Byte
Reviews and Complaints

I had been interested in starting Invisalign for a few years, so I started researching and came across Byte. They had great reviews, so I decided to call on 5/4/22. The first step was to complete the impression kit. It took about a week to receive it. I did it the same day I got it and sent it off the next day. My initial consultation on 6/13/22 was great. The lady I spoke with was great. She explained the process and the cost of the plan. She said the process would take 25 weeks, and I should reach my goal by the middle of January. I was super excited to start, so I signed up right away. It took about five weeks to receive my aligners. I received them on 7/15/22 and started wearing them immediately. The first few months were so painful. I lost 25 lbs because it hurt too much to eat. My teeth hurt (which is to be expected), but the aligners were sharp and kept cutting the inside of my gums. I also developed thrust and blisters all over my mouth, which I believe was from the whitening solution they had me use. Despite all this, I continued wearing my aligners and doing my monthly check-ins because I did notice my bottom teeth getting straighter. Let's go back a minute so you can have a better understanding. Before starting the treatment, my bottom teeth were very crooked. However, my top teeth were all straight expected the tooth right next to my front one. It was the begging of December when everything got worse. When I went to change my aligners to the next step, I noticed the tooth on top had not straightened out at all, and to make matters worse, it is now loose (it wiggles), and there is a gap in between my teeth. I immediately call Byte to explain the situation. They told me to take a two-week resting period from the top aligner to see if that would help, so I did. Two weeks passed, and my tooth still wiggled, so I informed them. They told me to extend the resting period, which I did. Fast forward to today, 4/23/23, after MANY failed attempts to resolve this issue, I was told they do not cover any outside dental work. They said I will have to pay out of pocket for any/all dental visits and treatments, even though their product caused the problem. So, not only did I suffer for months due to their defective products. I now have to pay out of pocket for dental bills due to their negligence and to top it off, my teeth look worse now than before I started. I wasted 8 months of my life that I could have spent using a product that actually worked and saved myself the pain, money, and headache from dealing with Byte.

If I could give less than zero stars I would, but the system makes me give at least one. This whole experience has been HORRIBLE! I started my treatment in February and my top teeth have moved a bit, but the bottom is still the same. I have spend hours on the phone with their "friendly" team and emailed numerous times to the Professional Staff - who have NEVER returned a single call to me. I completed the first 11 weeks then contacted them to see when I should expect the second shipment and they told me I had to send picture first. When I did they said the aligners were not working and that I needed to try on all my previous aligners to find ones that fit. I ended up with week 5 on the top and week 3 on the bottom. I wore that set for several weeks while they made a new set for me. I received the new set with no instructions so I had to reach out again, because I had been given different instructions depending on who I spoke with. I was on week 5 of the new set then had to go back to week 3 - AGAIN - and start wearing them for 2 weeks at a time and increase the time on my HYPERBYTE to 15 minutes. During the next 4 weeks my jaw began to hurt and I heard clicking sounds. I called them again without much help. I went to my dentist on August 4th and he told me to stop treatment immediately before I did long-term damage. He wrote a letter for me to send them so I could request a refund. The agreed to return my money; however, in return they want me to sign a release so I don't sue them if I have jaw damage. No apologies or anything. The overall care I received was what I would consider very negligent. They never once checked in with me once I started having issues. They truly did not care about me as a patient. If you have teeth that work with the aligners then I guess the company is fine, but if you have any issues be prepared to have ZERO support from them. I had to obtain an attorney and haven't signed anything yet. I am waiting at least 30 days to see my dentist again to make sure I have no long-term issues.

Byte does NOT uphold to the standards they claim to be. I was told my treatment would be 12 weeks on top at 20 on bottom. It's been almost a year with zero progress. They have remade me three different sets of trays, completely from scratch, and I've how done the impression kit 4 times now. They cannot figure out why my teeth aren't moving and always give me a very standard copy and paste reply or solution. Like each worker is given a standard set of suggestions when people have X problem, give Y idea for a solution. Well, their ideas don't work. Additionally, their "care team" doesn't reply for days and weeks on end, or sometimes reply with no helpful information and therefore you're left stranded, so in the meantime I am going week by week not realizing that my aligners aren't fitting and that I am making no progress. Since you never actually see a doctor, they don't really know how your teeth look. They only see the photos you send them which are not enough in my opinion. They don't truly know how to help you when they can't see you in person. Their support team also only have training through Byte, no dental school or anything like that. They only know what Byte taught them for the job and nothing more. They are stumped half the time and give such generic replies the other half. Most of their support staff talk happy and peppy but don't be fooled - they may be nice but they don't know what they are doing. I read all the fine print in advance. I went to multiple dentists and got my teeth measured. I did what they said to do but apparently that means nothing when Byte doesn't have the ability to actually straighten my teeth. I want a full refund and they won't even consider it, as expected. After doing everything they said (and more!); I am 4 impressions in, 3 sets of brand new trays, talking to countless people, taking countless amounts of photos, one can't help but to be livid. Sad too, to be honest. I was so excited and now I'm so disappointed and angry. I will research filing a formal complaint and see if a refund is possible. DO NOT WORK WITH BYTE. They most likely mean well but they cannot deliver. Don't try to save money with Byte. You will end up spending more to fix your teeth anyways.

I'm very disappointed with this company and my results. One of the reasons I chose this company was the "smile for life" guarantee, which would prove to be false in my case. I became pregnant right before I began treatment. I was told by the company that use while pregnant was ok as long as my doctor said it was, which she did. While pregnant I had morning sickness as many people do. I would often quickly have to take out my aligners after being sick but did my absolute best to keep track of all aligners. I kept my aligners after the week was complete because the company asked you to do this in case you have to backtrack. To the best of my knowledge I had done this. I was almost done treatment and my teeth had made very little progress. I noticed slight changes but no one else could. I was on week 14 out of 15. I reached out to the company for advice as I knew my teeth couldn't possibly be straightened with one more week left. I would have reached out earlier but ended up giving birth in March with complications so my mind was obviously elsewhere. After reaching out to customer service it suggested I go back to a previous aligner that fit which I had. I was asked to send pictures of myself wearing the old aligners. In my email with the requested picture I casually mentioned that while searching through my old aligners I noticed I was missing 1.5 aligners from weeks that were no longer even needed. Just by mentioning this I was immediately sent an email saying that my guarantee was now void as I wasn't permitted to "discard" any aligners. I was sent a link "proving" this. I read the link mentioning "you should keep all aligners" but nothing saying this would void your ability for future corrections if treatment doesn't work. I was told I could get a "discount" and purchase a brand new treatment plan for $700 or I could buy up to ONLY ONE pair of missing aligners for $129 but my guarantee was still void and if my current treatment plan didn't work, which I and they already knew it didn't, I'd have to pay for new treatment anyway. I feel this guarantee void is very deceitful as you can easily misplace a pair of aligners, especially in cases like mine. It also shows a real lack of empathy for costumers.

I will admit after thorough research I chose Byte because of many positive reviews and their guarantee to the speediest treatment in the clear aligner market, however now that I am having to deal with the whole process I wish I never even considered it. My alignment journey was said to be 11 weeks long. I opted for the nighttime treatment (it is more expensive than the normal daytime treatment) and I will firstly add that I always wanted to do the nighttime option but they explained the pricing for the daytime option to give the false impression that it wasn't as expensive but whatever, cleared things up and got over that. Once they get your money though, they definitely don't give you the same amount of attention and care. Once I got to the second week I wasn't able to smoothly transition to the third week so I was told to wear the aligner for longer before switching (thus lengthening my treatment time) but I agreed and kept it going. When it came time to switch from week 3 to 4, I had a medical issue in my mouth that contaminated my aligners so I had to get replacements that took several weeks to arrive, thus slowing down my progress even more (I also speculate the root of my mouth issue was caused in partnership with the aligners too). Now that I have the replacement aligners they have a weird smell that my originals did not and they don't feel like the same type of plastic as the nighttime aligners (which are claimed to be made of a thicker/stronger material to speed up the alignment process). At this point there is no justification to the high price I paid for these aligners because the appeal in the first place was the short time it would take to perfect my smile (mind you the only issue I have teeth-wise is a small gap between my front teeth, the rest are straight so it REALLY shouldn't be this complicated) Whenever I email them with any of my concerns they just give me the runaround and at this point I don't care for a complete refund but I definitely cannot see myself continuing this process and it was such a complete waste of money with false guarantees and I at least request a partial refund because this simply is not what I agreed to. The thousands of dollars, sensitivity and pain this caused my gums was all for nothing! Very disappointed!

In the beginning it was great. Once I received my aligners (my first set I might add,) it went down hill from there. The customer service rep that was assigned to me in the beginning helped me for the beginning steps but when I needed him when my aligners fit he was no where to be found. No email or text to say I can't utilize him anymore or nothing. So I then email their customer service email. Waited a week/week and a half no response so I then call. They took down my information and said they would get back to me. I still hadntonre contact them because no one contacted me. The issue was my aligners wasn't fitting I think it was week 2 or 3. Not very far in. I finally talked to someone and they told me to cut my aligners. Inwasnflored by the idea. I paid over 2000 dollars for this "treatment" and now I have to chop up the aligners...I felt it was unprofessional and too laxed. However, I did what the "aligners consultant " said so I could move in with treatment. So throughout the next weeks I've had aligners do the same so instead of wait ³ weeks for any kind of response I cut the back molars part of the aligners off to make them fit. Unfortunately by week 12 (15 week treatment) I again had issues. My teeth weren't moving and by week 15 they should have been straight. It wasn't going to work out. Again I contacted the company emailed back and forth between 4 different people for 5 weeks receiving an email maybe once a week they finally tell me they are sending me a new impression kit and once they receive it they will be sending me new aligners. This process takes forever a good month, keep in mind. I get the new aligners and week 1 and 2 fit. Week 3 did not. I started the email process allllllll over again. Every time you start the process each person you talk to needs you to take photos of what ever they need to look at. So it's this week or that week. The final person I talked with which I believe was 3 people this time told me to research week 2 for 2 weeks and then move on to week 3. I had already been wearing week 2 for a few weeks while doing this process. The amount of time between emails is ridiculous. I have no problem using that form of communication but when your wasting my time giving me the run around its ridiculous. No results, terrible communication/service, and I'm $2300 poorer. Should have went with Invisalign.

Very slow communication with the customer care and professional team.
Started my treatment on 06/12. It should be 18 weeks of treatment but on week 11 I noticed a non-fitting of my upper aligner with one teeth and reported about it on 08/22.
The question is that my tooth in a right position was affected by moving the nearby tooth pushed by the aligner. As a result the right tooth started move up the teeth line that was not a planned treatment and therefore the aligner stopped to fit. With slow Byte communication they manufactured new aligners which I got in 2(!) months. All that time before I continued to wear the same aligners just to wait the new one.
On 10/20 I've got a refinement aligners but the non-fitting issue just only increased with this tooth. Now the aligner did not fit to this tooth much more (did not cover a whole tooth and was 3 mm lower that current tooth position). The same day I reported it to Byte. On 10/22 Byte requested to complete the form and promised to answer within 1 business day. The same day, 10/22 I've completed this request but nobody contacted me. In 9 days, on 10/31 I reminded Byte to answer my request as of 10/22. On 11/03 Byte apologized for delay and recommended to continue wear this aligner but soak it in warm water to stretch the aligner...
On 11/03 addressed my concern again that the aligner does not fit for 3mm and warm water is not able to stretch aligner so much and probably new correct aligners must be issued.
On 11/05 I was requested to wear aligner for 14 days to see the progress. Then in 14 days asked to wear the same aligner for the next 14 days. After I showed pictures with no any changed for 14 days period (because the aligner does not fit significantly and may not be effective). In general, my treatment plan already double increased because of slow reaction of Byte and there is no hope that it will over the next 18 months.
I requested many times to issue a new correct aligners and switch me to the night plan because initially for me for the key term to wear day aligners just for 18 weeks. And that is why I chose Byte but not other aligner companies which offered 6-8 months treatment thought 2 times cheaper. All my requests to reissue aligners and switch to the night plan are just ignored. And after this feedback if Byte will not react, I'll have to start the legal procedure for protection of consumer right.

I had braces in my teens, about 30 years ago. My teeth have slightly shifted, creating spaces between my front teeth. I needed orthodontics to move my teeth back into position, but didn't want to pay $5K for a pretty simple movement. I researched several options and settled on Byte. From the very beginning of making impressions, I have been very pleased with the entire process. Everything moved along faster than the company estimated.

I opted for the Byte at Night because I clench my jaw at night and needed tough aligners, and I did not want to deal with removing aligners throughout the day - I teach kindergarten and would have 25 pairs of eyes watching my every move! I'm on week 5 of 8 right now and cannot believe how great my teeth look. I am so happy and comfortable smiling now, not conscientious of my spaces or that food may be stuck in those spaces, a very annoying part of having spacing issues.

The first day or two of each aligner is uncomfortable, but I've only had to take an OTC pain reliever twice this entire time, and that was mainly just to help me relax and sleep comfortably while adjusting to the new aligner. The HyperByte device is so simple, but helps with the discomfort so much. It's like an instant pain reliever, for real! With the Byte at Night, I use the device for 10 minutes each night as soon as I put in my aligners. I wear my aligners for about 12 hours most days. Being home lately for the summer break has made it a little easier to wear them even more. My treatment plan says to change aligned each week, but I have found that if I am still having trouble inserting and removing my aligners, I give them a few more days before I move on to the new one.

I also love the BrightByte foam. It's a nice-tasting, refreshing and easy way to clean your aligners, freshen your breath...and whiten your teeth! My teeth have zero sensitivity from it, as well. That's a huge plus for me because I have had a hard time finding a tooth whitening product that didn't either taste terrible or make my teeth so sensitive to hot and cold that I had to stop. I'm just past the halfway mark in my 8 week treatment and still have half a bottle left. I use it each night.

I cannot wait to share my before and after photos with my family and friends and tell them how Byte is an affordable, convenient way to shift your smile back. I can only speak from minor problems with spacing and teeth shifting forward. I have talked to a couple of friends, however, who are using a major brand for their aligners through their dentist or orthodontist. The treatment and aligners are very similar. I am quite pleased with the entire process and how affordable and convenient Byte is. No need for monthly appointments unless you want to do an online appointment with a Byte orthodontist.

I'm about halfway through my Byte (at night) treatment plan, with 3 and a half more months to go. The process of getting signed up, receiving the molding kit, and taking the molds was very quick and smooth for me. I was very careful to follow directions when taking the molds, since otherwise that could result in issues with the treatment plan and fit of aligners. My plan has 29 top aligners and 16 bottom aligners. The top teeth have been progressing very smoothly with no fit issues. I'm currently on #16. The bottom aligners did have some fit issues related to an area of crowding with one stubborn slanted tooth (one of the main reasons I wanted to do Byte in the first place). On aligner #9 I realized that there was an air gap between that tooth and the aligner, and after sending photos to Byte customer service, they asked me to send photos with previous sets of aligners on, and I ended up reverting back to #7. Since then, I've been wearing bottom aligners on a different schedule (10 nights per aligner) compared with the top (7 nights per aligner). The hyperbyte tool helps, but I found that purchasing and using 'aligner chewies' on Amazon - although not specifically recommended by Byte - helped more in my case (along with hyperbyte). The shape and rigidity of the hyperbyte didn't allow it to help with the aligner fit in an area with a slanted, crowded tooth, like aligner chewies could. I've been using them both. It was a bit of trial and error on my part. It's important to ensure that your teeth are tracking with aligners (with no major air gaps) before you switch to the next week's set. One minor complaint is that I reached out to Byte the night I switched to aligner #13 on the top (which is what they said to do), so that they can then mail you your second aligner set (#16 onward; they only send the first 15 at first). They initially said they could not send me the second aligner set until I was up to week 13 on the bottom too. This didn't make any sense due to reverting back in time, and due to the longer schedule (10 night/aligner) on the bottom, I wouldn't be caught up on the bottom for about 2 months. Meanwhile, I only had 16 aligners total in my treatment plan on the bottom (there was only one more to send) and 29 on the top. It took a few rounds of emails for me to get them to agree to send the second round of aligners, and even then, I still didn't get them until one week after I should have started week #16 on the top (so my treatment plan was delayed a week). Not a huge deal and overall I am satisfied. The lower cost (compared with Invisalign), the flexibility to not have appointments, the moderately responsive customer service (usually takes 2-3 days to hear back, sometimes longer), and results I've seen so far (my teeth are actually getting straighter!) would make me recommend Byte. I recommend the Byte at night product even though it will make the treatment plan longer and is slightly more expensive. It is unrealistic to actually wear the aligner all day every day (except while eating), although I know some people manage. Drinking sparkling water, coffee, snacking, going out to eat, etc. is all so much more complicated if you have to wear it all day. I've found that my teeth have been moving mainly on track, even though I have only been wearing them at night.

I think the whole selling process is a bit rushed & pressured. I submitted molds to both byte and smiledirectclub at the same time. While the initial treatment plan for byte was provided very quick; it only had the upper teeth shown. After a quick call, I was able to get revisions done; however, the following revisions were sent via text only after I was on the phone with the customer service person and again they didn't look right such that they had to get them revised again. Once again, I was only provided a text link to the revisions when I was on the phone with customer service such that they could pressure me to complete the purchase over the phone. While the revisions did look better, to be honest it was hard to get a good glimpse of them on my phone; nevertheless, I felt a bit pressured to complete the purchase over the phone. At this point, I had not yet received the smiledirectclub treatment plan and though the initial treatment plan was bad for byte I was already thinking of going with byte since they had been responsive on the revisions and claimed to be able to straighten the teeth quicker, so I just decided to make the purchase over the phone as the customer service person had mentioned there is a lifetime guarantee. About an hour after I purchased my treatment plan over the phone (which was on a Friday), I had a chance to look at my treatment plan on a computer and again noticed the revised treatment plan did not look right. I immediately texted the customer service person to ask if they can tweak it one more time to fix the issue I pointed out. Though the customer service person agreed that the teeth I pointed out needed to be straightened she was not sure that it could be revised as it was already sent to manufacturing; I found this strange as I had only just purchased it less than 2 hours prior. On Monday, the customer service person confirmed that they could not make the revision but that it would fall under the lifetime guarantee and they would be able to tweak it after. Btw... over that weekend I did get the smiledirectclub treatment plan and compared it to the byte treatment plan and it was night and day... the smiledirectclub treatment plan had everything aligned and looked amazing compared to what I got from byte. I checked but byte doesn't have a return policy (i.e. I did notice that smiledirectclub does). So now I feel very disappointed that my byte treatment plan, though improved to my current teeth will still not come out great like smiledirectclub. I'm hopeful that byte will be able to tweak the treatment plan after the initial aligners but have doubts given the proposed treatment plan had already been revised twice; to be honest, it makes me wonder if anyone, i.e. a dentist, ever reviews the treatment plans at all for byte and really does not provide any confidence that byte can deliver. I've debated about just paying the extra $1800 and going w/ smiledirectclub and ditching byte altogether but its hard to walk away from the $1800 already paid to byte. On a side note, the byte treatment plan was 11 weeks while smiledirectclub was 16 weeks but given I will most likely have to refine the byte with additional aligners (still wondering why they can't just redo the initial treatment plan and save me time) I suspect the treatment plan time will be the same if not longer with byte.

So I paid for the Nighttime to get the FAST RESULTS as advertised on your website! That's what I paid extra. No where on your site is there detailed information about what happens if your teeth do not make any progress? My program finally arrived and they gave me 14 packages of top and bottom aligners! The hyperbite broke after 2 weeks had to get a replacement! I followed the plan
perfectly...I changed them every week and wore them more than the 10 hours minimum. On my 11th package, I go to pull out my two aligners to only find TOP aligners and no BOTTOM..There is a little red card that congratulated me that my bottom row was finished. It occured to me that my bottom row doesn't look like it moved for the entire 11 weeks i wore them. I went to an Orthodontist who is 20 years in practice. She looked it over and notice no changes from the photos in my BYTE app. I complained to BYTE and they made me upload a ton of photos in for medical review. I then get an email response that says that my teeth haven't moved and they will send me another IMPRESSION KIT! NOOOOO I wanted my money back as this is defective products. So they had this orthodontist call me and actually admitted that after i submitted all my photos of my non moving teeth after 11 weeks, that the first round was not done correctly and I should be getting a new impression kit! WHY? ITS DEFECTIVE...Not going through another three months for nothing! I want a REFUND! They bully you! She admitted they are a startup company.
What happens if it takes 12 months? I was also warned that they cannot overlook your progress via online photos like a real visit to your orthodontist. Orthodontist take x rays and keep close track of any issues. What happens if I get Periodontal disease because a doctor is not watching over me during this process? You advertise "Upon Doctor Approval of mild cases",! Look online as people have lost teeth when things went too quickly! Read the fine print! THEY DON'T REFUND YOUR MONEY EVEN IF THIS GARBAGE DOESN'T WORK!

What I did not receive is a courtesy phone call or a detailed written response as to why after 10 weeks of wearing the approved aligners and using the Hyperbite as directed with no changes from your so called doctors? THIS BYTE SYSTEM IS A RIPOFF AND BUYER BEWARE!
DON'T GET SUCKERED INTO THIS HORRIBLE SERVICE! THEY ARE AMAZING MARKETERS!
I ALOS NOTICE MOST PEOPLE ARE SO SATISFIED ABOUT BYTE IN THEIR REVIEWS YET THEY ADMITTED THAT THEY HAVE NOT RECEIVED THEIR ALIGNERS YET! WHAT IS THAT ALL ABOUT?

This is unacceptable and I am not dragging this on any longer. I'm not going to go through a brand new start up with a new Impression kit losing more time and not knowing what to expect! I have worn braces when I was younger and I do not want top risk damaging my bite or my teeth on a program that to me seems it all about money. I feel very sorry for all the young people who are being taken advantage of, especially if they are living paycheck to paycheck. The owners of this business don't care as its about signing up as many customers as fast as they can until this scheme is fully exposed and will be all over the news channels. There is now 8 other companies just like yours as they jumped on the Teladoc band wagon while there is limited oversight and regulations protecting the public from this type of online burn a churn business model.

I want a full credit of $2245.00 to my credit card and cancel any shipment of a new Impression kit. I will refuse this kit and I do not want to go around in circles.

I have had the worst experience ever with Byte. 1. I was originally told over the phone that there would be no upcharge or change in price if I went with their payment plan rather than paying everything upfront. I later found that this was not true as I was forced to pay an additional $800 for a "protection plan" that I was never even told about. Apparently, this protection plan is non-optional when you do the payment plan. Had I been told this upfront, I certainly would have not used the payment plan option. 2. I paid extra for the nighttime treatment. But, the aligners that I received came with daytime instructions. I called to have this addressed and was assured that I did have nighttime aligners. But, based on the results and reviews that I have read elsewhere about customers believing that they received the wrong aligners, I questions this. 3. I followed the instructions and used the aligners as directed for the entirety of my treatment plan. After unsatisfactory results, I continued to use the final aligners for an additional 3 months. Still, my teeth did not straighten. 4. I contacted Byte about this and had numerous emails ignored for weeks. I was then forced to track down their head of customer service via LinkedIn and email him directly just to have my concerns addressed. 5. After being ignored by one customer service rep and briefly speaking with the head of customer service, I was directed to the "Professional Care Team". After a conversation with them, telling them that I did not have my old aligners in the original packaging they apparently understood my statement to mean that I had discarded my old aligners. I later receive an email from customer service telling me that the "satisfactory guarantee" is void because of this and that I will have to pay $899 for a re-evaluation plus additional money for a new treatment. 6. I explained that I do have my old aligners. I then receive an email from another customer service member telling me that the "protection plan" that I was forced to pay for will cover replacement aligners or the $899 for the re-evaluation treatment. No one told me this when they demanded $899 in the beginning. Had I not questioned this, Byte would have found a way to void the "satisfactory guarantee" as well as the "protection plan" that they snuck into my account, and made me pay for a whole new treatment plan! 7. 2 months later and I am still dealing with this. They have asked for numerous photos and now they are asking me to put the old discolored aligners back in my mouth and send more photos. I sent a text to a number that they told me to message in order to get a call back. I sent the text days ago and still haven't received a call. At this point I am hoping that they will either offer a refund, send out the correct nighttime aligners, or begin a new treatment plan with no further back and forth or additional charges. I can say, without question; this is the worst purchase experience that I have ever had. This company seems to sneak in protections plans and then find ways to void them. Not only that, their customer service team absolutely ignores their customers. Please do not let the ads and friendly service fool you in the beginning. If the product works the first time around, I am sure it is a great experience. But, if you have to exercise your "protection plan" you will receive the worst service ever. In the end I have paid a few thousand dollars to recieve incredibly inadequate results and absolutely horrible service. I truly wish that I would have just gone through an orthodontist or tried one of Byte's competitors.

They started off really well with their customer service. Then we had to get a crown due to severe decay beneath the tooth. That's where it all went downhill, and they showed how much they just want to get money out of their customers. We reached out to Byte to let them know that the dentist had scheduled an emergency appointment to get a crown put in. After the crown was put in, the aligner still fit but couldn't sit flush so a member of customer service told us to trim the aligner ourselves and see if that fits. The crown is on the lower arch, at the very last molar on the left side. Trimming the tray at the back helped and the tray fits nicely again and nothing else was affected. So we thought we were good to proceed with the rest of our treatment. We still had trays left in the treatment plan that they did not send yet, so we asked if we could get the last couple of trays. They then came back and said we had to provide a signed letterhead printed letter from our dentist to prove that the dental work done was an emergency. We reached out to our dentist, got the letter that proved it was a timely issue, and submitted it to Byte within 24 hours. The next day, they came back and didn't accept it. They responded with their Byte policy on dental work, "Any non-emergency dental work voids the Aligner Guarantee.", Apparently having a severely decaying tooth that could cause infection is not an emergency enough, so they voided our current treatment plan and tried to make us pay another $699 before they could reevaluate treatment. We have already paid almost $2000 to get 17 upper aligners and 12 lower aligners. They had only sent us 15 upper aligners right off the bat. Since the crown was on the lower arch, our upper arch remains completely unaffected. Fine, don't give us the rest of our lower aligners, but at least give us the last two upper aligners since we already paid for it and the emergency dental work did not affect it. But Byte refused to provide the last two upper aligners when we told them we were not interested in paying more money. They then came back and told us we could pay for the Byte Protection Plan instead, which is cheaper because it's only $649 compared to the cost of having a reevaluation done at $699. We just want the last two trays and the final retainers that we already paid for in our initial payment. Byte customer service said "Unfortunately, there is no way for us to get you your remaining aligners without reentering treatment with one of these options. Our Professional Care Team determined that your teeth have fallen slightly behind the treatment plan, and will need some extra assistance to align correctly. They are confident that we would not be able to achieve the end results within the scope of your original treatment plan." We are looking for the remaining products that we have already paid for. Whether it leads us to having perfect teeth or not, we have already paid for them so we should be receiving them. For them to ask for a lot more money - a third of how much we paid for the entire treatment already - is absurd. All we are looking for are the products that we have already paid for, especially if the upper arch is completely untouched and unaffected from the emergency dental work that had to be performed. Ridiculous. Terrible customer service. Money guzzlers. We used to recommend them to friends and family who were interested in getting some work done, but we definitely will not recommend them anymore and will be talking everyone out of using Byte from here out. We will take our business elsewhere as the people at Byte are just trying to rob us from what we have already paid for. Because of them, we will now have to spend more money and go somewhere more professional and trusting to get retainers so the work that has been done will not be reversed. This, coupled with the money lost from the unfinished paid treatment, is frustrating and infuriating. No one from Byte customer service has even tried to help us find a solution other than trying to get us to pay more money to continue the treatment. We will have to walk away at a loss, unfortunately. We should not have trusted Byte, and neither should you!

So bear with me, this is going to be a long review. I normally do not write long reviews, however this company has put me through an incredibly arduous process that resulted in over a grand wasted, not to mention lots of time and meticulous work that has gone down the drain. On 5/18 I ordered my impression kit from Byte for NIGHTTIME ONLY aligners. After going through the process, my treatment plan was created and my aligners were being made. After receiving my aligners and using them (painful process fyi) for 6 weeks and receiving no correspondence from Byte, I reached out to them. Going in, I assumed they would want to review pictures every week of one's progress, however this is not the case. I was informed that the first time I would be prompted to submit progress pictures is week TWELVE. Mind you, the entire treatment plan is 30 weeks. This was the first red flag, however they stated that they would like to receive pics now since I was slightly concerned with how the aligners were fitting. I obliged and submitted the progress pics via email. Let me clarify this to you; the same people never review your pictures. What does this cause? Inexperienced responses and conflicting information (more on that later). So after my pictures were "reviewed", I was told to stay in my aligners for a period of time and increase HyperByte use. I did this and followed the instructions meticulously. After the period of time, I submitted more pictures and was told that the aligners were much better and moved on, this time using the HyperByte for 30 minutes a day. Fast forward to the opening of week 13's package, which contained instructions to submit what would be normally the first "clinical review" (again they will never specifically tell you who is reviewing the aligners, only "clinical" or "dental" team). After submitting this review, I was told to go back a few aligners as there were still problems. I was told to go back to WEEK SIX. So all the way back to when the previous correspondence happened, where I was told that my aligners fit great after a short extended period of wear and that I could move forward. At this point, I was told to send pictures every 10 days after they apologized for their poor line of communication. Also, let me point out that very often these correspondences were by different people that were just catching up after reading old messages, I assume, cause they rarely had the same name or had no name listed in their email. Anyways, to make it short, over the next few months I frequently had to re-do weeks after submitting pictures until December 16th, when I was told out of the blue that my aligners were fitting so poorly, I must completely re-do my impression kits and start over from WEEK ONE. This was a major shock, as previous correspondence had not indicated that my situation was this dire at all. Again, I paid a lot of money for these. I followed instructions to the T and never missed nights of wearing the aligners. After hearing about this, I was fed up and asked for a refund. I'll go ahead and tell you the one thing Byte staff is good at is letting you know they do not have a refund policy and that sales are final. After they convinced me this is "common" in teeth treatment, I went ahead and did another impression kit and started over. Did this fix it? Of course not, because Byte had clearly agreed to fixing my teeth without knowing for sure if they could do it. Their aligners would simply not work for my situation. Anyways, moving forward with my story, on January 19th, I received my new set of aligners and started wearing them. After a month of hearing nothing, I again was the one to reach out to Byte support, who stated that I had been notified to submit pictures via their website, which is funny since that had never happened before so of course I wouldn't be checking the website. After submitting pictures and again not hearing anything (this time checking the website and my email), I reached out again to Byte support, which stated, and I quote, "Unless you bring up concerns, we won't check the photos submitted online". Anyways, more delays continue (including having to wear my week 6 aligner set for over 3 weeks) and I start to see the pattern. I reach out because I have not heard anything, I am told my teeth are not sitting flush to the aligners and that there are air gaps, I am told to wear them for 1-2 more weeks while increasing HyperByte usage, I am then told they either fit better and to continue to the next week or to go back a week or longer and continue from that point. If I continue, in 7-10 days I am normally told to go back anyways. This causes me to obtain 0 progress. After a few months of doing this, I am told for a second time that I am going to need to make new aligners. This was the final straw. At the point, Byte would either take a literal week to respond or not respond at all, so I am frequently forced to call them and try to get information. Eventually, my case is escalated to management and I am offered a 50% refund. I'm probably a sucker, but I went ahead and took it since they had made it crystal clear that refunds are not part of their policy since my new smile is "guaranteed". Yeah right, the only "guarantee" is that they would continue to stall and the aligners would continue to not fit. So on 5/17, a FULL YEAR from when I started, I received half of my money back. My teeth look no better and I am out over $1000. Complete waste of time, stay far, far away from this joke of a company. They are clearly inexperienced and in my opinion, very shady. Other companies may charge more, but trust me you do not want to go through the frustration I have. Thanks for reading this, it's been therapeutic to put this company on blast. I truly hope it goes under so that no one else has to experience what I have.

Potential Buyers Should Reconsider Purchasing Aligners From Byte: Please read this honest review from a former consumer before investing in products from this company. Making an informed decision on Ortho/Dental care is essential and choosing professional treatment should be carefully considered. If you are contemplating aligners from Byte, look elsewhere, their product has resulted in poor and ineffective results among a large number of buyers. While Byte's marketing suggests successful results, the high rate of negative reviews and complaints from buyers with first hand experience suggests otherwise. I invested in Byte believing they were a safe and reputable business. I elected to pursue minor cosmetic dental treatment with the expectation that improvements would be made to my smile. I was encouraged by Byte's lifetime product guarantee and impressed by "proven results" shown in before-and-after images of satisfied Byte users. I previously considered treatment but never prioritized it since I was generally happy with my teeth. After weeks of gathering information and comparing product lines, I finally dedicated to buying into Byte's program and felt confident about choosing their practice. I contacted Byte and received an overview of their protocol and salient information as well as instruction on how to proceed. I opted for the nighttime set of aligner treatment and paid the additional fee. I inquired about insurance despite being under the impression that I did not meet the eligibility for coverage considering my adjustments were optional and not a medical necessity. I was told by the Byte CSR that a portion may be reimbursed and directed to complete the form for submission. Customer service was initially terrific, especially during the financial options portion of the Getting Started phase. I paid for treatment in full and felt validated after assurance that treatment would be quick, seamless and worthwhile. I immediately received the impression kit and subsequent aligners shortly thereafter. Customer service communicated openly and frequently providing assistance to begin the process. I motivated to reach the end goal and eager for the final outcome. Around the 90 day mark, challenges began to arise: no visible change observed with upper or lower teeth and it was visibly noticeable that the aligners did not fit correctly or precisely on certain teeth. I continued with the precise treatment protocol, however, the further along I went no adjustments were made. I contacted Byte towards the end of treatment to ask about the lack of progress as it was evident that my teeth had not moved and looked identical to day one. I was told that was not atypical and some people require more time. Luckily, under the guarantee, I would be given a new impression kit to make modifications and get back on track. I plugged along for several more months wearing the aligners as instructed, way beyond the estimated end of treatment date. It had become clear that I was nowhere near finishing and had not benefited in any way. After completing the second round of treatment with the modified set of multiple aligners, still NO CHANGE. I contacted Byte numerous times via email and phone in order to trouble shoot the issue. No response. I stopped reaching out since it was obvious that Byte was uninterested in offering a solution or correction . I understand that people respond to treatment differently and there are no definitives or precise predictors of how teeth may realign or adjust. But absolutely zero change after one year? This process proved to be a huge failure and a total waste of time and money. The entire experience, with the exception of the first month where the intent was to get the sale, was a big let down and terrible disappointment. When an "eligible candidate" makes a commitment and investment, the expectation at bare minimum is that a certain level of consideration, courtesy and care are extended. The worst part, even more than my teeth not responding, was Byte's poor business practice and utter lack of response to my concern. It was not my intent to demand a refund as it was made clear at the beginning that was not an option. I had hoped to resolve the problem with perhaps a third set of aligners, or a conversation with the consulting dental provider, or even a statement that I was not an eligible candidate after all. I have since discovered though a myriad of forums, reviews, complaints and lawsuits that many other Byte buyers experienced similar problems and some even worse, with their teeth resulting in damage or compromised. I came to the conclusion that Byte prioritizes profit over product and is a company with no integrity. I regret my decision of choosing Byte and would warn anyone considering the purchase of dental devices from them to look elsewhere. Byte's online retail dental service promotes an ineffective and potentially unsafe product. Hindsight: seek a professionally trained and reputable orthodontist to correct your teeth. Why I thought it was reasonable to receive dental treatment without ever meeting a dentist or having my mouth assessed legitimately is beyond me. Spend the few extra hundred dollars for proper, ethical and guided care. Don't cut corners or seek the more affordable option, ortho care should be done well and by a board certified and credible orthodontist or specialty dentist. Although my personal circumstance with Byte was terrible, the take away was terrific. I learned a valuable lesson from my negative experience: research, inquire about company policy, read reviews from actual customers, due diligence in ensuring there is benefit, don't be swayed by marketing ad campaigns, and recognize that if it seems too good to be true, it won't be worthwhile. I chucked all the Byte junk plastic and accompanying merchandise into the garbage and then scheduled an in-person consult with a real orthodontist. I am four months in to a legitimate and expert dental treatment and making fantastic progress. Bye Bye Byte.

UPDATE: I have my root canal scheduled for tomorrow. I got them the documents they requested and I called to ask if they'd need ANY other information from before securing the documents they requested. Here's the email I received from Byte after patiently awaiting a response after originally requesting documents from the general dentist.

"Thanks for your patience while my team reviewed your letter and documents. Unfortunately, these will not suffice for a re-evaluation of our refund policy. What we need would be to a letter and x-ray from the endodontist (root canal specialist) you were referred to. This should be on the doctor's letterhead, signed, and dated.

Once received our clinical team will review your case and request and we will follow up accordingly." -Byte

A company projected to make $100 MILLION dollars in 2020 that has ruined my teeth don't want to give me a refund for $2000 during an unprecedented time, this is the biggest purchase I've made on something personally for myself and it has turned into an absolute nightmare.

Original Review

DO NOT USE THIS COMPANY! I wish someone had warned me. This is a long review so I will bullet point the overall issues first.
-They don't check in during treatment AT ALL!
-Some aligners did not fit
-Damage caused to teeth due to aligners
-Pain caused due to aligners
-Massive dental bills to treat damage
-BYTE giving me a hard time to refund my money
-Really hard to deal with all of this during Covid
-Video Review will be available on YT 11/2 (styledbytshante)

I know this company has good reviews, but PLEASE do extensive research. I was convinced by the reviews that this was a good choice for aligners. I was very, very wrong. Imagine simply wanting a better smile and ending up needing a root canal on one of your very front teeth, needing your wisdom teeth pulled and an uncomfortable bite due to the transverse relationship of your teeth.

The company seems amazing when you first contact them, you receive the impression kit quickly almost overnight. In the beginning you are assigned a representative that is in contact with you to answer questions you may have, but this person is only in close contact with you before you officially commit and purchase. At the time of purchase I was not asked for any doctor's note or dental records, or a physician's approval (keep this in mind for what happens later). Once I received the aligners I read every piece of instruction on the site and within the booklet (I purchased the night aligners, btw). During the the 3rd week I was having a tough time with the fit, I reached out to them to figure out what to do, I was told to cut the aligner to just fit the smile teeth. They were a bit delayed in getting back to me and also note no one ever reached out to me during the entire time to check on how I was doing with the aligners. I reached out to them once again during what should've been my last couple weeks but I could not fit week 8 (top) or 10 (bottom) aligners, which caused me to stay in week 7 and week 9 for 2 weeks. I sent an email to them with photos to which they never responded until I called them more than a week later. At this time I had finally gotten week 8 to fit however unbeknownst to me the pressure I thought was a normal part of the process was indeed not normal. I was experiencing an extreme amount of pain on my front left tooth, I had not worn the aligners for nearly a week at this point due to the pain. They still had not respond to my email, one morning i was in so much pain it felt like my gums were bleeding. I looked in the mirror and realized my tooth was GRAY! After breaking down in tears from both the pain and the shock I placed a call to BYTE, explaining the situation. Far too disappointed, emotional, and in pain I was simply looking for guidance at the time. A representative from the clinical team said to me , "I hate to be the bearer of bad news, but you may need a root canal." At this time I had not even thought about a round because I was just so concerned about my tooth and the pain. I was told to contact a local dentist and have my teeth examined.

Once I got off the phone with BYTE I ended up on the phone for 2.5 hours trying to secure a dental appointment with a dentist in my network taking new patients (as I had gotten new coverage earlier in the year). Due to Covid not many dentists within my network had appointments in the very near future, I was in too much pain to wait so I decided to go with a small (mom & pop) dental practice as they could get me in quickly. During my visit I was told I had suffered occlusal damage to tooth #9. The dentist pretty much scolded me for using online aligners and not being under the supervision of a physician. I was also informed that my bite was too complexed for such a simple correction and that the transverse relationship of my teeth were totally off and that my wisdom teeth would need to come out, the same wisdom teeth that were just fine a year ago (my left side top and bottom). I have been referred and scheduled with an endodontist to perform the root canal. I don't even know when I get to picket a crown, because this is my very front tooth I am extremely nervous about this.

I relayed all of this information to BYTE, I included the dentist I saw for the visit and the dentist that will be performing the root canal. I was very transparent and thorough in explaining the situation and how much this would be costing me and I most certainly deserve my money back. They responded to me requesting a letter from the dentist on the letterhead, and BYTE stated to me via email that to discontinue treatment, it must come from a dentist, but to start treatment I did not need a letter from a dentist (interesting). After requesting a letter from the dentist through his assistant 3 times, I was simply sent my patient summary, I called back and requested the letter again to which the dentist responded that he was very busy and that it was not his job and that its not very smart to get a medical treatment online, he then told his assistant to draft the letter and email it to me.

Once I received the letter, I immediately sent it to BYTE, to which they later responded to me and said that the letter needed to be signed, dated and a phone number needed to be included, a phone number was included. This is a mom and pop type dental office, they don't have fancy letterheads, the dentist does not even have a privatized email account its simply a gmail. The issue with this is both Covid, it is incredibly challenging to receive proper healthcare right now and the fact that there were no need for a physician's supervision to start the treatment and take my money but now there's a need when its time to return my money and discontinue treatment.

Also note the return of my funds does not make me whole, I did not start this process in need of a root canal, if and when I receive my refund it simply goes to fixing problems that I did not have before purchasing the BYTE treatment plan. To really make the right they should be refunding my money and paying the cost to fix the issues caused. That's the only way to be made whole. Meanwhile I have a dying tooth, an uncomfortable bite, constant pain, and $2149 that went to absolutely nothing. I've not even reached the point of ordering my aligners, what reason would I have to lie? Why would I continue with something causing me enough pain to cry everyday. It's just insult on top of injury.

I was misled about the insurance reimbursed for these aligners and was led to believe they were a covered service through BCBS. They are not covered. I reached out for aligners for my daughter. Part of the process is that a Byte rep will reach out to you to discuss insurance. I uploaded my insurance card and I go via the Byte portal and a rep emailed me back to outline my potential insurance coverage after they reached out to my BCBS insurance. I proceeded with my purchase only after being informed this is a covered service. Byte has medicated they would also act as a liaison of sorts to assist me with my insurance claims and would email me a claim form with everything I need in it so I can simply sign, print and mail to my insurance co. This sealed the deal for me and so I proceeded with my purchase. Insurance was an important part of this plan for my daughter because we knew she would need some cosmetic work done and would never have paid fully out of pocket when we have dental insurance for her. I never received the email from Byte with their "easy" claim form all ready to go for me. I sent several emails asking for help and really got a runaround so I eventually just downloaded a blank claims form and researched which codes to use for these aligners and did all my own paperwork. I mailed everything off to BCBS. I recently discovered after months of no response, that BCBS denied my claim because aligners like this, as sold by Byte are not only covered but have NEVER been covered by BCBS IL. I spoke to several reps even escalating it to a claims investigator and supervisor. I didn't understand how on Earth that could be true because a Byte rep called them on my behalf and emailed me my coverage. Surely the fact that these "types of at home aligners" would be the service purchased, would have come up when Byte discussed benefits with *** informed me that they were never told that Byte was calling to get benefit info for at-home aligners and had they disclosed that, they could have quickly told them there would be no coverage for me or any other client. I called Byte and explained all of this and a nice rep did his best to help in every way possible. In fact, he got on IM and messaged a supervisor to help me. Soon, I received and email back from Kandy telling me there were some "issues with BCBS denying claims" and while they didn't want to admit fault they wanted my experience to be a good one. They said they would reimburse me the difference that my coverage would have been which I found to be a very professional and acceptable resolution. In fact, I was so impressed that I made plans to purchase (out of pocket) a retainer from Byte for my daughter. I was told it would take 15 days on their end to process the refund. That time has long since passed *** so I sent a short email asking if they had an update and wishing Kandy a happy holiday. I heard back after the holiday and was given a short response stating that "the reimbursement is still being processed by accounting and sorry, but I don't have an exact date." That was it. I sent another email asking for more info but feel very strongly that I have been patient and afforded this company more than enough time to uphold their commitment as outlined in their email to me. I am happy with the product itself and don't have a problem paying for it...but I feel that I was misled into purchasing this product under the pretense that I could use insurance benefits. I further understand that Byte cannot "guarantee insurance benefits" but believe that they knowingly pursued me as a sale in spite of their knowledge that BCBS was denying these claims and have left me to navigate the fallout alone. I am convinced that I am a victim of fraudulent sales practices and am even further cemented in that belief by this recent runaround and failure to meet a promised resolution offered by their rep.

Byte's life guarantee is not a guarantee when it comes with conditions that traps you into paying more. They will "fine print" you to ***. Byte is a prime example of the parasitic nature of capitalism. I have time today so here is my story. I write with full regret for choosing Byte. It was 7/3 when I considered Byte treatment. Days leading up to the purchase, I was assigned a Byte rep *** by text that answered all of my questions. Average response time was anywhere from 3 minutes up to an hour. Received Byte impression kit. Received 4 separate emails from *** (Byte rep) following up on my impressions and assuring my aligners were being made. Appreciated that very much. Prompt and reassuring. Week 8. *** introduced himself as my assigned patient care advisor. Week 10. I took out all aligners from the box to see how many weeks I had left. I noticed that my top and bottom both had 3 aligners left. I emailed *** asking where the rest of my aligners were because I hadn't received any updates on my next steps. Someone named *** introduces herself as customer experience specialist stating that my treatment plan has 15 sets of aligners for upper teeth and 20 sets of aligners for lower teeth. I learned on this day, for the first time, why I received only 15 weeks for my upper. *In the same email, I wrote concerned about my two protruding teeth. *** assures me that all is fine and that at week 10, it is too early to problematize the protruding front teeth because all will get better. I'm left confused. At week 13. *** emails checking in so I asked when I'll receive the rest of my bottom aligners and concerns I shared with *** that my incisors are protruding out. No response from *** but *** assures me all is fine. To me, there was a clear misprint of the plastic aligner. At this point, my left tooth is protruding further than before. Someone named *** introduces herself saying that "I'm on track." In January, I reached out to start the refinement aligners for upper teeth as *** mentioned. Then, *** responded asking for photos of my teeth with aligners on. Below his email signature, it read to not throw away any aligners. I was confused. I threw all my previous aligners away because they were making my teeth more *** and causing severe medical conditions. *** along with *** (Byte management team) stated I must pay $900 for this new treatment. Their responses evidently regurgitate Byte's company policy and all of its "fine-print glory" verbatim. Out of the 8-9 different Byte reps that had connected with me from July until now never mentioned that this Life Guarantee is predicated on keeping all my previous sets NOR that the customer had to pay a new fee. When I asked for a claim form from their insurance team, *** claimed that this wasn't possible for this new treatment. I'm confused why suddenly Byte's company promises of providing claim forms from their insurance team experts now is suddenly subjective. It was 2/9 when *** last emailed stating the insurance team will follow up. It is 2/24 today. I emailed three times and called twice until I spoke with a rep over phone outlining this situation. I advise anyone considering or questioning Byte's supposedly delusional public acclaims about themselves. And by far the worst streamlining email communication - I spoke with ~7 Byte reps who lacked the context of my situation. Imagine going to a different dentist every trip... I am writing this as someone who fell under the trappings and hyperboles of their marketing schemes that serves and leaves us with no choice but to escalate the situation into a ComplaintsBoard.com report with further *** teeth and irreversible medical conditions. If you ever stumble on an incompetent company like Byte at the stage where they value revenue over customer-centering, I guess spaces like ComplaintsBoard.com is our power.

With a dentist letter of recommendation, I've requested a refund from Byte due to the aligners killing my front tooth #7. They refuse responsibility. I ordered invisible aligners on 5/21, and paid *** down payment toward the aligners on 6/9. I sent them pictures of my teeth from all angles with their smile stretcher as instructed, and I received my aligners from Byte on 7/6. I did as the company instructed and wore the aligners every day for a minimum of ten hours and used their whitening solution as well as "hyper byte," vibrating tool for ten min a day. My teeth were understandably sensitive for the first three to four weeks, then around week five my front teeth were extremely sensitive to ice cold drinks, especially tooth #7. I immediately stopped using the whitening foam thinking it might be the cause of my pain. With no luck in my efforts to figure out what was causing my discomfort; on August 23rd I noticed the tooth that was experiencing the most pain with cold drinks was starting to turn a brown/grey color. I emailed Byte the 24th with a picture of my tooth and told them I would be suspending the service and will need a refund due to this issue. I then bumped my tray back to the week prior (week six) as instructed by Byte. I already had a routine cleaning scheduled with my dentist for August 31st, I called the dentist The 24th in a panic, and was informed that my original cleaning date was the soonest I could get into see him. On the 31st no water was used during my cleaning due to the sensitivity of my front teeth. Dr. *** sent me home with instructions to begin again to whiten my teeth with what I had been given with Byte, and he gave me a special toothpaste and something to help with the sensitivity of my teeth. Meanwhile after my dentist appointment I informed Byte that I was too fearful to continue with the service and mentioned a refund a second time. I'm not about to risk losing more of my teeth! They informed me that they have a strict no refund policy and that I'd need a dentist letter of recommendation about why I can't continue the service with them. I went in for a followup with Dr. *** on 6/15 with no improvement, he tested my tooth to see if the nerve was still alive. After three attempts he told me it's "deader than a doornail," and will need a root canal and internal whitening on tooth #7. He then wrote up the letter of recommendation on 6/16 about the damage done to my tooth, and I sent them a copy of that letter on 9/17. They responded 9/18 that they would still not be granting a refund stating that I have no proof the death of my tooth was from the aligners, when I've not have any occurrence of trauma to my face or mouth otherwise! The aligners are the only thing that's changed in my oral hygiene and life over the last several months. Also it's very clear that my before treatment pictures show no discoloration whatsoever! I plan to pay out of pocket for my tooth to be fixed on 10/12. Also I began to see that if continued with Byte my teeth would have been made asymmetrical which is in direct violation to what they say they offer. "A smile that compliments your facial features." How does having asymmetrical teeth fit my face? I don't think anyone would want that on purpose, and this was not in agreement when I accepted the plan they offered with their 3D imaging they sent. Their view of what my teeth would look like after completion was not asymmetrical in appearance. I simply want my money back for a service that should, quite frankly, be illegal in my opinion! There are risks to this service and I was never informed about what those risks are! They lied to me about what I was going to be receiving as a result of their service, and they are dishonest for not taking responsibility for the clear damage they caused my tooth and refusing a refund! People need to be warned about companies like this!

I've repeatedly tried to resolve several serious issues w/ using *** alignment is off, severe teeth sensitivity and the aligners don't fit my mouth. Pls see below for a recap on my last email to *** The customer service is non existent. The do the bare minimum on replying via email - but never addressing your concerns, only to say that this is a custom order. I have sent them more that several emails - I have cracks in my previously PERFECT teeth, the aligners aren't fitting after I complained about them. (They don't even fit on my teeth) and I never experienced tooth sensitivity but now I do and it is excruciatingly painful. I need to actually go to an orthodontist for a proper ***. I am frustrated by the lack of response. I've asked repeatedly to speak with one of the so called "dentists" they advertise to no avail. I gave *** some times I was available for a call. She never responded, but sent this email"Hi *** Thank you for your follow up - I am sorry I missed your availability as my scheduling also got a bit hectic. Regardless, I will follow up via a call again on Monday. I do apologize that your *** treatment has gone differently than expected, even following the suggestion of our clinical team. However, per our guarantee, as we are a custom made medical treatment, once you have purchased this treatment we are not able to cancel or refund your order. With that in mind, your health is our number 1 priority. If there is any health related matter that will prohibit you in reaching your smile goals with *** we will need to have the reasons why you need to cease treatment outlined in a letter from your dentist on their official letterhead. As this is a medical service, you can only be released from our treatment under direct medical recommendation. You can attach this letter as a PDF or photo and once received we can re-evaluate our otherwise strict policy for you and your case. Best, *** C Straight teeth - Bright smile - Can't lose! Because, obviously my complaint is not a priority! The below email outlines an overview of just SOME of my interactions. I am happy to supply everything. I appreciate your help. ______________________ *** Let me give you the timeline of events, as I recently for 1 month went back to week 5 and 6, as I couldn't fit week7 into my mouth. AS OF TODAY, week seven STILL does not fit, EVEN AFTER I WENT BACK TWO WEEKS FOR A MONTH. This process is EXTREMELY FRUSTRATING. Can I get a call by someone who has authority instead of condescending emails? I am having a serious issue using your program and I resent that you have passed me off to an "escalation manager". Please. 10/9 - week 1 - no issue 11/27 - email re: midline. I sent an email because you are straightening my teeth and now the upper/lowers do not align properly. 11/29 - I try to put in week 7 AND THEY DO NOT FIT INTO MY MOUTH. SEE EMAIL CHAIN 12/1 - I finally get a response re: the aligners fit that they are looking into the matter 12/6 - I send an email request saying I haven't heard anything back, and Id like my money back. 12/8 - I get a response back FOCUSSING ON WHY YOU WONT RETURN MY MONEY Instead of addressing the issue 12/9 - I'm told to wear the aligners starting by going back to week 5 for 10 consecutive nights using the hyperbole for 20 min. WHICH I DO XX-X - XX/23 USE week 5 as described above 12/24/1 USE week 6 as described above 1/10 - go to change out my aligner to week 7 AND IT STILL DOESNT FIT PROPERLY. I CANNOT GET IT ON MY TEETH. At this point, I have fissures, sensitive teeth, the aligners do not fit AND you are changing my near perfect midline to be off center. Can I get a courtesy call to discuss? For your edification, I have never even had so much as a cavity, gum issues, nerve damage or root damage. Byte has messed up my teeth. I'd appreciate an ESCALATED telephone call. *** _______________________________ I'd like a complete refund this as it does not work and my teeth appear to be permanently damaged!

The " treatment " didn't work or fix my issue at all even after 3 different treatment plans and an entire year later. Oh *** where to start! I actually was so excited to try this company since it seemed legit with all the nice reviews. I submitted my order a week or two before christmas of last year 2019. Paid my treatment plan in full. I received my first set of aligners after a month or so in january. Mind you that they claim you see results within 3 months if you use their hyper byte device. Anyways, my first treatment was 13 upper aligners and 15 lower. Remind you that the reason I get them in the first place is to fix two upper Teeth that they were pushed back. I wore the aligners 24/7 taking them off only for eating or drinking. used the hyper device 5 minutes and sometimes more as recommended everyday.It came to aligner number 6 of the upper aligners when all the problem started. The aligner was not fitting at all, and I noticed that my teeth didn't really move at all. I contacted the company and they had me take impression kit again. I did so and sent them back my impressions. Mind you that I had to wait to hear from them, send me the impression kit, reship it back and wait for their lab to send me new plan, all of this with a none fitting aligner. After 3 weeks I hear from them with a new plan and new " orthodontist ". I was excited for it to work. Received my new aligners after a month of waiting (totalling around month and two week from the complaint day), aligners seemed to fit perfectly, this time i got 9 upper and 14 lower aligners. Again wore them 24/7 using the hyper byte everynight. half way through the treatment and noticed no movement whatsoever in my teeth. I called support and they advised to just keep going through the treatment and trust the process. I finished all 9 upper aligners with no results at all. I contacted the company again with my complaints, this time they didn't send me a new impression kit but rather they had me fill a survey online and attach pictures of my teeth explaining my concern. I did so and after 10 days I hear back from them with yet another new plan, this is the third plan with no results but waste of time. Again, had to wait for the lab and shipping which almost took a month and a half during the Pandemic. received my alingers finally, same fit as the previous one, this time i received 11 upper aligners ONLY. Again, 24/7 with the hyper device everyday. Half way through the treatment yet again no results and literally my teeth were the same before i started the entire journey. I finished all 11 aligners with no results at all. I had a dental appointment 3 weeks ago, explained to my dentists what happened and why I wasn't seeing any results, he asked me to show him the aligners and their pdf plan. And that's when it hit me, he said this entire time, a year later, all were they doing is pushing two teeth against each other, literally. It makes sense why they weren't moving because there was no space for them to move. He explained the " Orthodontist " should've known that there was no way for my teeth to move unless I take out my wisdom teeth and free space for my teeth to move (which they knew that i still have my wisdom teeth). The extreme pressure that was put on my teeth against each other could've literally ruined them entirely and caused them to loosen up and fall. So basically, either their orthodontist isn't trained enough to know basic teeth movement or they just approve everybody on their quiz so they can take your money. I contacted the Company about this and asked for a full refund, haven't heard back from them at all. I'm kindly asking for my money back, since it was just a waste of time for an entire year, and could've resulted in worst outcomes had I not stopped the treatment. I recommend everyone to do their homework and ask your dentist/orthodontist before starting any kind of remote teeth straightening aligners. It's absolutely not worth the time and losing your teeth. Get them professionally done under real supervisions.

This company'y product has caused me permanent damage to my teeth. I've submitted the documents that were requested for a refund. Purchase Date - 5/11 Impression Kit Order #XXXXX Purchase Date #2 - At-Night Aligners Order #XXXXXX Problem Date 1- 7/28 Aligners don't fit Problem Date 2- 10/14 Aligners don't fit (again) Problem Date 3- 10/27 Severe Pain and Gray Tooth Payment #1 - *** 5/11 Payment #2 - *** 6/13 Payment Method - Visa Debit Reps - (latest - earliest) ***, *** I was approved as a candidate by Byte once the impression kit was reviewed 6/8, Byte did NOT require that I be under the care of a dentist. I received the aligners the week of 6/29, by the the 3rd week I was having a tough time with the fit, I reached out to them to figure out what to do, I was told to cut the aligner to just fit the smile teeth. They were a bit delayed in getting back to me and also note no one ever reached out to me during the entire time to check on how I was doing with the aligners. I reached out to them once again (10/14) during what should've been my last couple weeks but I could not fit week 8 (top) or 10 (bottom) aligners, which caused me to stay in week 7 and week 9 for 2 weeks. I sent an email to them with photos to which they never responded until I called them more than a week later(10/27). At this time I had finally gotten week 8 to fit however unbeknownst to me the pressure I thought was a normal part of the process was indeed not normal. I was experiencing an extreme amount of pain on my front left tooth, I had not worn the aligners for nearly a week at this point due to the pain. They still had not responded to my email, the morning of 10/27 I was in so much pain it felt like my gums were bleeding. I looked in the mirror and realized my tooth was GRAY! After breaking down in tears from both the pain and the shock I placed a call to BYTE, explaining the situation. Far too disappointed, emotional, and in pain I was simply looking for guidance at the time. A representative from the clinical team (***) said to me , "I hate to be the bearer of bad news, but you may need a root canal." At this time I had not even thought about a refund because I was just so concerned about my tooth and the pain. I was told to contact a local dentist and have my teeth examined. I immediately was on the phone for 2.5 hours trying to secure a dental appointment with a dentist in my network taking new patients. Due to Covid not many dentists within my network had appointments in the very near future, I was in too much pain to wait so I decided to go with a small (mom & pop) dental practice as they could get me in quickly. During my visit I was told I had suffered occlusal trauma to tooth #9. The dentist scolded me for using online aligners and not being under the supervision of a physician which was NOT required by Byte. I was also informed that my bite was too complexed for such a simple correction and that the transverse relationship of my teeth were totally off and that my wisdom teeth would need to come out please note that the purpose of the impression kit as I understood was to insure that I was a candidate according to the dentist I was not. I have been referred and scheduled with an endodontist to perform the root canal 11/13. I relayed all of this information to BYTE, I included the dentist I saw for the visit and the dentist that will be performing the root canal. I was very transparent and thorough in explaining the situation and how much this would cost. I've since submitted the requested letter from the dentist, my patient notes, the referral, photos of my X-Rays, and a photo of the discoloration of my tooth. I asked twice if there was anything else that would be needed, I was explicitly told 'NO' via a phone call the evening of 11/2. As of 11/12 they are now requesting a letter and X-Rays from the endodontist. I fear that Byte has no intention of issuing a refund, there is PERMANENT damage to my teeth.

I had multiple problems that were never resolved and 3 different dentists warned I had to stop my treatment or risk losing my teeth. I was interested in at home aligners due to the global pandemic and to save money compared to traditional orthodontics. I found Byte and signed up and was immediately met with lots of frequent communication to answer my questions. I was led to believe an Orthodontist would be discussing my treatment plan with me. I purchased All-Day Aligners from Byte on 10/31 for $*** and received them on 11/17. I received an 11-week treatment plan. I wore Week 1's aligners without incident. Problems began on Week 2 when I started noticing a gap between the bottom of some of my upper teeth and the aligner. Because of it the aligners would move when I would bite together. I inquired with Support via email and was asked to submit photographs and recommended to use my HyperByte for multiple 5-minute cycles. I submitted photographs and explained I was already using HyperByte for multiple 5-minute sessions. I advised when I did the impressions the trays were large for my mouth and it was difficult to keep them in place firmly the whole time and I was concerned my impression wasn't correct and possibly the reason my aligners weren't fitting correctly in the first place. On 11/30 I was told the Clinical Team needed to investigate and I was told to fill out their form online and re-submit the same pictures that I already sent to Support and take new pictures and answer the questions online. I was advised to stay in my 'best fitting' aligners which I did. While waiting for a response as the problem got worse, I submitted further photographs and a video to show the worsening problem to Support, they advised me it would be passed along to the Clinical Team. On 12/7 I was told I would be sent a new impression kit. I was told to stay in my 'best fitting' aligners until my new aligners could be made, at this point the aligners I had been staying in were no longer fitting well so I tried to wear the next aligners that could fit decently. I was advised it would take 4-5 weeks to manufacture the new aligners once the impressions were received. On 12/10 I received the impression kit, again I had a problem making the impression because the trays were too large. My concern I relayed previously that the trays were too big was not understood by Byte. At this point I was very upset and attempted multiple times to speak to someone by phone to no avail. I received a response from Support that I could schedule a video call online, I went to do so and found the first available date was in mid-January. I felt like many of the responses were canned, copy-and-paste responses that completely disregarded the level of concern I was expressing and how much of a growing problem I was experiencing. Before signing up I was led to believe an Orthodontist would go over my plan but that never happened, I only was told to look at my 3D model online to see what my plan was. I asked Support if the Orthodontist could re-review my entire plan because of the problems happening. I was told there are limitations to what they can do in teledentisty, and that the Orthodontist couldn't go over my plan with me or change anything agreed upon. I was told by Support that smaller trays are available to deal with the problem I was having making my impressions. I was told on 12/11 my account was updated to reflect I needed smaller impression trays and yet another new impression kit would be shipped. I submitted another lengthy email explaining my saga thus far and asked if someone could contact me directly my phone to go over my unhappiness with my lack of progress on the plan. I was told on 12/14 my new impression kit had shipped. On 12/17 after inquiring about the status of my impression kit I was told my impression kit was already delivered on 12/10. Meaning my request for a new impression kit with smaller impression trays was not at all understood. On 12/17 I received a call from a Byte repre

Byte urged me to pay for retainers 1st thing. Then, they decided I wasn't a candidate. Now, they owe me over *** & the acct off my credit report! I decided to see if I was a candidate for Byte retainers to straighten out just a few of my teeth that have moved since my braces were taken off. I ordered the impression kit on September 3rd. I received the kit, took the impressions, and mailed them back on Sept 10th. On Sept 16th, I received a text from *** She stated that my impression kit had been received and they would be sending my treatment plan over. She also asked how I would be paying for it. I asked her how much it would be and then I would decide. On Sept 17th, I was texted a link to my treatment plan. It was a 3d model of my teeth that showed me the before/after treatment. Since my birthday was the next day, I had family in town and didn't have a chance to look at it when it was sent that day. I received another text from them on September 18th asking what I thought of my plan. I let them know that I thought the plan looked great and that I would probably do the Affirm financing so that I could put the plan in my FSA medical plan at my work and pay it off in January. She responded and asked if I wanted her to send over the link for Affirm. I said yes. She sent the link with a comment to let her know once I completed the form so that she could request them sooner for me. I set it up immediately which means...this is an account on my credit report! The original balance was *** They gave me a credit of *** since I couldn't use my insurance for this, bringing the balance to *** I have already made a payment (so it wouldn't be late and ding my credit) of *** There is still a balance of *** showing on my credit report. The next payment is due on November 21st so this needs to be fixed before the next payment is due. After letting her know that I had set it up on that same day (September 18th), she responded telling me to get the picture of my teeth uploaded asap. I did that later that evening and texted back that I had taken the pictures. I emailed them on Sept 29th asking when progress would be made or communication about the status of my retainers. I sent another email on October 1st since I didn't hear back from anyone. I didn't hear back from them until October 2nd asking me to get a deep clean at my dentist. I get my teeth cleaned every 6 months so I let them know that. They asked for my dentist's info so that they could reach her and I gave it to them that same day, including her email address. On Oct 7th, I asked again for an update. *** ( I believe is his name) called me later that day. I was in a meeting at work so I texted him early that morning asking him to call me or text me back at any time that day. I never received a call or text. I texted again on October 9th asking for an update. I followed that up with an email on October 11th early morning. I finally received a response to that text and email later on October 11th stating they had requested the papers from the dentist and would have an answer for me on Oct 12th. I received a text on Oct 12 stating they were just waiting on my dentist. I asked when they sent her the papers. He said he would find out. I then get a call stating that they weren't sent after all that he would do it immediately. I then get a text that it's *** day and it would be the next day. I then get a text on Oct 14th stating that they can't reach my dentist on either line. I called my dentist right then myself and miraculously got right through. My dentist told me she hadn't received anything! I was assured that they would get it right over to her. I didn't hear anything back again so I sent a text on Oct 15th asking for an update. I then receive an email letting me know that I'm not a candidate for the Byte retainers! I've already paid for them! I received a call and was assured that I would receive a refund and this would be cleared from my credit report. I've emailed on Oct 15, 21 and today asking for my refund and acct cleared. No response.

Poor product quality and service has led to painful teeth disfigurement. I need at least a full refund if not damages to cover cost of ortho to fix. I began my Byte treatment in early October . Within the first week, I noticed a black triangle forming in between my two front teeth. I contacted their support team immediately and was met with a cookie cutter reply by *** to not worry, everything will be ok. I disagreed and inquired for more help. After 10 weeks of continuing my treatment I still could not coax a satisfactory solution to my concern. Finally, Byte agreed this was their mistake and provided a modified treatment plan. After waiting six weeks for my new "refinement" aligners I noticed immediately that these new aligners were different. They were much thicker (very uncomfortable) and shorter (did not cover all my molars for proper anchoring) than my original aligners. They were labeled as made in different countries which clearly supported my theory that they were not manufactured the same way, as Byte assured me they were. This was objectively false. They also fit poorly - when I sneezed, they would dislodge. Further, I noticed that Byte's digital CAD of my new treatment plan showed an alignment of my uppers and lowers that was extremely different than my actual bite alignment. This oversight was causing a severe underbite in my teeth not anticipated by the treatment plan. Instead of my molars touching when biting down, my front teeth did (and still do). This causes immense pain while eating. After countless emails and phone calls to Byte support, I finally forced a phone call with Byte's top Dentist, ***. Although *** was very kind and professional, I felt like I was getting the run around. He did not directly address my above concerns and told me to stop wearing my aligners for a few days so that my bite could "adjust back to normal." What? So, *** is telling me that my underbite will go away and shift out of treatment alignment by not wearing my aligners? So then what's next? Put them back on and have them move back to the poor alignment? I did not understand the purpose or goal of this strategy. I told him so. Being unsatisfied with this strategy I decided to steer the conversation toward my concerns about the product quality itself. I explained, like above, how the original aligners and refinement aligners were different. He assured me that they were the same, manufactured the same way, and all Byte manufacturing processes are FDA approved. He blamed the difference I was perceiving on a poor impression quality from me. Blaming the customer. Being a product development professional myself, I can assure everyone, stating that these two aligners are the same, and manufactured the same way, is unequivocally false. I grew frustrated with *** unwillingness to address my issues with a satisfactory remediation strategy. I believe Byte has a glaring flaw in their impression kit procedure. It involves taking separate puddy impressions of your uppers and lowers. This process has no way of determining the axis of bite rotation nor relative alignment of how uppers and lowers meet during bite. So, the only way they can align the 3D scans of your separate uppers and lowers is to make an educated guess as to how they probably align. This is the core of my issue which has led to my painful underbite. They thought my lowers aligned further back in my mouth than they did. I stated this to *** who ignored it and talked about something else. Throughout this frustrating and painful process, I've held out hope that Byte could make this right and fix my teeth. After my phone call with Byte's top dentist, ***, I have no confidence they have the ability or desire to fix my teeth. The only remedy for me at this point is to demand a full refund and seek an orthodontist to fix this mess that Byte created. In addition to a refund I'm also considering seeking damages from Byte to help cover the cost of an orthodontist. Byte sold me on great results and great customer service. They provided neither.

I have been trying to get treatment refinement aligners for over 12 weeks. I have contacted customer support multiple times and have had no results. I started my original treatment plan on March 23 and was scheduled to finish my 7-week treatment plan on May 11. At the end of April, I noticed that my week 6 aligners did not fit properly. I contacted customer service about this issue on April 29. I was contacted by *** and sent her photos of my smile/bite in my week 5 and week 6 aligners. I was instructed to wear my week 5 aligners for another week, increase my HyperByte use, and to follow-up in a week. I did all of these as instructed. I emailed *** after one week with my progress and received no response and was left unsure of what to do with my treatment plan. I sent another email to customer service on May 9 explaining my situation. I was asked to send in new photos and complete the Clinician Survey. I was sent a new impression kit, which I received on May 18. I completed the impressions that same day and mailed them back to Byte on May 18. I waited patiently for a notification that my new treatment plan was ready, but never received an email or any other communication letting me know that my plan was ready to review. On June 2 I randomly checked my online portal to see if the plan had been uploaded by chance. I saw that a plan had been uploaded and that the starting stage looked very inaccurate to my current smile at the time and that the final result was not similar to my original plan's end goal. I called the customer service line on June 2 and spoke with someone about this issue. She told me she would follow-up with me after speaking with the lab. Once again, I received no response. On June 5 I emailed customer service again about this issue and sent new photos of my bite to Tia. Tia decided to send me another impression kit to complete. She also said that she halted the production of the aligners that were being made until I sent back this impression kit and the impressions were evaluated. I received the impression kit on June 10 and mailed the impressions back on June 11. On June 15, I received an email notification that the aligners that Tia said would be halted were shipped to me. I called customer service on June 16 and spoke with Joe to attempt to sort out this issue. Joe emailed me a follow-up to our phone discussion and said he placed a rush order on the manufacturing time and shipping for this new set of aligners. On June 23 Joe emailed me saying that my aligners were being manufactured and that they would be delivered within 3-4 weeks. It has been over 4 weeks and I have not received my aligners or any shipping information. I spoke with *** on July 21, who spoke with the lab and informed me that my aligners would be shipped by the end of the business week and that I would receive the aligners the following week. However, by today, Friday July 24th, I had still not received any shipping information. I called customer service again and spoke with *** about the status of my aligners being shipped. She said she would investigate and get back to me. After more than 3.5 hours of not receiving an updated status, I called customer service yet again. I was placed on hold for 15 minutes before being transferred back to speak with ***, who told me that there had been a "miscommunication" and that my aligners were just sent to manufacturing with a rush on the order. *** said that I could expect to receive my aligners in about 3 more weeks. This additional 3 weeks means that I will have been trying to get my treatment plan adjusted now for over 15 weeks, which is absolutely ridiculous. I asked *** to speak with a manager to discuss my frustration and was told that there were no managers available to speak to but that I could wait until Monday to receive an email from a manager. I have been extremely disappointed with how difficult this situation has been and the lack of solutions from customer service.

Reimbursement team has yet to provide an answer to my request to call insurance company to add provider to their database so my claim can be processed I have been working with a Byte reimbursement specialist since 05/28. Up until recently, the reimbursement specialist has been very helpful in trying to get to the bottom of why my dental insurance company is attempting to deny my claim for reimbursement although they are not able to process the claim in their system. After multiple calls to my insurance company, I finally discovered that the reason they are unable to process the claim using the information provided on the claim form is because the treating dentist is not yet setup in the insurance company's provider database. I called and left a voicemail for the reimbursement specialist on 09/15 at 3:15 pm (central) letting her know what the insurance company told me, which was that Byte or the treating dentist needs to call the insurance company and submit a request to be added to their provider database. I was told that once this was done, my insurance company would finally be able to process my claim and either approve or deny it, and if denied, then I would be able to submit a formal appeal in the hopes of getting reimbursed approximately *** Below, I have outlined the email conversations subsequent to my phone call/voicemail on 9/15: 9/18 - Received email response from reimbursement specialist stating she notified her supervisor of the request, that she was "currently awaiting confirmation on if we can proceed in their recommended manner", and hoped "to receive confirmation in the following 3 to 5 business days on how to proceed." 9/25 - I followed up with the reimbursement specialist via email. 9/25 - Received email response from reimbursement specialist stating "I have notified my supervisor, the Head of Reimbursement *** to confirm how we can proceed in staying in accordance with our guidelines however acknowledging your insurance carrier's policy on what is required to key in a claim. I am still awaiting confirmation from him and do apologize for the delay in this matter. I do hope to provide a path in proceeding by or before next week." 10/1 - I followed up with the reimbursement specialist via email. 10/2 - Received email response from reimbursement specialist stating "Unfortunately I am without an update from our Head of Reimbursement *** regarding how we can appropriately proceed in regards to your claim's processing. I will follow up with my supervisor again today to see if they can provide an update as soon as possible, and do sincerely apologize for the continued delay here." 10/2 - I replied stating "As you know, I have been dealing with this since the beginning of May (going on 5 months now) and know that once the insurance company can actually process the claim, the appeal will be a lengthy process as well. Therefore, considering my most recent request was submitted well over 2 weeks ago and all that needs to be done is make a call to the insurance company, I kindly ask that you escalate and expedite this matter. I expect a response from you or your superior by end of day Monday 10/5, otherwise I will be submitting a ComplaintsBoard.com complaint." 10/8 - Received response from a different person on the reimbursement team stating "I'm sorry I don't have an answer for you yet. I hope to have an update for you shortly." 10/8 - I replied stating "To be clear, can you reiterate what you do not have an answer about? I am not understanding why it is so difficult for Byte or the dentist to call BCBS and request to be added to their list of providers so the dentist's NPI and License number are searchable in their database. Also, rather than state you will have an answer "shortly", can you please provide a timeline for your expected response?" (NOTE: I can provide copies of the email conversations outlined above, if needed for documentation purposes). After sending my last reply this morning, I decided to file this ComplaintsBoard.com complaint to see if it would help in getting any sort of answer from Byte.

I purchased and submitted an impression kit after receiving the aligners they did not fit and I have been in contact with them since august unresolved I started the process with byte back on July 6 of 2020 (order #XXXXXX). I submitted the impression kit within a week of receiving it. I purchased the aligner trays and paid in full with my care credit card on July 23 (payment confirmation # XXXXXX from care credit). I received the trays on August 11 and immediately tried to contact Byte via phone with no response. I attempted to email the company explaining that the aligners did not fit and asked what I should do. I got a response back from *** saying that I needed to submit images which I had done so immediately. Once i received a response back, the Byte team recommended that I cut the aligners down as much as I needed to. I responded back to byte letting them know that i had to cut the aligners down so much that they only covered the front few teeth and that I did not feel comfortable going forward since the second set of aligners was misshapen as well and the aligners did not even fit fully on my teeth even after the adjustments. I was offered a free bottle of whitener for my troubles but I still did not get a solution to my initial concerns. I responded back to them that I would like a full refund for the product since they did not offer me to have impressions redone and new trays sent. I received a phone call from a private number which I did not answer and a voicemail saying that this was Ashley from the Byte team and I need to contact her ASAP, but not leave a call back number and then stated she would contact me via email. I then received an email from *** name not provided) saying that they could not process a refund because there policy states that they cannot and that they could not have me return the trays. I responded back saying that I understand I can not send the trays back because of sanitary reasons, but did not understand why they could not refund my money back to me. In the mean time I had a dental appointment and had my dentist look at the aligners and he said he did not recommend i continue with the treatment either because they do not fit correctly on my teeth even with the adjustments (there are gaps between the bottom edge of my teeth and the actual aligner itself). I let Byte know of this and they wanted me to get a letter from my dentist. I contacted my dentist and unfortunately my dentist does not want to get involved with this matter. Byte is now saying that I signed paperwork saying i agreed to not being refunded. I asked them numerous times to provide me with this documentation as I was going to contact my lawyer and the ComplaintsBoard.com and they have failed to comply with my request. A person now by the name of *** (last name not provided) contacted me today 9/28 saying that I needed to provide a letter from my dentist saying treatment is not recommended and attached copies of consent forms that were generic and not signed by anyone. I responded back that my dentist did not want to get involved and would not provide a letter regardless of if any legal action would be taken by the company or myself and i again asked for her to send me copies of the documentation that i physically signed either with pen and paper or electronically and I have not received an email back yet. I also stated that I was going to provide this documentation to my lawyer and the ComplaintsBoard.com. I have not yet reached out to a lawyer in regards to this matter because I was waiting to see if the company would be willing to refund me money in the amount of *** which was paid in full with my carecredit credit card for the aligners tray sets. I have been dealing with this since back in August and have not been given a solution to the initial problem. I have not been able to try the treatment plan and at this point I do not want to. Byte has a guarantee that they will provide care for life as long as all treatment is followed properly and I have not been able to even begin treatment. They have not tried to help me in any way.

Aligner treatment causes significant gum irritation issues that local dentists identified as issues with the aligner treatment and plan. Within only a few weeks of treatment, I experienced severe gum inflammation that was never an issue I had before. I was told by Byte over and over again that it was something I was doing - that I wasn't being hygienic enough, that I just needed to give the aligners a shot because that's "what happens with aligner treatment". Feel free to look up gum inflammation with Invisalign and see that it is cause for concern and you are directed to immediately return to your orthodontist. Although there are teledentistry appointments, they are with dental hygienists. It is impossible to speak to an orthodontist, including your prescribing orthodontist. The highest level of physician you can reach is a singular dentist who I couldn't even get the licensing number for or even their last name. It's hard to even trust that the people on the other line are even truly licensed professionals as there's no way to verify anyone. I have been given unhelpful guidance from their team or generic guidance because they were unable to identify the issues I had and weren't able to offer any solutions despite me participating in their teledentistry. I attempted to work with Byte over weeks in good faith hoping that we could come to a resolution that would allow me to continue treatment with my oral health and safety in mind. Despite countless "maybe solutions" that never worked, I went to three local dentists who were unable to pinpoint any actions I was doing to cause the gum inflammation. The only consensus was that the aligners were causing this new and serious issue. I have completed 15 different actions and measures in response and respect of their team's opinions to try to rectify the issue. Those actions are detailed in my attachment that has my full statement. These actions were in the hopes that it was something that I was doing, or a temporary issue that needed a simple solution like they suggested, to no improvement. There was no improvement because the source was the aligners. After a phone call with their only dentist, she had decided that I should discontinue treatment. Although she said that "gum inflammation was normal" and a "sign of healthy gums" (what? How irresponsible and incorrect to suggest), she suggested that I discontinue for an unforeseeable amount of time in the hopes of getting cleared to restart treatment again from the beginning. I was given no timeframe other than they would "check back" in 2 weeks to see if I could start again. However, even if I could, if the aligners were the cause, I would have to discontinue again when the problems came back. At this point, I reached out to Byte in the hopes of a refund as I was told from their team that I should not be using their aligners and would not get use out of the 15 additional weeks that I had paid for and were unused or not manufactured. I was told that I would be referred to a person from management when given this complaint but instead was sneakily given another customer service representative who was unwilling to help or come to any resolution. I was told again that the issues I had were my own fault and that I "could be cleared" so they refused to offer a refund stating their no refund policy (which is interesting alongside their lifetime and happiness guarantees). It is also important to mention that while they have a no refund policy, they are perfectly fine with creating aligners over and over again for continual refinements their site assures is normal to have. If the cost of production was an issue, than this shouldn't be the case. I am seeking a refund for my aligners as I am unable to use them. Although I respect that they are personalized products, even their competitors - namely Smile Direct Club - are able to identify their own faults and provide refunds accordingly. I have demonstrated extraordinary cooperation to help them meet the promises that they made about the product and their customer experience, however they were unable to meet their promises.

Byte have been relentlessly pursuing my unwell partner to sell them an aligner, even after she asked them to stop messaging, until she gave in. My partner has a severe mental health issue that impairs her judgement and has caused repeated hospitalisations. She is a very vulnerable person. Shortly after leaving a mental hospital, and whilst still under heavy medication, Byte's salespeople relentlessly contacted her with time limited offers, even after she asked them to stop contacting her. They carried on until they caught her yesterday at a vulnerable moment and she gave in and spent close to *** of her meager savings on a set of aligners. She is current unable to meet her outgoings, claiming food stamps, and with medical debts in excess of many tens of thousands of pounds and struggling to keep a roof over her head. In the course of getting the sale they systematically and cynically undermined her confidence in her appearance. They implied there was a problem with her teeth even though there is nothing wrong with them. They did this whilst adopting an overly familiar tone and constantly crossed the boundaries of what was acceptable. At a critical time in her recovery from her illness, when my partner mentioned to the sales person that I thought it was a bad idea (because she needed to have a proper checkup and scan and see an orthordondist as stated as required in Byte's own contract) in a conversation with my partner the sales person compared me her own abusive former partner, and suggested that I did not want my partner to better herself. This was a disgusting and outrageous comment said to my partner when she was in a state of illness, that caused a breakdown in trust between us, and came at a critical time in her recovery when we were struggling to avoid her returning to hospital. Throughout the process she has not seen a single dental professional in person. There has not been any scans taken to see bone and tissue condition. Any dentist that looked in the patient's mouth would realize in several seconds that there was some neglect and need for dental work before any type of orthordontics were applied. They proposed a set of aligners that anyone with basic dentistry skills can see is going to cause a massive bite problem due to a huge shift forward in the bottom row of teeth. When I spoke to their sales team they stated that even if someone with perfect teeth came to them, they will create and sell a program for them (I have a recording of this conversation). They are not maintaining a duty of care or even considering dental health. They just want to make money with high pressure selling. They also took impressions without any requirement for the teeth to be cleaned. The patient has not has their teeth actually looked at by a dental professional for years. They are creating a program without any knowledge of gum health, or bone condition, or peridontal pockets or decay. Knowing the patient, it is my belief that the treatment will cause plaque build up to be pushed under the gumline and cause future periodontal problems, and that is just for starters. I consider Byte's selling technique to be predatory, manipulative, the opposite of empowering. They imply the patient has a cosmetic problem, making think they need to fix something to be acceptable. They offer a shoehorning solution with no interest in dental health. They have personally slighted me by implying my genuine concern is comparable with abuse, they have tried to break the bond of trust between me and my partner in order to make a few bucks, and they have hounded my beautiful vulnerable and unwell partner until she felt obliged to give in to an invasive grooming based selling technique. I am struggling to support my partner's health having been separated by the current world situation. All of our plans together are on hold. Meanwhile these disgusting pseudo-dentists have preyed upon a vulnerable person just so they can get a few grand out of people. I am absolutely staggered that they are so highly rated by the ComplaintsBoard.com, and I hope they will hold these people to account.

This company falsely misleads, and threatened to put my account on hold, on sets already paid for, until I paid $900 additionally to what I paid. I ordered the night treatment, order #*** and paid $*** upfront for it on my credit card. They are so pushy to get payment from you. I was harassed from 10/2 to 10/14 for payment. 10 weeks they pushed to purchase these after my initial inquiry about them.. PAID IN FULL BEFORE I EVEN GOT THEMo. payment plan, no billing after that. My treatment included 15 sets of aligners and apparently once I finished those, they had 10 more for the bottom. I reached out to my adviser An 2/6 by text, with zero response back to see what I needed to do to move forward with the treatment I already paid for, and find out how to get additional sets for my top, because my teeth are definitely not straight from the treatment I paid for. I sent an email then to byte, on February 9th asking where my bottom sets were. And had to go back and forth for the next week with byte until I got an email back saying my satisfaction guarantee is void (yes I don't have every single aligners because it was 100% not clear to keep something disgusting that you've had in your mouth laying around, and for what? You won't need them again if you've moved forward.) I was told this is listed in their terms of service on their website. Never one spoken about with anyone from customer service, not listen on the disposable packaging, not on the box nowhere. I received an email on 2/16 saying since I don't have aligners that properly fit my teeth now(yes I do!), and they are canceling my whole treatment plan and are putting my account on hold (including the last 10 sets paid in full already) until I pay them $900 dollars. Which they slapped me in the face more by saying that's their discounted price! I was shocked, especially since I do have some of my aligners from 9 on including number 15 that I'm on currently. They kept saying because I don't have retainers that fit best, which I do, and are my current ones..so I'm not sure how you can say I dont! I have already demanded the last 10 sets that have been paid for that they want to hold hostage for ransom. And my treatment is clearly not complete on my top teeth either. I believe what they do is people expect their teeth to be straight, so the company will not send all aligners to you so you need more intentionally. And they hope people miss that in their website (which who wouldnt) so they can con people out of an additional $900 to move forward with their treatment. Customer service is absolutely disgusting from byte, a lot of very insincere apologies from *** and the threat of suspending my account for ransom as their only option for me. When I questioned all of this, he couldn't even give me a straight answer as to what the problem is since I still have aligners that properly fit. He would put me on hold not actually looking for resolution or to help, and claimed there is no manager present to speak to customers.You have the whole treatment plan of mine already, but want to say I owe you $900 more to reprint previous aligners I would never think to have needed later since that certainly isn't made clear, and tell me that's your discounted fee besides. The email was scripted by *** already and immediately sent out, which goes to show that you do this to a lot of people. For something so expensive, and how difficult times are right now, you would think you'd at least have decent customer service. I have still not heard from a manager as requested. I literally have to have multiple organs removed in 2 weeks, so I can be at my wedding in October and hopefully be healthy. I did this as something that could actually make me feel better about myself for my wedding after struggling to even live to make it. This has turned into an absolute nightmare. And I definitely missed a lot of red flags thinking back with how pushy they are to take your money before you even do anything else. Even before they are ordered. I'm disgusted and if I don't get the proper help that I deserve, I will be taking this case higher.

For the past 4 months, Byte continues to give false or insufficient information to my insurance provider causing my claim to be repeatedly denied. I have been going through the insurance reimbursement process with Byte for 5 months. After speaking with 3-4 different employees on their reimbursement team (and over 10 other customer service representatives) and dealing with constant miscommunications between their staff and my insurer, there is still no end to this painstaking process in sight. It started after I began going through the process of getting invisible aligners at the beginning of May. They were quick to deliver the actual product (relatively, considering the pandemic) which arrived towards the beginning of June, but still provided no information regarding how my insurance provider could be looped in after assuring me that they took my specific provider. I took the hit on the deposit as well as the first couple payments and waited on my claim information to come. During this time, I called Byte multiple times (as well as emailed my assigned Byte care representative about it) and was assured that the claim information would be sent to me "soon." After a month, I reached out and demanded my claim from the reimbursement team which they finally sent over to me on 7.10.20. I submitted the claim to my insurer the next day. My insurer reached back out to me stating that there was insufficient information on the form and I would need to get the information from Byte, thus beginning my 4 month (and counting) long venture. I requested this information and Byte stated that "because a team of dentists work on this there is no one dentist responsible for the aligners" and they said that they would make contact with my insurer on my behalf. I emailed Byte on 10.17.20 and got a response the next day from a representative who stated that she spoke with my insurer's executive team and that I would need to resubmit my claim with an itemized receipt. After this was unsuccessful, the Byte representative stated we could set up a call between Byte and my insurer. I had a family member fall ill and could not make up the call, but when I tried to set up another call Byte stated that it was not necessary because they "have been in further communication with (My Insurer)'s executive team" and that they would "proceed by sending your claim to (My Insurer)'s claim manager and unite leader (Insert Insurer Team Member). Once I do, such should be reprocessed in the following 24 to 48 hours and reprocessed in the next 10 to 15 business days." Because this language was somewhat confusing, I called but could get nobody to explain what this representative meant. A Byte customer service rep just told me to just wait about 12 business days to reach out to my insurer to make sure the claim was processed. I gave it a little time and reached out to my insurer on October 12th who stated that they did not receive anything from Byte. I immediately tried to get in touch with the reimbursement department by phone. On 10.14.20, I also sent an email. That same day a representative followed up with me by phone, asked for me to make some changes on the documents, and said it would take an additional12-17 business days to process. I completed on the same day (10.14.20) and got it back to her. The Byte representative said she submitted my claim for processing and it would take A week later on 10.21.20, I reached out to confirm if she had received my documents and she hadn't even submitted my claim. She told me I would have to then wait 12-17 days from 10.21.20 instead of 10.14.20 and did not apologize for the delay. I accepted this, and reached back out 11.9.20 after my insurer once again said THEY DIDN'T RECEIVE ANYTHING. I resubmitted the claim AGAIN the next day and she told me to wait 24-48 business hours and reach out to my insurer. After 96 business hours (on 11.16), I reached out to my insurer to hear that not only could my insurer not accept my claim because Byte did not give them an address (an issue they said they resolved), but also the dentist license number that the provided was EXPIRED.