Signature Hardware
Reviews and Complaints

I compliment you on your Hardware.I think it offers a-lot to many .

What I do not like is your advertising commercial . Being a Gay male and having to fight off the stereotype for decades of flamboyant and effeminate stigmatized to all gays I thought was over. Until I saw your commercial with the male? In a pink teddy acting and talking feminine.

I was not only insulted but felt demoralized after watching your commercial. Are there some in the gay community that carry on like that..Sure..But if I anyone acted that that when I grew up, we would have had the [censored] beat out of us or worse. Is it more accepting ..Sure

Please do not offend the rest of us by using a model such as in your commercial..it continues to send the same message we tried to drive away..

There are many Masculine, Good-looking, Fit males Gay/Straight that I hope to see in your future Ads

So I ordered a Vanity from Signature Hardware, the design was such that I ordered the rest of the new bathroom fixtures from other companies around the vanity. I was nervous as I had not used them before but I waited the 10 days to get the product as I thought it may be worth it. I took the day off to wait for the delivery as they were not able to schedule a specific time, and to be honest the lady scheduling was not very nice. I waited all day ad then got a call from the delivery guy who was babbling something about not being able to deliver to me because his truck was too big. At this point I should say that I have never not had anything delivered before, every time I have ordered something it has arrived no problem.

So it turns out the driver was saying that he had arrived at my community in a semi trailer and they didn't let him in ... of course they didn't, many communities don;t let those ridiculous size vehicles in as they are too big for many of the roads, I mean come on, who delvers locally with a great big semi rig. But apparently the driver had the belief that the fault was all mine, and he proceeded to explain how I should call my community association and complain and then I should get in my car and meet him at a lay by somewhere and pick up the goods myself ... now this was getting ridiculous. I explained the absurdity of this and then phoned Signature Hardware.

So signature hardware at the outset seemed as surprised as me by the turn of events, so I thought I had a good chance of not wasting the entire day ... I was wrong. They told me in no uncertain terms there was nothing they could do for me, their delivery company had no other way of getting the goods to me at all. I pointed out that every other delivery company in the country seem to have smaller trucks that deliver to everyone in our community but they told me point blank there was no method they could find to deliver this to me ... absolutely zero effort was to be made to fix my issue.

So now I wasted a whole day waiting for nothing, I had a ton of aggravation, and now I am replacing the other stuff I ordered from elsewhere as I have to redesign my bathroom from scratch again. I stress to everyone out there ... do not use this company, go and find a real Online company who has more of a customer service than just saying sorry.

Still waiting for money to be returned to me at time of writing.

Almost bought a $2000 teak vanity from their online store. I guess they had a promotion for 10% off the day before and when I looked online the next day the promotional price was gone although I already had the vanity configured and it was already in my cart. I called costumer service today thinking they would probably honor the price since the price was still 10% less at all the other home improvement website but what I got was a rude male who should not be working in the costumer service department. I am totally in love with the vanity and would have purchased it either way but after talking to him and listening to his condescending tone and how he does not know anything about the products I am going to purchase it somewhere else. I could just imagine how hard it would be if I did purchase any item from this store and had any issues/questions with it. I feel bad for this business because apparently they are going to loose a lot of businesses due to poor costumer service. I guess they don't know the impact of good costumer service. After reading through all the bad reviews I'm so glad I didn't waste my money!

WORST COMPANY EVER. They lied to us about whether or not they could make an item the way we needed it with a drain on the end. The told us it would be 3-5 days, 10 days later we had to go pick it up ourselves, after we had to hunt it down and find out why it hadn't been delivered, from some 2 bit trucking company that ran into our truck with their forklift. So much for free shipping. When we got it home it was drilled in the wrong places. The manager Greg claimed he could get me a refund or store credit because we had to pay our contractors to move all the plumbing in the concrete floor to account for the bathtub being drilled wrong and then after dodging my phone calls and emails for days they let us know that they wouldn't do anything about their mess ups. UNETHICAL DISHONEST CRUDDY COMPANY. The slightly cheaper price isn't worth it, they cheat you. Go somewhere else. TRUST ME, DON'T USE THEM."

I’m usually too busy to take the time to write either a good or poor review about products I purchase on the Internet but my terrible experience with Signature Hardware mandates that I let others know about what happened. Back in May of this year I purchased a Maycreek wood bar and three wood bar stools from Signature Hardware. About a week after receiving my order a guest at my house fell to the floor while sitting on one of the bar stools. The chair just broke apart. It took several emails and telephone calls but finally Signature sent me a replacement chair. Then several months later in July, I had a barbeque and two chairs collapsed, almost at the same time, agaom while people were sitting on them. In all three cases my guests weighed under 200 lbs and did nothing more than sit on the chairs while having conversations. And in all three cases we were fortunate that no one got seriously hurt, only a minor bruise and cut here and there.

After the second incidence I contacted Signature Hardware, sent them pictures of the broken chairs and demanded that I get my money back. I told them I would be happy to ship back the broken chair pieces if they wanted (they didn’t). I was told someone would get back to me in a day or two. After three days I made several calls and sent several emails to the company and finally got a call back from someone telling me that they would be giving me a full refund for the defective chairs.

I’m happy that I was able to get my money back but I am quite annoyed that I received such low quality chairs and that I had to make a number of attempts to resolve my issue. And even worse, I was horrified by having several of my guests fall down while attending a festive function in my house. I hope that others do not experience this problem so be warned.

I purchased 3 identical toilet seat hinges from Signature hardware planning to use them over time. I only installed one to test it out. After a few months it fell apart so I only asked Signature if I could return the 2 unused items. I supposed I could have also asked for compensation for the inferior product that failed but wanted to be fair. Signature replied it was not their policy - end of discussion. When I asked if I could discuss they didn't even reply. Personally, I would never order anything from them again and I would encourage others to do the same.

I purchased 3 identical items from Signature Hardware. I only used one item and it proved unsatisfatory but took over 30 days to demonstrate it's inferior workmanship. I did not even ask for compensation for the inferior product but I just wanted to return the 2 unused, unopened items. Signature refused to accept the unused items and refused to even discuss options. Communications requesting access to management have been ignored. Every other online vendor from whom I have ordered have either returned the purchanse price in cash or have given credit on other merchandize even months after the orignial order. Now I'm stuck with 2 useless items and I'm out the cash.