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Warning to all: Avoid Mr. Lube at Sahali for any mechanical services, especially brake repairs!
I visited Mr. Lube at Sahali recently to change the brake pads (not rotors) for my Kia Forte. They charged me an outrageous $649 with no breakdown of costs provided. Upon receiving the bill, I requested an itemized breakdown, only to be met with resistance and refusal from the staff. Despite my persistence, they adamantly refused to provide any transparency regarding their pricing. When inquired about the exorbitant labor rate of $140 per hour, I was given the absurd explanation that it was due to their policy of offering service without appointments. How stupid and surprising explanation! The fact is, they don't schedule appointments simply because they lack the volume of customers to justify maintaining an appointment system.
When I asked about the price of the parts, they avoided the question and told me to speak with their manager. When I asked where the brake pads came from, one staff member mentioned a market known for selling stolen and fake auto parts in Bangladesh, which is my home country. To make things worse, that same staff made racist comments, suggesting that my questions were because of my nationality, hinting that people from my country are naturally suspicious.
The next day, I tried to speak with the manager, but he wasn't around. Instead, I found the service manager and asked for a detailed bill, which he couldn't provide. He simply wrote down the names of the brake pads they used and mentioned they charged $140 per pair. When I questioned the high labor and parts costs, he likened their facility to a convenience store like 7-11, implying that prices would naturally be higher. What a rational answer! Typically, replacing four brake pads (without the rotor) takes 1-1.5 hours at most. However, he claimed it took them two hours, resulting in a labor charge of $300. I informed him about the misconduct and racist comments from his staff, but he showed no interest in addressing them.
Afterward, I looked up the cost of the same parts and discovered that Mr. Lube was charging double the price compared to other markets. Additionally, I heard from others that their staff receive commissions based on the total bill amount. This suggests they intentionally inflate your bill by charging high prices and adding unnecessary items.
