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CB Home Improvement and Maintenance Builders Warehouse Pathetic service builders express warehouse dorp st stellenbosch
Builders Warehouse

Builders Warehouse review: Pathetic service builders express warehouse dorp st stellenbosch

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2:10 pm EDT
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After this experience I will never buy another product from this company , their service is pathetic and the manager Lionel Faro , is extremely arrogant and disinterested in assisting.

I purchased a Golden Air portable air-conditioning unit costing R 499.00 about 9 months ago. The box states there is a 12 month warranty .I had lost the invoice and the admin manager said she can't help , because there supplier would not credit Builders . The item is faulty and she said they can't look up my purchase , she even suggested I cud have purchased it at Game , quite disgusting indeed. Then I asked for the store manager. A person called Lionel Faro, he turned out to be arrogant and totally disinterested, he told me to go rummage amongst my statements. Needless to say i told him to keep the product and throw it away. We live in a small community and I have already told my circle of friends not to shop there .

If a company is prepared to take your money but refuses to offer any after sakes service , then that's not in line with the CPA . Builders attitude is disgracefully and disappointing.

Desired outcome: Complaint about service from manager Lionel should be investigated, an apology.

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  1. Builders Warehouse Contacts

  2. Builders Warehouse phone numbers
    +27 860 284 533
    +27 860 284 533
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    +27 105 948 000
    +27 105 948 000
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  3. Builders Warehouse emails
  4. Builders Warehouse address
    Cnr William Nicol Dr & Republic Rd, Sandton, Johannesburg, Gauteng, 2196, South Africa
  5. Builders Warehouse social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024