Purolator reviews and complaints 2
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Replied
Purolator - Fake delivery
I had ordered a hand held rechargable vacuum with RBC's rewards.
After receiving an email that my item had shipped, from Best Buy Saskatoon @ 4pm.
I was surprised to see on Purolator tracking it was on the local truck in Edmonton and being delivered
the very next morning.
I was watching the Purolator online tracking and received the notice "We're sorry we missed you".
I live in an apartment condo and quickly went down to the door to see if I could catch the driver.
I am looking around outside no truck and no notice on the door buzzer.
A driver with a Purolator coat walks by me in front of the building and posts the failed delivery/ pick up notice.
He does not have my parcel and informs me it is not on his truck.
Contact Management he informs me.
I ordered a mattress from Amazon a few months ago and was home waiting for it and received the same notice from Purolator.
I am wondering if anyone else has had a fake delivery from Purolator?
Why am I wasting my time and driving my car creating carbon emissions to pick up a package that was not delivered or attempted to be delivered?
Thank you for lying to me Purolator,
Good day
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
Purolator - delivery
I ordered a package from amazon, and I did it through prime.. Everything went smooth with the exception of purolator courier. These people lied about attempting to deliver my package, I would know, ten minutes after they claimed they attempted delivery, intelecom delivered another package.. Humm kind of funny huh? Well I called purolator to arrange another deliver for the next day.. Nobody showed.. And so I called again, made same arrangements, nope. Then I called amazon.. They got ahold of purolator for me.. Made arrangements.. Nobody showed. Then when I went to look at delivery status it says available for pick up.. Um.. I order online so that I dont have to go out.. Kind of defeats the purpose. Purorlator you are liars.. I finally asked amazon. Ca for a refund and deprioritized purolator as the carrier.. Hopefully I dont get these incompetent couriers ever again. They have thousands of bad reviews from unhappy customers yet they're still in business? I lost time and money because of them!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for this review. We apologize for the inconveniences surrounding the delivery of your parcel. Can you please email us the tracking number? We'll look into it and report all service failures to local management for improvement.
Regards,
James
Social Media Coordinator / Customer Care Team Purolator Inc.
E-mail: customer.care@purolator.com
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