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Fido - Phone roaming charges
My phone is [protected] - Sharon L. Mason - I have been billed
Roaming charges of $464 when I only used $8.00 a day. Was told in Vancouver before I left for the states it is only $8.00 a day for roaming. Nov. 2 came to the US and I called a week later. The agent said I owed $100.00 for roaming. Now you are billing me $464.00 which is outrageous. I sent "I agree" when the message came on my phone about signing up for the roaming. No one in Canada told me I had to do anything to get the $8 roaming just use the phone. Most of my calls were due to covid as my Sister is in care in Ontario. I have to have cataract surgery as am a senior 73 years old and maybe couldn't read all the rigmarole I had to do to apply. I have been a customer for Fido for 10 years. Please resolve this and charge me only $8.00 per day for the calls. I am appealing to you for your resolution in this matter. My bill is usually $64 a month.
When will I get an answer. Please rectify this before my bill goes through Dec 17th.
Sharon L. Mason [protected].
The complaint has been investigated and resolved to the customer's satisfaction.
Please reach us out in private on either Facebook or Twitter so that we can access your account securely and review those charges with you. We want to make sure all the proper information was given to you beforehand.
Also, please do not post your personnal information such as your phone number for your own security!
- Van
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