I'm on my 20th week and second set of aligners that don't fit properly, waiting for a 3rd impression kit so I can wait another 2-3 weeks for the 3rd set of aligners with another 13 weeks of treatment.
Their customer service is horrible! No one checked my progress on the 1st set of aligners so I went 13 weeks and was not satisfied with the results. Another impression kit, professional care team and another customer service rep who said he would be my primary contact and he disappeared like the prior 3 reps.
I requested a full refund because I am not satisfied and they will not honor their 100% guarantee!
Pay more and go to another provider!
Desired outcome: Full refund
Can not disclose