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2.6 1 Review 177 Complaints
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Value Plus Reviews 178

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12:00 am EDT
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Value Plus A Cautionary Tale: Be Wary of Unexpected Charges

Hey there, potential customer! I wanted to share a cautionary tale based on a recent review I came across. It seems that some customers have experienced unexpected charges from Provell, Inc. at www.valueplusonline.com. One reviewer mentioned being charged $24.95 without prior knowledge or consent, leading to frustration and doubts about receiving any promised benefits. It's essential to stay vigilant and review all transactions carefully to avoid any surprises. Remember, transparency and trust are key in any business relationship. Stay informed and empowered in your consumer choices!

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  1. Pros
    1. Competitive Pricing
    2. Diverse Product Range
    3. User-Friendly Website
    4. Secure Payment Options
    5. Reliable Customer Support
  1. Cons
    1. Limited Brand Selection
    2. Regional Availability Constraints
    3. No Advanced Tech Integration
    4. Potentially Higher Prices

Value Plus Complaints 177

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2:33 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Value Plus False advertising

So I got a card in the mail stating that I have $500 unclaimed rewards and this was final notice. So I called the number and of course it turns out it was gonna be just $3.95 he says for a membership. Of course I mentioned that I don't trust it and I'm not giving my info. He says look at your card do u see in the top right corner the postage? Then says do u see the permit number, that means they are federally legal. Another words they cannot lie and be fraudulent. I was still saying no and he just kept on. Eventually I had to hang up. I told him I was gonna look into it first. So basically I never received my $500 Walmart card he promised. Which how can it be a gift if I have to pay for it right?

Desired outcome: Would love the $500 Walmart card.

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5:21 pm EDT
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Value Plus Membership

I received a postcard saying that I had two $500 gift cards waiting for me if I called the 800 #. When I called the man I spoke with was very polite but quite pushy. He told me that if I paid 3.95 for shipping and handling and signed up for valueplus membership I would receive the cards in the mail within 10 days and I could then cancel my membership if I chose to. I never received anything in the mail. When I called again to find out what happened, the man I spoke with was very rude and hung uo on me while I was asking questions.

Claimed loss: $3.95

Desired outcome: I would like my Walmart gift cards I was promised.

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J. Prosacco
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May 15, 2024 9:26 am EDT
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What a scam! These people are playing games, and it’s not okay. They lure you in with promises of gift cards, charge you for shipping, then vanish. Totally unacceptable.

Here’s what you need to do: raise hell. Keep calling, demand to speak to someone in charge. Don’t let them off the hook. If they hang up on you, call back again and again. Make it clear you’re not going away until you get what you were promised or your money back.

You deserve to be treated with respect and honesty. Show them you’re serious, and don’t stop until you get results. Don’t let these scammers get away with it.

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3:55 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Value Plus lied to and fraudulent information willingfully to get my banking information and not informing me of the correct information that was legal

I never got a I never got a gift card for $500 from anybody ever and then when I did some research on it and brought up their company name value Plus there I was watching the reviews on it and everybody's getting scammed for their credit cards well I was smart enough to not give any information on my card number or Bank number I told the lady that I needed to check my bank account to find out if I had money and she started getting Kenny itchy about getting off the phone because I kept asking where they're from she said that they were from Hopkins Minnesota the lady I talked to her name was Mandy and how to get my card in 2 days I could use the funds but seven days was in the card was the information was going to come in so I specifically asked her how do I use my funds in 2 days like she claimed and she could not give me a specific way to get my claims and the numbers [protected] is the number they had me call so yes they are scam be careful

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Ronda Hill
Odenton, US
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Mar 06, 2024 5:54 pm EST
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I also recently got a notification from them saying final notice. I had gave them my bank card information they didn’t ask for me cvc number I did this 2 days ago and today when I try to cancel they gave me a run around

Is Value Plus Legit?

Value Plus earns a trustworthiness rating of 52%

Think twice and be always careful when sharing sensitive information.

Our conclusion: ComplaintsBoard’s research finds Value Plus trustworthy, but it’s still important to be cautious. If you are considering dealing with Value Plus, ensure you understand the risks involved before deciding.

We found clear and detailed contact information for Value Plus. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Value Plus's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Valueplusonline.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Valueplusonline.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Value Plus. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:53 pm EST
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Value Plus Fraudulent charge

I and my husband are retired we recently saw charges on our bank statement from value plus (never heard of them) looked it up and read the scathing reviews I am appalled so I did a little digging and found they have been scamming us since 3-20 23 for $37.95 a month so I called them spoke to a gentleman who sounded like he really did not want to talk to me I told him I want my money refunded I am now waiting for a refund letter which he says I must fill out and return I never buy anything unless I am sure it's legit I don't know how they got my info it was not from my husband cause he is not computer literate.

Claimed loss: $402.95

Desired outcome: total refund

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4:55 pm EST
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Value Plus Value plus. Promised a.$100 and a $50 gift card

I received a call from value plus offer a $100gift card and a $50 gift card. Just for signing up.. And mine to keep, even if I cancel service after 14days.. I never signed up and canceled. I went to website they said to clam more values and it never let me get pass sign in.. Value plus has been making unauthorized charges to my account for 29.99 everyday since december 2nd and they are charging me two times 29.99 so 60 dollars a day. I don't understand why. And would like them to. Stop. Charging me..

Claimed loss: 436.89

Desired outcome: Refund

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9:28 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Tuesday September 5th 2023 I received a postcard saying "unclaimed rewards offer 500.00 in savings for you good at Walmart/Target and more. Please call now [protected] mon-fri 9am to 10pm ET. " on the other side it says "FINAL NOTICE" I called the number and Jennifer asked me for my 8 digit claim number on the card and says my full name and I say what...

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8:27 pm EDT
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Value Plus Gift card

In March of 2023 I ordered product some pots and pans from a company and they stated that I would get a $75 gift card from this company value Plus I have never received it. When I called to ask them about that they did not find me nowhere in the system and when I was trying to talk to the supervisor manager whoever he was about the situation he got mad because I do not have services with them and hung up with me and said I can't help you. This is bull why would I be told that I was going to get something and now I'm not getting nothing and people want to play around. I called the company where I ordered the product from. They told me that Value Plus should have my gift card. I'm not getting nowhere. They keep on saying I need to go here. I keep being told I need to go there. I'm just over of going back to forth because they can't get their crap right. I'm being told that value plus is the one that are supposed to give me my gift card but they do not want to help me at all. This is a very bad company. Don't offer something if you're not going to give it.

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3:04 pm EDT

Value Plus Membership

They sent a card claiming I won a 500$ gift card and they charged me a membership and a delivery fee I want my money back asap and my gift card as promised.. This happened on 05/01/2023 and the number I called was [protected] and the other number was [protected] I spoke to a forien man that indeed promise I wouldn't be charged for anything except $3.95 delivery fee which they cleaned out my account this is so wrong I work 6 days a week

Desired outcome: 500$ Walmart/ target and a refund for delivery fee and membership fee

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2:35 pm EST

Value Plus unauthorized charges to my account

I have had unauthorized charges to my bank account on two separate issues with two different cards. The first card the bank called a week later, the second card did not even get used but one time. the amount they kept charging me $27.85 for a membership fee. I am not a member nor did I ever authorize anyone to charge my my card to become a member. They also made an online purchase to a company called PAWP.com on my behalf. I really hope who ever is doing this gets caught and I pray it is not an internal issue. Do Not Let This Company Scam You Or Steal Your Money

Desired outcome: My Bank has issued me a credit and is Investigating this company as they have done this to 200 customers and J.P. Morgan Chase is also Investigating them.

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2:37 pm EDT

Value Plus Value plus

I called their member services to indicate I was signed up by a phone order salesman, but that I was not interested in the service. I stated I wanted to cancel the service immediately. They took my information and looked for my membership to cancel. They told me that I did not have a membership and consequently could not cancel for that reason. I insisted they be sure and they insisted I was not a member. Apparently several weeks later they activated a membership in my name and started billing me. This went on for 6 months before I noticed. I called them for assistance and they were very rude. They didn't look into my claim and did not give me any refund. I an not familiar with their product and have never used their service. As far as I'm concerned they are crooks and most likely taking advantage of lots of people like myself.

Based on my experience I highly recommend nobody ever do business with them. They are rude, heartless, calculated bad business! Really terrible!

Really rude!

Desired outcome: A refund and an apology are in order.

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9:00 pm EST

Value Plus valueplus

how do i get my 504 gift card i was promied when i signed up i had two coming my name is james jolliff

Desired outcome: i want 100$gift card like i was promised

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11:59 am EST

Value Plus Pretending to be capital one

I was calling Capital One at [protected]. I had unfortunately dialed [protected] by accident without realizing it. When they answered I asked if this was Capital One to verify they said yes. Asked how they could help started having me verify the information and then a charge for $2.95 was instantly charged to my Capital One credit card, they then gave me a customer support number in case we get disconnected tel:[protected] wanted to send me to an automated system and continuously asked me to say yes I agree to be sent to automated contract line, I asked if they just charged my card and he said no, I then said no this is a scam hung up and realized I had dialed number wrong by 1 digit. Called the correct Capital One number and disputed the charge, locked my card, and have a new one on the way

Desired outcome: I would really love these people to be investigated and charged for Fraud and Federally charged for Line Fraud

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3:07 pm EST

Value Plus wc *mon pulse

They have billed me 27.95 at least from dec 2021 and again jan 2022. I did not authorize any of these payments. I do not know who they are, couldnt find a valid number or address. Please help me get back my funds. They are frauds.. took money from my checking account without my approval. Thank you,
Ruth
[protected]@gmail.com

Desired outcome: I want to be reimbursed

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9:15 am EST
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Value Plus Unauthorized charge on my credit card through VRBO for VALUE PLUS

I called VRBO to confirm registration for a vacation rental property. During the conversation "Brian" asked me multiple times to respond to his questions with a YES or OKAY. I told him I wasn't going to do that because it sounded as though he was trying to enroll me in something and I wasn't interested. I finally hung up on him without receiving my VERIFICATION CODE, which he told me I needed. Later in the day I checked my credit card and there was an unauthorized charge for $2.95 paid to VALUEPLUS. I contacted my credit card company to dispute this unauthorized charge and I also contacted VALUEPLUS at [protected]. The woman, Anne, knew exactly what I was calling about and said that her company had cancelled the membership at the end of the business. She then hung up on me.

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2:29 pm EST

Value Plus Value Plus

Value Plus,

I am being charged $29.95 for nothing. I'm contacting my credit card company and reporting it. This recurring charge stems from a Walkfit Platinum order that I placed just for that one-time charge for this product. I am cancelling this subscription. I expect a full refund and no more recurring charges I will report thus fraud as well.

Gregory S. Rooks
[protected]@yahoo.com

Desired outcome: Refund and cancellation of recurring charges.

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10:28 pm EST

Value Plus Value plus membership

You are offered a $50 gift card with a 30 day trial. They wait until the last second to send you paperwork. Then you have to request the gift card before 30 days is up. I called and canceled before I got the paperwork because I didn't want to be charged for something I hadn't even used. When I finally got the paperwork, it said I had to log in to get the gift card. Couldn't log in because I canceled. Even though I paid $1 for 30 days, I didn't get the 30 days. Thfn when you call they lie and say there is paperwork included and you can call another number. At the top, clear as day it says log I. To get the promised gift card. They are scam artists and bank on people forgetting to cancel while offering nothing.

Desired outcome: I want my gift card

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3:22 pm EDT

Value Plus Unauthorized charges since 10 oct 2021 to my discover card

UNAUTHORIZED CHARGES SINCE 10OCT2021 to VALUE PLUS MONTHLY

4NOV2021 : Calling to replace credit card(s) lost!

DISCOVER CARD ... Was informed that $29.99 has been charged to my since 10OCT2020 (season of the Humongous Scam/Fraud/Theft & more.)

I NEVER heard of Value Monthly Membership till of few minutes ago & I would NEVER (neva eva) sign up for ANYTHING like that (virtually $30) ~ PLUS ... todate, I have NEVER received anything from that "MEMBERSHIP".

I was told after referred to [protected] for more information that "my membership" will be cancelled.

I want/need to be FULLY REFUNDED for All charges & for all the extra costs impacting my interest by it scamming my DISCOVER card.

Desired outcome: I want/need to be FULLY REFUNDED for ALL CHARGES & FOR ALL THE EXTRA COSTS by it CHARGING MY DISCOVER CREDIT CARD.

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9:46 am EST

Value Plus I never heard of this company nor did I purchase anything from the these crooks

I was using my cash app card as soon as I deposited funds into my account the charge was instant.

Desired outcome: I want this company to be shut down.

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10:07 am EDT
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Value Plus Wc*monvalueplus

This charge on credit card is fraud. When you .com and read all the complaints you will see. I only saw it has been charged for the last two months, but would like to see how many times it has been charged to my account. Please check in to it. I did not pay this month $29.95. I am very surprised to see Capital One didn't catch it. They have been very good about catching several ones before. Thank You.

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6:38 pm EDT
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Value Plus Hello!

I got a charge of $29.95 from WC Savers with [protected]. I did not order anything or got a phone call or even a text. It is dated March 28. 2021 at 11:39 on the bank statement. I gave them a call, but said it was after hours and call tomorrow. Then, they gave me a website www.programmerstop.com. I couldn't find it, unless it is a Go Daddy account. It said they are from MN. Tom Boughan 910 Cumberland St. W. Apt. 114, Cowan, TN [protected].

Desired outcome: Refund.

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About Value Plus

Screenshot Value Plus
Value Plus is an online retail platform offering a diverse range of consumer electronics and home appliances. Their catalog includes TVs, smartphones, laptops, and kitchen gadgets from various brands. The service focuses on providing customers with options for upgrading their tech and home equipment.
How to file a complaint about Value Plus?

Here is a guide on how to file a complaint against Value Plus on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Value Plus in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Value Plus, including key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, etc.
5. Attaching supporting documents: Attach any additional supporting documents but avoid including sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide aims to help you effectively navigate the process of filing a complaint against Value Plus on ComplaintsBoard.com.

Overview of Value Plus complaint handling

Value Plus reviews first appeared on Complaints Board on Aug 22, 2006. The latest review False advertising was posted on May 23, 2024. The latest complaint unauthorized charges was resolved on Apr 06, 2013. Value Plus has an average consumer rating of 3 stars from 178 reviews. Value Plus has resolved 71 complaints.
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  1. Value Plus Contacts

  2. Value Plus phone numbers
    +1 (866) 314-2418
    +1 (866) 314-2418
    Click up if you have successfully reached Value Plus by calling +1 (866) 314-2418 phone number 1 1 users reported that they have successfully reached Value Plus by calling +1 (866) 314-2418 phone number Click down if you have unsuccessfully reached Value Plus by calling +1 (866) 314-2418 phone number 0 0 users reported that they have UNsuccessfully reached Value Plus by calling +1 (866) 314-2418 phone number
    100%
    Confidence score
    Customer Service
    +1 (800) 475-1942
    +1 (800) 475-1942
    Click up if you have successfully reached Value Plus by calling +1 (800) 475-1942 phone number 7 7 users reported that they have successfully reached Value Plus by calling +1 (800) 475-1942 phone number Click down if you have unsuccessfully reached Value Plus by calling +1 (800) 475-1942 phone number 0 0 users reported that they have UNsuccessfully reached Value Plus by calling +1 (800) 475-1942 phone number
    100%
    Confidence score
    Cancel Your Membership
  3. Value Plus emails
  4. Value Plus address
    PO Box 5265, Hopkins, Minnesota, 55343, United States
  5. Value Plus social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
  7. View all Value Plus contacts

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