Scentsy
Reviews and Complaints

As I delve into the world of Scentsy, I find a mixed bag of reviews that paint a varied picture of customer experiences. Some customers express frustration with the customer service, citing issues with warranty claims and product quality. On the other hand, there are those who praise the products for their scents and design, highlighting the joy they bring to their homes. It seems that while some have encountered challenges, others have found delight in the fragrant offerings of Scentsy. As you consider inviting Scentsy into your space, it may be wise to weigh these contrasting viewpoints and decide what matters most to you in your scented journey.

Their products are great! My consultant is amazing! Having a lifetime warranty on warmers is great!
No complaints, and I've tried all their products!

I have been buying Scentsy for about 5 years now, and I have never had any issues. I have recently became a Scentsy independent Consultant. I am TRUELY sorry for anyone who has dealt with a bad Consultant. I can assure you that the issues you have had will not happen with me. I'd like to ask you to give Scentsy another chance. If you have any issues I will correct them because my goal is to have you as repeat customers. It's my goal to serve you as quickly and professionally as possible because I want you as my repeat customer. So if you think you could find it in your heart to try us again, please head over to my website and give us a second chance

https://ravenrockswith.scentsy.us

Thank you, and I hope everything day is a happy day for you. Sincerely Darian

I love Scentsy ive been using it since 3 years, first people saying the customer services is badd didnt have a good consultant! Im a consultant since juin and i already got a warmer replace (it was 3. Years old) i got quick response. And choose your consultant wisely i was fraud for 200$ by it works by a consultant, scentsy has never did something like that to me! I love the compagnie and everything. Oh and we dont have obligation to sell! 200vvp 1 months out of 12! If u wanna stay consultants that nothing! You get free product and 50% whit a party and manny people don't know how to use it! Or how to do theyre job as a consultant. I just want to say that Scentsy is my all time favorite and u should give it a go! Whit a good consultant.the first picture is wath i got for free beside the air purificator that i paied 50% its not even the half of wath i have in the picture the only bad thing i can say is that certains product are not cheap but they sell quality the wax are non dangereous for kids and animals and they use good thing in there product if you buy from a store some cheap wax and others thing you will see that it's not comparable

As a first-time customer of scentsy.com, I recently received my order which included a scentsy warmer and other products I had selected for a total of $160. To my dismay, upon trying out the warmer, I found that it did not give off any scent no matter how many different rooms I tested it in or scents I tried to use with it. Frustrated and seeking a solution, I reached out to their customer service hotline and was assisted by a representative named Sarah. While Sarah was able to offer me some insight after a lengthy 45-minute phone call, her response left me disappointed. She explained to me that the particular type of warmer I had purchased was not known for emitting much scent, a crucial detail that I wish had been made more clear to me beforehand so that I could have avoided purchasing it and avoid wasting my money. Additionally, I was informed that I would have to pay an additional $7 for shipping to return the defective product. Taking into account the extra costs and the fact that I had already spent $160 on my order, it felt like they valued $7 more than a customer who had already had a negative experience with their product. This kind of attitude towards customers, coupled with my dissatisfaction with their product, has led me to the conclusion that I would not recommend scentsy.com to others.

I had the high hopes of purchasing some much-needed Scentsy items with a package totaling $459.00. However, I was disappointed to find that one of the warmers had a broken inside glass piece. I immediately called the main Scentsy number for assistance and unfortunately, I was on hold for over 25 minutes. When I was finally able to speak with a representative, they advised me to contact my Scentsy consultant for assistance. This was puzzling because I placed my order on Scentsy's website and was not aware of having a designated consultant to contact.

After some back and forth, the representative gave me a number to dial for assistance, but it turned out to be an invalid number. I was forced to call Scentsy once again and inquired once more about how to receive a replacement for the damaged item. Sadly, the answer I received was that I needed to mail the item back, which meant I would need to take it to a UPS store. Furthermore, I was told that a replacement would only be provided after I had sent back the broken item. This was extremely frustrating as I did not break the glass piece and only wanted to be rid of a faulty product.

To make matters worse, I was asked if I had a printer to print out a label to send the item back. During these trying times, this type of response was highly inappropriate and insensitive. The whole situation made me incredibly disappointed in Scentsy, as I was simply looking forward to having a nice nightlight, and instead, I received a defective product that was damaged inside the package. It was a terrible experience, and I am left with a damaged product and a bad impression of the company.

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I have to say that my experience with Scentsy wasn't all that great. I am not one to complain about work, but I feel that as an employee, you should be appreciated and acknowledged for your hard work. Unfortunately, this was not the case with Scentsy. I worked in the shipping department and everything was okay until the time came when I needed help from my colleagues. They were nowhere to be found, and this really affected my productivity and made me feel undervalued.

The company was all about favoritism and knowing the right people. I witnessed firsthand how some employees received preferential treatment, while others were left to fend for themselves. This was frustrating and created tension among team members.

One thing that really got to me, though, was how the company handled layoffs. A colleague of mine got laid off due to their shift closing, and when they applied for unemployment benefits, Scentsy falsely claimed that they had quit and refused to give them any form of aid. This is not only unethical but also shows how the company is going downhill.

Overall, I would not recommend working at Scentsy. They treat their employees poorly, and it is clear that they do not value their workforce. I hope that they take the necessary steps to improve their practices and treat their workers with the respect that they deserve.

Hello there! I recently tried out some Scentsy products and overall, I have to say that I was quite impressed. The large warmers in particular are not only aesthetically pleasing but they are also great for keeping little ones out of harm's way. In fact, I was so pleased with the warmers that I decided to purchase a night light for my granddaughter. My goal was to not only provide her with a warm, comforting light source, but also a pleasant fragrance to help her relax and feel comfortable at night.

However, I was a bit concerned about the wax, as I didn't want her to accidentally touch it and get burned. I contacted the company and was assured that the wax wouldn't heat up and wouldn't pose a danger. Unfortunately, I soon discovered that there was another issue that I wasn't made aware of.

I purchased a rose night light form Scentsy and when we plugged it in, we quickly discovered that the ceramic vessel became incredibly hot. In fact, it got so hot that it was quite dangerous to the touch. This was a big problem, especially since we had planned on using it in my granddaughter's room. We quickly realized that we couldn't use the light in its current state and would have to find an alternative solution to keep her safe and comfortable.

Overall, I'm really disappointed that we were not warned about the intense heat that the night light would generate. It's not only frustrating, but it's also a safety hazard that could have been avoided had the company been more forthcoming about the product's limitations. I still love Scentsy and their products, but I hope that in the future, they will prioritize the safety and satisfaction of their customers by being more transparent about their products.

As a long-time Yankee Candle devotee, I had never given much thought to trying out Scentsy. However, a close friend raved about the brand and their products, so I decided to take a chance and give it a try. I was connected with Paige Kelley, a Scentsy consultant, who really opened my eyes to the world of Scentsy.

I explained to Paige what I was looking for - a product that could eliminate household odors, freshen up my kids' clothes, and bring a pleasant aroma to my home. I also mentioned that I wanted my house to smell like a relaxing vacation spot. To my amazement, Paige was able to recommend the perfect wax scent to transform my home into a blissful getaway in San Diego.

But that's not all - I was also looking for something to help my grandson sleep soundly, so that his mom (my daughter) could get some rest too. Paige went above and beyond by sending me samples of all of the baby-friendly scents that could help soothe my grandson and make him feel calm and relaxed.

What really struck me about Scentsy is the sheer variety of scents they offer - it seems like there's a scent for every season, occasion, and need. And what's more, Paige really epitomizes what it means to be a great brand representative. She was knowledgeable, attentive, and genuinely interested in helping me find the perfect product for my needs.

Overall, I couldn't be happier with my experience with Scentsy - thanks to Paige Kelley, I'm now a true believer in the brand and their incredible products. If you're in the market for high-quality scents and a personalized shopping experience, I would highly recommend giving Scentsy a try.

As a consumer who enjoys filling my home with delicious scents, I decided to give Scentsy a try. I purchased three cans of their room spray and was immediately impressed with the scent. However, upon using it, I noticed that the way it sprays out was a bit problematic. It came out in little streams, which I found to be quite inconvenient when trying to evenly fill a room with its scent. Additionally, when finished using it, I was left with oily residue all over my fingers which was a bit of a nuisance.

Despite enjoying the scent, I found myself reaching for my Bath and Body Works room spray more often because of this issue. It's been four months since I purchased the Scentsy room spray, and despite being over half full, I haven't used it as much since it was simply too frustrating.

I also tried Scentsy's fragrance bathroom cleaner. Again, I found the scent to be delightful, but it sprayed out in clumps which made it difficult to aim and resulted in it going places it shouldn't have. Unfortunately, it didn't take long for the product to run out due to its uneven dispensing.

In an effort to make the product easier to use, I tried to switch the nozzle out with one from another cleaner bottle. However, it was not a good fit, so I was stuck using the problematic Scentsy nozzle design.

While I love the scents produced by Scentsy products, the design of their dispensers leaves something to be desired. If they could remedy the issue with the streams and clumps, it would be an excellent product. As it stands, the oil droppings left behind when using the room spray are a testament to its imperfection.

My husband and I recently had an unfortunate experience working with Scentsy through Regal Staffing. We were sent home without any good reason; it was quite frustrating, to say the least. However, what truly shocked us was the way Brenda, the lady in HR, treated us when we tried to discuss the situation with her. Despite the fact that I was feeling unwell and needed assistance, Brenda was incredibly rude and tried to remind us of her superior position. We quickly explained to her that her attitude was unacceptable and that respectful communication was necessary. Instead of responding positively, Brenda's attitude only got worse. She demanded that we return our badges and called security on us, which was entirely unwarranted and unnecessarily extreme.

We were left feeling angered and disappointed by the way Scentsy handled this entire situation. It is disheartening to experience such a lack of respect and concern for employees, both from the perspective of HR and management. Additionally, we have concerns about the way Scentsy practices, particularly with regards to racial discrimination. During a work break, Brenda singled us out and demanded that we spread our chairs apart because of Covid-19 guidelines. The way she spoke to us was jarring, and it made us feel like we were being discriminated against because of our race.

Overall, our experience with Scentsy was not a positive one. We encountered unfriendliness and negativity, both from management and HR, and we have reservations about the company's practices regarding racial discrimination. It is disheartening to encounter this kind of treatment, particularly in a work setting, and we hope that Scentsy management takes these issues seriously and makes an effort to improve the workplace environment.

My recent experience with Scentsy, a company which sells wickless candle warmers, was nothing short of disgusting. Let me tell you all about it.

I placed an order with one of their Scentsy consultants in the UK, attracted by their supposed lifetime warranty for their products. However, the reality couldn't be further from the truth. One of the items I purchased stopped working just a few months after receiving it, so I reached out to the company for assistance.

The "customer services" representative I dealt with was not only unhelpful, but downright cruel. She informed me that since the consultant I had purchased from no longer worked with Scentsy, I needed to go to their website, find a list of consultants in my county, and start calling each of them to see if any would be willing to take back the faulty product and deal with the warranty.

This was outrageous! Scentsy consultants are independent sellers, so it would be highly unlikely that any of them would give me the time of day if I wasn't already their customer. When I challenged the rep's response and pointed out that this was not only unreasonable, but unlawful under UK consumer laws, she was still completely unhelpful.

What's worse, she made discriminatory comments towards those with hidden disabilities and demonstrated a complete lack of understanding or awareness of equality issues. It's absolutely disgraceful that a company like this would employ such ignorant and despicable individuals.

Not only that, but Scentsy is breaking laws by putting such onerous conditions on resolving warranty issues and preventing customers from exercising their consumer rights. In my opinion, this company should be ashamed of itself for the way it conducts business and the people it employs.

I fully intend to report them to Trading Standards and warn others about my experience. Save yourself the hassle and avoid Scentsy at all costs.

Scentsy is a popular home fragrance company that offers a range of products, including wax warmers and wax melts. Recently, a family member hosted a Scentsy party and, unable to attend in person, I decided to order online. With the hype surrounding the brand, I figured it was the perfect opportunity to try out their products while supporting my loved one.

After eagerly awaiting my order's arrival, I received my wax warmer and two wax scents in roughly one and a half weeks. Upon opening the packaging, I was disappointed to find the wax warmer felt flimsy and of low quality. A shade was also included, but I quickly discovered that the design on it was not visible due to its required orientation.

Despite the underwhelming first impression of the wax warmer and shade, I decided to give the scents a try. However, as soon as I turned on the warmer, I began coughing and choking. My throat felt sore, and I was alarmed at how quickly my reaction occurred. With some difficulty, I aired out the house and turned off the warmer.

At first, I thought that the particular scent I had chosen was triggering my symptoms. However, the same reaction occurred when I tried a different scent. Concerned about the potential health risks, I discarded the Scentsy wax.

The next day, I bought wax melts from a local retailer and melted them in the Scentsy warmer. Thankfully, I experienced no irritation or health problems. The affordable wax, available at Dollar General, worked well and effectively filled my home with a pleasant fragrance.

Overall, while I had hoped to enjoy Scentsy's products, my experience prompted me to be cautious. I recommend testing the wax melt's scent before using it throughout your entire home. Additionally, the quality of the wax warmer and shade may be underwhelming. However, with alternative wax options available, you can still enjoy the benefits of this type of fragrance without risking any adverse reaction.

As someone who has been a Scentsy customer for over 15 years and has recently become a consultant, I have mixed feelings about the brand. While I do love their products, my past experiences with their customer service have been less than satisfactory.

Recently, I faced a difficult situation due to the COVID-19 pandemic, as my husband lost his job and my own work was on hiatus. As a consultant, I am required to sell/purchase a certain dollar amount every three months, and I reached out to Scentsy to ask for a reprieve due to my financial difficulties. Unfortunately, their response was less than helpful, and I was told that my only option would be to be declared inactive and repurchase a starter kit in three months. I eventually found a way to cover the minimal purchase amount, but I was dismayed at the lack of support I received from the company.

Another issue I faced had to do with shipping. I live in a very hot area of the country, and in the past, Scentsy has shipped their waxes with ice packs to prevent melting. However, in one recent order, the ice packs were forgotten, and I received a bag of liquified wax that was unusable. It took a lot of effort and multiple supervisors before I was finally offered a "one-time courtesy" replacement, but I was asked to ship the damaged product back to them at my own expense. This was frustrating and seemed like an unnecessary burden.

Despite these challenges, I do still enjoy the Scentsy products, and I believe they are generally of good quality. However, I would caution potential customers to be aware of the potential issues and to be prepared to handle them on their own. If a product arrives damaged, it's important to take photos and contact Scentsy directly, but plan on shipping the product back at your own expense.

To the owners of Scentsy, Orville and Heidi, I would suggest taking a more hands-on approach with your customer service staff and making sure they are treating your consultants with care and respect. These are the people who keep your business going, and it's important to value them appropriately.

As a consumer who values the quality of products that I purchase, I recently tried out some items from Scentsy and had some disappointing experiences. Their liquid laundry detergent, although it had a pleasing fragrance, did not perform as well as I had hoped in regards to removing simple stains from my clothing. On top of that, it was also the most expensive detergent I have ever purchased, leaving me feeling quite unsatisfied with my purchase.

Another product I tried were their hanging car deodorizers, which unfortunately did not live up to my expectations either. Despite costing $5 per deodorizer, the fragrance lasted less than a week, which I found to be unacceptable. It is hard to justify spending that amount of money on a product that doesn't even last a full seven days.

Overall, I found Scentsy's offerings to be substandard in quality for the prices they are charging. It is frustrating to invest in products that don't perform as expected and leave you feeling dissatisfied with your purchase. As a result, I will not be purchasing anything from this company again in the future.

I recently had an experience with Scentsy that left much to be desired. As a loyal customer, I was excited to utilize their website to order a replacement dish. While I was browsing the site, I noticed there were no sizes listed for the products. Understandably, this left me unsure about which dish to order. To ensure I received the correct size, I took the extra step to send an email requesting that the dish be a certain size.

However, upon receiving my order, I discovered that the dish I had received was not the right size. Understandably, I was frustrated and contacted customer service multiple times in search of a solution. I sent a total of three emails, made two phone calls, and even sent a text to the rep. Unfortunately, it was an arduous task to get in touch with someone who could assist me.

Once I finally did manage to connect with a representative, things did not seem to get much better. They were unable to provide me with the size of any of the dishes available. Additionally, they failed to credit me for the wrong dish. It was an incredibly frustrating experience, and I couldn't help feeling like it was one that could have been avoided if someone at Scentsy had simply returned my initial email.

It's a shame that what should have been a simple process turned into such a negative experience for me. As a customer who has spent a great deal of time and money with Scentsy, I was disappointed with the lack of communication and oversight in this instance. I hope that moving forward, they will focus on providing more thorough and efficient customer service.

As a recent customer of Scentsy, I unfortunately have to say that I am highly disappointed with the level of customer service that I have received from this company. After having contacted my consultant three separate times and reaching out to the company twice for assistance, it took me a considerable amount of time to finally receive a response - and even then, it was of little help.

Not only did I find myself struggling to obtain any sort of assistance, but the problematic experience has continued to worsen. Despite making two separate orders, I received no follow-up from my consultant on either occasion, and was left feeling unsupported and alone in navigating the purchase process. As a result, I reached out to Scentsy customer service to address the issues I was experiencing. Unfortunately, my attempts to reach out for assistance were met with the same subpar level of support and response times from the company.

To make matters worse, even after placing an order, and reaching out promptly with inquiries regarding the status of my orders, I was unable to obtain any helpful information or assistance from Scentsy's customer service team. Even worse, when I did finally receive my orders, I found that they had already shipped and arrived, having been left sitting at my doorstep for a whole week, while I was left guessing whether or not they were on their way.

Overall, the level of customer support and engagement I received from Scentsy was simply unacceptable. With a lack of timely response, unavailability, and zero follow-up or support, I was left feeling entirely unsupported, disrespected, and disillusioned with the company as a whole. Though I was initially looking forward to continuing to do business with Scentsy, based on this experience, I will not be recommending them to anyone, nor will I be ordering from Scentsy any longer.

However, I must admit that after attending a couple of Scentsy parties, I have come to appreciate their unique and high-quality products. The warmers are beautifully designed, and the variety of scents they offer is quite impressive. From fruity to floral, musky to minty, Scentsy definitely has something to suit every individual's preferences.

The best part about Scentsy's products is that they are flameless, which means that they are safer than traditional candles. As someone who loves having candles burning in my home, I am always wary of the potential hazards, but with Scentsy, I can enjoy all the lovely fragrances without having to worry about a flame.

Although Scentsy might not be the cheapest option out there, I would say that their products are certainly worth the extra money. The quality, the design, and the safety features all make Scentsy a great choice for anyone who wants to add a little extra ambiance to their home.

Another cool thing about Scentsy is that they offer a business opportunity for those who want to become consultants. If you're someone who loves Scentsy products and sees the value in them, you can start your own Scentsy business and make money selling these delightful products yourself.

Overall, I would definitely recommend Scentsy to anyone who wants to bring some pleasant fragrances into their home and enhance the ambiance. While they may not be the cheapest option, you definitely get what you pay for when it comes to Scentsy products. So why not treat yourself or even become a consultant and make some extra cash? You won't be disappointed.

My experience with Scentsy has been disappointing to say the least. I purchased their wax bars for almost ?7 each, expecting a long-lasting fragrance experience that would create a warm and welcoming environment in my home. However, I was sorely disappointed as the scent did not linger for long and there were even some scents that I could not smell at all!

I was surprised to find that Asda, a supermarket chain, offered wax bars for only ?2 that were of much better quality. In fact, I could purchase almost 4 wax bars from Asda for the same cost as one from Scentsy. This was a complete joke.

Additionally, I was persuaded to buy their warmer lamp, which was priced at an exorbitant ?70! It was a complete rip-off as its actual value could not have been more than ?15. I felt taken advantage of, and I will never buy anything from this company again.

It does not make sense for a business to sell subpar goods at such high prices. Had the wax bars been priced between ?2 to ?3, I might have considered buying them again. But at almost ?7 a bar, it is just not worth it. I will jog on and find a company that offers quality products at fair prices.

Let's face it, the modern market is filled with innovative ways of promoting various products and services. One of such modern ways is through multi-level marketing, which is the selling of products through independent distributors or representatives. This is the system that Scentsy (scentsy.com) operates on. Unfortunately, the experience with this company was anything but pleasant.

Firstly, it has come to my attention that the company engages in bullying tactics towards its independent representatives. It is rather sad that the very people who work tirelessly to sell their products and remain loyal to their brand are threatened with legal action if they decide to move in another product direction. That in itself is a major red flag, showing that the company values profits more than the wellbeing of the people who work to make it successful.

Secondly, I cannot overemphasize the sheer disappointment in the products. Scentsy may be known for its wax warmers, but the quality of these products remains wanting. Not only did I find that the warmers fail to function, but the heat was too much to the point of posing a safety hazard to both kids and pets in the household. It is unacceptable that the company would market its products for use around children when they are unsafe.

Another concern I have is the company's general attitude towards the community and its customers. For a company located in Idaho, one would expect that it should reflect the values and ethics of the region. Unfortunately, I have found that the way they treat people is nothing close to what we would expect in Idaho. It is reminiscent of big corporations in California that care very little about people and prioritize profits over all else.

In conclusion, my experience with Scentsy was a harrowing one. From their bullying tactics and threats of legal action to the poor quality of their products and general attitude towards people, there is very little to recommend this company. Perhaps, they need to review their priorities and work towards building a solid reputation based on quality and customer satisfaction. Until then, it would be difficult to recommend Scentsy to anyone.

I had an extremely unpleasant experience while trying to order from Scentsy. My order took almost two and a half months to arrive because of the lies that were fed to me by one of their representatives - it was incredibly frustrating. Additionally, I was disappointed to find out that the representative had also ordered stuffed products that I did not ask for and wound up being allergic to. I felt as though it was a waste of my money and their product, just to let the representative run off with my money for months. As a result, I have decided that I will not be purchasing from Scentsy again and have even gone so far as to file charges against both the representative and Scentsy.

I have found that not only are the products at Scentsy quite expensive, but they also don't seem worth the money when compared to other brands. The wax melts, specifically, don't seem to last more than a few hours, whereas other brands like Yankee Candle can give you a much longer-lasting scent experience of anywhere from 3-5 days. Speaking of Yankee Candle, at least I know that I can trust them to never try and harm me or run away with my money - unlike the negative experience I had with Scentsy.

I recently purchased a Scentsy warmer from an old coworker and was eager to use it in my office. The beautiful design and promise of a lovely lavender scent had captivated me. And, for the first day or so, my office was filled with the enchanting aroma. However, to my dismay, the fragrance seemed to dissipate rather quickly. I tried to convince myself that my nose had simply become accustomed to the scent, but it was clear that the warmer was no longer working as it should.

After changing jobs, I decided to unpack my Scentsy warmer and give it another try. Much to my disappointment, it still failed to deliver any scent. In fact, the wax took nearly an hour to melt, and even then, there was still no fragrance. To add insult to injury, the leftover wax cubes in the packet were greasy and had bubbled. Such poor quality was unexpected, especially given the premium price I had paid for this product.

Comparing this experience to my older wax cubes from Yankee Candle, I was surprised to find that the latter had not bubbled or eroded when stored. It is clear that Scentsy has some work to do to improve the overall quality of their products and ensure that they are up to par with the competition. For the amount of money spent, this is a cheap product that did not deliver on its promises. Overall, I would not recommend this product and will be looking for other alternatives in the future.

I have to say, my experience with Scentsy has been disappointing. My dear friend and partner has worked with them for several years and I've seen firsthand the negative impact the company culture has had on her career. While their products are certainly top notch, with fantastic scents and beautiful designs, there are some underlying issues that are hard to ignore.

One major issue is their compliance department, which seems to operate like a secret police force. If you violate any of their rules or fine print, no matter how minor, they will come down hard on you. And to make matters worse, they openly encourage other consultants to report any infractions they see from their colleagues. This creates an atmosphere of fear and intimidation, where everyone is constantly looking over their shoulder and second-guessing their actions.

The sad thing is, my friend's only "infraction" was a couple of innocent Tupperware posts. It seems ridiculous that such a small thing could have such dire consequences, but that's how Scentsy operates. This kind of toxic environment has had a significant impact on her career and ultimately led to her parting ways with the company.

It's a shame, really, because their products are truly lovely. The scents are incredible and the designs are beautiful, but it's hard to support a company that operates in such a negative manner. Perhaps they'll make some changes in the future and create a better environment for their consultants, but until then, I can't in good conscience recommend them.

I recently placed an order on Scentsy for a variety of great scents, but unfortunately made a mistake and accidentally ordered the wrong forms for four different scents. I had unknowingly ordered scentsy pods, when I actually wanted the bars instead. Wanting to correct this promptly, I emailed customer service multiple times, but unfortunately did not receive a response. Frustrated with the lack of communication, I eventually decided to call their customer service hotline.

After being on hold for what felt like ages, roughly about 37 minutes in total, I finally got through to a customer service representative who seemed to be of little help to me. The representative advised that their system only allowed them to exchange the wrong item that I had for another of the same item, but in a different scent. This suggestion would not resolve my issue, as I was specifically looking for my desired form of the scent that I had ordered. To make matters worse, the representative seemed to have hardly any connection to the problem at hand, as they kept repeating things that were irrelevant to my situation.

Feeling frustrated, I asked to speak to a supervisor who could perhaps provide more guidance. After another 20 minutes on hold, with the sound of someone picking up the phone twice then hanging up, I finally got through to a supervisor. However, when I started to explain my situation, the supervisor seemed to be uninterested in helping me, and instead wanted to focus on their company’s policies and rules. This was quite disappointing, as it felt as though both the customer service representative and the supervisor were ignoring my concerns and were not willing to go above and beyond to help resolve the issue.

In summary, Scentsy is a great brand with high-quality products, but unfortunately their customer service leaves something to be desired. I hope that in the future, they might invest more time in properly training their customer service staff to be more knowledgeable and accommodating towards their customers' needs.