Esso

I frequent this location very often due to the proximity of it to my home as
well as collecting Esso miles. On average I probably spend near $100/week just on fuel and all at the above location, needless to say I am no stranger. Today this morning 31s March 2014 8:40 am, my usual routine stop is to fill my tank. As my vehicle was filthy from all the road salt and little bit of leavings from bird I also opted for a car wash. I had just proceeded with the luxury wash instead of a basic car wash as I figured this was not suffice since my car needs a little bit more of cleaning. Once I entered the car wash, as usual protocol it was indicated for me to stop. The car wash began and soaped up my vehicle and then washed and then the clear coat and finally the dryer. The dryer timer started indicating from 70 and as I approaching the exit while waiting a few seconds the dryer stopped so I thought there may have been a glitch with the dryer itself and the water and liquid from the clearcoat are still on my bonnet and windshield. Fairly upset due to time constraints that I have to go to work for usual monday morning. I drove out of the car wash and I got out of the car while still parked in the gas station, I noticed
that the car was still dirty as before the oily dirt was still left intact in the body of the care. So I came inside to address the situation with the gas station attendant his badge had a name "Edward". I had two things to discuss with him, first I mentioned that the car wash did not do the job properly and the dryer is malfunction. As soon as he hear that he had the nerve to accuse me of not knowing how to properly drive in a car wash and calling me a liar that he had checked the car wash this morning and everything is fine and argued that it was my fault, aslo he mentions to me that he noticed my car stopping improperly during the car wash with his own eyes so that is the reason the car wash was not effectived. Keep in mind that this hour of the day, he was the only attendant in that gas station and he is so busy with lot of Cx lined for gas on the counter and he had the time to see my X5 vehicle from inside the counter to see what is happening in the Esso car wash station. I got furious because of this feedback and I insisted I want to talk to your supervisor, as at this point I don't care about him giving me a rewash, let alone a refund. Since he is alone, I insisted to talk to the supervisor and finally he gave me the number for Linda. After calling that number three times and got no answer, I left the gas station that now it is useless spending anymore time as I need to rush to work. Later, after reaching work, I tried her number again and voila she answered the fone and explain to her the situation. She called me back after checking with her employee and defended his actions that he is right and Cx is wrong. I am totally frustrated now that she did not apologize for the action of her employee and let alone having a friendly chat she told me it is very unfortunate that it happened and she cannot anything about the situation and insisted that its my fault and I am to be blamed for the actions. I did not get a rewash not a refund but just a bitter experience from both associates that im a liar. She was not very receptive to my frustration, a definite zero in the customer satisfaction department. After this incident, I have decided that I will never go to this car wash again. Thankfully we have a Shell and Petro Canada just little bit away from the road, I think I will stay with them. In the meantime, since the attitude of the attendants are totally uncalled for I want to let my frustration voice to Imperial Oil through a complaint. Sorry I did not noticed that you can attach a picture of the car after the wash which you can upload at this point of complaint i do not have the pic taken so in future I ll remember to take a pic and upload to the site whenever such incident happens. And finally, this complaint is not about car wash not being proper but this about improper attitude of attendants towards Cx.