Buildmat
Reviews and Complaints

So, I recently had this situation where I had to return a sink that turned out to be way too big for my needs. And let me tell you, it was quite a hassle. I mean, I had to bear the entire cost of returning it, which ended up setting me back a whopping $250. Ouch!

Looking back, I guess I should have considered putting it up for sale on Facebook or something. That way, maybe I could have recouped some of the money I had to shell out. But hey, you live and you learn, right?

Overall, my experience with Buildmat was a bit disappointing in this regard. It would have been nice if they had some sort of return policy that didn't leave me out of pocket. I mean, mistakes happen, and it's not like I intentionally ordered the wrong size sink. It's just one of those things that can happen to anyone.

Now, don't get me wrong, Buildmat has a decent selection of products and their website is pretty easy to navigate. I was able to find what I needed without too much trouble. But when it came to the return process, it just left a sour taste in my mouth.

In the end, I would say that if you're planning to purchase something from Buildmat, just be cautious about the return policy. Make sure you double-check the measurements and specifications before placing your order. Trust me, you don't want to end up in the same boat as me, having to fork out extra cash for a mistake that wasn't entirely your fault.

So, yeah, that's my two cents on my experience with Buildmat. Take it or leave it, but I hope it helps you make an informed decision. Cheers!

The Buildmat website is super easy to use. You don't need to be a tech whiz to navigate it. It's like a walk in the park, no complicated stuff. And let me tell you, their products arrived pretty quick, even with all the Covid craziness going on. I mean, delays were expected, but they still managed to get my stuff to me in no time. Gotta give them props for that. And let's not forget about their products, man. They're beau-ti-ful! Seriously, top-notch quality. You won't be disappointed. So yeah, if you're looking for a hassle-free shopping experience and some top-quality products, Buildmat is the way to go. Trust me, you won't regret it.

Buildmat is a top-notch company, mate! Their service is fast and professional, no doubt about it. I ordered some stuff from them late at night, and guess what? They posted it early the next morning, lightning speed! I was gobsmacked, mate, 'cause you know, with all these covid restrictions, postage is usually delayed. But not with Buildmat, they're on top of their game!

Now, let me tell ya, their website is easy as pie to navigate. I had no trouble finding what I needed, and their prices are fair dinkum, none of that rip-off business. And let me tell ya, the quality of the items I received was top-notch. No dodgy stuff here, mate. It's the real deal.

And let's not forget about the postage, mate. As I mentioned earlier, they shipped my order super quick, despite the covid situation. I reckon they must have some secret superpowers or something. But hey, I ain't complainin'. I got my stuff in no time, and that's what matters.

Overall, I reckon Buildmat is the real deal, mate. Fast and professional service, fair prices, and top-notch quality. Can't ask for much more, can ya? So if you're in need of some building supplies, give 'em a go. You won't be disappointed, I guarantee ya.

The Buildmat website is super easy to navigate, and boy oh boy, did they deliver my order in a jiffy! I gotta say, the sinks I got from them are top-notch. They look and feel so sturdy, I can't wait to finally install them in my newly renovated space. Big thanks to Buildmat for hooking me up!

Helpful & friendly staff. They were really nice and gave me some good advice when I was choosing a kitchen tap & sink. The delivery was super quick and efficient too. I got my stuff in no time!

But, you know, COVID has been a real pain in the neck. Because of all the restrictions, I haven't been able to install my new kitchen yet. So, my tap and sink are just sitting there in their original packaging, waiting patiently for their turn to shine in my brand new kitchen.

I can't wait to finally get everything set up and start using my new tap and sink. I'm sure they'll look amazing and work like a charm. I just hope this whole COVID thing gets sorted out soon so I can enjoy my new kitchen to the fullest.

Overall, I'm really happy with my experience at Buildmat. The staff was great, the delivery was fast, and the products are top-notch. I would definitely recommend them to anyone looking for kitchen supplies. Just make sure you have everything you need to install it right away, or else you might end up like me, with a beautiful tap and sink sitting in their boxes, waiting for their time to shine.

Ordered a sink for our laundry from Buildmat and I gotta say, the quality was top-notch. Unfortunately, it got a bit banged up during delivery, but them Buildmat fellas were real nice and willing to figure out a fix with me. Wish we stumbled upon these blokes earlier in our reno journey. Can't recommend 'em enough.

The Buildmat website is super easy to use, ya know? It's got loads of great pictures that make buying stuff online a breeze. And let me tell ya, I absolutely love the extra sink accessories they offer. You can just add 'em to your cart right after you've added the sink. No need to go back and check out each accessory separately. It's like a genius move, mate. Saves ya a whole lotta time and effort. Absolutely brilliant, I reckon.

from Buildmat and I must say, they were very helpful. Jimmy, in particular, was quick to respond and clarify any doubts I had about my purchase. Being a regular consumer, I wasn't aware that the Theo sink I wanted to buy was not a standard size. Thankfully, Jimmy informed me about this before I made the final decision.

Instead of taking the risk and ending up with a sink that wouldn't fit properly, I decided to change my order to the Orlando sink, which was a standard size. Jimmy was understanding and accommodating throughout the process. He promptly refunded the difference in price between the two sinks, ensuring that I didn't face any inconvenience or financial loss.

I must say, the customer service at Buildmat is top-notch. The staff is knowledgeable and goes the extra mile to assist customers like me. It's reassuring to know that they are there to guide and support us in making the right choices for our home improvement projects.

Overall, I am extremely satisfied with my experience with Buildmat. The prompt response, clear communication, and efficient handling of my order change have left a positive impression on me. I would highly recommend Buildmat to anyone in need of quality products and excellent customer service.

The only downside was the Buildmat email system. It seems to have a glitch when it comes to iinet addresses. This caused us some trouble as we had to follow up on our order confirmation and ask additional questions. If it weren't for this issue, I would have given them a perfect 5-star rating.

But let's focus on the positive. The customer service provided by Jim was truly outstanding. He took the time to listen to our concerns and was incredibly helpful in guiding us through the process of resolving the problem. He was patient, understanding, and made sure we understood all the available options to fix the issue.

It's refreshing to come across someone who genuinely cares about their customers and goes above and beyond to provide top-notch service. Jim's professionalism and clear communication made us feel valued as customers.

Despite the hiccup with the email system, the overall experience with Buildmat was positive. Their wide range of products and competitive prices are definitely worth considering. We were impressed with the quality of the items we ordered and they were delivered promptly.

If Buildmat can address the issue with their email system, they would undoubtedly earn a perfect rating from me. I highly recommend reaching out to Jim for any assistance you may need. His exceptional customer service skills will ensure that you receive the support you require.

In conclusion, Buildmat offers great products and exceptional customer service, with the only drawback being their email system glitch. However, with the help of Jim, any issues can be resolved efficiently. Give them a try and see for yourself the quality service they provide.

My name is Aubrey O'Ryan and I'm from Welkom in the Free State. I wanted to share my experience with Buildmat, specifically regarding my recent purchase of bullet hinges. On the 23/01/2023, I had the intention of buying 16x100mm x40 and 20x100mm x40 bullet hinges. Unfortunately, when I arrived at the store, they didn't have enough stock of the 16x100mm hinges. Instead, they only had 16x100mm x9 in stock and informed me that they would order the remaining quantity for me.

I had already paid for the hinges, with the reference number JKNZDKDV from Sibanye mining. When I went to collect the rest of the hinges on the 21/02/2023, I realized that the invoice had been misplaced. I informed the staff about the situation and they told me that I needed to present the invoice in order to receive the remaining hinges. They called the manager to intervene, but unfortunately, he displayed an arrogant and rude attitude towards me. He stated that without the invoice, he couldn't assist me and simply dismissed my concerns. I asked him for a solution or any guidance since I didn't have the invoice, but his response was unhelpful and he simply said it was my problem.

I would greatly appreciate it if Buildmat could assist me in resolving this matter.