Bellacor
Reviews and Complaints

I just gotta say, I had a bit of a rough time with Bellacor. I ordered a couple of those little bathroom light fixtures, but when they arrived, they were all scratched up and rusty. Not cool, man. So, I decided to return them. But let me tell you, it was a whole thing. They wanted me to upload photos and fill out all this documentation just to prove that the lights were messed up. I mean, come on, I don't have time for all that. So, I just said I changed my mind and wanted to return them. And you know what? They charged me $30 for return shipping! That's almost half the price of the lights themselves! What a ripoff.

And get this, they don't even tell you about this crazy return policy until you're already in the process of returning something. Like, seriously? That's just frustrating. If they're gonna charge people for returns, they should at least let us choose the shipping method so we can save some money. I mean, they ship for free, so why can't they let us do the same when we're returning something? $30 for return shipping is just plain ridiculous.

Overall, I'm not too impressed with Bellacor. The lights were messed up, the return process was a hassle, and the return shipping fee was way too high. I don't think I'll be shopping with them again anytime soon.

I gotta tell ya, I had a pretty bad experience with Bellacor. So, about a year and a half ago, I decided to splurge on a fancy schmancy Crystorama chandelier from their website. It cost me a pretty penny, $995 to be exact. I didn't use it all that much, but about three months ago, the lights started acting up. They were sizzling and sparking and even popping my breakers! I had my electrician take a look and he said that the chandelier was defective because it wasn't wired properly. And get this, all the light bulbs were burnt out at the base! Can you believe it?

So, I reached out to Bellacor to see if they could help me out. But, they told me that since it had been over a year since I made the purchase, they couldn't do anything for me. They wouldn't even give me a store credit! I mean, come on, I spent over $1,000 on this thing with tax and bulbs and I only got about a year's use out of it. I was pretty disappointed that they wouldn't stand behind their product and work with me as a customer.

Honestly, I don't think I'll ever buy from Bellacor or Crystorama again. They just don't seem to care about their customers or the quality of their products. I mean, if a reputable store sold me a defective product, I would expect them to make it right. But, that's just not the case with Bellacor and Crystorama. So, if you're thinking about buying from them, beware!

I had a really bad experience with Bellacor. I ordered a pendant on Friday night, but on Saturday I realized that it wouldn't work for me. I tried to cancel it online, but there was no way to do that. I couldn't find a chat option or a phone number to call. The only option was to send an email. This was really frustrating because I had ordered an "open box" item, which they consider not returnable.

On Monday, I talked to their customer service to confirm that I wanted to cancel the pendant. But to my surprise, they shipped it out on Tuesday. When I asked them why they did that, they said that they didn't know that I wanted to cancel it, even though my email clearly said "cancel pendant". I was really disappointed with their customer service. They didn't take any responsibility for their mistake and blamed me for ordering an "open box" item.

They said that they couldn't afford to have a chat or phone representative when they were closed, which I found really strange. They also said that they didn't want to hold up all orders just because I wanted to cancel mine. I felt like they didn't care about me as a customer at all.

I would not recommend Bellacor to anyone. They are not a credible or honest company. If you want to purchase something online, I suggest you look for a company that has better customer service and is more reliable.

I recently made a purchase from Bellacor.com for a bed to complete our home renovation. The delivery arrived in a timely manner and the box appeared to be in good condition, so I assumed that the bed was in perfect condition as well. However, we did not need the bed for a few months, so I left it in the box until a few days ago when I finally unboxed it. To my dismay, I discovered that the bed was damaged beyond repair and completely unusable.

I immediately contacted Bellacor through email and sent pictures of the damaged bed, but unfortunately, my emails were ignored. Feeling frustrated, I decided to call them this morning to see if they could help me with the situation. To my disappointment, I was informed that they could not do anything for me since their return policy only lasts for 60 days. I understand that policies are policies, but I had spent over $700 on this bed and it was not a cheap purchase.

I even suggested to them that I could exchange the bed for other items that would equal the value of the bed, but they refused to do so. They claimed that they could not recoup the loss, but neither could I! I was hoping for at least a partial refund, but they were unwilling to help me in any way.

Overall, I am extremely disappointed with my experience with Bellacor. I had high hopes for their products and customer service, but unfortunately, they have let me down. I would not recommend purchasing from them, as their policies and lack of customer support have left me with nothing to show for my investment.

I recently made a purchase from Bellacor, an online home decor store, for my newly remodeled condo bathroom. I was excited to find two "open box deal" sconces that looked petite and elegant with crystals in the pictures. However, when the package arrived, I was surprised to see how large the box was. Upon unpacking, I discovered two giant sconces that were over 21 inches long! My guest bathroom is very small, and these huge sconces would not work at all. They looked like industrial-sized lights for a very large space. Unfortunately, there was no warning in the description about the size of the sconces.

I decided to call Bellacor's customer service to see if I could return them due to an honest mistake. However, I was disappointed to learn that they were not able to accommodate me due to their open box policy. I would advise buyers to be aware and only buy from the open box selection if they are completely sure about the product.

But, to my surprise, a Bellacor representative reached out to me the very next day and was able to resolve the issue to my satisfaction. I was impressed with their great customer service and willingness to help me out. Thank you, Bellacor, for taking care of your customers!

I placed an order with Bellacor back in November and was informed that there would be a delay in delivery. I was really looking forward to using the item for my birthday and Thanksgiving celebrations, but unfortunately, it didn't arrive on time. I reached out to customer service and they assured me that it would be delivered by Christmas, as there would be more delivery services available by then. However, Christmas and New Year came and went, and still no delivery.

I was then informed that the delay was due to issues in China, even though China has been COVID-free since last year. I was told that the crate had finally arrived in April and that I could expect delivery by May 19th. However, it's now May 20th and still no delivery. I spoke with a customer service representative named Monique, who claimed to have called the warehouse to inquire about the delay. I'm not sure if I should believe her, but I expressed my frustration at having paid for the item six months ago and still not receiving it. Monique suggested that I cancel the order, which I found to be unacceptable after waiting for so long. I requested that the owner of the company email me with an explanation for the repeated delays, but I have yet to receive a response.

This was my first time ordering from Bellacor, and it will definitely be my last. I'm extremely disappointed with the lack of communication and the repeated delays. It's frustrating to have paid for an item six months ago and still not have received it. I hope that the company will take responsibility for their actions and provide me with a satisfactory resolution.

So, I bought some sconces from Bellecor and when they arrived, they were totally different from what I ordered. I got in touch with them and they said they were sorry and would send me postage to return the items and send me the correct ones. They asked for some pictures, which I sent right away. But then I didn't hear anything for two whole weeks! So I called them up and spoke to customer service, who said they could see my request and would get it sorted out. I was like, "What? Why did it take so long?" Anyway, I waited another week and then called back and spoke to the same person again. I asked about the postage and the status of my order, but they didn't have any answers for me. So I waited a couple of days and finally got the postage and sent the items back.

But then, when I got the new order, it was STILL the wrong items! And we're talking about over $1000 here! So I got in touch with Bellecor again and told them what had happened and sent some more pictures. But it's been a week now and I still haven't heard anything back from them. So I called them up again and spoke to someone called "Ocean" who was really rude to me and said there were no supervisors available. I mean, come on!

I would never recommend this company to anyone. I'm still waiting for the postage to return the items and I've asked for a full credit because I don't want to deal with this nonsense again. It's just not worth it.

I recently purchased 2 dark bronze lamps from Bellacor, but to my dismay, I received 2 silver lamps instead. It took a whopping 8 days for my order to arrive, and when I called their "customer service" department, I was put on hold for a good 15 minutes before finally speaking to Britney. She didn't even apologize for the mix-up and instead asked me in a "happy voice" if I wanted a refund. I was taken aback and told her that I wanted the lamps I had ordered. She then informed me that it would take several days to process my "request". I asked to speak to a supervisor, but was told that I would receive a call back within 12 business days.

A few days later, I received an email from Bellacor apologizing for the inconvenience and stating that I would only be charged for return shipping. I finally received my replacement lamps about a week later, but to my dismay, they sent the wrong lamps again! I was beyond frustrated and called their "customer service" department once again. This time, I was told that the lamps I had originally ordered were not available (even though their website stated they were in stock) and that it would take 7-10 business days to process my refund.

In my opinion, this company is PATHETIC! They have terrible customer service and can't seem to get orders right. After receiving the first incorrect order, I received an email from Bellacor asking me to submit a review of the company. I gave them a terrible 1 star review, but when I tried to post it, something went wrong and I wasn't able to submit my review. What a coincidence that they wouldn't allow me to post a 1 star review!

Overall, I would not recommend Bellacor to anyone. Their customer service is terrible and they can't seem to get orders right. Save yourself the hassle and shop elsewhere.

I gotta say, I'm super happy with my purchase of some thick curtains from Bellacor. I was a bit hesitant at first, 'cause I saw some mixed reviews online, but then I checked out the Amazon reviews and they were all raving about these curtains. And let me tell ya, I needed some thick curtains - I work night shifts and sleeping in the morning is a real struggle without 'em.

Now, I live all the way over in Asia, so I knew shipping was gonna be a bit of a pain in the butt. And boy, was it ever! The shipping cost was pretty steep, but I figured it was worth it for some good quality curtains.

So I placed my order, but then a week went by and I still hadn't gotten any tracking info. I was starting to get worried, 'cause Bellacor says they usually ship stuff out within 2 business days. So I called 'em up, thinking I might have to cancel my order.

But then I talked to this really nice guy named Joel. He told me I could cancel my order if it hadn't been processed yet, but he checked and saw that the manufacturer had already shipped my curtains to Bellacor. The reason I hadn't gotten tracking info yet was 'cause Bellacor hadn't shipped 'em out to me yet. Joel said they'd be shipping 'em out the next day, all the way to Asia! I was so relieved and grateful.

And you know what? The curtains arrived just a week later! All the way from the US to Asia, that's pretty darn fast if you ask me. And let me tell ya, these curtains are THICK and BEAUTIFUL. They're such a great value for the money, too. I'm so happy with my purchase and I might just have to order some more curtains from Bellacor in the future.

So thanks, Bellacor, and a big shoutout to Joel for being so helpful and friendly!

Listen up folks, I gotta warn ya about Bellacor. Don't go giving them a rating until you've got your hands on your purchase. I'm tellin' ya, they deserve a big fat zero. I ordered a sweet 4-piece sofa table set on December 8th, 2019 and they took my money right away. But then, crickets. No updates, no emails, nothin'. Now, I knew it would take a while since they said it would ship in 4-6 weeks, but come on. Finally, on January 6th, 2020, I reached out to them for an update since I hadn't heard a peep since my purchase. They told me it would ship by January 20th, so I decided to wait it out since I really wanted that set.

But when January 20th came and went with no contact from them, I reached out again. And guess what? It was still on backorder and wouldn't ship until the end of April. Can you believe it? They had my money for two whole months and didn't even bother to let me know what was going on. I was so fed up that I cancelled my order and demanded a refund. I'd rather give my money to a homeless person than let them keep it.

Now, I own a small business myself and I've never had such a terrible experience with another company. I've even bought handmade, high-quality furniture before without this much trouble. And to top it off, if I hadn't contacted them, I would have been completely in the dark about everything. So, if you see something you like on Bellacor, do yourself a favor and find a more responsible vendor. Trust me, the few extra bucks you might save aren't worth the headache. And who knows, you might not even get your purchase at all.

I called to return a purchased bathroom light fixture on 8/15/23 @ 5:30 est. Order#1410531 ordered on 8/7/23.

Bellacor purchase order# 3184598.

I had my electrician put it up yesterday and had it taken down because it did not allow enough light in the bathroom. This item comes as one unit nothing had to be put together, even the bag with instructions was not opened.

I waited on the phone to speak to someone 46 minutes and hung up. I decided to order another light #2212775 from Bellacor to replace the first order. Since shopping on line does not give you an idea of what things really look like.

I called back to get a RTA for the first light and was told that you do not return light fixtures if installed. Everyone excepts returns if the product doesn't work for you. I read your return policy and did not see anything that says If light fixtures are

opened or put up, you won't return it.

I have cancelled the purchased second bathroom light fixture and will let everyone I know not to purchase from Bellacor especially if it a light fixture.

My phone # is [protected] Deborah Gaines-Johnson

So, I bought some sconces from Bellacor for my project, but the finish didn't work out. I had to return them, and boy was that a hassle. They charged me $208.35 for the sconces, but when they credited me, it was only $166.51. What a rip-off! When I called customer service to complain, they told me that they charged me restocking fees and shipping fees. I mean, come on, why didn't they tell me that before? It's not like I'm made of money. I was so upset that I ended up losing $41.84 because of their mistake. I'm never shopping on Bellacor again. This experience was just not worth it.

I gotta say, I had a pretty bad experience with Bellacor. I ordered a bed for my daughter back in August, and it's now December 23rd and I just got it yesterday. And guess what? It was missing a really important piece, so we can't even use it! I tried calling customer service, but they hung up on me! Can you believe that? I called back and was told that a supervisor would call me, but they never did. It's just ridiculous. I wouldn't recommend this company to anyone. Seriously, save yourself the trouble, money, and aggravation and go somewhere else.

I recently made a purchase from Bellacor and was disappointed to find that one of the items I received was not as described. I followed their return policy instructions for this item, but unfortunately did not receive any communication from them for three whole weeks. When I finally decided to call and inquire about the status of my return, I was informed that my credit card had been credited for the item, but minus $24.00 for shipping costs. I was not given any written explanation for this deduction and when I asked for an email confirmation of what had been done, I was refused.

Overall, I found the customer support at Bellacor to be lacking and the experience to be quite frustrating. It was disappointing to encounter lies and deception, and I would caution others to be aware of the fine print when it comes to return shipping costs. While I did eventually receive a credit for the item, the lack of communication and transparency left a bad taste in my mouth.

So, I ordered some stuff from Bellacor and they charged me right away. They said it would take 2 weeks to get to me, but after 3 weeks, I still didn't have anything. I tried to get in touch with them, but they didn't email me back for another week. That's not cool, man.

Finally, I got an email asking me to review my purchase, so I told them how I felt. I wasn't rude or anything, just honest. But then they went and deleted my review! What's up with that?

I'm pretty ticked off about this whole thing. I mean, I paid for something and I didn't get it. And when I tried to let them know, they just ignored me and then deleted my review. That's not how you treat customers, Bellacor.

I guess my only option now is to call my credit card company and see if they can help me out. I don't want to do that, but I don't see any other choice. It's a shame, really. I was looking forward to getting my stuff, but now I don't even know if I'll ever see it.

Overall, I wouldn't recommend Bellacor to anyone. Their service is lousy and they don't seem to care about their customers. Save yourself the trouble and shop somewhere else.

Bought 3 LED mirrors from Bellacor, but one of them came in pieces. I was so bummed out! I reached out to them and followed their instructions on how to return the broken mirror. The UPS guy came and picked it up in early November. I thought everything was cool, but then they hit me up saying they don't have any record of the return. It's been over a month since the carrier picked it up, which they sent. Now they're trying to figure it out, but they seem all over the place. It's a bummer because the mirrors are super nice. I hope they find the broken one and leave me alone.

I recently made my first purchase from Bellacor for some light sconces. Unfortunately, when the items arrived, they were not as described on the website. I immediately contacted Bellacor to request a return label so that I could send the items back. However, the woman I spoke with informed me that I would be responsible for paying the return shipping costs. She quoted me a price of $11.00 for each of the four small boxes that the sconces came in.

I asked the woman how much I would be refunded for the items, but she refused to give me a straight answer. I was left feeling frustrated and confused about the entire situation. When I finally received my refund, I was shocked to see that Bellacor had charged me $11.00 per box, which added up to $22.00 in total.

I was extremely disappointed with the way that Bellacor handled my return. It felt like they were being intentionally deceptive and trying to take advantage of me as a customer. I would strongly advise against ordering from this company in the future. Not only were the products shabby and not as described, but their business practices are also highly questionable.

I recently purchased a big ol' photo on glass from Bellacor, and let me tell you, when I opened that box, I was not impressed. The colors were way darker than what I saw on the website. I reached out to Bellacor and they straight up told me that my lighting was off and that my expectations were too high. They said they would check with their vendor to see if the product was "within acceptable specs". I wasn't too happy with that response, so I opened a case with PayPal. PayPal sent them a letter and suddenly Bellacor was singing a different tune. They sent me a return label and told me I would get a refund within 10 days of the product being returned. Well, that didn't happen. I waited and waited and nothing. Finally, PayPal had enough and refunded my purchase price. I'm not too happy with Bellacor's customer service, but at least I got my money back.

I ordered some items from Bellacor and was really excited to receive them. However, I was disappointed when they never arrived. I waited and waited, but no one ever sent me an email to let me know what was going on. I reached out to them multiple times, but it seemed like no one was listening to me. Finally, after what felt like forever, someone told me that the item was back ordered. For THREE MONTHS! I couldn't believe it. I should have never been allowed to order something that wouldn't be available for such a long time. It's just crazy.

At the very least, the listing should have said "back ordered until?" so that I could have made an informed decision. But no, they just let me order it and then left me hanging. I asked for a refund, which I think was the right thing to do. But it took them a full three weeks to process it. Three weeks! That's ridiculous. It was entirely their fault, and yet I had to wait that long to get my money back.

I have to say, something is not right about this company. I don't think I would ever order from them again. It's just not worth the hassle. I think they need to be more transparent about their inventory and shipping times. It's not fair to their customers to be left in the dark like this. All in all, I was really disappointed with my experience with Bellacor.

I gotta tell ya, I bought this media chest from Bellacor on 8/15/15 and it was a total disaster. When it arrived, there were three pieces that were completely broken. I mean, come on, what kind of shoddy workmanship is that? Apparently, this thing was made in Vietnam and they're just nailing the wood too close to the edge, which is causing it to split. It's like they don't even care about quality control over there.

So, I reached out to Bellacor to see if they could exchange it or give me a partial refund, but I didn't hear anything back from them. Can you believe that? I mean, I spent my hard-earned money on this thing and they can't even bother to respond to my request? That's just plain rude.

But here's the kicker. A few days later, I got an email from Bellacor asking me to review the product. So, I wrote up my honest opinion and what do they do? They tell me that my review doesn't meet their website guidelines and that it's being "mediated." What a load of baloney. They only want good reviews on their site, so they can make more sales.

Let me tell you, folks, you should avoid this company like the plague. They don't care about their customers and they don't stand behind their products. If you want quality furniture, go somewhere else. Don't waste your time or money with Bellacor.

I gotta say, I'm pretty disappointed with Bellacor. The customer service is seriously lacking. I bought a product from them, but when I tried to mount it to my existing electrical box, the mounting screws were too short. I reached out to Bellacor for help, but instead of actually trying to solve the problem, they just suggested that I go to the hardware store and buy my own screws. Like, seriously? I don't want to risk getting exposed to Covid just because Bellacor can't be bothered to help me out.

And to make matters worse, when I tried to return the product, Bellacor wouldn't accept it because I had attempted to install it. But how else was I supposed to find out that the screws were too short? It's not like I could have known that beforehand. It's just ridiculous.

I really wanted to support a company other than Amazon, but I guess I'll have to go back to them since they actually stand behind their products. Bellacor clearly doesn't care about their customers or their safety. It's a shame, really.

I only received on panel of a set of draperies. My packing list even says Curtain Panel Set of Two. I only received one panel in one package. When I called customer service they were very rude and said I had to wait for 3-5 days for someone to contact me regarding the order. Three days later I call back and as to speak to a manager and again customer service agent was extremely rude. Both agents spoke so fast you could barley make out what they were saying. I was told I would have to wait 1-2 more days for a manager to contact me regarding my order.

I received a damaged and defective side table, Top table doesn't fit on the metal frame, can not even be assembled so I contacted bellacor customer service, they are so very rude, even I sent the photos they told me they are unable to located the photos I sent they can't help me and refused return. So I had to contact paypay for help for my return. Also Bellacor over priced, after I returned the damaged side table yesterday I found the same C table on wayfair is only $80! Never buy from Bellacor.com Wasted money and time.

I've purchased a table from Bellacor and it took them a long time to deliver. And when my table finally arrived it was damaged. I wanted to get a refund so I contacted Bellacor and spoke to one of their reps. He said they were not able to refund my money but promised I'll get another table. Weeks passed and there was nothing. I emailed again but this time they did not bother to reply. Their phone number also did not work.

I had bought a lamp from this company on Aug 26 it was suppose to at my house in 3 days it never came so i cancelled the order but was told i had to call back the following monday for a refund. I called company 12 different times got 4 different people all who say they are managers. Everyone of them had a different story as to how and when i would get a refund. All of a sudden after the order was cancelled and they told me they had no information as to when the lamp was to be be shipped out the next day it arrived. I called Bellacor they said in 24 to 48 hours i would have a prepaid shipping label sent to return the lamp it never came i called every day after that got a different person each time all stories regarding this were not consistant with one another, So the next thing i know they are telling me it would take over a week and a half so by this point i had went off on these people, they could care less as a matter a fact i was in a shouting match with this so called manager( African American ) woman for a better word. She was talking over me the entire time i was raising cane about this. She never heard a word i said. So i hung up on her. I called pay pal filed a complaint and opened a claim against this company. so another week rock on and Paypal nor i received any info from this company about me getting my money back needless to say a prepaid shipping label. So on the 12th which is today i had to call pay pal back because the seller had until today to refund me and all of a sudden they said they would in 30 days. Well i looked up Bellacor Complaints and found several sites of multiple complaints very similar to mine. The saw where they had shipped out items with bed bugs in them, then where people would pay to ship their items back with ins incl and not only did they lose their money Bellacor kept the items. This company lies badly they are customer service oriented what so ever. I called pay pal back asked them to review the complaints on Bellacor they got back with me and refunded my money that instant. Just so you know Bellacor eventually will tell you that you have to pay for return shipping and incl insurance and then you have to pay a 25% restocking fee. Then they have all these stipulations on the box itself, its unreal what they do. So this company is AWFUL never buy from them read all the complaints on this company and believe what you read it is all true. DO NOT BUY FROM THEM YOU WILL LITERALLY HAVE TO FIGHT LIKE HELL TO GET YOUR MONEY BACK!

I purchased a media chest on 8/15/15. The media chest arrived with 3 broken pieces. The product is manufactured in Vietnam and they are nailing the wood too close to the edge which results in splitting the wood. I contacted the company and sent pictures of the damage. I requested an exchange or partial refund. No response. Now get this. I received a request from the company to review the product. I wrote up the review and their response was “My review was being mediated. Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! “What a joke, they only want good reviews. Avoid this company.

Placed order on 16th, cancelled on 17th. They charged my account on the 17th and have not refunded my money. Phone called placed to them to a very rude and unfriendly customer service representative who said they could not refund my money until they have received word from the manufacturer that the order was cancelled. Makes no sense, why did they even place the order. They had made no effort to follow up on my refund and will not make refund at this time. Bad, bad customer service

I ordered a pot rack from them in December 2008 for a Christmas present. The item did not say it was on back order. After an email in January I was told the item was on backorder and would be a bit. I decided to wait a bit. I continued to get a periodic email about still being on back order.
Finally, got another in May and then emailed them back that I wanted to cancel the order.
they ignored the cancellation, and within 2 weeks I get a notification of shippment.

I'm leary of accepting delivery because of what they put in their email
Once your item(s) arrives, please take a moment to inspect the product for damage. Bellacor does its best to ensure that the item arrives in good condition. However some damage may occur during transit. Any damage should be reported with 24 hours of receipt.

If your order arrives via truck carrier, please inspect the order for damage and verify the quantity received against what is indicated as being delivered, prior to signing. Once you have signed for the shipment, you are indicating that the product has been received in satisfactory condition. Any damage should be noted on the paperwork before signing. Failure to report damage reduces our ability to file a claim for the damage and could affect credit on your order.

If you need to return your order for any reason, please contact Bellacor for a Return Authorization Number and instructions before it is sent back. All items must be returned to:

Bellacor Returns

2425 Enterprise Drive, Suite 900

Mendota Heights, MN 55120

Item refused at the time of delivery may not be eligible for credit if you do not follow these guidelines.

UPS is not going to let me open the package.

This company sucks. 6 months later they ship out a product I ordered for Christmas of 2008? What is with that. If I didn't threaten to cancel it would still be on hold.

I ordered 2 Kichler mirrors for a bathroom remodel. One was damaged. I contacted Bellacor and they shipped a new mirror. We were out of town when the new mirror was delivered by UPS. The following day UPS returned to pick up the damaged mirror but instead they picked up the new mirror. This was May 29 and we were still out of town. I have been trying ever since to get Bellacor to send back the replacement mirror. They accused me of lying until I sent them photos of the box we still have with the UPS tracking number of the original shipment on it. Do not do business with this company.