Burlington Coat Factory Direct’s earns a 1.3-star rating from 270 reviews, showing that the majority of shoppers are dissatisfied with their purchases.
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damaged diamond
Burlington sells damaged diamonds. I had an issue over a damaged diamond ring my husband purchased a few years ago, I kept it in a bank safe for years and took it to another jeweler to clean and sell and discovered the diamond was damaged. I wore the ring approximately three months and stored it because it never had the brilliance it should have so I stored in a bank safety deposit box and later decided to sell it. They will not take responsibility for the damaged diamond even though I have all the paper work and receipts management would not exchange or take it back. I can also prove the ring was stored by bank statements and a witness. I feel it was in a bezel setto disguise the flaw so that it was impossible to be seen in tiny opening in the bottom of the mounting.
Something told me to take the ring back after my husband told me where he purchased it but it was a gift and I felt bad to do that. I wore it about three months and decided to store it at the bank and decided to sell it since he assured me it didn't bother him.
I will never purchase another item at Burlington Stores again! I don't trust them and they have cost us a value of approximately $5, 000.00! Oh did I tell you it was 50% off! So we are out about $2700.00 with tax! Thanks, we really can't afford the loss, we were hoping to sell this for a better ring! Now my husband's hard earned money is down the drain and we will never trust another diamond! My advise, buy a fake! They are prettier anyway!
poor customer service
I went to Burlington Coat Factoryto purchase a Ski Jacket. Several of the Columbia 3 in 1 interchange jackets they had did not come with anything more than the outer shell yet they were priced the same as the few jackets that came as a complete set. I asked an employee if they were in fact selling all of these jackets (complete and incomplete) at the same...
Read full review of Burlington Coat Factory Direct and 3 commentscustomer service / no return
I purchased a coat from Burlington coat factory less than a month ago. I went to return yesterday and the female at the counter looked at the tag which was with the coat but not attached and said that she can't return it and only give me store credit. As the coat was for 150 dollars. I said I can attach the tag and return it again, to which she said ok. I...
Read full review of Burlington Coat Factory Direct and 2 commentsbad quality product!
I purchased A pair of mixmatched Shoes, I thought they were size 10. only to find out when 2wks. later when I was about to put the shoes on, one was a 9 and one was a 10, I realized I did not have my receipt, I knew I was going to have a problem with cash, but not exchange, well I did, the manager told the cashier, to let me get another pair, only to be...
Read full review of Burlington Coat Factory Directscam and cheating!
Burlington Store Complaint Store # [protected] on 11/26/07 I’d like to speak to someone in regards to a return. On 11/26/07 I bought 3 coats. Last weekend when I went to put my leather one on I realized that was damaged close to the zipper in the front, and obviously sad to realize that last minute I headed to the store the exchange it for another...
Read full review of Burlington Coat Factory Directbad business practices
Company uses false investigations to terminate corporate employees and then does not grant vacation pay and alters final timesheets of employees.
I recently went o a Burlington Coat Factory, and wanted to purchase these jeans. The store had these jeans on the clearance rack with a tag on them for twenty dollar. When i got to the register the cashier told me that this is the wrong price. This wansn't a tag that could have been easily taken off and put back on, they had tags that you would have to tear off and switch, which I know for a fact could not be done. But inspite of all that she still thought that I was trying to switch tags, which they found out was not the case, one of their employees had tagged it wrong. They looked it up, but I was the last pair in the store, so they did a little more digging and found out that the actual price was a lot more. I was very disappointed, byt the way the cashier treated me, likle i was a theif. It was also poor customer service to me, see as they should have let me purchase the jeans at that price, because it was their fault not mine that the price was wrong. If you go to other stores, if they have something marked wrong, and they know that it's wrong, they would let you have it at that price. Not this Burlington, they don't care abou their customers, and I hope it closes. Without the customers and their money, they would have no business. If I wanted to steal soemhing, i wouldn't want it from there, because they don' have a large selection, and most of the clohes that they do have on sale are no brand name, and don' thave qualtiy materials. Put it like this I would steal some clothes from Walmart, before i steal from them, an I don't think i'll will ever shop at this store again located at 95 th and Hilcrest, in Kansas City Missouri. I've spent money theri several ime, but not anymore.
poor service!
I cant believe the store has any costumers left by the way they treat there customers. My daughter registered at the baby depot. I had to order a bedding set because they didn't have at the store.They called me told me it was in and they automatic put it on layaway. I had a coupon to use but because the item was already on sale I couldn't use it. If the...
Read full review of Burlington Coat Factory Direct and 4 commentsunfair return policy!
My wife and I purchased a ceramic bowl a few weeks ago. We notived that it began sloughing off it's color and figured it was defective. I tried to return it to Burlington and was told I would get a gift card because the item had no price tag. I had a receipt. I took off the price tag figuring we would be keeping the item. I had to accept the gift card for the return or keep a defective item. I took the card. Your policy on returns is unfair for those items that turn out to be defective. You need to have a different policy on items that turn out to be defective. This was a one of a kind item so exchange was not an option.
I had a very bad experience at Burlington Coat Factory (Greensboro) for return. I was treated with no respect. The lady in customer service and the Manager both treated me very disrespectful way.
I bought a boaster car seat from Burlington Coat Factory. Since this was my 1st time purchase in Burlington Coat Factory, at cashier I asked her the return policy. She told me that I can return it for a full credit
- If I don’t use it
- have original packing
- The receipt
- And returning in 30 days of purchase
The booster car seat I bought didn’t work well for my kid. It looked like may be after a year he will be ready for a booster car seat so, I decided to return it. I went to Burlington Coat Factory (Greensboro) to return the car seat. The car seat was new still in plastic, in box and I had my receipt and I was returning with in 30 day period. But still she refused to refund my money back. Saying why did I opened the box and they don’t take it back if the box is open. I don’t understand if you don’t open the box and looked at the seat how you will know that it will work for your kid or not. She refused to take it back and told me that they don’t accept any return on Bady items that include high chair, car seat... and its Burlington Coat Factory policy. I asked her to show me the policy in writing. No were they have that policy in writing. I was really upset because when I asked them about the return policy they didn’t tell me about this new policy of no return if box is open. Definitely I would have not bought that booster car seat if I would have known about this policy. The way customer service lady and Manager were treating me I felt so bad as if I got this item for free and I am trying to make money on it now. They were like making faces and talking very rudely. I will never buy anything from Burlington Coat Factory never in my life. It seems like their Customer Service and Manager makes store policies depending upon situation. Will never never never…. Shop in Burlington Coat Factory in my life.
no cash refund
Recently, I fell victim to what I now realize it is a very common scam. The Burlington Coat Factory No Cash Refund. I think the public would benefit from knowing how this operates and avoid my folly. I assure you that I am not the only victim of this scam and suggest that for further accounts visit the website www.ComplaintsBoard.com or for an achieve of...
Read full review of Burlington Coat Factory Direct and 9 commentsreturn policy problem
I am very unhappy with the way your store policy of returns are. If that's the way your going to run things, train your employs to tell all customers that if you want to return an item, there will be a store credit issued. I purchased some draperies on Saturday, not 100% positive on the color, so I asked one of your employees if I had a problem can I return...
Read full review of Burlington Coat Factory Direct and 26 commentsBurlington Coat Factory Direct Reviews 0
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Overview of Burlington Coat Factory Direct complaint handling
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Burlington Coat Factory Direct Contacts
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Burlington Coat Factory Direct phone numbers+1 (855) 355-2875+1 (855) 355-2875Click up if you have successfully reached Burlington Coat Factory Direct by calling +1 (855) 355-2875 phone number 0 0 users reported that they have successfully reached Burlington Coat Factory Direct by calling +1 (855) 355-2875 phone number Click down if you have unsuccessfully reached Burlington Coat Factory Direct by calling +1 (855) 355-2875 phone number 0 0 users reported that they have UNsuccessfully reached Burlington Coat Factory Direct by calling +1 (855) 355-2875 phone numberCustomer Service+1 (877) 213-6741+1 (877) 213-6741Click up if you have successfully reached Burlington Coat Factory Direct by calling +1 (877) 213-6741 phone number 0 0 users reported that they have successfully reached Burlington Coat Factory Direct by calling +1 (877) 213-6741 phone number Click down if you have unsuccessfully reached Burlington Coat Factory Direct by calling +1 (877) 213-6741 phone number 0 0 users reported that they have UNsuccessfully reached Burlington Coat Factory Direct by calling +1 (877) 213-6741 phone numberBurlington Credit Card Support
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Burlington Coat Factory Direct emailscustomerservice@burlington.com100%Confidence score: 100%Support
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Burlington Coat Factory Direct addressCorporate Counsel, 1830 Route 130 N, Burlingtion, New Jersey, 08016, United States
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Burlington Coat Factory Direct social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 29, 2024 - View all Burlington Coat Factory Direct contacts
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My Husband and I purchased a bridal set from Burlington aswell. It was on sale and we were able to purchase the set for $2200. The paperwork shows it is white gold with real diamonds...however... the gold has already started changing colors and the diamonds have turned yellow. I have only worn the set for 6 months and i have cleaned it multiple times with no luck of the yellow being removed from the diamonds. Some of the gold has turned a darker color and the underneath of the set has small green spots. Has EVEN TURNED MY FINGER COLORS! Any thoughts?
BOOOOOOOOOOOO 4 BURLINGTON
BURLINGTON DOES NOT SELL DIAMONDS. THIS PURCHASE MUST HAVE BEEN FROM ONE OF THE ULTRA JEWELRY OUTLETS THAT ARE LOCATED IN A FEW OF THE BURLINGTON STORES. THE COMPLAINT IS NOT WITH BURLINGTON BUT WITH THE ULTRA DIAMOND STORES THAT ARE NOT AFFILIATED WITH BURLINGTON COAT FACTORY, THEY ONLY LEASE SPACE INSIDE OF THE STORES.