The Brick

I ordered a Kitchen aid from The Brick last December they gave me a quote that it will arrive in early January then they moved it again and again. It eventually arrived at me at the end of the week of February. I ordered 4 of the stand mixers but one of the mixers was not working properly I contacted the sales agent that sold us the mixer within the 48 hours we asked for a replacement but they refused to replace it because it was open. I wouldn't have asked for a replacement if it was working properly. The sales agent did not get back to me for a few days so I went to the store and then carried the heavy stand mixer to get an exchange but they refused to exchange it. Eventually, the sales agent said they will replace it and he said someone will call me and explain the process. Yes, someone called me, but the lady that I talked to still refused to exchange it. I am so disappointed with their service and until now they do not have a solution for me. Before I bought the product I asked the salesman that if there is something wrong with the item will you replace it he said yes they will replace it then I followed again with a question do I still have to wait for a replacement he said no because you are not the only customer who is buying that item. I believe that they are not giving the right information to their salesman, that's why this is happening. The brick should not advertise "Best Value Plus World-Class Quality -
Receive Your Product in Perfect Condition" if they will not honor it.

Spent $3000 on stove/over range microwave/dishwasher

Entitled to receive free $500 pot set

Was told at pos that things were backordered and would be notified when deliverable

Got call everything was in but pot set it was delayed but they would bring it when it came in

Got a call a few weeks later... Pots were delayed til the end of august but would bring them when they came

Few weeks later got a call saying they were delayed til the end of september but told again the would be brought to me

I made it clear that I can not drive in the city... Ever

And each time I was assured they would find a way to get them to me

Today I get a call they are in the distribution centre waiting for me to pick them up

I told sage I was assured they would be brought to me

Sage patched me to get "manager" emily

Who tells me they never deliver free products

I explained I was told otherwise and reminded her we spent $3k...

I was told that maybe they could send it to spruce grove mattress store but could take a few weeks

I told her I wanted to launch a formal complaint regarding being lied to 3x
She said I would get redirected to her

This is bs and I will never darken the door of the brick or any affiliate (once I pick up my stuff from spruce grove) again

And I will shout my disappointment with detail from every possible venue I can

The brick has lost thousands in future business from me and every one in my social circle

Great job

Kim laforce

[protected]@telus.net