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CB Parcel Delivery Services Purolator 1109 Lonsdale Ave, North Vancouver, BC, V7M 2H4, CA
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Purolator
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Purolator company logo

Purolator

1109 Lonsdale Ave, North Vancouver, BC, V7M 2H4, CA
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1 complaint
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Website
www.purolator.com
Phone number
+1 (888) 744-7123
Category
Parcel Delivery Services
Working hours
Mon
8:30 am - 7:00 pm
Tue
8:30 am - 7:00 pm
Wed
8:30 am - 7:00 pm
Thu
8:30 am - 7:00 pm
Fri
8:30 am - 7:00 pm
Sat
9:00 am - 4:00 pm
Sun
Closed

Purolator reviews and complaints 1

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J
5:14 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Purolator has left an official reply on this complaint.

Purolator - Undelivered packages

I placed two separate rounds of orders from North Face 10 days before Black Friday to skip the crowd and get my items as Christmas gifts. Purolator did not even attempt to deliver the first order. They claimed to have rang my doorbell and called my phone for 5 days but I work from home and have not received a single missed called the last five days. To top it off my second order was delivered successfully by Purolator. The first order has been returned without my consent and the items are no longer available in size and color. Stop lying and covering for lazy drivers. You are making things worse for the drivers who have to cover for their lazy colleagues and giving yourself a bad reputation. Thanks for ruining Christmas

Desired outcome: If your driver claims call attempt failure after three rounds, get your call centers to investigate by calling the recipients or flag the issue via email tracking- don’t wait 10days

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Resolved

This complaint has been resolved automatically due to user's inactivity.

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Purolator representative's response
Nov 28, 2022 7:53 pm EST
Purolator customer support contacts
Phone numbers

+1 (800) 561-7876

+1 (888) 744-7123

Address

5995 Avebury Road, Suite 100, Mississauga, ON, L5R3T8, CA

Website

www.purolator.com

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Hello, thank you for taking the time to write this review. We're sorry you had a negative experience with us. If there's anything we can help you with, please email us directly. Regards, Vanessa // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
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