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4.4 8 Reviews 1 Complaint
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Burpee Reviews 13

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12:00 am EDT

Burpee Mixed Customer Experiences with W. Atlee Burpee & Company

As a potential customer interested in gardening, it's important to consider the mixed experiences shared by customers regarding W. Atlee Burpee & Company. While some customers have expressed satisfaction with the products received, others have raised concerns about issues such as delayed orders, incorrect seeds, and poor customer service. It seems that the quality and service provided by Burpee may vary, so it's advisable to proceed with caution and perhaps explore other options in the market. Remember, your gardening experience should be enjoyable and stress-free, so choose wisely.

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12:46 am EDT
Verified customer This review was posted by a verified customer. Learn more

Burpee Too slow on shipping seeds but great quality seeds and plants

We understand that plants must be shipped based on the Zone that you are going to plant in. However when seeds are ordered late winter they should be shipped as quickly as possible so the seeds can be started indoors and be ready for planting when the time is correct. We have to say that the seeds and plants are excellent quality.

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11:09 pm EDT
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Burpee Very good experience, will be purchasing again from

Very good experience, will be purchasing again from this site

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  1. Pros
    1. Wide seed variety
    2. Non-GMO options
    3. Organic products
    4. Gardening resources
    5. Quality guarantee
  1. Cons
    1. Premium Pricing vs. Competitors
    2. Limited International Shipping
    3. Seasonal Product Availability
    4. Catalog Overwhelm for New Gardeners
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Burpee Pretty good

Yeah its pretty good, can get a lot of plants and seeds for all seasons so it fits my needs quite well.

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Burpee A great site to buy seeds and accesories

The have a very interesting catalog, with a lot of great products and rare seeds. Excellent online costumer service.

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Burpee Great

I have been purchasing Burpee products and plants since 1968. I have always had good results and their service is great. I highly recommend this company.

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Burpee Purchased 2 Aronia berry and boysenberry plant

Purchased the above plants and they were shipped to me with buds on them so I know they were healthy. Followed planting directions and they are growing nicely. Thank you Burpee!

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Burpee Good seeds even a couple years later

I ordered about 25 varieties of seeds for my veg garden about 3 years ago. I am looking at a healthy and thriving garden yet again this year. They germinate well, and are very thrifty plants. Thanks Burpee, my family has been buying from you for three generations now.

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Burpee Complaints 1

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12:18 am EDT
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Burpee Very disappointed

I ordered 6 perennials on Feb 4th this year. Estimated time to process and ship the order was 2-3 weeks. After a month, I received an email that said orders were delayed and would be on the way shortly. The a month later, the beginning of April, I received another email that said they were really sorry, delays were unavoidable, but they were committed to getting ALL orders out by 4/20/2021. I called today, 4/21, to confirm that my order had shipped. Nope. Not only did it not ship, but the rep had zero idea what happened with my order. He had no explanation as to why it hadn't shipped. He couldn't tell me when it would ship. But he suggested canceling my original order and placing a new one. He would bill me, again, and give a refund for the first order. That refund would take 7-10 business days, but of course the charge for the new order would happen now. I said thanks but no thanks. I still would have had no idea when my plants would arrive. So I got off the phone. I checked my email and opened a brand new email from Burpees thanking me for placing a new order! To my chagrin he had not only cancelled my old order, but also took the liberty of PLACING A NEW ORDER AND BILL MY ON-RECORD CREDIT CARD WITHOUT MY AUTHORIZATION! ATTN Burpees management... that is fraud! Fortunately for me Visa has a robust fraud division. I hope you can explain better to the fraud investigator than you did to me. My family has been buying from Burpees since I was a kid. That came to a crashing end today.

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Is Burpee Legit?

Burpee earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Burpee to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Burpee is known for their high standards and safety. If you're thinking about dealing with Burpee, it's wise to check how they handle complaints.

Burpee has received 7 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Burpee.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Burpee.com you are considering visiting, which is associated with Burpee, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Burpee have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Burpee website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

About Burpee

Screenshot Burpee
Burpee is a seed and plant supplier offering a variety of gardening products including vegetable, flower, and herb seeds, as well as plants and gardening supplies. They cater to home gardeners with services such as garden advice and planning tools. Their online store facilitates direct purchases for at-home garden projects.
How to file a complaint about Burpee?

Here is a comprehensive guide on how to file a complaint against Burpee on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials.
- If you don't have an account yet, create a new one on the website.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Burpee in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Burpee.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
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Ensure you follow these steps to effectively file a complaint against Burpee on ComplaintsBoard.com.

Overview of Burpee complaint handling

Burpee reviews first appeared on Complaints Board on Mar 21, 2024. The latest review Mixed Customer Experiences with W. Atlee Burpee & Company was posted on Mar 23, 2024. Burpee has an average consumer rating of 1 stars from 13 reviews. Burpee has resolved 0 complaints.
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  1. Burpee Contacts

  2. Burpee phone numbers
    +1 215 674 4900 ext:1401
    +1 215 674 4900 ext:1401
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    +1 (215) 674-4900
    +1 (215) 674-4900
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    Head Horticulturist
    +1 (724) 263-0363
    +1 (724) 263-0363
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    Head Horticulturist
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  3. Burpee emails
  4. Burpee social media
  5. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 23, 2024
  6. View all Burpee contacts

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