because of the salt

I am also in customer service and the customer service I received on the night of 7/11/2017 was unacceptable.
This is how are night went. Exactly!
We arrived at your Natamas, CA location around 915pm and was informed it will be a 30 min wait to be seated for a party of 7. Ofcouese why not. Only 30 mins we can mingle and catch up. 30 mins come by .. we go and ask for an update, 15 more mins to wait… 10 more mins to wait. An hr later. We are seated out in the patio. Your server will be with you shortly. 20 mins later, a server comes and ask us if we have been helped and then states she doesn’t know if she should take our order or who will be our server. 15 mins later. Our server, Malik comes by. No introduction. Just what would you like to drink. Ice water with lemon Please. 20 mins later. The guy comes back with 3 ice waters with lemon. Hello, we have 7 of us. He takes our orders now…. since we waited 15 mins to get our water in … who knows how long we will have to wait to place our order and get our food with his time. We place our food order in…… 15 mins later. Comes back with 3 ice waters with lemon. We don’t see him for the rest of the night. He just disappeared on us. Someone brought our the bar drinks we ordered and the artichoke flatbread that we ordered. Here we go.. waiting again. No one checked up on us. Everyone out in the patios who was seated after us and ordered after us is getting their food brought out by their server. All in all, 1 and half later… we are left out in the cold, empty and hungry. We go and ask for a manager and was informed our food is coming out. By this time. We are hungry tired and ready to go home now. We did not expect this kind of experience. We requested our food to go and the manager gave us a discount of our wait for the lack of service we received. Fine. We will pay for it. Come time to pay for it. No one can take our payment besides the server who took our order. Really! This absolutely makes no sense at all. I requested for a manager immediately. I am not going to wait another hour to pay the dam bill. I need a manager now. Here we go. We waited 25 mins to pay the dam bill. When in reality. It should not take this long. We take our food to go. When we get home to hopefully enjoy our food. Our order is all out of placed and we did not receive the food we paid for. I am just speechless at this point. Its late, we are hungry and we just want the night to end.
The service I received tonight is unacceptable. This was my first time to a Bufflo Wild Wings and I am disappointed at the services and lack of training that your employees have. They truly need more customer service training. If they are lacking this, this is not the industry for them. Your organization should be ashamed for the service that these employees you hired are providing to ALL your customers.

I hope to be hearing from someone higher up within your organization regarding the experience WE received tonight.

At the Milford Ohio BW3's, our waitress dropped a Mango hot Habanero wing on my lap! I survived, but my shorts are pretty stained, I hope it will come out. I didn't eat the other wing that fell on the table, not appealing anymore. After the bill arrived, hoping for some discount, since i didnt eat half of that order and im stained, not one cent! Its a shame, i left 2 dollars for a tip because i couldnt help myself. Ill take my butt to Quaker Steak & Lube from now on!

My boyfriend and I went to buffalo wild wings in Bakersfield California last friday, it was his first time going there. I have been ranting and raving about the food (garlic parmasan wings and deep fried pickles) i couldnt wait for him to try it. First the hostess told us she had no clue how long we would have to wait and that if we were hungry we should go somewhere else! We decided to wait in the car with one of their pagers. Then an hour goes by and i saw them seat the couple who came in after we did! So i went inside and they said "oh shoot you should have been seated 20 min ago" i was a little frustrated when again the hostess had no clue how much more time it would be. It was already almost 11pm. So i decided when we waited another 30 min in the car to do an online order for pick up because we wanted to bring food home for some family we had over from out of town anyways. I placed my 83 $ order and got a message saying my food would be done in 45 min. When we went in to pick it up they said they never got the order and their web site was not working very well. Now i was a little more then frustrated. The girl behind the counter said she would take my order and could have it ready to go in 20 min. So i said fine. (Still charged 83$) when all was said and done it was 2am when we finally ate our cold dinner. It took them over an hour and even though they could see us sitting in our car waiting they let our food sit out getting cold instead of bringing it out to me. I was so bummed! Now i cant get my boyfriend to spend any more money on buffalo wild wings and its one of my favorite spots.

Oh my, so much wrong on what should be a great franchise.
Dinner at BWW in St Joseph, MI on June 30, 2017 was an awful experience. Not really sure if there was more than one waiter but the surly manager had a great opportunity to please customers and he totally dropped the ball.
Awful food, terrible service and bad attitude don't make for a great experience.
Good thing we paid with credit card as we disputed charge this morning and amount refunded

Today, June 28, 2017, I visited Buffalo Wild Wings store number 0086. I arrived early and waited for my remaining party. I was seated by the manager and she was pleasant, at first. She told me my server would be there shortly to take my order, but she took my drink order. Two different parties were seated, and my server still had not returned to my table, even though my friend had arrived. I asked another server did he know who our server was, and he said yes. Then another server passed my table and waited on the party that came in after me. I asked her did she know who my server was, and she acknowledged that it was her. Only then did she take our order. I watched as the two other tables, who were seated after my friend and I, got their food and were requesting to-go boxes before we even got our food. The server said she was going to refill my tea and she never came back. I spoke to the manager and she apparently told the server she was going to take care of us because the server never did return. Furthermore, when the food did come, my wings were too spicy, and my friend's salad did not look appetizing and her avocado was brown. We spoke to the manager and she said that is how it comes in from their supplier. My friend asked asked for a wrap instead. I asked the manager could I order a more wings with a different sauce. She did oblige, but when the food came, the wings were dry. I did not send them back, but brought them home. I husband said, "Honey, those wings were dry! Why didn't you tell them?" I did not want any more issues because at the time the manager brought out the food, she had an attitude.

This was my first bad experience at Buffalo Wild Wings, and I was not happy about it. Not only was the customer service sub par, the food quality did not meet my expectations. Because of that, I would like a refund for my food of $30.89.

I appreciate your attention to this matter.
Respectfully,
K. Richmond