Mr. Lube Canada

I visited Mr. lube in north Vancouver on Aug 24th for engine oil of my Porsche Macan model 2018 with 65000 Km. During the engine’s oil changing, the work service announced that I check in my system, and you should change the oils of the transmission (PDK) and three differential drivers. He said we checked them, and they are dirty, and the amount is low. He told me you supposed to pay $800 for transmission oil and $750 for three differential drivers ($250 for each). He said we have that oil and tools and part which manufacture recommended. During the process he told me we do one of differential oil change free! After the work done, I paid $ 1559.77 and left the service shop. Later I check the Porsche website, they mentioned that:

1- Transmission oil (PDK) must be changed with standard oil and at the same time it’s filter oil and O-rings must be changed.

2- Porsche Macan has just two differential drivers in front and rear (NOT 3). Differentia oil must be changed every 120k or 12 years with standard oil.

At your branch my car’s transmission (PDK) oil changed with none recommended oil by Porsche and it’s oil filter and O-rings did not changed. The oil in two differential drivers was replaced with nonstandard oil when it was not necessary to change them at all.

Now I am very disappointed and worried about possible damage to my car. I am looking for your evaluation and response before taking any further action.

Hi,

At Mar07 around 5 pm I stopped at MrLube for a quick oil change, over on hour swatting inside the car hearing grinding under my car, than a guy with turban on his head came to window and apologize for waiting first than he said the mechanic under my car is a NEW and MASTER is not here , the new mechanic can not open the drain plug , he asked me to come back tomorrow, on Mar09 I went back with my Doughter as witness as I knew something is right , again over one hour locked inside the car with my Doughter, Mr manager showed up and told me he can’t open the drain plug the put some vacuum inside engine and pulled the oils out ( not all) with the old filter on they charge me $173 and I left the store with damaged engine and half way oil change while humiliates by their young mechanic who called himself manager , on my way back home at highway all of the sudden we heard a big noise and something g rolled under the tire, hardly controlled the car in high speed and pulled over to check, the engine , noticed about hundred away my car there is a big piece of engine cover broken on the road, picked it up and phone them on spot , someone told me bring it back , that’s what I did. at the door start filming and manager ( mechanic) came to me humiliating me again he dented that has do anything with the piece came off my engine he walked away from me and shouted at me : I have had nothing to do with piece ( bi lire)take this to the place that you change the oil last time. Check the attachments please

A very shame full service from chain company witch will follow in the court of law and will be published for people.

We leave in Canada and service like this not accepted.

Regards,

Mr. Lube — oil change

Went in to get a basic oil change and the guy told me I should get my differential fluid changed.I showed him my invoices from a Toyota dealership. He noted that the middle had been done but stressed the fact that the rear and the front should have been done and that I was damaging my vehicle driving it etc. He went on making me feel like I it was imperative that I get it done and said it was $89 . I believed him, why would he lie to me? He said it was imperative to have the differentials changed. I agreed because I believed what he told me. He also said that if he typed in my VIN number he could pull up all work done in my vehicle. I didn't know that was a lie. When the bill came I was charged $129 each and THEY DID 3. even though he told me the middle had already been done. AND they charged me for an air filter they never installed.I paid way more than I expected and I felt bullied into paying it. I also just learned that there is only 2 differentials, he also charged me for some sort of transfer case maintenance. I would like most of my money back because he wasn't being clear about the work he was doing. When I went to Brain Jones, the customer service person, he refused to assist me and went on to tell me the staff is honest. I was clearly taken advantage of. I gave not received the refund for the air filter and feel I should be refunded for the differential changes as when I contacted the Toyota dealership and asked why they weren't changed I was told because they do not need to be changed.