Burke Decor
Reviews and Complaints

Horrible company, do not order from them, customer service sucks, no phone number to talk to anyone. I had to email several times and finally had my bank do a charge back or I never would have gotten my money back.ordered $800 of in stock wallpaper, three weeks later still didn’t have the wallpaper they said it was backordered and I said well cancel the order then. Lady said it’s final sale, I said no ma’am it’s final sale if it shipped and I received it maybe but it is backordered and hasn’t even shipped so cancel my order you shouldn’t have even charged my credit card until it shipped, finally got e-mail saying my return was being processed. Three weeks later still no refund and I got an email they shipped the wallpaper, the wallpaper I had cancelled three weeks before! I had to ship it back to them. I sent our emails to my bank and my bank went after them and finally got my money back. Whole ordeal was a month and a half of back and forth, ridiculous!

it's been a complete disaster for me.

Yo, so last May 14th, I decided to finally treat myself to a fancy extendable dining table from the Burke Decor website (burkedecor.com). It looked so dope on their site and I was hyped to get it delivered to my crib. But boy, oh boy, was I in for a long wait.

Four months have passed since I placed my order and I still haven't seen even a glimpse of my table. The website kept saying the same thing over and over again: "Status: preparing this item for shipping." Ugh, such a tease.

So, I decided to call their supposedly "legit" phone number with three extensions to try to get some answers. But guess what? No one answered. I was basically talking to the damn automated voicemail the whole time. Super frustrating, man.

And I even sent several emails, hoping to actually talk to a real person. But nope, nada, zilch. No one has even bothered to respond to any of them.

Honestly, I'm just so disappointed in the whole experience. It feels like I was scammed and made a fool out of. I hate feeling like that, yo. So, just trust me and save your money. Don't buy anything from Burke Decor's website. It's been a complete disaster for me, and I don't want anyone else to go through the same crap I did.

I have personally encountered a terrible experience on Burke Decor's website. I've come across various reviews on other platforms, and they all seem to have the same opinion as me. This business appears to be a total scam.

I placed an order a while back, and it never arrived. I attempted to reach out to them through emails and calls, but to no avail. What amazed me was that they didn't even provide me with an update about my order. I'm pretty sure it never shipped out, and the reason is that this business is fake.

While their website may look appealing, don't let it fool you. It's surprising how they can still operate when they've caused so much disappointment in their customers. Honestly, I'm not sure how they've managed to avoid legal actions from disgruntled customers.

I think it's really deplorable what this business is doing to people. They are out there making promises they can't keep, taking people's money, and running away with them. This kind of behavior is unacceptable.

In all honesty, don't bother trying to buy anything from Burke Decor's website. You are better off finding a more reliable online store with an established reputation. Don't let them scam you too.

This company is simply not good and I would not recommend ordering from them. I recently purchased a cement large vase and it arrived broken. When I contacted the company for assistance with the return, they were less than helpful. Another time, I spent a whopping $2000 on a table, but it took an entire year to arrive! And when it finally did, the delivery person just left it outside my house. I cried and had to hire someone to help me move it inside. When I tried returning it, I didn't get my money back. Honestly, dealing with this company has been a nightmare for the past year. And on top of everything else, they gaslight you too! I would suggest avoiding doing business with this company. They are definitely the worst company I've ever encountered.

So, I was doing a little shopping on burkedecor.com and decided to take advantage of the Black Friday deals and purchase the Hobson bench. The website said it was in stock and would be shipped within 7-14 days. I thought, great, I can get this beautiful bench in no time! I paid about $825 which for me, is a pretty big chunk of change.

One week later, I decided to call and check the status of my order. I wanted to make sure everything was on track and I could expect my bench soon. The person I spoke to on the phone reassured me that my order was still on track to be shipped within the allotted time frame and that the item was still in stock. I thought, wow, that was easy!

However, fast forward to 18 days after I made the purchase and I called again. This time I was told that the bench was not in stock and that it would take up to 90 days to ship from overseas. What?! This was completely different from what I was told before! I was a little upset but decided to give them the benefit of the doubt and wait it out.

But then, I called again and spoke to yet another person, and this time I was told that the bench did not pass quality control checks and that's why it wasn't shipped. What?! If that was the case, why was it still listed on the website as in stock? I felt like I was being misled and lied to.

Overall, I was disappointed with my experience with burkedecor.com. I don't feel like I can trust them to fulfill their promises. I'm hoping to get my refund soon and shop elsewhere.

I had a real bad experience with Burke Decor's website. I told myself that buying a desk from there would be a quick and easy transaction. It said it was already good to go! Right after I clicked "buy" and did the payment, I waited for it to arrive. I waited and waited for weeks, but nothing came. When I got tired and wrote them about it, they told me that it had actually been shipped out days ago and it would arrive soon. But that, mi amigos, was a lie! The order still hadn't shipped yet! It was like they were dragging it out or sum'n. So, I hit 'em up for a refund way too many times via email, and then after they had X-ed me out for a bit, they eventually wrote back. They BS-ed me by low-key suggesting that my refund wasn't actually doable because the item was magically now "ready to ship." But that's not even a thing! Additionally, they said their "policy" didn't allow refunds in my situation, but after double-checking, that was cap. What's the deal with this company, right? Like, Seriously. They don't do business the right way. I just wanted to warn ya'll to be careful of Burke Decor, y'all! Now it's just been a hot minute and my order still hasn't been delivered. I told them, frankly, it's too late at this point and I don't even want the item anymore after how much I've waited. But they don't want to refund me no matter how many times I ask. Mayb if i sing a different tune to 'em they'll finally give me what i want, u feel?

So, I wanted to buy some new furniture for my house and thought Burke Decor would be a good place to check out. My first order took a super long time, over 8 months to get here! When I finally got it, I wasn't happy with the item and had to wait another 2 months for a refund. I was told it was because of the darn pandemic.

But, I decided to give them another chance. This time, it only took 2-3 months for a chair to arrive. But when I finally got it, I was really disappointed with the workmanship. The cowhide leather started shedding just by touching it, ugh! So, I had to call to get a return started, but you can't do it online. Then, I had to wait for a form to be sent to me and email it back. I had to wait for their approval and then for the warehouse to send me an airbill. Finally, I had to drag a big box to drop off at Fedex. Phew!

After a month, I didn't get any confirmation that the return was received. So, I had to call again to ask about my refund status. It took them another 2-3 months to finally give me my money back. But, in the end, I lost over $150 for shipping costs and a 5% restocking fee for a $350 chair. It's just not worth it to shop there anymore.

So, I recently got this wallpaper from Burke Decor, and I was really excited to have it installed. But, to my surprise, the installation turned out to be a real pain. I had to get a professional to get the job done, yet nothing seemed to line up and looked like a complete mess.

I was even more disappointed when I called their returns department and spoke to a customer service representative who was dismissive and offered no help. I couldn't believe it when she told me that it had been more than seven days since the purchase, and there was nothing they could do for me. Can you imagine that? Seven days!

To make things worse, she told me that I could submit a claim, which could likely be rejected. I was so frustrated that I did what she suggested, hoping that I could get some sort of resolution. I sent them photos of the poorly installed wallpaper, but instead of helping me out with my situation, they demanded a lengthy report from me about the installation process, who installed it, what was the lighting like, and so on. It was an unreasonable request, and I had to take time off to do that.

As if that wasn't enough, they then said that because I didn't respond to their form quickly enough, they had tested the wallpaper and found nothing wrong with it. They denied my claim. It was beyond frustrating, and I just couldn't believe it.

I can't believe how ridiculous this entire experience was. I paid for an unusable product, and they didn't care about my frustrations. They didn't even offer an apology. Therefore, I will not recommend Burke Decor to anyone. It's better to shop from Pottery Barn or buy from Amazon than to deal with Burke Decor and their terrible customer service.

So, we saw that Burke Decor had this cool loop paper towel holder that would make our lives easier - they said it was designed so anyone could easily pull out a sheet of paper towel with just one hand. We thought that sounded perfect, so we ordered it. But when we opened it up and tried to use it, it quickly became clear that this little gadget wasn't going to do us any good. The spring arm that's supposed to hold the roll of paper towels in place is just way too tight. You can pull and tug on the paper towel as hard as you want, but the roll just won't budge. It's like the arm is squeezing it so hard that it's practically fused to the holder.

Obviously, we wanted to return this thing and get our money back. But that's when things got even worse. Burke Decor has this whole process for returning items, and it's not exactly user-friendly. First, you have to wait for them to approve your return, which can take a while. Then we found out there's a restocking fee of 5%, which felt like a slap in the face considering we were returning an item that didn't work in the first place. But the real kicker was when we saw that WE were responsible for paying the $22.50 return shipment fee. That just seems crazy to us. We're paying over $25 bucks just to return an item that didn't even work? That's almost half the cost of the item itself.

All in all, we were pretty disappointed with our experience with Burke Decor. It feels a little shady to charge customers so much for returns, and the fact that their product didn't work as advertised just made things even worse. We wouldn't recommend shopping with them if you're looking for a stress-free experience.

I had the most terrible experience with Burke Decor! I was so disappointed with their service. After I bought an item that had the option of quick shipping, I was counting on receiving my order within 2 weeks. However, on the 12th day since my purchase, I reached out to the company. I tried to call them but there was no response, so I sent an email instead. Luckily, they responded quickly, but they still couldn't tell me why I hadn't received any shipping information yet. I needed this item urgently for my model home project, so I decided to ask for a refund. But what they replied was unbelievable! They informed me that my item was already on the way and that I would be charged a 5% restock fee as well as $481.68 in shipping fees if I would not continue with the purchase!

I was very disappointed with the company's response, and felt like they just wanted to keep the sale regardless of my situation. I paid $2491.29 initially, and the refund would only be $1717.32 which does not even include the shipping fees! Plus, they told me that the delivery would take about 6 to 8 weeks which came as a shock to me because I had chosen the option of quick shipping!

I decided to send an email to Burke Decor to ask why I would be charged $481.68 in shipping fees, but they ignored my question. They just told me that my refund would be processed in 7-14 business days. By the 19th day, I still hadn't received a refund and was becoming frustrated. I sent them another email asking what was happening, but still no response. Eventually, I received an email from PayPal stating that I had been issued a refund, but Burke Decor still did not reach out to me at all.

It was two months of wasted time and energy, and a loss of $773.97 that really hurt me. I wouldn't have received my refund if I didn't follow up with them repeatedly. I think Burke Decor is a terrible company with terrible customer service. Whenever I called them, no one answered. I tried to be patient, but the situation really put me off. If only Burke Decor could lend me $2400 for three months to reciprocate the favor, I would definitely appreciate that!

To conclude, I highly recommend that everyone should not buy from this company. I wouldn't rate them any higher than negative 10 stars.

This store is absolutely terrible! I cannot believe they are even in business. My experience with them was nothing short of a nightmare. I ordered a beautiful Aileen Fitzgerald painting from their website, but when it arrived, there was a large, dark knot on the light wood frame that ruined the entire piece. It looked like a giant black splotch that was impossible to ignore. I tried to exchange it, but they took over two months to respond to me and even tried to charge me a restocking fee and return shipping. It wasn't until I filed a complaint with the Better Business Bureau that they responded and agreed to exchange it. I even took a picture of the painting before I returned it, just to make sure there were no mix-ups.

But when the replacement arrived, it was the EXACT SAME painting! I couldn't believe it. When I contacted them, they had the nerve to say that it was "as intended" and that I should have expected to receive the same thing. What?! They completely failed to pay attention to what I was telling them and didn't even bother to address the dark knot issue. I was beyond frustrated and furious with their incompetence. Every step of the way, they refused to take any responsibility and just made excuses or offered empty apologies.

I will NEVER shop at Burke Decor again and would advise anyone to avoid them at all costs. They clearly don't care about their customers and have no respect for their time or money. It's extremely frustrating to deal with a company that cannot even get the basics of customer service right. Save yourself the headache and find another supplier that actually cares about their customers and the quality of their products.

So, I bought something from Burke Decor and it said it was in stock. But then, I didn't get no email confirmation for a few weeks. So, I decided to email them and ask what was up. They said it was supposed to ship early/mid March, but I kept emailing them and asking where it was. Now, it's already the middle of April and still no package. They keep saying it will ship early/mid April, but they keep pushing it back every time I email them. Honestly, I think this company is a scam. I wouldn't recommend them at all and don't waste your money on them.

Trust me, don't waste your time and money on Burke Decor. They're a real piece of work, and not in a good way. I made the mistake of ordering something from them in February, and it's been an absolute nightmare ever since.

The first thing I noticed was how vague their shipping information was. They give you a rough estimate of when your item will ship, but it was clear from the start that this was just a guess. Every time I called or emailed them to ask for an update on my order, they would push the delivery date out two whole weeks. This happened over and over again, until I finally realized that they were just stringing me along.

To make matters worse, the customer service was terrible. The people I talked to on the phone always seemed annoyed and dismissive, like they couldn't be bothered to deal with my problem. And when I asked for a refund, they were even less helpful. It was like pulling teeth just to get them to acknowledge my request.

After weeks of frustration, I finally decided to contact the Better Business Bureau. It turns out that I'm not the only one who's had a bad experience with Burke Decor. There were several other complaints against them, all with similar stories of long shipping delays and poor customer service.

So take my advice: don't order from Burke Decor. They might have some nice products on their website, but it's not worth the headache and hassle. There are plenty of other companies out there that will treat you with respect and actually ship your order on time. Save yourself the trouble and shop somewhere else.

I gotta say, Burke Decor is definitely not on my list of favorites when it comes to online shopping. I placed an order there before Christmas, thinking it would arrive in time for the holiday festivities. Two whole months later, and nothing! All I got from them was a bunch of excuses and a runaround about how it was going to ship "in 7-10 business days." Well, that never happened, did it?

So, I tried to cancel the order and that was a whole other mess. Apparently, it couldn't be cancelled because it was "in processing" or something. I mean, what kind of lame excuse is that? All I wanted was my money back, and it felt like they were making it as difficult as possible for me to get it.

If you're thinking about shopping at Burke Decor, my advice is to think twice. Buyer beware, folks! Maybe some of you have had a better experience than I did, but based on my experience, I can't in good conscience recommend this place to anyone.

I bought this black wash Trey Executive Desk at Burke Decor (burkedecor.com) and I gotta say, it's not exactly what I was hopin' for. I wrote a review twice and it still says "no reviews"! Ain't nobody wanna feel like they're talkin' to a brick wall. Especially when they're spendin' 2000 big ones on a fancy desk that ain't even finished like they promised!

Now, I'm startin' to wonder if other folks had the same problem but ain't sayin' nothin' 'bout it. That ain't right! I expect to see all the reviews so I know what I'm gettin' myself into. It's like they tryin' to hide the truth, and that ain't cool. I ain't tryin' to falsely advertise nothin' or no how!

I just wish Burke Decor could have been more clear, and the lack of full disclosure from customer reviews seems kinda suspicious if you ask me. It makes me feel like I was swindled out of my hard-earned cash. Hopefully they catch onto that and fix it so nobody else can fall prey to shoddy products.

Wow, let me just say that I wish I read some reviews before I forked over my hard-earned cash to this Burke Decor website. I thought it would be a good idea to purchase a toy tent for my favorite niece on this site, but boy was I wrong. The tent took a whopping EIGHT weeks to finally arrive at my doorstep. And when it did, I was a little underwhelmed. It came in a box and wasn't all that impressive, to be honest. I decided to wait a couple of weeks before giving it to my niece as a gift, but when I finally did, the tent had already ripped at the top seam. I was flabbergasted! Who would've thought that a tent made for children would be so poorly constructed?

So, I reached out to the Burke Decor customer service department, hoping to get a replacement or at least a refund. But no dice, folks. Apparently, I was supposed to open and thoroughly check the toy within TWO days of delivery, or else I was out of luck. TWO days! That's hardly enough time for me to find the scissors to open the stupid box! Needless to say, I was beyond disappointed with this policy. It seems like Burke Decor doesn't care about customer satisfaction, just making a quick buck.

All in all, I will definitely not be using this site again for any of my future purchases. Who knows what else I'll buy that will be a complete waste of my time and money. Save yourself the headache and seek out other sites with better customer service and higher quality products.

I recently bought a gnarly piece of furniture from Burke Decor website, burkedecor.com. Let me tell you, the customer service from these guys was a straight-up bummer. I paid the big bucks, 149 smackers, for the white glove treatment, but there was nada communication about the delivery being late. I hit them up for info on where my stuff was at, but they totally ghosted me.

Finally, my furniture piece arrived, and it was wrapped up tighter than my aunt's bun at a church bake sale. When the movers unwrapped it, it was legit filthy with dust and dirt. Gross, right? And Burke Decor didn't do squat about it. They didn't even reach out to check if I was happy or not.

The only upside was that my delivery receipt showed that the piece was hella dirty, so I at least had some proof. But still, it was super disappointing to drop all that dough and not get the top-notch service I was promised. Might wanna think twice before buying from Burke Decor.

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So, I wanted to get a pretty new clock to put up on my wall, and I thought Burke Decor would be a good bet. I mean, who doesn't like checking out all the pretty stuff on their website?

I ordered my clock a couple weeks back, and the website said it'd be here within 1-2 weeks. Not too shabby, right? But when I called up yesterday to find out where it was, they told me it wouldn't be shipping out until a whole month from now. I was not pleased, to say the least.

I started reading more reviews about this place and found out that a lot of people have had problems getting their orders delivered, or even getting any kind of response from customer service. If I don't get my clock on time, they're gonna get reported to the Better Business Bureau.

Overall, I'm just really disappointed with my experience at Burke Decor so far. It's a bummer because they do have some really cute stuff on there, but I don't know if it's worth all the hassle.

So I've got a story to tell y'all about Burke Decor. I ordered a fancy table on their website that was supposed to be sent out after 7 to 14 days. My credit card got charged right away but now it's been way more than those so-called "business" days and I haven't had any update! This is some major-league garbage customer service and post-sales experience.

I've tried getting in touch with their hopeless customer agents online but all I get back is vague answers and not a single concrete detail about my order. I even had to deal with being stuck on hold for a whopping 35 minutes waiting for one of them to even pick up the danged phone! And when I finally did convince one of those chat agents to start coughing up some details, they just checked out and disappeared.

My gods above, Burke Decor, get your stuff together! I've provided them with my order number #*** and requested for them to escalate it ASAP. If you're gonna start taking people's credit card numbers, you better follow through with your promises!

I gotta say, I was pretty disappointed with the way Burke Decor does business. They talk a big game about being environmentally friendly and all that jazz, but when it comes down to it, they don't seem to care much about actually following through. I mean, I've ordered five different things from these guys so far, and every single one arrived separately in these huge, oversized boxes, filled to the brim with totally unnecessary wrapping paper. Like, seriously, it was ridiculous.

I get that companies need to make a profit and all that, but it just seems like such a waste of resources. And what really grinds my gears is that they didn't even give me the option to consolidate my orders or anything like that. If they had just told me upfront that each item would be shipped separately, I could have planned better and maybe saved them some trouble. But nope, they just sent everything out willy-nilly and left me to deal with the fallout.

Honestly, at this point, I would recommend finding the supplier for whatever you're looking for and ordering directly from them. It might be a bit more of a hassle, but at least you won't be supporting a company that talks a good game but doesn't back it up. And hey, who knows, you might even save a bit of money in the process.

I gotta tell ya, I thought I found a good site to buy some home decor, but Burke Decor let me down. I thought everything was all good when I ordered a console table from them, but a few days later they tell me it's backordered for over two months! What kinda junk is that? So I try to cancel and get a refund, but it's like they fell off the face of the earth. Their rep tells me they'll pass along the info, but I never got my money back. I had to call up my credit card company and do a chargeback just to get my own dang money back! Don't waste your time with Burke Decor - they take your money and then act like you don't exist.

Burke Decor messed up my order pretty bad. They didn't send half of my stuff, even though on their picture it said it was ready super-fast! I waited for over a whole month and nothing. So, I hopped on my computer and reached out to them for a refund and to cancel that missing item. But, let me tell you, it was ugly. The communication was just so bad, and the customer service folks took forever and a day to reply, if at all. Three times they ignored me! But even after all that hassle, the item still showed up in the mail! It was like they didn't listen to me at all. I won't be buying from these guys again, and neither should you! There are better companies out there who actually care about their customers!