Builders Warehouse review: Unfriendly and unhelpful cashier

Today is Saturday, 28 December 2019. This morning I visited Builders Warehouse, Gift Acres. At the till, while is paying, I wanted to enquire about the new store card. What if was and how to obtain one. There were notices up everywhere that one had to present your store card upon payment. The cashier, a woman, a so unfriendly and unwilling to help. She started helping another client while I was standing there with her trying to find out about the card. I had to leave with still no clue how to obtain the card. I'm so disappointed in the customer service. I doubt if I will ever go back to Builders again. It was just a very humiliating experience.