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I went to this store to return a coat. One of the employee named Milly was at the register. She said that the coat cannot be returned but the way she said it was way rude. She behaved like she never returned a thing in her whole life and when we tried to complain about her to the manager everyone teamed up and just never considered what we said. I will never step foot in any one of these stores ever. Worst Worst Worst customer service ever.
The complaint has been investigated and resolved to the customer’s satisfaction.
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MY NAME IS DR.MANAL SOUS, I HAD A VERY BAD EXPERIANCE WITH BURLINGTON FACTORY AT WAYNE NJ AND I AM ADVISE EVERY ONE NOT TO GO TO THIS STORE NEVER NEVER, MY DAUGHTER BAUGHT ME A SUITE AS GIFT AND WHEN I LOOK IN IT IT WAS DEFECTIVE AND THE SIZE IS SMALL WHEN I WENT TO RETURN IT, THE EMPLOYEE NAMED ELIF TREATED ME VERY RUDE STATING THAT NOT THEIR PRODUCT HOWEVER I HAVE THE RECIET AND THE TAG ON THE SUITE, I CALLED THE MANNGER AND CUSTOMER RELATION . THE STORE MANNGER ASKED ME OR MY DAYGHTER TO COME TO CARE FOR IT, HER NAME IS ARUZU, THE CUSTOMER RELATIONSHIP NEVER RETURN MY CALL HER NAME IS VICTORIA, MY DAUGHTER WENT AND FACED HARRESMENT BY CHANGING THE TAG HOW COME ANY ONE CAN FIGURE THE NUMBER UIN THE PRODUCT MATCH THE RECIET AND IF THEY DID MISTAKE IT IS NOT MY FAULT. I USED TO BE REGULAR CUSTOME TO THIS STORE SPECIALLY THE JEWLERY DEPARTMENT BUT I FELT BY RACISM AND HARRESMENT TO BE DEALT LIKE THIS AND IF YOU REVIEW MU ACCOUNT AND HOW MUCH MIONEY I SPEND TO SHOP IN THIS STORE . THE MANNGER CONTINUE TO HARRESE MY DAUGHTER, I CALLED VICTORIA THE CUSTOMER RELATION NO ANSWER, I NEVER SEE SOIMETHING LIKE, I WILL ADVISE EVERY BODY NOT TO GO TO THIS STORE AND EVEN I WILL NEVER SHOP AT BURLINGTON FACTORY ANY MORE AFTER I HAVE BEEN REGULAR CUSTOMER IS THAT THE WAY THEY TREAT THEIR CUSTOMERS, ACCUSE THEM I SHOW HER MY ID AS PHYSICIAN AND CONTINUE TO ACCUSE MY DAUGHTER WHO IS IN MEDICAL COLLAGE STRIAGT A STUDENT, THAT IS NOT ACCETABLE
THEIR PRODUCT IS DEFECTIVE AND THE EMPLOYEE INTENTIONALY DO MISTAKE AT THE RECIET SO YOU CAN NOT RETURN THE PRODUCT, I THINK THIS IS NOT HONEST AND BUSINESS PERUEA HAS TO INVESTIGATE THEM, AT THE BEGINING THE EMPLOYEE DOES NOT KNOW HOW TO MATCH THE NUMBER AT THE PRODUCT AND COMPUTER BARES WITH THE NUMBER ON THE RECIET AND COMPUTER BARE, THEY JUST TEACH THEM TO BE RUDE AND ACCUSING THE VERY WELL RESPECTED CUSTOMER, THERE IS A SAY IN BUSINESS CUSTOMER IS ALWAYSE RIGHT, BUT NO FOR THEM HARESSEMENT OF THE CUSTOMER IS THEIR POLICY I AM REALLY UPSET FROM NO RESPONSE OF CUSTOMER RELATIONSHIP VICTORIA HER PHONE IS [protected], THIS IS THE WORSET CUSTOMER SERVICE IN ANY STORE I HAVE EVER FACE AFTER BEING CUSTOMER FOR THIS STORES FOR YEARS AND USED TO BUY JEWELRY PIECE 1000 DOLLAR WHEN JEWELRY DEPARTMENT WAS THERE AND RUN BY VERY NICE EMPLOYEE ANNETTE
THEY SHOULD BE REPORTED TO BUSINESS PERUEA
I AMTHINKING OF FILING LAW SUIT OF HAREESING MY DAUGHTER AND ACCUSING HER, I DO NOT CARE ABOUT 80 DOLLAR OF RETURN BUT ABOUT THE PRINCIPLE, EVEN THE GIRL ON THE CHASIER FELT BAD TO MY DAUGHTER WHEN MRS ARUZU HARRESSING HER, YOU NEVER HARRESSE A CUSTOMER LIKE THIS .